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1.8
Details
Vivint - Experience
Worked good for a couple of weeks, but ever since then every night around 9 PM the internet slows to 6 Mbps download and makes it so using the internet is unbearable. On the weekends it is even worse. It is literally unusable, I literally want to start smashing my head...
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Review
#826512 Review #826512 is a subjective opinion of poster.
Cons
  • Reliability
  • Speed
  • Customer service
Reason of review
Bad quality
My Mother is 85 yrs old. She's vivint customer and wears a Panic Alert around her neck faithfully. She fell in the tub and No response from Vivint! She was in the tub for 4 hours before I stopped by. Who know how long it would have taken. No signal was sent to...
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Review
#818598 Review #818598 is a subjective opinion of poster.
Reason of review
Bad quality

Vivint Internet Review

1.0
Details
Vivint - Simple Review #1452224204
Every night at this time
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Review
#766313 Review #766313 is a subjective opinion of poster.
Reason of review
Bad quality
A contract goes both ways. Vivint has not held their end but has made us keep paying. Ready for a class action lawsuit! Who else is in? Fill out classaction.com free eval and lets get this going.
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2 comments
tlford45
#1110174

I am in....although I just finally got them to cancel my contract. I had been a Vivint customer for 6 years and out of those 6 years my system only worked about 2 of those years.

So I paid them thousands of dollars for a nonworking system. Yet they refused to credit me.

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Review
#764876 Review #764876 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I have had nothing but problems with my internet. I have gone over on my data on my phone so many time due to this. At first I was getting charges for a router that I didn't even have. After many phone calls to reboot I was told that they would send me a new router and...
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Review
#764871 Review #764871 is a subjective opinion of poster.
Reason of review
Bad quality

Vivint Staff Review from Layton, Utah

Today, I had a sales person somewhat force his way into my home. My 9 year old stepdaughter answered the door. After, I heard what was going on I asked him to leave, he continued his approach, I had to ask him to leave a total of 4 times. Then I raised my voice and told him to leave now !!! Terribly representing any kind of security company. I would never do business with this company in the future!!!
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Review
#737709 Review #737709 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I live in the Salt Lake area and have been with Vivint Wireless for 6 months. It has been unbelievable how unreliable their service is--I would not recommend Vivint Wireless to anyone. Not only does my service go down a lot, but when it goes down it is hours, and...
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Review
#730779 Review #730779 is a subjective opinion of poster.
Cons
  • How often internet goes down
Reason of review
Bad quality
Loss
$300
Preferred solution
I want Vivint to pay ME for the months remaining on my 2-yr. contract because they are breaking the contract by not offering the service promised.
The internet service offered by Vivent in Traverse Mountain is awful. We have had frequent outages, the internet is slow, and the customer service is very weak and everytime I have called they don't seem to know what is going on. I would recommend avoiding Vivent...
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Review
#730010 Review #730010 is a subjective opinion of poster.
Reason of review
Bad quality
Had a Vivint salesman come to my house and sign me up for the Wifi. After techs arrived they laughed at even the possibility of this working since I don't have a line to site to "hub home". It was not the 802.11ac that I was told. Interestingly, the "hub home" is the...
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Review
#723646 Review #723646 is a subjective opinion of poster.
Cons
  • Being lied to
Reason of review
Not as described/ advertised
2.0
Details
I have had wireless internet services for about 2 months. This has been the most frustrating and least productive 2 months of my life. No matter what time of day I call they claim the cancellation department is not open. They transfer and I get a voicemail for...
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Review
#710280 Review #710280 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$390
Preferred solution
Allow me to cancel my service without a cancellation fee.