State: Texas Product: Vivint Customer Care Clear all filters (15 of 93 reviews match)
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Vivint in Fort Worth, Texas - No show by Technician

3.3
Details
Had an appointment window between 10 and 12. I called Vivint Customer service when Technician didn't appear by 12:20. Representative said technician called me to get into our gated community and left when no answer. Problem is he DID NOT CALL and my iPhone missed call report shows he did not call. Tried to get customer service to tell the technician to turn around and come back, but she refused. Said I would have to reschedule. Tried to reschedule. She said she showed no available appointments in my area and I WOULD HAVE TO CALL BACK next week to try again. They offered a $15 credit for my trouble. Big deal.
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Review
#1605620 Review #1605620 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Good equipment
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered
1.0
Details
LISTEN!DO NOT EVER EVER TRY TO SIGN ANY CONTRACT WITH THIS GLORIFIED FRAUDULENT COMPANY. A SECURITY COMPANY IS SUPPOSED TO GIVE YOU PEACE OF MIND FOR YOUR HOME, BUT THIS COMPANY WILL MAKE YOU WANT TO RUN AWAY FROM YOUR HOME. YOU WILL BE SO FRUSTRATED YOU MIGHT EVEN...
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Review
#1073050 Review #1073050 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Tags
  • Vivint Scam
  • Service Worthless

Vivint - Customer Care Review

I have been attempting to cancel my customer contract with Vivint for five months now I have called into their customer loyalty group repeatedly and then put on hold for times exceeding an hour and a half I have notified them twice in writing and finally put a stop payment on their bank draft of my bank account Now they are threatening to report nonpayment to my credit file this company is a scam do everything you can not to do business with them
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Review
#929567 Review #929567 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Vivint - Customer Care Review from Houston, Texas

1.3
Details
The sales representative told us in-house on a Saturday that we had a two week period to cancel the service which was supposed override the three day as noted on the paperwork. He wrote it down but left with the hadwritten paperwork. That all was a tactic. When I called to cancel on the eve of the two week period, I was informed that it was not on record and I had to call the rep back to set the records straight. So, I accept responsibility that we didn't have it written on our record. But vivint played the game on not knowing what other groups within their organization was promising. Customer service said I had to get the confirmation from the rep, the rep blamed it on the installer, and so goes the circle. The sales rep gave me the run around. I called the installer and never got a call back. So I finally called vivint cancellation department to cancel on the two week deadline, but they don't work weekends. Meaning I was now not able to cancel within the two week window. This is a false promise approach and they, by design, locked me into full term contract or I would otherwise have to pay years of penalty. Very deceptive and dishonest practice. I recommend no one use this service. The actual deliverables are not found wanting, but the business practice is classic deception.
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Review
#929275 Review #929275 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.8
Details
We had a Vivint system for 4 years and then it was time to move. I was thankful that I was able to sell my contract to someone else, otherwise they wanted over $1700. I completed my end of the contract sale and the buyer's system was installed. Then, guess what?! ...
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Review
#921667 Review #921667 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • No opportunity for immediate refund
Reason of review
Poor customer service
Preferred solution
Full refund

Vivint Customer Care Review

A representative came to our door with an attitude very unprofessional. If this is an indication of their services...no thank you!!!
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Review
#895899 Review #895899 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
I waited out my VERY long contract with Vivint. I sent my cancellation letter like I was supposed to, 30 days prior to contract renewal. Received an email stating I needed to call yet again. I called to insure cancellation of my policy and still they took money out of...
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1 comment
Anonymous
#1073860

The same thing happened to me- only they were taking the money out of my credit card. Took 6 months to cancel only after filing a consumer complaint against them.

Review
#745009 Review #745009 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Installers work
Reason of review
Poor customer service
1.0
Details
On August 26, 2013, we signed up to receive service from Vivint, Inc. We opted for the upgraded package that included, smoke detectors, automatic door locks, pan and tilt video camera. Sounded like all the bells and whistles. We were told that if we needed to...
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Review
#649057 Review #649057 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Evasiveness
  • Poor troubleshooting ability
  • Being lied to
Reason of review
Poor customer service
Preferred solution
Cancel my contract with a $150 penalty payment.
Vivint thanks this individual for their feedback and for taking the time to submit a review with PissedConsumer. We ensure each customer is aware of the terms of their agreement, both in writing and during required telephonic pre- and post-installation surveys. We...
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Review
#449073 Review #449073 is a subjective opinion of poster.
Service
Vivint Customer Care

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

Vivint in Houston, Texas - The worst home security

Vivint thanks this subscriber for taking the time to share their experience. We are honored to protect their home and family and we value their feedback. This customer’s account has been credited one month of service to account for the time that their service was not active. We apologize for any inconvenience or frustration caused on our behalf. The time in which it takes to dispatch a technician to a home is dependent on multiple factors.
Review
#429321 Review #429321 is a subjective opinion of poster.
Service
Vivint Customer Care

I have had ongoing problems with low batteries on several of my door sensors. Every time I try to get a technician out they tell me it will be 3 weeks.

UNACCEPTABLE! Every time I call to talk to a manager they tell me they aren't available. This last time I was turned down for a faster turn around even though the customer service rep. just told me he could either disable the batteries so they didn't beep every two days so that I didn't have to call in or that the battery was running out anyway.

Are you kidding me??? UNACCEPTABLE! I'm supposed to live without a security system for two weeks? What is wrong with you people?

If you would have told me that it takes you 3 weeks to come out to peoples houses to fix problems I would have never signed a contract. Run, people, run.

Customer service said this wasn't a normal problem...well, I pay them every month like clockwork...it's your problem. I will tell everyone you are the worst!