State: Utah City: Provo Clear all filters (6 of 665 reviews match)
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1.8
Details
Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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Review
#1439638 Review #1439638 is a subjective opinion of poster.
Cons
  • Products
  • No integrity
  • Cancellation policies
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
2.8
Details
It's clear that Vivint has no intention of fixing their deceptive ways. I have spoken to four representatives, all of which gave me varying answers to the very simple request to transfer the "SYSTEM PURCHASE AND SERVICES AGREEMENT-RETAIL INSTALLMENT CONTRACT" to the...
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Review
#1331247 Review #1331247 is a subjective opinion of poster.
Reason of review
Transfer of service
Loss
$1800
Preferred solution
Let the company propose a solution
1.3
Details
Do not use Vivint. This is a dishonest misleading company who has absolutely terrible customer service, product support, and will try to lock you into contracts without authorization or reviewing any of the terms. I am currently awaiting my court date to have my issues...
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Review
#1190201 Review #1190201 is a subjective opinion of poster.
Cons
  • Dishonesty
  • Customer service
  • No integrity
Reason of review
Pricing issue
Loss
$6500
Preferred solution
Cancel the already terminated contract that was reinstated against my will (s-5079235) (A-9229878) and carry out the contract agreement signed for 49.99 a month on account (s-5990283). I payed 49.99 on 12/5/2017 to start service on account (S-5990283)
Tags
  • liars
  • worst company
  • bad contract
  • Contract Breach
  • Illegal Actions
  • Vivint Poor Service
1.0
Details
This is the absolute worst excuse of an alarm/security co. I have ever been involved in. Their equipment is junk, service and inexperienced, so called techs. are the worst. They constantly find someway to jack up the cost and want me to pay for service calls and...
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#1022085 Review #1022085 is a subjective opinion of poster.
Cons
  • Solutions to my problem
Reason of review
Poor customer service
Loss
$2000
Preferred solution
cancel contract and ill take my losses

HORRIBLE INTERNET SERVICES W VIVINT!!!!!!!!

1.0
Details
I have being dealing w low internet services since day one. I'm paying for a 50 speed and only getting 24 (if I'm lucky). They keep telling me they are working on the issue, but is a never end story with them.......STAY AWAY FROM VIVINT!!!! They offer a $25 discount on my bill, but is not even funny! You are paying for a services and they can even get you half of what they are offering you. They keep sending a tech to my house and changing all the equipment, but it doesnt get better. Again STAY AWAY FROM THIS COMPANY THEY ARE A PIECE OF *** AND CAN NOT GIVE YOU A STRAIGHT ANSWER!!!!
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Review
#979162 Review #979162 is a subjective opinion of poster.
Cons
  • Internet services
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund

Vivint in Provo, Utah - Not reliable speeds

1.5
Details
I have been with Vivant for 3 years. All that time I have been paying for 5Mbps internet download speed. I know it isn't fast but it is all I need for my second house. The fastest speed I have ever been able to get is 3 Mbps, which was only once and only lasted an hour. After calling for service many times and getting the run around someone finally told me from Vivant that the reason the speeds were so slow is because new hardware was required at the tower. The problem was that even though they had the hardware they wouldn't install it until they got more customers in the area. Why then have I been paying for speeds they know they could never achieve? That was two years ago and a technician told me last week that they are finally starting to install the hardware but won't be done until January 2017. Question is do I believe them and if they finally do install it, do I get a refund for years of sh..... service? The internet is barely reaching 1 Mbps download which is barely fast enough to do anything on the internet but read the paper.
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Review
#971691 Review #971691 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$200
Preferred solution
Deliver product or service ordered

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts