State: Utah Product: Vivint Customer Care Clear all filters (6 of 90 reviews match)
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0 comments
1.0
Details
Bullshit I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a...
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Author
Location
Provo-Orem, Utah
Service
Vivint Customer Care
Pros
  • System was great in the beginning
Cons
  • Not caring about your system problems
  • Complete disconnet between billing and technical
Reason of review
Poor customer service
Loss
$414
Preferred solution
Let the company propose a solution
Tags
  • Security Companies
Review #1534177 is a subjective opinion of poster.
0 comments
Customer support is very inexperienced and lacks the knowledge to resolve any problems presented...Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent...
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Author
Location
Orem, Utah
Service
Vivint Customer Care
Cons
  • Reliability
  • I did not like and would nor recommend to anyone
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
Review #1312541 is a subjective opinion of poster.
1 comment
1.0
Details
vivint put a bad mark on my credit in 2014, i called them and found out that my x wife had put an account in my name. I had nothing to do with it and vivint agreed with me and took this off my credit report in 2015. Recently for no reason but to try and do a cash grab...
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Anonymous
#1558051

Someone signed my name and got vivint without and i.d and they put it on my credit

Author
Location
Orem, Utah
Service
Vivint Customer Care
Cons
  • Snooty cs agents
  • Money grabbers
Reason of review
Poor customer service
Loss
$800
Preferred solution
take it off my credit report.
Review #1231771 is a subjective opinion of poster.
0 comments
1.3
Details
Do not use Vivint. This is a dishonest misleading company who has absolutely terrible customer service, product support, and will try to lock you into contracts without authorization or reviewing any of the terms. I am currently awaiting my court date to have my issues...
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Author
Location
Provo, Utah
Service
Vivint Customer Care
Cons
  • Customer service
  • Dishonesty
  • Misrepresentation
Reason of review
Pricing issue
Loss
$6500
Preferred solution
Cancel the already terminated contract that was reinstated against my will (s-5079235) (A-9229878) and carry out the contract agreement signed for 49.99 a month on account (s-5990283). I payed 49.99 on 12/5/2017 to start service on account (S-5990283)
Review #1190201 is a subjective opinion of poster.
0 comments
Called in today to see how many months left in my contract with vivint. The customer service rep advises me that the contract is for 42 months, not 24 months like i was told. Anyone thinking of using vivint, do yourself a favor and run the other way. The camera quality...
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Author
Location
Orem, Utah
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
i will pay for the remainder of 2 year contract and you can have your equipment back.
Review #1107126 is a subjective opinion of poster.
0 comments
My Mother is 85 yrs old. She's vivint customer and wears a Panic Alert around her neck faithfully. She fell in the tub and No response from Vivint! She was in the tub for 4 hours before I stopped by. Who know how long it would have taken. No signal was sent to...
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Author
Location
Salt Lake City, Utah
Service
Vivint Customer Care
Reason of review
Bad quality
Review #818598 is a subjective opinion of poster.