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Try to cancel years ago over telephone. Never was told to email or send a letter by customer service rep.

Now account is in collections for hundreds. Thanks vivint

Product or Service Mentioned: Vivint Account.

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
#1417457

I TRIED THREE TIMES OVER 6 MONTHS TO CANCEL SERVICE AND NEVER WAS ABLE. ACCOUNT WENT TO COLLECTION.

IT'S LIKE HOTEL CALIFORNIA, YOU CAN CHECK IN BUT CANNOT EVER CHECK OUT. SORRY COMPANY AND CUSTOMER SERVICE.

MY ELDERLY SISTER HAD BEEN ADMITTED TO A NURSING HOME AND NO LONGER NEEDED THE SERVICE. VIVINT PREYS ON THE ELDERLY AND DISABLED.