State: Texas City: Houston Product: Vivint Customer Care Clear all filters (2 of 90 reviews match)
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Vivint - Customer Care Review from Houston, Texas

1.3
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The sales representative told us in-house on a Saturday that we had a two week period to cancel the service which was supposed override the three day as noted on the paperwork. He wrote it down but left with the hadwritten paperwork. That all was a tactic. When I called to cancel on the eve of the two week period, I was informed that it was not on record and I had to call the rep back to set the records straight. So, I accept responsibility that we didn't have it written on our record. But vivint played the game on not knowing what other groups within their organization was promising. Customer service said I had to get the confirmation from the rep, the rep blamed it on the installer, and so goes the circle. The sales rep gave me the run around. I called the installer and never got a call back. So I finally called vivint cancellation department to cancel on the two week deadline, but they don't work weekends. Meaning I was now not able to cancel within the two week window. This is a false promise approach and they, by design, locked me into full term contract or I would otherwise have to pay years of penalty. Very deceptive and dishonest practice. I recommend no one use this service. The actual deliverables are not found wanting, but the business practice is classic deception.
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Author
Location
Houston, Texas
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #929275 is a subjective opinion of poster.
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Vivint thanks this subscriber for taking the time to share their experience. We are honored to protect their home and family and we value their feedback. This customer’s account has been credited one month of service to account for the time that their service was not...
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Author
Location
Houston, Texas
Service
Vivint Customer Care
Review #429321 is a subjective opinion of poster.