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Door bell doesn't work properly most of the time. Was watching the "live" picture on my phone and it didn't see the person that came to my door. It did let me know about 2 minutes later.

2.3
Details
Doorbell doesn't work properly most of the time. Was watching the "live" picture on my phone and it didn't see the person that came to my door. It did let me know about 2 minutes later.

User's recommendation: Find another company.

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ID
#1998935 Review #1998935 is a subjective opinion of poster.
Location
San Antonio, Texas

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Verified Reviewer

TERRIBLE TERRIBLE TERRIBLE

1.0
Details
I received my installation yesterday - The technician somehow connected the control panel to my living room light switch so now if I turn off the switch the control panel loses AC power. I called customer service, and they had no current solution nor offered an apology - Instead offered a technician to come out ONE week later. Terrible service + definitely not the company I expected. On top of the tech messing up, he left a thumb sized hole in my wall. Definitely DO NOT recommend this company to anyone. Now I am stuck with the equipment + terrible service.

User's recommendation: GO ELSEWHERE DON'T USE THEM.

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ID
#1971858 Review #1971858 is a subjective opinion of poster.
Location
Fort Lee, New Jersey

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Verified Reviewer

Extremely frustrated

1.0
Details
We had a new system installed on 5/26/20. On 5/30 we had to have a new router installed in our home. The Vivint system would not connect to the new router, even though all other devices did in our home without any issue. In the middle of the night on 5/30 our alarm began to blare but was NOT armed. It took me 4-5 minutes to silence the alarm, which scared our young kids to death. The system was not armed and should not have gone off. Further, it is obviously not monitored as NO first responders called or showed up at our home. I have literally spent HOURS on the phone and chat with Vivint to no avail. I was told my matter was escalated and a tech would be out Monday 6/1, "even if they had to work overtime." I took the day off work and called Vivint at about 3 PM to inquire and was then told 4-5 PM. NO one ever showed up, no one called, this is simply ridiculous. I have spent additional hours trying to have this remedied. They literally do nothing for you or to fix THEIR BROKEN SYSTEM. I explained we have now had 2 false alarms, I can't utilize my garage door opener, I need this fixed. I am being told they don't have anyone available to come fix this for 14 days! I referred a coworker who lives about 22 minutes from me, they sure were able to get his system installed but can't fix my broken on. I'm on hold with their loyalty department as we speak, I can't even believe companies operate this way. Keep in mind our system is a $4,000 system in equipment costs, not to mention the cost for monitoring. Their total inability to maintain or service their equipment is honestly shocking to me. One last note, I could not even get a supervisor on the phone or to call me back, despite repeated requests. Extremely frustrated and unhappy with this company as a whole.

User's recommendation: If you need a company to have the ability or desire to maintain their expensive system after they install it, Vivint is not a good option for you.

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ID
#1964769 Review #1964769 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Pros
  • Seemed to have high tech and cool systems
Cons
  • Pool equipment
  • No service ability
Preferred solution
Let the company propose a solution

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Verified Reviewer

Extremely pissed off

1.0
Details
We have had the worst experience EVER. At first it was great. Then the system would not connect online. It was going off for extended periods of time and was not even online. I have spent in excess of 10 hours in 3 days trying to get this resolved and for them to send a service tech. I took a day off work, sat home, no one showed. This company is terrible! Don't fall for the cool gadgets and sales techniques, I'm having it removed and cancelled.!

User's recommendation: Run from Vivint!

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ID
#1964738 Review #1964738 is a subjective opinion of poster.
Location
Wichita, Kansas

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Verified Reviewer

Panel replacement

4.3
Details
I've called customer service twice and have been cut off twice. The issue is that in replacing the battery pack one of the prongs broke off where the pack plugs into the board. I assume the panel will need to be replaced.
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1 comment
Anonymous
#1895057

How did you get customer service? I cannot find a phone number that takes me directly to customer service.

