TERRIBLE!!I sold my home and didn't buy another one.
I cannot get them to disconnect the service at my old address. I don't have a house to transfer service to - they will not release me from the 4-YEAR contract. I even have a text from my sales rep. telling me that he didn't explain the contract very well when I bought the service - I had no idea that it was a 4 YEAR contract.
They refuse to let me out of the contract. Customer service is awful - you will be on hold a minimum of 15 minutes.
They you will get transferred 2-3 more times with more wait times.I would not recommend this service to even my worst enemies.
This reviewer shared experience about not as described and wants this business to issue a full refund as the author lost $1500. tammycline5 is overall dissatisfied with Vivint and uploaded a picture. The most disappointing about vivint customer care at Vivint was lying about terms of service and time on hold to talk to customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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