State: Texas Product: Vivint Security System Clear all filters (26 of 197 reviews match)
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Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.

1.1
Details
Off and on problems. Last called on 28 June, was sent someone out to fix the problem. Was told the screen was to far from the bell. So not the bell works worst than before he came. So now I have *** in one of my walls and another hole where he moved it. He told me it was a software problem and to wait for one month and see what happens. If the software problem is solved by then, if it is not solved it will cost me another $200. for a hard drive.
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Review
#1572706 Review #1572706 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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Review
#1539571 Review #1539571 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Tags
  • Vivint Accountability
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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Review
#1529719 Review #1529719 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
I have vivint , we had nothing but bad service from day one they would send technical people out and they could get to work ,one year of run around,been said we were flooded in Harvey and our house was tour down,they don’t understand the house was destroyed we had to...
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Review
#1363180 Review #1363180 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
1.0
Details
Vivint says they cant open my front door because the battery is low...ALL OF THEIR EQUIPMENT IS DEFECTIVE. The technicians have come out at least once a month for a year. It is always somwthing with them. After being locked out for an hour, they tell me that there is...
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Review
#1099835 Review #1099835 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

Vivint in Mesquite, Texas - Total Nightmare

1.9
Details
I can't even type the whole experience we had. We purchased from Best Buy and waited 3 weeks for install..guy was awesome, polite, etc, however the setup kept trying to charge us and he had to end up UNINSTALLING everything. That is the short version, trust me. We finally got it taken care of but let me say it was the worst customer experience I have ever seen across the board (Vivint and Best Buy) We have had this for 2-3 weeks now and it barely works. The camera quality is horrible (Outdoor and Doorbell) - The doorbell barely detects consistently. Today the transformer in the attic blew out for not reason..had no issues in the last 6 years...and now the camera is really finicky. The Skypanel is the most unresponsive piece of equipment..it's like a 10 year old tablet..slow, even entering you code it hangs up. Overall I really hate this system..but there is nothing we can do now...we paid almost $2k for this equipment and are basically stuck with it.
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Review
#1096523 Review #1096523 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • I like the equipment when it works
Cons
  • Customer service
  • Technical support
  • Poor quality
Reason of review
Bad quality, poor performance, terrible customer service (for the most part)
Loss
$1800
Preferred solution
Let the company propose a solution
1.3
Details
Since I have gotten vivint July 2016, I have had nothing but problems. I am constantly calling customer service because something is not working correctly. I have been very patient but I have had enough, I have tried to cancel the service but they will not do it....
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Review
#1007994 Review #1007994 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Service provided
Reason of review
Bad quality
Preferred solution
Cancellation of contract!!
I went to Best Buy and a sales guy approached me and i listened to him and was not properly informed of everything i was getting into and the products capability.I was told i could pull video out from the Panel to save, which is not true, also that all clips and 24...
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2 comments
Anonymous
#1367584

The same thing happened to me, the damaged my ceiling and never took responsibility. By far the worse company I ever had to deal with!

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Review
#1007170 Review #1007170 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Problem with delivery

Vivint wants to charge

you want to charge full price and when consumer notifies you that cameras or system does not work, then you become unable to fix the problem but if I will sign another 5 yrs with you then you will replace non working equipment for a discount. Did I miss the fact that your equipment is the reason I have a security system? Duh.....2 yrs of non working cameras and they want to credit me $25 for real? Never go with Vivint They finally sent a tech and he couldn't even get them to go but they would be glad to sell me new ....who does this stuff. So Vivint would loose a paying customer instead of trouble shooting and fixing equipment?
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Review
#947767 Review #947767 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Damaged or defective

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts
1.2
Details
I have had Vivint since January 2016 and have been in billing *** since.. I would not suggest this company to anyone!! I am calling my attorney tomorrow to see about getting me out of this nightmare, so I can get my home security with a dependable company who knows how...
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Review
#924100 Review #924100 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Problems with payment