ID
#1961185 Review #1961185 is a subjective opinion of poster.
Service
Vivint Customer Care
Preferred solution
replace panel
I called Vivint. Was told my wait time would be 25 minutes. I was on hold for 27 minutes and 14 seconds (I have the screenshot of the number and the time). After over 27 minutes the phone ring happened and I said hello. There was nobody on the other end. I asked over...
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ID
#1956372 Review #1956372 is a subjective opinion of poster.
Location
Jupiter, Florida

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Verified Reviewer
2.4
Details
Equipment and Application: You get some good hardware for signing up and a very nice application to tie everything together. Installation: Pretty painless. Customer Service: None existent. Billing and Pricing: Pure robbery. Result: If you have the money to spend...
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ID
#1933370 Review #1933370 is a subjective opinion of poster.
Pros
  • Service
  • Sky control looks nice
  • Speed when it worked
Cons
  • Extremly unethical practices
  • Installation
  • Cancellation policies are horrible

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Verified Reviewer

Worst alarm company I have ever dealt with

1.3
Details
I contacted Vivint to ask about installation of a new system. The price would have been several thousand dollars for equipment. I asked the rep if they would install used equipment if I purchased it and signed up for monitoring. I was told they would and even emailed the rep a list of what I was going to buy. He looked at it and then booked the install. I then proceeded to purchase all the equipment. They didn't show the day of the install and I was told they had a policy that they don't install equipment that wasn't purchased through them because it might be stolen. I offered to provide receipts for every component and told them I had already spent over $1000 on used and new equipment from ebay and home depot. They didn't care. I offered to buy some equipment from them or pay for the install as a concession and they flat out refused. They offered to sell me their equipment and do the install which would require me to spend about another $3000. Beyond terrible service and incredibly misleading and dishonest sales process. All I asked is that they follow through on their promises.

User's recommendation: Research multiple providers and read reviews. Lots of folks seem to have had negative experiences with vivint.

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ID
#1902077 Review #1902077 is a subjective opinion of poster.
Service
Vivint Installation
Loss
$1000
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Vivint is bad business!

Im not paying these people a dime. I didnt want their service in the first place. I already had ADT SECURITY. Two men came to my house and talked for 2 hours about me switching to them and told lies to get me to switch. I was under contract with ADT and they told me how to get out of it. Another lie! Had to pay ADT $1500. because the letter they had me write and the envelope they addressed for me was returned to me a few weeks later. Shady people full of lies! I just wanted them to leave so ended up signing with them. They knew exactly what they were doing. Husband out of town, they said we got this. And they worked me over! I called and called them to cut my service off and they said they gave me a number and I had to have that to get out of contract. I told them time and time again that I got no such number and I wanted It done with right now. Not without the number they said. That was such crap because they gave me no number. After months of phone calls from different people trying to collect 1000. from me or lets make a deal, it finally went on my credit report. Dropped my credit score but I still wasnt going to give in to shady business! I was planning on waiting it out till it went off my report. Well today I get a call and was threatened with my wedges being garnished or it would be taken out of my taxs. I said they cant do that and the whole world is in distress over Covid-19. Whats wrong with you people that you would even bother someone about this kind of bs. Anyway I told him I was on a job and he would have to call me back. And that will be at any time now. After reading reviews, I will answer the call and tell him like I told all the others.....Im not paying it! I have disputed this 2 times on my credit report and nothing has been done. Its still there!

User's recommendation: Do not use this company. They are very shady and dishonest! Just read the reviews!

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ID
#1893219 Review #1893219 is a subjective opinion of poster.
Service
Vivint Security System Plan
Cons
  • Cons
  • Cheaters
Loss
$1500
Preferred solution
I don’t ever want to hear from or about Vivint again!

