Fayetteville, Arkansas
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3 comments

TERRIBLE!! I sold my home and didn't buy another one.

I cannot get them to disconnect the service at my old address. I don't have a house to transfer service to - they will not release me from the 4-YEAR contract. I even have a text from my sales rep. telling me that he didn't explain the contract very well when I bought the service - I had no idea that it was a 4 YEAR contract.

They refuse to let me out of the contract. Customer service is awful - you will be on hold a minimum of 15 minutes.

They you will get transferred 2-3 more times with more wait times. I would not recommend this service to even my worst enemies.

Product or Service Mentioned: Vivint Customer Care.

Reason of review: Not as described/ advertised.

Monetary Loss: $1500.

Preferred solution: Full refund.

Vivint Cons: Lying about terms of service, Time on hold to talk to customer service.

  • Vivint Misrepresentation
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Anonymous
#1250833

Misrepresenting or not fully disclosing the details is shady business. I would do everything to not honor your end of the contract since Vivint are not honoring theirs.

Anonymous
#1195979

So transfer the service to the new owners of the house if they are interested, otherwise, pay up! YOU signed a FOUR YEAR CONTRACT. That's no ones fault but your own.

Anonymous
#1192638

You signed a 4 year contract? And, who is to blame? lol