State: Utah City: Provo Product: Vivint Internet Service Clear all filters (2 of 23 reviews match)
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HORRIBLE INTERNET SERVICES W VIVINT!!!!!!!!

1.0
Details
I have being dealing w low internet services since day one. I'm paying for a 50 speed and only getting 24 (if I'm lucky). They keep telling me they are working on the issue, but is a never end story with them.......STAY AWAY FROM VIVINT!!!! They offer a $25 discount on my bill, but is not even funny! You are paying for a services and they can even get you half of what they are offering you. They keep sending a tech to my house and changing all the equipment, but it doesnt get better. Again STAY AWAY FROM THIS COMPANY THEY ARE A PIECE OF *** AND CAN NOT GIVE YOU A STRAIGHT ANSWER!!!!
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Review
#979162 Review #979162 is a subjective opinion of poster.
Service
Vivint Internet Service
Cons
  • Internet services
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund

Vivint - Not reliable speeds

1.5
Details
I have been with Vivant for 3 years. All that time I have been paying for 5Mbps internet download speed. I know it isn't fast but it is all I need for my second house. The fastest speed I have ever been able to get is 3 Mbps, which was only once and only lasted an hour. After calling for service many times and getting the run around someone finally told me from Vivant that the reason the speeds were so slow is because new hardware was required at the tower. The problem was that even though they had the hardware they wouldn't install it until they got more customers in the area. Why then have I been paying for speeds they know they could never achieve? That was two years ago and a technician told me last week that they are finally starting to install the hardware but won't be done until January 2017. Question is do I believe them and if they finally do install it, do I get a refund for years of sh..... service? The internet is barely reaching 1 Mbps download which is barely fast enough to do anything on the internet but read the paper.
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Review
#971691 Review #971691 is a subjective opinion of poster.
Service
Vivint Internet Service
Reason of review
Bad quality
Loss
$200
Preferred solution
Deliver product or service ordered

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts