State: Texas City: Dallas Clear all filters (5 of 665 reviews match)
On June 13, 2016 Vivint came to our home and sold us an Alarm system complete with a doorbell camera, cameras, thermostats, and the main panel. On June 24th we went out of town and had workers working on our home. When we returned from out of town on June 26TH and were...
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We're in the same boat. We signed up and installed on 6/22/16, quit working on 6/23/16.

We've been on the phone hours arguing with these people. A techs been out 4 times. Replaced the outside camera, still does not record properly. We've been trying to cancel since 6/24/16.

We're told no notes have been added to the account. It looks like we're going to court.

I was told numerous times that if they couldn't get the equipment to work, then I could cancel. Lie, lie, lie...They broke the contract first by not suppling the equipment and services that we signed up for.

#893949 Review #893949 is a subjective opinion of poster.
Reason of review
Bad quality

Vivint Security System Review

The system is not all that the said the costumer service is not reliable and the promises thing that the came complete u have to call each month because the system not working. I don't recommend this system at all u will just throw ur mom away I regret getting this system. And to cancel the system there want to charge $2000
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#736954 Review #736954 is a subjective opinion of poster.
Reason of review
Bad quality

Vivint Cancellation Policy Review

Vivent is a rip off. I tried to cancel today because I lost my job and now they say I can't cancel unless someone takes over my contract. This is such ***. DO NOT SIGN WITH THIS COMPANY
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#703407 Review #703407 is a subjective opinion of poster.
Reason of review
Problems with payment

Vivint Internet Service Review

Vivint internet is very *** they promised me a certain speed and i have never gotten it. And to top it off i barely have internet service. They have sent three people out to my home and my internet speed is still slow. I should have never switched from my old provider.
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#641590 Review #641590 is a subjective opinion of poster.
Reason of review
Bad quality

Do not sign up with Vivint!!!

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at for assistance. We also welcome any feedback on our products and services. Thank you!
#383399 Review #383399 is a subjective opinion of poster.

Comments that I've been reading about Vivint are the same things that I have experienced. They are terrible. The system wasn't working properly and I had to have tech's coming to my home at least 6 times. Got it last year July and still some things wont work right. The tech wasnt even certified and told us he couldn't fix the problem and that somebody else will have to come in. They are to be ashamed of theirselves for not letting people cance the contract. 42 months and you have to pay it all!!!

Also they used to charge me 67 dollars wich now is 79 without any notice. We were told that we will save lots of money with this system, with the energy and insurance. We the insurance gave me 40 dollars off of the whole year. I am not saving anything. This is way to expansive, items dont work properly and I had a fals larm too!

I will never recommend them to anyone. I am trying to get out. Hopefully I will figure t out!!

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