State: Utah Clear all filters (48 of 672 reviews match)
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1.0
Details
*** I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a...
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Review
#1534177 Review #1534177 is a subjective opinion of poster.
Pros
  • System was great in the beginning
Cons
  • Not caring about your system problems
  • Complete disconnet between billing and technical
Reason of review
Poor customer service
Loss
$414
Preferred solution
Let the company propose a solution
Tags
  • Security Companies
2.3
Details
I normally would not file a complaint on line and would try and work it out it out with the company. This company is by far the worst ever. It’s started at day one, their tech set my cameras up based on what was easiest for him, so they don’t cover the areas that could...
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Review
#1517846 Review #1517846 is a subjective opinion of poster.
Cons
  • Camera never stay online
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.8
Details
Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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Review
#1439638 Review #1439638 is a subjective opinion of poster.
Cons
  • No integrity
  • Products
  • Cancellation policies
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Was sold as system by a Vinint soliciter and signed up that day. Tech came by to install same day. Found out after we signed they couldn't do the garage system. Then he left to get something because the phone to doorbell camera wasn't working on wifes phone and never...
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1 comment
Anonymous
#1579234

I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago.

Service guys say there is no way to make it work as everything is to far from the main unit. But they will not let me out of contract now even after they told me they would. I have hour long phone calls with them due to being on hold for so long. Horrible horrible company.

Never again with them.

DO NO BUY FROM them. Do research....there are better systems for much much less money.

Review
#1377759 Review #1377759 is a subjective opinion of poster.

Stay away from Vivint

1.0
Details
Doorbell cam never worked, someone attempted to break into my home, opening the back door. Alarm never sounded. My dogs work better than Vivint. Packages were stolen from my porch. And these people still want me to pay off my contract
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Review
#1343645 Review #1343645 is a subjective opinion of poster.
Cons
  • Wrongful promises and commitments
  • Long wait times on hold
  • Snooty cs agents
2.8
Details
It's clear that Vivint has no intention of fixing their deceptive ways. I have spoken to four representatives, all of which gave me varying answers to the very simple request to transfer the "SYSTEM PURCHASE AND SERVICES AGREEMENT-RETAIL INSTALLMENT CONTRACT" to the...
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Review
#1331247 Review #1331247 is a subjective opinion of poster.
Reason of review
Transfer of service
Loss
$1800
Preferred solution
Let the company propose a solution
Customer support is very inexperienced and lacks the knowledge to resolve any problems presented...Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent...
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Review
#1312541 Review #1312541 is a subjective opinion of poster.
Cons
  • I did not like and would nor recommend to anyone
  • Reliability
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
Tags
  • home security ripoffs
1.0
Details
vivint put a bad mark on my credit in 2014, i called them and found out that my x wife had put an account in my name. I had nothing to do with it and vivint agreed with me and took this off my credit report in 2015. Recently for no reason but to try and do a cash grab...
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1 comment
Anonymous
#1558051

Someone signed my name and got vivint without and i.d and they put it on my credit

Review
#1231771 Review #1231771 is a subjective opinion of poster.
Cons
  • Snooty cs agents
  • Money grabbers
Reason of review
Poor customer service
Loss
$800
Preferred solution
take it off my credit report.
1.3
Details
Do not use Vivint. This is a dishonest misleading company who has absolutely terrible customer service, product support, and will try to lock you into contracts without authorization or reviewing any of the terms. I am currently awaiting my court date to have my issues...
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Review
#1190201 Review #1190201 is a subjective opinion of poster.
Cons
  • Misrepresentation
  • Dishonesty
  • Illegal practices
Reason of review
Pricing issue
Loss
$6500
Preferred solution
Cancel the already terminated contract that was reinstated against my will (s-5079235) (A-9229878) and carry out the contract agreement signed for 49.99 a month on account (s-5990283). I payed 49.99 on 12/5/2017 to start service on account (S-5990283)
Tags
  • liars
  • worst company
  • bad contract
  • Contract Breach
  • Illegal Actions
  • Vivint Poor Service

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

Vivint in Logan, Utah - They SUCK

1.0
Details
Cancelled service moved from state and 3 months later they tell me I owe them more money after already buying out a contract then continue to try and sell me more systems or contracts. DO NOT USE THIS COMPANY THEIR CONTRACT SUCKS, EQUIPMENT SUCKS, CUSTOMER SERVICE IS ***
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Review
#1117936 Review #1117936 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy