State: Texas Product: Vivint Security System Clear all filters (22 of 190 reviews match)
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0 comments
The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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Author
Location
Houston, Texas
Product
Vivint Security System
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Review #1539571 is a subjective opinion of poster.
0 comments
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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Author
Location
Fort Worth, Texas
Product
Vivint Security System
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
Review #1529719 is a subjective opinion of poster.
0 comments
1.0
Details
Vivint says they cant open my front door because the battery is low...ALL OF THEIR EQUIPMENT IS DEFECTIVE. The technicians have come out at least once a month for a year. It is always somwthing with them. After being locked out for an hour, they tell me that there is...
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Author
Location
Beaumont, Texas
Product
Vivint Security System
Reason of review
Bad quality
Review #1099835 is a subjective opinion of poster.
0 comments

Vivint - Total Nightmare

1.9
Details
I can't even type the whole experience we had. We purchased from Best Buy and waited 3 weeks for install..guy was awesome, polite, etc, however the setup kept trying to charge us and he had to end up UNINSTALLING everything. That is the short version, trust me. We finally got it taken care of but let me say it was the worst customer experience I have ever seen across the board (Vivint and Best Buy) We have had this for 2-3 weeks now and it barely works. The camera quality is horrible (Outdoor and Doorbell) - The doorbell barely detects consistently. Today the transformer in the attic blew out for not reason..had no issues in the last 6 years...and now the camera is really finicky. The Skypanel is the most unresponsive piece of equipment..it's like a 10 year old tablet..slow, even entering you code it hangs up. Overall I really hate this system..but there is nothing we can do now...we paid almost $2k for this equipment and are basically stuck with it.
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Author
Location
Mesquite, Texas
Product
Vivint Security System
Pros
  • I like the equipment when it works
Cons
  • Reliability
  • Technical support
  • Customer service
Reason of review
Bad quality, poor performance, terrible customer service (for the most part)
Loss
$1800
Preferred solution
Let the company propose a solution
Review #1096523 is a subjective opinion of poster.
0 comments
1.3
Details
Since I have gotten vivint July 2016, I have had nothing but problems. I am constantly calling customer service because something is not working correctly. I have been very patient but I have had enough, I have tried to cancel the service but they will not do it....
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Author
Location
Pearland, Texas
Product
Vivint Security System
Cons
  • Service provided
Reason of review
Bad quality
Preferred solution
Cancellation of contract!!
Review #1007994 is a subjective opinion of poster.
2 comments
I went to Best Buy and a sales guy approached me and i listened to him and was not properly informed of everything i was getting into and the products capability.I was told i could pull video out from the Panel to save, which is not true, also that all clips and 24...
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Anonymous
#1367584

The same thing happened to me, the damaged my ceiling and never took responsibility. By far the worse company I ever had to deal with!

Author
Location
Falls City, Texas
Product
Vivint Security System
Reason of review
Problem with delivery
Review #1007170 is a subjective opinion of poster.
0 comments

Vivint wants to charge

you want to charge full price and when consumer notifies you that cameras or system does not work, then you become unable to fix the problem but if I will sign another 5 yrs with you then you will replace non working equipment for a discount. Did I miss the fact that your equipment is the reason I have a security system? Duh.....2 yrs of non working cameras and they want to credit me $25 for real? Never go with Vivint They finally sent a tech and he couldn't even get them to go but they would be glad to sell me new ....who does this stuff. So Vivint would loose a paying customer instead of trouble shooting and fixing equipment?
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Author
Location
Jacksonville, Texas
Product
Vivint Security System
Reason of review
Damaged or defective
Review #947767 is a subjective opinion of poster.
0 comments
1.2
Details
I have had Vivint since January 2016 and have been in billing *** since.. I would not suggest this company to anyone!! I am calling my attorney tomorrow to see about getting me out of this nightmare, so I can get my home security with a dependable company who knows how...
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Author
Location
Amarillo, Texas
Product
Vivint Security System
Reason of review
Problems with payment
Review #924100 is a subjective opinion of poster.
0 comments
1.1
Details
Vivint says too bad not our fault...not my fault either...I bought it I good faith that it would work..the camera is the only reason I got the system..first off the salesman wants to do it on line I said ok but he did not show me a copy of the contract first. When he...
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Author
Location
Quanah, Texas
Product
Vivint Security System
Cons
  • Customer service
  • Long wait times on hold
  • Dishonesty
Reason of review
Pricing issue
Loss
$2562
Preferred solution
Full refund
Review #903028 is a subjective opinion of poster.
1 comment
On June 13, 2016 Vivint came to our home and sold us an Alarm system complete with a doorbell camera, cameras, thermostats, and the main panel. On June 24th we went out of town and had workers working on our home. When we returned from out of town on June 26TH and were...
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Anonymous
#1196552

We're in the same boat. We signed up and installed on 6/22/16, quit working on 6/23/16. We've been on the phone hours arguing with these people. A techs been out 4 times. Repl...

Author
Location
Dallas, Texas
Product
Vivint Security System
Reason of review
Bad quality
Review #893949 is a subjective opinion of poster.