State: Utah Clear all filters (48 of 665 reviews match)
filters
State:
City:
Show
Product:
Show

Vivint in Orem, Utah - Dishonest company the bait and switch

Ryan from Vivint came to the door tos us we would get all kinds of up grades only to flat out lie when it came down to getting the system. Not only did he lie but he had the never to say that once you sign the contract it's done. I've seen some shady saleman but this guy takes the cake do not trust anything he says as it will cost you in the end. I lost all hope and faith in this company and I'm going to make sure that all my friends in california don't fall in this trap!
View full review
Review
#645611 Review #645611 is a subjective opinion of poster.
Cons
  • Ryan lie to my wife and i
Reason of review
Dishonest
1.0
Details

Update by user Jul 07, 2015

The problem still has not been resolved. A technician came out and pointed our antenna to another AP, which has given us intermittent internet service, but it is still not acceptable for a paid service. The service disconnects approximately every 10-15 minutes, and...

View full review
Review
#641978 Review #641978 is a subjective opinion of poster.
Pros
  • Friendliness of customer support
Cons
  • Service
  • Technical support
  • Reliability
Reason of review
Bad quality
Loss
$180
Preferred solution
Deliver product or service ordered

Vivint Internet Service Review

My internet access is not working. Pls ck out. Sapp@infowest.com. Carol Sapp at 4352292220. St. George
View full review
Review
#637959 Review #637959 is a subjective opinion of poster.
Reason of review
Bad quality
Testimonial
4.8
Details
I have vivint wireless internet service. I got it when they first started hooking it up in our town. First month free and no installation charge. It was not consistent or reliable the first month so they gave me another month free. By the end of the month I was and...
View full review
Review
#571333 Review #571333 is a subjective opinion of poster.
Pros
  • Their quality
  • And price
  • Service
Cons
  • Late night interruptions
  • Late night interruprions
Reason of review
Good Service, Product Quality, Good Price
Vivint values this customer’s feedback and we appreciate them taking the time to submit a review outlining their concerns. We are not able to locate this customers account with the information that has been provided. If the customer could let us know the phone or...
View full review
Review
#567866 Review #567866 is a subjective opinion of poster.

Vivint in Utah - Moved due to Health Issues, but Company Keeps Taking Our Money

Vivint would like to thank the customer for their review and for bringing their concerns to our attention. Upon further review of this customers account I am showing that the account has been cancelled and they are under no further obligation to Vivint. If the customer has any further concerns or questions they can contact our customer care team at (800) 216-5232 and they will be able to assist.
Review
#542505 Review #542505 is a subjective opinion of poster.
Reason of review
Had to move due to health issues, but company will not terminate service and continues to collect fees.
Loss
$2052
Preferred solution
Terminate service but no refund required.
1.0
Details

We installed Vivint in our home when a young man came over and went on for 15 minutes about how much crime there was in our neighborhood. Not long after, medical circumstances required early retirement for my husband, and we sold the home and moved to a climate that would help his health.

The buyers of our home did not want the Vivint service, and we had no one to sell it to. In our new place, a condo, we are forbidden to make any changes or installations such as Vivint. We have contacted them by phone at least eight times, but they refuse to terminate our service. On a fixed income, with limited income because of early retirement, the almost-$60 a month Vivint fee, for NOTHING, will continue on at least three more years.

They will not consider our circumstances. This is terrible business and constitutes a true hardship on us.

Vivint Security System doesn't follow own contract

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We apologize for any difficulties they have experienced during the cancellation process. We are committed to reaching a resolution and encourage this customer to speak with our Customer Loyalty team to resolve the concerns outlined in their complaint.
Review
#430197 Review #430197 is a subjective opinion of poster.
Loss
$100
Tags
  • Security and monitoring

I signed up for Vivint about a month ago, reviewed the contract, then cancelled within the 3 days as the contract states, IN WRITING through USPS with tracking (not the 30 days that was quoted verbally). Yesterday, Vivint debited my checking account for services.

Now I have to jump through more hoops (calling Vivent, my bank, etc) to fix this even though I followed the contract. This process just started and I'm not sure how far I will have to go yet. I should not have had to do anything.

Just saying it how it is and take from it what you want.

We would like to thank this individual for bringing this situation to our attention. Vivint takes all feedback seriously; we apologize for any issues this customer experienced during the disconnection of their monitoring service. Corporate policy has been updated since...
View full review
Review
#311306 Review #311306 is a subjective opinion of poster.