State: Utah City: Salt Lake City Clear all filters (6 of 665 reviews match)
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Stay away from Vivint

1.0
Details
Doorbell cam never worked, someone attempted to break into my home, opening the back door. Alarm never sounded. My dogs work better than Vivint. Packages were stolen from my porch. And these people still want me to pay off my contract
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Review
#1343645 Review #1343645 is a subjective opinion of poster.
Cons
  • Wrongful promises and commitments
  • Long wait times on hold
  • Snooty cs agents
My Mother is 85 yrs old. She's vivint customer and wears a Panic Alert around her neck faithfully. She fell in the tub and No response from Vivint! She was in the tub for 4 hours before I stopped by. Who know how long it would have taken. No signal was sent to...
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Review
#818598 Review #818598 is a subjective opinion of poster.
Reason of review
Bad quality
2.0
Details
Vivint - Vivent is hands down the Worst internet service provider I have ever used
We signed up with Vivent Wireless internet and phone in April of 2015. I was so excited by the promise of up to 100Mbs for the same price I was then paying to Comcast. I happily signed a 2 year agreement never thinking it would come back to *** me. Upon install I ran a...
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1 comment
mpalmer405
#1089517

Same story with my internet! I hate this service and hate that we have to pay for a service we don't get. A contract is suppose to go two ways...

Review
#702251 Review #702251 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1920
Preferred solution
Cancel my agreement without penalty
I switched from a wired connection to using Vivint Wireless a month ago. The very first day it was on there was an outage. They only give you three days to cancel your two year contact so I asked the installer if this happened often. They replied it happened...
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Review
#690092 Review #690092 is a subjective opinion of poster.
Pros
  • Speed when it worked
Cons
  • Contract
  • Poor troubleshooting ability
Reason of review
Bad quality

Vivint Security System doesn't follow own contract

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We apologize for any difficulties they have experienced during the cancellation process. We are committed to reaching a resolution and encourage this customer to speak with our Customer Loyalty team to resolve the concerns outlined in their complaint.
Review
#430197 Review #430197 is a subjective opinion of poster.
Loss
$100
Tags
  • Security and monitoring

I signed up for Vivint about a month ago, reviewed the contract, then cancelled within the 3 days as the contract states, IN WRITING through USPS with tracking (not the 30 days that was quoted verbally). Yesterday, Vivint debited my checking account for services.

Now I have to jump through more hoops (calling Vivent, my bank, etc) to fix this even though I followed the contract. This process just started and I'm not sure how far I will have to go yet. I should not have had to do anything.

Just saying it how it is and take from it what you want.

We would like to thank this individual for bringing this situation to our attention. Vivint takes all feedback seriously; we apologize for any issues this customer experienced during the disconnection of their monitoring service. Corporate policy has been updated since...
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Review
#311306 Review #311306 is a subjective opinion of poster.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts