State: Texas Product: Vivint Customer Care Clear all filters (11 of 90 reviews match)
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0 comments
1.0
Details
LISTEN!DO NOT EVER EVER TRY TO SIGN ANY CONTRACT WITH THIS GLORIFIED FRAUDULENT COMPANY. A SECURITY COMPANY IS SUPPOSED TO GIVE YOU PEACE OF MIND FOR YOUR HOME, BUT THIS COMPANY WILL MAKE YOU WANT TO RUN AWAY FROM YOUR HOME. YOU WILL BE SO FRUSTRATED YOU MIGHT EVEN...
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Author
Location
Sugar Land, Texas
Service
Vivint Customer Care
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Tags
Review #1073050 is a subjective opinion of poster.
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Vivint - Customer Care Review from Houston, Texas

1.3
Details
The sales representative told us in-house on a Saturday that we had a two week period to cancel the service which was supposed override the three day as noted on the paperwork. He wrote it down but left with the hadwritten paperwork. That all was a tactic. When I called to cancel on the eve of the two week period, I was informed that it was not on record and I had to call the rep back to set the records straight. So, I accept responsibility that we didn't have it written on our record. But vivint played the game on not knowing what other groups within their organization was promising. Customer service said I had to get the confirmation from the rep, the rep blamed it on the installer, and so goes the circle. The sales rep gave me the run around. I called the installer and never got a call back. So I finally called vivint cancellation department to cancel on the two week deadline, but they don't work weekends. Meaning I was now not able to cancel within the two week window. This is a false promise approach and they, by design, locked me into full term contract or I would otherwise have to pay years of penalty. Very deceptive and dishonest practice. I recommend no one use this service. The actual deliverables are not found wanting, but the business practice is classic deception.
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Author
Location
Houston, Texas
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #929275 is a subjective opinion of poster.
0 comments
2.8
Details
We had a Vivint system for 4 years and then it was time to move. I was thankful that I was able to sell my contract to someone else, otherwise they wanted over $1700. I completed my end of the contract sale and the buyer's system was installed. Then, guess what?! ...
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Author
Location
Conroe, Texas
Service
Vivint Customer Care
Cons
  • No opportunity for immediate refund
Reason of review
Poor customer service
Preferred solution
Full refund
Review #921667 is a subjective opinion of poster.
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Vivint Customer Care Review

A representative came to our door with an attitude very unprofessional. If this is an indication of their services...no thank you!!!
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Author
Location
El Paso, Texas
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #895899 is a subjective opinion of poster.
1 comment
I waited out my VERY long contract with Vivint. I sent my cancellation letter like I was supposed to, 30 days prior to contract renewal. Received an email stating I needed to call yet again. I called to insure cancellation of my policy and still they took money out of...
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Anonymous
#1073860

The same thing happened to me- only they were taking the money out of my credit card. Took 6 months to cancel only after filing a consumer complaint against them.

Author
Location
Odessa, Texas
Service
Vivint Customer Care
Cons
  • Installers work
Reason of review
Poor customer service
Review #745009 is a subjective opinion of poster.
0 comments
1.0
Details
On August 26, 2013, we signed up to receive service from Vivint, Inc. We opted for the upgraded package that included, smoke detectors, automatic door locks, pan and tilt video camera. Sounded like all the bells and whistles. We were told that if we needed to...
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Author
Location
Kingwood, Texas
Service
Vivint Customer Care
Cons
  • Customer service policies
  • Being lied to
  • Evasiveness
Reason of review
Poor customer service
Preferred solution
Cancel my contract with a $150 penalty payment.
Review #649057 is a subjective opinion of poster.
0 comments
Vivint thanks this individual for their feedback and for taking the time to submit a review with PissedConsumer. We ensure each customer is aware of the terms of their agreement, both in writing and during required telephonic pre- and post-installation surveys. We...
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Author
Location
Fort Worth, Texas
Service
Vivint Customer Care
Review #449073 is a subjective opinion of poster.
0 comments
Vivint thanks this subscriber for taking the time to share their experience. We are honored to protect their home and family and we value their feedback. This customer’s account has been credited one month of service to account for the time that their service was not...
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Author
Location
Houston, Texas
Service
Vivint Customer Care
Review #429321 is a subjective opinion of poster.
0 comments
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Galveston, Texas
Service
Vivint Customer Care
Review #395868 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for sharing their experience. Vivint requires written notice of cancellation to be on file 30 days prior to the end of the agreement and request this notice remain on file for at least one billing cycle. Vivint has updated policy since this...
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Author
Location
Amarillo, Texas
Service
Vivint Customer Care
Review #370199 is a subjective opinion of poster.