service system contract customer customer service home security house phone door
Customer support is very inexperienced and lacks the knowledge to resolve any problems presented...Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent...
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Review
#1312541 Review #1312541 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • I did not like and would nor recommend to anyone
  • Reliability
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
Tags
  • home security ripoffs
1.0
Details
vivint put a bad mark on my credit in 2014, i called them and found out that my x wife had put an account in my name. I had nothing to do with it and vivint agreed with me and took this off my credit report in 2015. Recently for no reason but to try and do a cash grab...
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1 comment
Anonymous
#1558051

Someone signed my name and got vivint without and i.d and they put it on my credit

Review
#1231771 Review #1231771 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Snooty cs agents
  • Money grabbers
Reason of review
Poor customer service
Loss
$800
Preferred solution
take it off my credit report.
Called in today to see how many months left in my contract with vivint. The customer service rep advises me that the contract is for 42 months, not 24 months like i was told. Anyone thinking of using vivint, do yourself a favor and run the other way. The camera quality...
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Review
#1107126 Review #1107126 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
i will pay for the remainder of 2 year contract and you can have your equipment back.
1.0
Details
I have different they have never kept their minimum speed of 25 Mb that they promised me I have a writing and I have recordings of them promising no less than 25 Mb per second did I get it now so then your customer service department sales whoever calls me and says I...
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1 comment
Anonymous
#1353019

Worst company ever

Review
#1066761 Review #1066761 is a subjective opinion of poster.
Service
Vivint Internet Service
Reason of review
Return, Exchange or Cancellation Policy

Bad Alarm Company | Vivint review from Orem, Utah

1.1
Details
I had a vivint system installed in my home a few years ago, upon installation I was told as a vivint customer I would be eligible for solar panels as well as a membership to lifelock, none of these things have happened, the system is not all that great for 75.00 per month fee they are charging, this is a 5 year contract that comes with lots of hype sorry to say none of it is true, my advice stay far away from this company they talk up their company real well, however they don't deliver on their promises. also there customer service is not so good, this is an alarm company their hold times are unacceptable! so if you are looking for an automated home security system there are several companies to choose from and they have a much better value
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Review
#1017808 Review #1017808 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Features
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$4500
Preferred solution
Price reduction
Tags
  • Alarm companies
  • home security ripoffs

Unreliable Internet, Lousy Customer Service | Vivint review from Orem, Utah

1.0
Details
Signed up for wireless on May 6, 2015. On May 27, 2015, lost Internet connectivity at home. Wife called customer service, did troubleshooting over the phone, she was told that the soonest a tech could come to my house was on June 3, 2015. One week with no service. Tech finally came out on June 3, 2015 as scheduled. Problem was fixed. June 16, 2015 Internet down again. Spoke with tech at 5 PM, said problem should be fixed in a couple of hours. So when 8 PM rolled around (3 hours after my call) and the Internet was still down, I called again and spoke to Adam. He told me that the techs who were working on the problem had gone home for the night and that they’d get right on it first thing in the morning. It's now 10:30 AM MDT on June 17, 2015 and still no service. Writing this at work. Vivint sucks
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Review
#651813 Review #651813 is a subjective opinion of poster.
Cons
  • How often internet goes down
  • Lack of tech support
  • Amount of time to fix problem
Reason of review
Bad quality

Dishonest company the bait and switch | Vivint review from Orem, Utah

Ryan from Vivint came to the door tos us we would get all kinds of up grades only to flat out lie when it came down to getting the system. Not only did he lie but he had the never to say that once you sign the contract it's done. I've seen some shady saleman but this guy takes the cake do not trust anything he says as it will cost you in the end. I lost all hope and faith in this company and I'm going to make sure that all my friends in california don't fall in this trap!
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Review
#645611 Review #645611 is a subjective opinion of poster.
Service
Vivint Installation
Cons
  • Ryan lie to my wife and i
Reason of review
Dishonest

Contact Vivint Customer Service

Website:
Mailing Address:
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
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