State: Texas City: Houston Clear all filters (9 of 645 reviews match)
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The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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Author
Location
Houston, Texas
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Review #1539571 is a subjective opinion of poster.
0 comments

Vivint - Customer Care Review from Houston, Texas

1.3
Details
The sales representative told us in-house on a Saturday that we had a two week period to cancel the service which was supposed override the three day as noted on the paperwork. He wrote it down but left with the hadwritten paperwork. That all was a tactic. When I called to cancel on the eve of the two week period, I was informed that it was not on record and I had to call the rep back to set the records straight. So, I accept responsibility that we didn't have it written on our record. But vivint played the game on not knowing what other groups within their organization was promising. Customer service said I had to get the confirmation from the rep, the rep blamed it on the installer, and so goes the circle. The sales rep gave me the run around. I called the installer and never got a call back. So I finally called vivint cancellation department to cancel on the two week deadline, but they don't work weekends. Meaning I was now not able to cancel within the two week window. This is a false promise approach and they, by design, locked me into full term contract or I would otherwise have to pay years of penalty. Very deceptive and dishonest practice. I recommend no one use this service. The actual deliverables are not found wanting, but the business practice is classic deception.
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Author
Location
Houston, Texas
Reason of review
Return, Exchange or Cancellation Policy
Review #929275 is a subjective opinion of poster.
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Vivint Internet Service Review

3.0
Details
Have had regular internet and phone outages since joining in 2015. Service went out again today, Saturday 4/23/16, technical support not taking calls til Monday.
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Author
Location
Houston, Texas
Reason of review
Damaged or defective
Review #835317 is a subjective opinion of poster.
0 comments
I was introduced to vivint by a friend, I met with a representative Mr. Sam who is a kind gentleman, but unfortunately the bad thing that he and vivint did to me is false and wrong promises and commitments. First of all he committed to me that vivint would not effect...
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Author
Location
Houston, Texas
Cons
  • Wrongful promises and commitments
Reason of review
False commitments, lies
Review #703434 is a subjective opinion of poster.
0 comments
2.6
Details
My contract ended in Aug. , so I call in and cancel, the service rep. said go to some link on line, but it didn't work, so I call today and talked to a nice vivint rep. and she gave me the right infro..I'm canceling because I need to lower my budget, I'm cutting very...
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Author
Location
Houston, Texas
Reason of review
Bad batteries for the system
Preferred solution
Full refund
Review #696736 is a subjective opinion of poster.
0 comments

Vivint Smart Protect Review

1.3
Details
Alarm System is not working as if 8/20/15. They cant get a techican out to fix it until Sept 8th. That is ricidilious.I spoke to someone in sales ,they could install and upgrade 8/22/15. Customer service is lousy.
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Author
Location
Houston, Texas
Reason of review
Bad quality
Review #687594 is a subjective opinion of poster.
0 comments
Vivint appreciates the feedback from this individual and thanks them for taking the time to submit a review outlining their concerns; we will see that the appropriate parties are made aware of this situation. We expect our sales representatives to set the standard for...
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Author
Location
Houston, Texas
Review #431171 is a subjective opinion of poster.
0 comments
Vivint thanks this subscriber for taking the time to share their experience. We are honored to protect their home and family and we value their feedback. This customer’s account has been credited one month of service to account for the time that their service was not...
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Author
Location
Houston, Texas
Review #429321 is a subjective opinion of poster.
4 comments
Vivint appreciates this customer taking the time to submit a review. Vivint does not install any equipment without written consent of the customer. The agreement signed prior to installation outlines the price and terms of the security system. The aforementioned terms...
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Author
Location
Houston, Texas
Review #341103 is a subjective opinion of poster.

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