Vivint is the worst company I've ever been trapped into staying with. The salesperson lied about my pricing, then when I called their customer service about it for 3 months straight, they told me that the price I said was not documented.
So in other words, it's my word over the salesperson that won't answer my calls now. The installation was a nightmare because we believe the tech guy was on drugs. He was at our house at midnight and I asked him to leave and complete the job in the morning. He told me I would need to pay him $2,000.
Are you kidding me... I called several times about the equipment, they told me would send out a tech. No one ever came. I tried to cancel with them due to improper billing and broken equipment and they told me that I would be charged $3,000 and that I could cancel in 2021 for half that amount.
I would NEVER recommend this company to anyone. A total rip off and scam.
Product or Service Mentioned: Vivint Security System Plan.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Price reduction.
Vivint Cons: Not caring about your system problems, Technical support, No integrity, How often internet goes down, Unprofessional conduct.