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The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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Author
Location
Houston, Texas
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Review #1539571 is a subjective opinion of poster.
0 comments
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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Author
Location
Fort Worth, Texas
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
Review #1529719 is a subjective opinion of poster.
0 comments
1.3
Details
I signed up with Vivint because i have friends and relatives that swear be it. On my initial call i said I had 3 doors and 9 windows. Well skip to today. I have a door that the sensor isnt working as well as windows, and it stopped on Thursday. They say there was...
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Author
Location
Denton, Texas
Review #1324029 is a subjective opinion of poster.
1 comment
1.4
Details
I moved into a new home with an existing contract. The devices are slow and constantly have issues with connectivity and performance. I consider this a breach of contract on the part of Vivint, but they claim the only way to terminate the contract is to pay the total...
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Anonymous
#1634412

there equipment has never worked in my house there trying to put me in collections to pay. there saying no way to do anything for me there product sucks ***

Author
Location
Denton, Texas
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund
Review #1279118 is a subjective opinion of poster.
0 comments
2.0
Details
About 8 mths ago I got vivint security installed, with the guarantee that I could cancel at anytime once my equipment loan was paid off. All I would have to do is go month to month, then cancel. Well, I paid off my loan a week later, just to be told that I only had 3...
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Author
Location
Harlingen, Texas
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Review #1195341 is a subjective opinion of poster.
0 comments
1.0
Details
Was great until ONE MONTH AFTER START OF SERVICE. ABSOLUTE WORST CUSTOMER SERVICE!!!!!! Today's experience took the cake! It is 85 degrees here. Thought I would take my toddler for a stroll a couple of blocks down the road to get food. Come back home, my door WILL NOT...
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Author
Location
Beaumont, Texas
Reason of review
Bad quality
Review #1099835 is a subjective opinion of poster.
0 comments

Vivint in Mesquite, Texas - Total Nightmare

1.9
Details
I can't even type the whole experience we had. We purchased from Best Buy and waited 3 weeks for install..guy was awesome, polite, etc, however the setup kept trying to charge us and he had to end up UNINSTALLING everything. That is the short version, trust me. We finally got it taken care of but let me say it was the worst customer experience I have ever seen across the board (Vivint and Best Buy) We have had this for 2-3 weeks now and it barely works. The camera quality is horrible (Outdoor and Doorbell) - The doorbell barely detects consistently. Today the transformer in the attic blew out for not reason..had no issues in the last 6 years...and now the camera is really finicky. The Skypanel is the most unresponsive piece of equipment..it's like a 10 year old tablet..slow, even entering you code it hangs up. Overall I really hate this system..but there is nothing we can do now...we paid almost $2k for this equipment and are basically stuck with it.
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Author
Location
Mesquite, Texas
Pros
  • I like the equipment when it works
Cons
  • Reliability
  • Poor quality
  • Technical support
Reason of review
Bad quality, poor performance, terrible customer service (for the most part)
Loss
$1800
Preferred solution
Let the company propose a solution
Review #1096523 is a subjective opinion of poster.
0 comments
1.0
Details
LISTEN! DO NOT EVER EVER TRY TO SIGN ANY CONTRACT WITH THIS GLORIFIED FRAUDULENT COMPANY. A SECURITY COMPANY IS SUPPOSED TO GIVE YOU PEACE OF MIND FOR YOUR HOME, BUT THIS COMPANY WILL MAKE YOU WANT TO RUN AWAY FROM YOUR HOME. YOU WILL BE SO FRUSTRATED YOU MIGHT EVEN...
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Author
Location
Sugar Land, Texas
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Tags
Review #1073050 is a subjective opinion of poster.
0 comments
1.3
Details
Since I have gotten vivint July 2016, I have had nothing but problems. I am constantly calling customer service because something is not working correctly. I have been very patient but I have had enough, I have tried to cancel the service but they will not do it....
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Author
Location
Pearland, Texas
Cons
  • Service provided
Reason of review
Bad quality
Preferred solution
Cancellation of contract!!
Review #1007994 is a subjective opinion of poster.

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2 comments
I went to Best Buy and a sales guy approached me and i listened to him and was not properly informed of everything i was getting into and the products capability. I was told i could pull video out from the Panel to save, which is not true, also that all clips and 24...
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Anonymous
#1367584

The same thing happened to me, the damaged my ceiling and never took responsibility. By far the worse company I ever had to deal with!

Author
Location
Falls City, Texas
Reason of review
Problem with delivery
Review #1007170 is a subjective opinion of poster.