Worked fine for first two years. Now not so much.

They initially said during the installation that it was free to hook up all their equipment. It isn’t free if you want full coverage; and they don’t tell you that until they install everything which is another deceitful marketing practice. They cost us over $900.00 dollars to cover the home, windows, doors, and garage during the initial basic installation with no cameras. No cameras, just alarms and an automated front door that is now offline they cannot seem to fix.

System also no longer communicates with light mod, front door and thermostat. On the phone with tech support constantly. They try to send a tech out and say it will be no charge but charge you anyways unless you complain about it being under contract and warranty. Then you have to fight over being credited for them charging you when they said they would not.

Equipment goes bad often; and it often requires your own maintenance complete replacement.

They send it to you in the mail and put you on hold for several hours trying to install new equipment or refurbished replacements. Updates also bump everything offline and actually insecure your home when in secure mode in the middle of the night.

Product or Service Mentioned: Vivint Security System Installation.

Location: Wasilla, Alaska

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