Vivint Reviews and Complaints
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3
ISSUES RESOLVED
672
TOTAL REVIEWS
$360K
CLAIMED LOSSES
$1.7K
AVG LOSS
180K
PAGE VIEWS
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Cons
- Customer service
- Service
- Cancellation policies
Pros
- Price
- Speed when it worked
- Service
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- Latest review first
- Most helpful reviews first
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We signed up april 2018.they could not provide one of the selling points to us , after the holes in wall and set up was almost done ,then they they told us,and to returned to get it working a couple more times till a service person came back moved the system to center...
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Review
Service
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Cancel without having to pay my way out
Vivint in Menifee, California - Scram
was told I pay for what I use but pay what I produce, an I still pay edison every month
Review
Vivint in La Vergne, Tennessee - Illegally contacting thru texts messages
From number 615-581-7320 I received a text from someone named Monica from Vivint Smart Home Security stating she was following up on my interest in home security. I have never contacted this company nor showed any interest in their product.
Vivint in Texarkana, Arkansas - I AM HAVING PEOPLE CALLING
THE PERSON CALLING FROM THIS NUMBER TELLING THEY WORK FOR VIVINT IS FASLE IN THE AREA AND THE NUMBER CAME FROM 870-455-4499 NEED TO STOP CALLING THANK YOU .
Review
Product
Pros
- I like the unti i have
Reason of review
Problems with payment
Loss
$1
Preferred solution
my solution is tell the people stop calling me.
Vivint in Scurry, Texas - Pissed off never been a customer
I somehow got put on my cousins account. I have never used Vivint but somehow they sold my cousins account to another crooked company Perfection Collection and its on my credit. If they had enough info on me they could have let me know before turning it into collection. At least I would not have been broadsided by this crooked mess. Now I may have to get an attorney involved. That’s just what the world needs more of MONEY GRUBBING CROOKS! I would NEVER trust this company with anything! Let alone my house.
Review
Product
Reason of review
Not my account!
Loss
$740
Preferred solution
Get the negative damage off my credit!
Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.
Told that moving the panel would solve all my problems with the door bell. Now the doorbell still doesn't work properly. Now hole in wall where the panel was and a new hole in another wall where reinstalled.
Review
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.
Off and on problems. Last called on 28 June, was sent someone out to fix the problem. Was told the screen was to far from the bell. So not the bell works worst than before he came. So now I have *** in one of my walls and another hole where he moved it. He told me it was a software problem and to wait for one month and see what happens. If the software problem is solved by then, if it is not solved it will cost me another $200. for a hard drive.
Review
Product
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Vivint in Islip, New York - Overpaying for my electric service
I had VIvent install solar panels on my roof with the expectation -- and promise-- that I would save money by generating solar energy and selling it back to my power company. But, Vivent is charging me .16 per kwh and LIPA is charging me about .10 per KWH. It is costing me more for my electric service than it would have if I just purchased it from LIPA. This is a scam...
Review
Cons
- Paying more for my electric service
Reason of review
Pricing issue
Loss
$10
Preferred solution
Remove the solar panels from my roof
Tags
Vivint in Compton, California - Change internet carrier and now my panel is not connected to interent
Spectrum told me to contact you, I can still use the security from my panel but I cannot use my phone to gain entry or check away from home.
Review
Pros
- Vivint
Reason of review
I am unable to speak with someone right now.
The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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Review
Product
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Tags
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