State: Texas City: Fort Worth Product: Vivint Customer Care Clear all filters (3 of 93 reviews match)
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Vivint in Fort Worth, Texas - No show by Technician

3.3
Details
Had an appointment window between 10 and 12. I called Vivint Customer service when Technician didn't appear by 12:20. Representative said technician called me to get into our gated community and left when no answer. Problem is he DID NOT CALL and my iPhone missed call report shows he did not call. Tried to get customer service to tell the technician to turn around and come back, but she refused. Said I would have to reschedule. Tried to reschedule. She said she showed no available appointments in my area and I WOULD HAVE TO CALL BACK next week to try again. They offered a $15 credit for my trouble. Big deal.
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Review
#1605620 Review #1605620 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Good equipment
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered
Vivint thanks this individual for their feedback and for taking the time to submit a review with PissedConsumer. We ensure each customer is aware of the terms of their agreement, both in writing and during required telephonic pre- and post-installation surveys. We...
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Review
#449073 Review #449073 is a subjective opinion of poster.
Service
Vivint Customer Care
Vivint thanks this customer for taking the time to submit a review with Pissed Consumer. We apologize for any misinformation provided to this customer. Policy has been updated since this review was submitted and situations such as this are investigated on an account by...
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Review
#342554 Review #342554 is a subjective opinion of poster.
Service
Vivint Customer Care

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts