Featured on Facebook 100% full Not resolved

TERRIBLE!!I sold my home and didn't buy another one.

Related: Vivint Customer Care Review

I cannot get them to disconnect the service at my old address. I don't have a house to transfer service to - they will not release me from the 4-YEAR contract. I even have a text from my sales rep. telling me that he didn't explain the contract very well when I bought the service - I had no idea that it was a 4 YEAR contract.

They refuse to let me out of the contract. Customer service is awful - you will be on hold a minimum of 15 minutes.

They you will get transferred 2-3 more times with more wait times.I would not recommend this service to even my worst enemies.

Review about: Vivint Home Security System.

I didn't like: Lying about terms of service, Time on hold to talk to customer service.

Review #888334 is a subjective opinion of a user.

1.0
Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality
Diversity of Products or Services
Website
Equipment Quality
Staff
Customer service
Billing Practices
Reliability
Advertised vs Delivered
Price Affordability
PRODUCT OR SERVICE Vivint Customer Care
Reason of Review / Monetary Loss Not as described / $1500
Preferred solution Full refund

Had an Experience with Vivint?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Toronto, Ontario, Canada #1250833

Misrepresenting or not fully disclosing the details is shady business. I would do everything to not honor your end of the contract since Vivint are not honoring theirs.

Anonymous
Pretoria, Gauteng, South Africa #1195979

So transfer the service to the new owners of the house if they are interested, otherwise, pay up! YOU signed a FOUR YEAR CONTRACT. That's no ones fault but your own.

Anonymous
Vallejo, California, United States #1192638

You signed a 4 year contract? And, who is to blame? lol

You May Also Like

Do NOT purchase Kwikset products Kwikset "The former owner changed all the locks on the doors before placing the home on the market. I bought the home. Two Kwikset Keyed entry levers have broken in the..." Read more Lorex Technology Poor Service Lorex "In 2014 I purchased directly from the website of the company Lorex Technology a security camera system valued at $1,949.99. Due to an attempted robbery the DVR suffered damage to..." Read more Poor service form ADT- being charged for engineer call out, when I wasnt informed Adt "Dear ADT, this is with reference to Poor customer service provided by your company. 1) I had a Routine Inspection booked with your company dated 06 October 2016, for which I had..." Read more Nest Labs - Nest - Nest Aware Subscription Nest Labs "The bottom line - Nest makes fantastic, state-of-the-art, reliable products. I own 2 of the thermostats and just installed 5 outdoor nest cams at $200 / cam. The problem is..." Read more Horrible fit from "custom" car cover from Cover Anything Cover Anything "I ordered a car cover from Cover Anything based on the make and model of my car. I travel often and it arrived during a lengthy absence and I did..." Read more Cooking Club Of America - Where did it go? Cooking Club Of America "I loved my monthly magazine and the products I purchased from them and when you pay for a lifetime membership, you expect to continue getting what you paid in advance...." Read more Alattehotte - They have my $2000 machine don't take calls Alattehotte "i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no..." Read more Roca Labs - AMAZING Don Karl Juravin SAVED my life Roca Labs "I have been using the AMAZING invention of Don Karl Juravin from Roca Labs since Jan 2017. I started with a weight of 217 and my current weight is 178...." Read more