Vivint Reviews and Complaints
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Customers don't like
- Customer service
- Cancellation policies
- Service
Customers like
- Price
- Speed when it worked
- Service
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Notified Vivint to cancel. No longer under contract, but indicate I will still need to pay for another month. They claim they have liability even after notice and my disconnecting their ability to monitor. Scam, another way to get another months $. Stay away from them.
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Vivint - Lied to about canceling
I was told all I had to do was call to cancel. I called the very next day and was told to think about it, give it a try and if I still want to cancel call in a week. When I called back I was told it was too late to cancel. I was stuck paying $$ for 3 yrs for something I never used.!!!!!
I have been trying to cancel my Vivent account for 9 months Now. I even have involved an attorney. They continue to call me claiming I owe money and they also allow me to have access to someone else cameras at a home I no longer own (this is named in the legal...
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Vivint - Bad, bad, bad - Buyer Beware
I should've taken note of the comments but was sold by a Best Buy employee during Black Friday sale. Worse decision. I have not used it since it's installation and discovered that I do not receive the system updates, which eventually will not allow your system to work properly. Now Best Buy doesn't sale it through their stores - wonder why? All I can offer to anyone considering this alarm system is "to go elsewhere." Customer service is lacking as well as appropriate technicians.
Product
I didn't like
- Installation
- Being deceived about their product
- Customer service
So, out of the blue our smoke detector starts doing the “low battery” chirp. So I replaced the batteries, but it continued to blink yellow and chirp as if there was a low battery. So I grab three more brand new AAA batteries and try again...same thing, still chirping....
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The absolute worst decision I made in my 40 years on this planet was answering the door 6 years ago when a young, pushy salesman came knocking. 6 years later, I'm still dealing with the headache that is vivint. I'm not joking when I say that vivint is by far the most...
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Vivint - Poor product and delivery
DO NOT buy from this company. Their products goes faulty in 4 months after purchase and you can not get a replacement . You pay for over night delivery and it doesn't show up. I am going on 5days with no replacement . I have called the company 4 days in a row just to be placated by scripted phone help. Their so called trained phone help are inept and have no idea of troubleshooting, and following through with resolution for the paying customer. I now know why BEST BUY will no longer have a business relationship with them. POOR, POOR in every aspect. BURN YOUR MONEY instead..... DO not be inconvenienced and dismissed. STAY CLEAR OF this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Product
Vivint - Worst company
I got the system in 2016. After 4 months I got new doors which I told them where on order. They never came back to put the equipment back on. I stopped paying for it..after two years they came to my door to fix the problem.started a new contract...they turned the old one over to collections..started the new acct with an address that didn't exist .Worst company.Do not get this product. They told me it is up to the collection agency...the collection agency told me it is up to Vivent..
I didn't like
- Lying about terms of service
I am fortunate to be employed in the electronic security industry and have been exposed to numerous intrusion and video systems and monitoring companies. Vivint is absolutely one of the worst companies I have ever been associated with. The system has completely fallen...
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I liked
- System was great in the beginning
I didn't like
- Reliability of system
Vivint Camera Does Not Work
For a year and a half, I have had to call Vivint over a dozen times and still the doorbell camera does not work consistently! Each time I call, they expect me to run back-and-forth from the dorm to the panel—i’m 69 years old! I believe a class-action suit should be filed against them.
Product
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They have done the same thing to us. We cancelled our contract August 2018 and paid them the agreed amount of money they required to cancel. We kept our part of the agreement....