Vivint - Terrible Company!!!
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New ReviewerTERRIBLE!! I sold my home and didn't buy another one.
I cannot get them to disconnect the service at my old address. I don't have a house to transfer service to - they will not release me from the 4-YEAR contract. I even have a text from my sales rep. telling me that he didn't explain the contract very well when I bought the service - I had no idea that it was a 4 YEAR contract.
They refuse to let me out of the contract. Customer service is awful - you will be on hold a minimum of 15 minutes.
They you will get transferred 2-3 more times with more wait times. I would not recommend this service to even my worst enemies.
Reason of review: Not as described/ advertised.
Monetary Loss: $1500.
Preferred solution: Full refund.
Vivint Cons: Lying about terms of service, Time on hold to talk to customer service.
Location: Fayetteville, Arkansas
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Comments
Please avoid publishing any personal information and promotional content
Misrepresenting or not fully disclosing the details is shady business. I would do everything to not honor your end of the contract since Vivint are not honoring theirs.
So transfer the service to the new owners of the house if they are interested, otherwise, pay up! YOU signed a FOUR YEAR CONTRACT. That's no ones fault but your own.
You signed a 4 year contract? And, who is to blame? lol