Inform other people of their service

1.7
Details
I purchased a Vivint system back in 2016 almost 6000.00 of equipment because I wanted the best they could offer. I just paid this off because I had nothing but problems with their equipment had them out multiple times to fix but problem always came back. The thing that really fry's my shorts is the fact I can't get into the tool box to change different programs secret code (time door can be open, which alarms to be notified for... etc) also the phone app no longer works. Now this is the reason we buy security systems is, so we can have full control over OUR systems we pay for and be able to check on things or change things in the system, BUT if you don't have their service you don't get these service, There is nothing in the contract that say's this nor do they tell you this when you cancel. I'm telling everyone I know and putting this out there that Vivint is the worst company I have ever dealt with their crooks and guess what the main corp is located in Utah ummmmm coincidence? Please tell everyone you know if you read this comment thank you!

User's recommendation: Buy your own system or go with Simply Safe.

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ID
#1868076 Review #1868076 is a subjective opinion of poster.
Loss
$1000
Preferred solution
I want the code for the main tool box and my phone app to work how much is that worth?

Harassment Emails

1.0
Details
I initially showed interest in a home alarm, but changed my mind. Ever since then I have been getting harassment emails about their damn service every day from multiple email addresses, I block one address and another pops up. I'm sick of seeing their damn emails. I will NEVER buy anything from them.

User's recommendation: DO NOT BUY ANYTHING FROM THEM.

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ID
#1859402 Review #1859402 is a subjective opinion of poster.
Preferred solution
Stop with the robot email addresses

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Verified Reviewer

Nightmare customer service

1.0
Details
I paid off my equipment contract and tried to cancel the service. Nearly a month later I am still trying to get a refund. The customer service people will not tell you the truth. It is a long story, so I won't bore you but it hasn't been a good experience. Do NOT do business with this company.

User's recommendation: Do Not do business with Vivint.

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ID
#1839866 Review #1839866 is a subjective opinion of poster.
Product
Vivint Account
Preferred solution
Full refund

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Verified Reviewer
1.0
Details
My complaint has to do with me requesting cancellation of a service that I have been paying on since 2014. Recently I became very sick and was hospitalized for several months. My family had to sell the house while I was still hospitalized. I had to move into an...
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1 comment
Anonymous
#1851848

I just had almost the same experience. My daughter is graduating this year and going off to college in August.

I called to see how much longer I had on my contract - was told by the installer that it was 2 to 2 1/2 years. Called Vivint and they said I HAVE A 5 YEAR CONTRACT for equipment and monitoring fees! I pay almost $88 a month. I asked them to come get their equipment and they said no, they will not do that!

They also charged me $200 for the Car Guard that I was told was no charge for and $5 for the stupid light on their sign they put in my yard! Will NEVER EVER RECOMMEND THEM TO ANYONE!!!! My daughter's future is much more important than a security system!! I'm a single mom and cutting all the unnecessary expenses so I can afford to send her off to college.

I have had 2 other security system providers in the past and was with both well past my contracts with them and they were not 5 YEAR CONTRACTS!!

They need to realize that sometimes a person's situation changes. They need to have more empathy in certain situations.

ID
#1818345 Review #1818345 is a subjective opinion of poster.
Location
Hamden, Connecticut
Preferred solution
Cancellation

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Verified Reviewer
1.0
Details
Two solicitors just came knocking on my door, called me by name, probably from county public records as I own my home. Identified themselves that they were from Vivint Smart Home Pros and that they took care of our "Guardian" home security system. They got that info...
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ID
#1810460 Review #1810460 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
Stop misleading consumers immediately!!!

Avoid Vivint

1.0
Details
Misled and pressured sales and illegal operations of sales after hours of operation. We were pressured into a contract and to get them to leave we signed a contract and it was at midnight finally to get them to leave
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1 comment
Anonymous
#1861887

Hhh

ID
#1807692 Review #1807692 is a subjective opinion of poster.
Cons
  • Illegal operations
  • Operating illigaly for sales
  • Terrible contracts
Loss
$5000
Preferred solution
Full refund