Vivint Reviews and Complaints
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3
ISSUES RESOLVED
658
TOTAL REVIEWS
$340K
CLAIMED LOSSES
$1.7K
AVG LOSS
170K
PAGE VIEWS
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Cons
- Customer service
- Service
- Cancellation policies
Pros
- Price
- Speed when it worked
- Service
Latest review first
- Latest review first
- Most helpful reviews first
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Vivint in Manhattan, New York - Sold non existing debt to collectors
They waved the debt of the deceased individual, sent it to my name instead even though they my said the account was closed and didn’t exist. 2 years later it shows up on my credit from perfections collections. Who were extremely rude might I add.
Review
Product
Vivint in Fort Worth, Texas - Ongoing issues- paying for home security that is always having issues.
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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Review
Product
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
I called Vivint to take their system out of my house because it does not work but they said, not until the contract will expire in five years (August 19, 2021). They increase their charges to $87.47 a month. And continue to collect the monthly payment to the end of the...
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Review
Product
Cons
- Being lied totold i cannot cancel
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5100
Preferred solution
Full refund
Tags
Vivint - Not really helpful
The door locks are malfunctioning. Spend lots of time trying to get them fixed. Even under warranty no service person will come to fix the locks. They sent me a lock but I’m supposed to put it in myself. The door bell video has a mind of its own and sometimes works, sometimes not. I would not recommend this company. Not happy
Review
Vivint in Springfield, Pennsylvania - Fraudulent Billing, misrepresentation, illicit and illegal practices!
To put it very bluntly, Vivint is the equivalent to the famous Nigerian scams we all know and love. They have thousand of consumers who have been cheated with their credit held ransom until you comply with their demands. Sickening !!
Review
Vivint in Bronx, New York - Vivient Alarm Company is watched by FBI ,
may 2018. I know From my credit Report.
Review
Reason of review
Stole my Information & make loan in My name.
Loss
$2600
Preferred solution
Sue against Them.
I just found out that my credit report is showing a bad account from Perfection Collection Aka: VIVINT. The amount is $1327 owed which is a crock of $&@! This f’d up company was supposed to fix all this nonsense years ago. The idiots were charging for money stating...
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Review
Service
Reason of review
Problems with payment
Vivint is claiming that I owe $979 for a closed account. I have not had service with Vivint since 2015-16. Vivint failed to install their equipment when I moved to a different home. I could never get in touch with them and when I did, I got excuses for not showing up....
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1 comment
I feel your pain. Mine is from 2012 and they are claiming it was opened in 2016. They continue to report it as a closed account. This company is by far the biggest scam in the...
Review
I normally would not file a complaint on line and would try and work it out it out with the company. This company is by far the worst ever. It’s started at day one, their tech set my cameras up based on what was easiest for him, so they don’t cover the areas that could...
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Review
Cons
- Camera never stay online
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG....
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Review
Service
Pros
- Equipment
Cons
- Cost
- Honesty
Reason of review
Pricing issue
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There is a class action lawsuit filed against Vivint for doing this a bunch of times. Do a search for Vivint Security Lawsuit and you'll find more information