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On Oct 31, 2023 I received a call from Vivint with a notification of my alarm system being activated. I instructed them to contact the police.

I never received a return call from Vivint or the police. The next morning, I arrive at my home to find that my back door had been knocked in with a sledgehammer. Not only that but my car was stolen, also my alarm system was dismantled for which they have no record. The very next date after this incident, they had the nerve to automatically withdraw money from my checking account.

Needless to say I don't feel secure with the service that wasn't provided. My suggestion is to choose another security company.

Monetary Loss: $5.

Preferred solution: Full refund.

Vivint Pros: No pros.

Vivint Cons: Not very trust worthy.

Location: Saint Louis, Missouri 63107, United States

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