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Vivint in Houston, Texas - NEVER EVER

1.0
Details
I have had awful service from these people. My contract finally expired and now I have to jump through hoops to cancel it and it can take up to a month. Do NOT fall for there sales pitch
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Review
#1624022 Review #1624022 is a subjective opinion of poster.
Reason of review
all of the above
Preferred solution
cancel account

Vivint in Fort Worth, Texas - No show by Technician

3.3
Details
Had an appointment window between 10 and 12. I called Vivint Customer service when Technician didn't appear by 12:20. Representative said technician called me to get into our gated community and left when no answer. Problem is he DID NOT CALL and my iPhone missed call report shows he did not call. Tried to get customer service to tell the technician to turn around and come back, but she refused. Said I would have to reschedule. Tried to reschedule. She said she showed no available appointments in my area and I WOULD HAVE TO CALL BACK next week to try again. They offered a $15 credit for my trouble. Big deal.
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#1605620 Review #1605620 is a subjective opinion of poster.
Pros
  • Good equipment
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered

Vivint in Scurry, Texas - Pissed off never been a customer

1.0
Details
I somehow got put on my cousins account. I have never used Vivint but somehow they sold my cousins account to another crooked company Perfection Collection and its on my credit. If they had enough info on me they could have let me know before turning it into collection. At least I would not have been broadsided by this crooked mess. Now I may have to get an attorney involved. That’s just what the world needs more of MONEY GRUBBING CROOKS! I would NEVER trust this company with anything! Let alone my house.
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#1573829 Review #1573829 is a subjective opinion of poster.
Reason of review
Not my account!
Loss
$740
Preferred solution
Get the negative damage off my credit!

Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.

1.0
Details
Told that moving the panel would solve all my problems with the door bell. Now the doorbell still doesn't work properly. Now hole in wall where the panel was and a new hole in another wall where reinstalled.
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#1572710 Review #1572710 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution

Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.

1.1
Details
Off and on problems. Last called on 28 June, was sent someone out to fix the problem. Was told the screen was to far from the bell. So not the bell works worst than before he came. So now I have *** in one of my walls and another hole where he moved it. He told me it was a software problem and to wait for one month and see what happens. If the software problem is solved by then, if it is not solved it will cost me another $200. for a hard drive.
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#1572706 Review #1572706 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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#1539571 Review #1539571 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Tags
  • Vivint Accountability
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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#1529719 Review #1529719 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution

Vivint in Pasadena, Texas - Failure To Disclose Information

On 12/26/18, I inquired about their Security from Brandon in Sales. In my interaction, he gave 3 -4 different prices and added other items, never payment info, never told me about deposit. He did not tell me if the system is contractual otherthe equipment. Ran my credit before I gave him permission. He made me very uncomfortable. Trusting the information he provided then I questioned the honesty of the company.
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#1435001 Review #1435001 is a subjective opinion of poster.
1.0
Details
Fell for a Vivint door to door sales pitch, he said they would buy us out of ADT contract we were currently in, he said Vivint would only be $22 per month. We agreed, thinking he was telling the truth, the technician came an hour later to install main keypad, it was...
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#1402622 Review #1402622 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Let the company propose a solution
Tags
  • Tech Caused Damage

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

Vivint in Fort Worth, Texas - Want to file law suit against them

Monitor was not on at all time was broke into more times care to say. Was told that cameras would be on 24-7only to find out not so. WAS ON 2 CRUISES BROKE INTO WHILE GONE SYSTEM WAS OFF .. LOTS STOLEN BROKE. POLICE ACTED TREATED ME LIKE WAS CRAZY.
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#1399192 Review #1399192 is a subjective opinion of poster.