New Reviewer

Complaint

Update by user Aug 30, 2021

It has only given me a bad credit rating because it took 2 years to resolve the problem and I refused to pay until it was resolved. All interest and late fees should be dropped and give me an accounting.

Original review posted by user Aug 30, 2021
When I had the system installed I was told the motion would not p/u my pet. It did and I had to pay the fine for Vivint's mistake. Then, after two years of complaining, Vivint finally fix an outdoor camera which was wired in and collecting rain water. It's a miracle I didn't have an electrical fire. Before this was corrected I refused to pay until this was corrected. Vivint gave this account over to a collection agency

User's recommendation: Don't buy Vivint.

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ID
#2825969 Review #2825969 is a subjective opinion of poster.
Location
Bohemia, New York
Pros
  • Very diappointing
Cons
  • No integrity
Preferred solution
Let the company propose a solution
New Reviewer

Dishonest

Promised to buy my ring doorbell camera for $200 and never sent paper work. No follow through, salesman was very pushy and not even from here(from Florida).He was apparently just up here to scam and high pressure people I guess. I was vulnerable and I should have slept on it.

User's recommendation: Run.

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ID
#2818967 Review #2818967 is a subjective opinion of poster.
Location
Norwood, Ohio
Pros
  • Promise of what it was supposed to deliver
Cons
  • Pushy door to door salesman
Preferred solution
Price reduction
New Reviewer

Service

Installation was not completed, installer was not comfortable installing two products. Said they would have to send out another tech. I have had two appointments canceled by Vivint. (No call from Vivint)Customer service is a joke...poor English. Tell you someone will call you back..nope. Nothing but excuses!!! So if they get i right the first time consider yourself lucky.

User's recommendation: Products are decent, customer service is horrendous.

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ID
#2810150 Review #2810150 is a subjective opinion of poster.
Location
San Angelo, Texas
Pros
  • Equiptment at first
Cons
  • Installation
  • Uneducated installation
Preferred solution
Let the company propose a solution
New Reviewer

Unwanted Door to door solicitation

Why would a company send out door to door salesman during a pandemic, or for that matter anytime? What is this 1970? Mind you I live in a neighborhood clearly marked NO SOLICITING They refused to leave until I went outside, standing on my property uninvited with no mask on. I ran them off my property before I could hear their snake oil sales pitch. There are 1200 cases of covid a day in my area. Vivint your selling practices suck and so do you. I hope you go bankrupt and after reading these other reviews it wont be long !

User's recommendation: BUYER BEWARE.

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ID
#2774206 Review #2774206 is a subjective opinion of poster.
Preferred solution
Apology

They suck

Customer service is a joke and never get any where with them and they dont explain what you are signing when you do hook up with them.

User's recommendation: Don’t do it.

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ID
#2727546 Review #2727546 is a subjective opinion of poster.
Location
Hedgesville, West Virginia
I had recently moved into my house in 2019 and not long after a vivint rep was walking the streets around my neighborhood. Like an idiot, i was over friendly and thought that with my new job, new house, and family sitting comfortably that it might be practical to...
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ID
#2727159 Review #2727159 is a subjective opinion of poster.
Location
Des Moines, Iowa

Talk to representative

Good morning my name is dathy Patterson.I want to talk to someone about the payment from my bank account no to take the money until Friday. But i didn't talk anyone about this matter.
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ID
#2719726 Review #2719726 is a subjective opinion of poster.
Location
Palmetto, Florida

Keep promising a technician out here but never shows to fix a non-working doorbell camera!

Going on the second week with promises of a technician with no one showing up to fix it! Going round and round with different customer services people! They lie and give you the runaround! Going to cancel ASAP and get a new debit card so they cant charge my debit for *** service and lies! They are a scam and as I single mom I fell for it! Pissed off to say the least!

User's recommendation: Do not fall for them and if they go on your property call the cops!

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ID
#2717400 Review #2717400 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Good system when its working
Cons
  • Customer service sucks
  • Until needed cancellation policy
  • Deceitfulness of salesman

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Contract

New owner of my house wanted to take over contract. Vivint scammed them into believing thats what they were signing. Vivint had them sign a new contract , and are charging them for used equipment. And they are billing me for the total overpriced equipment. Only a smoke alarm and ring bill. $750. After I paid for approx 3 years on it already.

User's recommendation: Stay away from Vivint, sneaky sales tactics.

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ID
#2713134 Review #2713134 is a subjective opinion of poster.
Cons
  • Cancellation policy and contract length
  • Bad contract practice
  • Lack of resoution
Loss
$800
Preferred solution
Let the company propose a solution
The inability to get customer support can be be vey time consuming and frustrating and the phone reps that I have talked in the week have been world wide, from South East Asia, Viet Nam, India, Phiilippines, Honduras, Mexico and the US. I just got fin ished with a...
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1 comment
#2042808

I have been with Vivent for year and a half my garage door system with Vivent have not worked since it was installed,they sent a technican out twice they changed the sensor out each time worked about a day after they left,called 3 times they instructed me how to fix the problem did not work? The system would alarm me that the garage door system was not working all through the night and day.

I called them and told them to disconnect the sensor so we could get some rest. If the technican could not fix it how in *** did they expect a 81 year old man to fix it it

ID
#2699629 Review #2699629 is a subjective opinion of poster.
Location
Palmdale, California

They keep charging us after we cancelled.

you dont give me enough word to tell our problem, we cancelled in Oct and they are still billing us it is July now. got credit card involved finally had to get new card,now sending a bill. guess we will have to get an attorney!

User's recommendation: absolutely not!!!!

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ID
#2681137 Review #2681137 is a subjective opinion of poster.
Location
Las Cruces, New Mexico

Sales

Worst Customer service agents, actually I should call them hungry, sneaky and desperate sales people. Overpriced services. Long term contracts, be aware!!!!

User's recommendation: Stay Away.

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ID
#2674034 Review #2674034 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Vivint alarm by own daily without any reason

Alarm going on without any reason . Sometime yellow light going onI want to solve this problem with vivint customer care
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ID
#2657845 Review #2657845 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

NIGHTMARE with Vivint

Trying to update my account CC information, the system wouldn't allow it due to conflicting accounts which should have been resolved over 7 years ago. I have been going back and forth with Vivint for 3 months, 10 calls and roughly 8 hours now trying to simply update my account, which resulted in sending out an onsite tech to 'update' my panel; in doing so, I was told they would waive fee's due to all the challenges I have had, just to be charged $425 for the panel, which means they kept my credit card information without my approval. When I

User's recommendation: Steer clear.

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1 comment
#2029635

Wrong items

ID
#2650994 Review #2650994 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Back door sensor out

I ordered a replacement back door sensor a few weeks ago. Ive been charged $50 but havent received the sensor.
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ID
#2634836 Review #2634836 is a subjective opinion of poster.
Loss
$50
Preferred solution
Deliver product or service ordered