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Called in today to see how many months left in my contract with vivint. The customer service rep advises me that the contract is for 42 months, not 24 months like i was told. Anyone thinking of using vivint, do yourself a favor and run the other way. The camera quality...
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Review
#1107126 Review #1107126 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
i will pay for the remainder of 2 year contract and you can have your equipment back.
1.0
Details
I have different they have never kept their minimum speed of 25 Mb that they promised me I have a writing and I have recordings of them promising no less than 25 Mb per second did I get it now so then your customer service department sales whoever calls me and says I...
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1 comment
Anonymous
#1353019

Worst company ever

Review
#1066761 Review #1066761 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
I entered into a contract with Vivint for 60 months, however, at the time the contract was set I was not inform that if I cancel the contract I will be charged a cancelation fee. Because of the service that I received after being with them for over ten years I decided...
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Review
#1055470 Review #1055470 is a subjective opinion of poster.
Cons
  • Company was not up front with there cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
1.0
Details
This is the absolute worst excuse of an alarm/security co. I have ever been involved in. Their equipment is junk, service and inexperienced, so called techs. are the worst. They constantly find someway to jack up the cost and want me to pay for service calls and...
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Review
#1022085 Review #1022085 is a subjective opinion of poster.
Cons
  • Solutions to my problem
Reason of review
Poor customer service
Loss
$2000
Preferred solution
cancel contract and ill take my losses

Vivint in Orem, Utah - Bad Alarm Company

1.1
Details
I had a vivint system installed in my home a few years ago, upon installation I was told as a vivint customer I would be eligible for solar panels as well as a membership to lifelock, none of these things have happened, the system is not all that great for 75.00 per month fee they are charging, this is a 5 year contract that comes with lots of hype sorry to say none of it is true, my advice stay far away from this company they talk up their company real well, however they don't deliver on their promises. also there customer service is not so good, this is an alarm company their hold times are unacceptable! so if you are looking for an automated home security system there are several companies to choose from and they have a much better value
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Review
#1017808 Review #1017808 is a subjective opinion of poster.
Pros
  • Features
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$4500
Preferred solution
Price reduction
Tags
  • Alarm companies
  • home security ripoffs

HORRIBLE INTERNET SERVICES W VIVINT!!!!!!!!

1.0
Details
I have being dealing w low internet services since day one. I'm paying for a 50 speed and only getting 24 (if I'm lucky). They keep telling me they are working on the issue, but is a never end story with them.......STAY AWAY FROM VIVINT!!!! They offer a $25 discount on my bill, but is not even funny! You are paying for a services and they can even get you half of what they are offering you. They keep sending a tech to my house and changing all the equipment, but it doesnt get better. Again STAY AWAY FROM THIS COMPANY THEY ARE A PIECE OF *** AND CAN NOT GIVE YOU A STRAIGHT ANSWER!!!!
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Review
#979162 Review #979162 is a subjective opinion of poster.
Cons
  • Internet services
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund

Vivint in Provo, Utah - Not reliable speeds

1.5
Details
I have been with Vivant for 3 years. All that time I have been paying for 5Mbps internet download speed. I know it isn't fast but it is all I need for my second house. The fastest speed I have ever been able to get is 3 Mbps, which was only once and only lasted an hour. After calling for service many times and getting the run around someone finally told me from Vivant that the reason the speeds were so slow is because new hardware was required at the tower. The problem was that even though they had the hardware they wouldn't install it until they got more customers in the area. Why then have I been paying for speeds they know they could never achieve? That was two years ago and a technician told me last week that they are finally starting to install the hardware but won't be done until January 2017. Question is do I believe them and if they finally do install it, do I get a refund for years of sh..... service? The internet is barely reaching 1 Mbps download which is barely fast enough to do anything on the internet but read the paper.
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Review
#971691 Review #971691 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$200
Preferred solution
Deliver product or service ordered

Vivint Home Security System Review

Its terrible the employees are ignoit rude dont appreciate the customers if u want to cancel there scammers
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Review
#923443 Review #923443 is a subjective opinion of poster.
Reason of review
Poor customer service

Vivint - Review in Home Security category from Clearfield, Utah

1.5
Details
Horrible horrible reception. Can't watch any movies because our Internet won't stay connected long enough for us to complete an episode on Netflix or an actual movie. If one family member is on the Internet on their phone then it messes with the other phones if we're on WiFi and don't even bother trying to watch something on the tv if someone is using the WiFi. Vivint Internet is worse than AOL dial up! It's horrible. Don't waste your time, money, or nerves on this company.
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Review
#880878 Review #880878 is a subjective opinion of poster.
Reason of review
Bad quality
Vivint wireless is the worst wireless service I've ever subscribed to. I'm on the phone more times with them than I am with my mother. Their internet is down equal to it being up and running. They're always nice to me on the phone, but why do I need to be on the phone...
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Review
#848642 Review #848642 is a subjective opinion of poster.
Reason of review
Bad quality