Vivint
Reviews and Complaints

Vivent is still charging me the fees while I am forced to wait until

October to get a tech over. My failed cameras would allow thieves, rapists and murderers to come in at their leisure!!!!

The rep on the phone said they would give me credit AFTER they come and repair and obviously would not let me break their contract! Every time I try to check the camera online, it has a "Try Again" what a waste of money and I wish I had ADT again, these guy are a definite waste of oxygen.

Oh, and to the person that praised Vivent for being wireless, and thieves not being able to cut the lines, all "my" intruders would have to do is reach over and unplug the camera which plugs in right under the camera! DUH!

I have for the past 2 months been dealing with Vivints billing department getting calls, voicemails saying my payment didn't go through. I called back, their system indicates an error, I understand system errors but it came out of my bank account so I know they have been paid.

I have emailed them multiple times showing that the amounts came out on my actual bank statements. I blocked out my personal information; account numbers, payees, balances, amounts of other transactions. This is personal information not relevant nor privy to Vivint. NOW the "supervisor" says she needs the balances accounts showing the deductions showing proof the money came out.

Seriously, is that even legal? Take some accountability for your actions. I have done what was asked of me to fix the problem, taking time out of my days to go back months and pick through the statements where Vivint claims they weren't paid. Now another obstacle?

This is ridiculous. Worst customer experience ever. If I ran my business the way that vivint did, I wouldn't have a job. I have contacted the better business bureau but unfortunately nobody seems to be able to resolve this.

When I asked about terminating my contact because I am so frustrated I was transferred to a retention specialist. Their idea of retaining my business was telling me to get somebody to assume my contract so I wouldn't pay an early termination fee. Why would I willingly put somebody through the *** I've been through? I told the representative I didn't want to cancel I love the service of the system, its the customer service that is horrible and would be the sole reason I cancelled.

They don't care. I keep giving them opportunities to fix the problem but Vivint does not care.

One sensor keeps failing, for what ever reason it sets off the alarm early mornings (1 to 4 am), called Vivint for support. They had me change the batteries, to no avail.

They promised to send out a new sensor. More than a week has gone by and no sensor. Called again (9/5/14), tech promised to send out a sensor, they Vivint has no idea why replacement sensor was not sent to me. Again with a week to ten days wait.

I ask them to send overnight, he said OK. Now waiting for sensor. What good is an alarm system that's not arm able or has bypassed sensors?

They system is less than five weeks old. Not a very happy camper at this point.

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint to protect my dog house.

Anyone that reads this and still is thinking about Vivint has been warned. This is no joke for security for your home " they do not care people" listen to me.

I have had Vivint for 2 years but when something needs repair they are based out of Utah and do not have the resources to maintain their systems. I can tell the difference between them and a larger company at this point of my contract.

I was given a free trial period by a pushy salesman that wouldn't allow me to think about the decision to receive a security system. He said he could install it and I could think about it for 30 days.

I decided to cancel. I contacted customer service who directed me to billing. This person informed me of what I need to do to cancel. I was given the option to fax, email, or mail.

I faxed, and emailed within the given time period. The product was removed promptly.

I was charged $226 at that time. I waited to see if it was an error and would be removed, but instead I was billed $64 a month for a product that is no longer installed.

My contract is up so I will not continue my month to month service with Vivint due to the lack and disrespectful customer service I received when my entire system has been and still is down for over a month now. I have been a loyal customer for years and while I don't mind paying for top service equipment ,I refuse to pay for disrespectful customer service and the fact that I am paying for a security system to protect my home and my family that doesn't even work,and no one at Vivint seemed to care about that but was more concerned about payment of a non working system is beyond me.

I wonder why the Service department and billing department never talk to each other. I think you guys need to fix this very important part of your company, the customer should never have to call so many different numbers and repeat the same information to the different departments. I also feel bad for recommending your company to so many family members and friends in the past I hope their experience is not like mind.

In the future pay attention to your customers and treat them with the respect and understanding you did when you first talked to them about your system and please fix your systems in a timely manner no one should wait months for system repairs ,and remember the reason why your doing business in the first place ,to help people feel safe in their home, and to that point you have Failed.

If you have any question , although I'm not expecting any communication due to the lack of your customer service ,feel free to contact me. I just hope this reaches someone that can make a difference.

We Have had a lot of problems with vivint. It takes two weeks to get anyone to come out.

Alram going off for four days before I unpluged it. Had a appointment to move service to new house for two weeks , We where told to be at the old house from 8am to 11am noone showed I called and was told he went to the new house. Now they are tilling me I have to wait two more weeks . I am tired of paying for something I cannot use.

I will be reporting this to the BBB.

I would not till anyone to use vivint. No custerment service and you cannot get a pone number to anyone in corporate, So now it is back to the waiting game!!!!!!!!!!!!

I had another security system installed in my apartment because my home is having major renovations being done. I explained to the representative that I was keeping my main system. For some reason I can no longer look at my system on line nor can I set my system I have spoken to at least fifteen people no one has a clue as to what to do I am truly frustrated.