TERRIBLE!! I sold my home and didn't buy another one.
I cannot get them to disconnect the service at my old address. I don't have a house to transfer service to - they will not release me from the 4-YEAR contract. I even have a text from my sales rep. telling me that he didn't explain the contract very well when I bought the service - I had no idea that it was a 4 YEAR contract.
They refuse to let me out of the contract. Customer service is awful - you will be on hold a minimum of 15 minutes.
They you will get transferred 2-3 more times with more wait times. I would not recommend this service to even my worst enemies.
Product or Service Mentioned: Vivint Customer Care.
Reason of review: Not as described/ advertised.
Monetary Loss: $1500.
Preferred solution: Full refund.
Vivint Cons: Lying about terms of service, Time on hold to talk to customer service.