We started with vivnt on may 16, 2012 when two young sales men cme to the door and gave there sales pitch so mu husband agreeded to the service they installed everything that night. But as they were getting ready to instull the equiptment the slaes people tod us we needed to give them a check for 249.00 dollars which is not what they told us at the beginning it would only be 148.99, 100.00 for equiptment and 49.00 for the first months service.
So I told thm no we did not want the service because that is not what they told us. So they told me if I worte the check for that amount they would give me 100.00 cash back so we agreeded. Since then we have had to have a tech out three time once for a low battery that happened with in weeks of getting there service after they changed the battery our hall sensor went off evertime I set the alarm when I left the house so I called them they cancelled and had to come on another date after I gave up my saturday plans to wait for them they did show up days later but tried to tell me they could only do Saturday appointments I told them no way they could come during the week. So right after they were out and tested the senor and moved it it started doing the same thing so we made anothre appointment for them to come out again so the they could cancel again.
I feel we are paying 50.00 a month for this service they should have tech avaible to show up and fix the problems with there equiptment and they don't I threatened to cancel the service and he told me I have a three year contract and they would get someone out as soon as possible.
I would not recomend any one to this company there service is *** and they just want your money every month and not have to provide service to fix there equiptment. And out police department is going to start charging for faluse call outs and I think the alarm company should have to pay for it for there faultie equiptment.
Product or Service Mentioned: Vivint Security System.
Monetary Loss: $2249.