Vivint - Terrible Company!!!

TERRIBLE!!I sold my home and didn't buy another one.

I cannot get them to disconnect the service at my old address. I don't have a house to transfer service to - they will not release me from the 4-YEAR contract. I even have a text from my sales rep. telling me that he didn't explain the contract very well when I bought the service - I had no idea that it was a 4 YEAR contract.

They refuse to let me out of the contract. Customer service is awful - you will be on hold a minimum of 15 minutes.

They you will get transferred 2-3 more times with more wait times.I would not recommend this service to even my worst enemies.

This review is a subjective opinion of a user.
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Price Affordability
Advertised vs Delivered
Diversity of Products or Services
Billing Practices
Product or Service Quality
Customer service
Equipment Quality
Value for money
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Lying about terms of service
    • Time on hold to talk to customer service

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Vivint Home Security System
Review category
Home Security
review #888334 by

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Aug 07 #1195979 Pretoria, Gauteng

So transfer the service to the new owners of the house if they are interested, otherwise, pay up! YOU signed a FOUR YEAR CONTRACT. That's no ones fault but your own.

1 0 Reply

Jul 31 #1192638 Vallejo, California

You signed a 4 year contract? And, who is to blame? lol

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