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Vivint in Las Vegas, Nevada - Horrible Service Defaulty Products

I have to say the app is not very good I am beyond past the fact they took advantage of me being blind to go from a 2 year contract to locked into a 6 year contract Call waiting is always a very long time and hoping a nice person comes on the phone is like a miracle smoke detectors don’t work so the beeping is non stop every other minute half of the time even the cameras and sensors are offline
1.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1375401
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My thermostat went out, so we called and they had us doing all these different things trying to reset it. Finally it was decided that the thermostat was malfunctioned, and they would send us another one. I was told it would take 3 days to get it, and they would waive...
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1.0
#1374144
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I have vivint , we had nothing but bad service from day one they would send technical people out and they could get to work ,one year of run around,been said we were flooded in Harvey and our house was tour down,they don’t understand the house was destroyed we had to...
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#1363180
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we have the home security system but as of right now cannot use any of the locks on the doors and the door bell camera does not work correctly have called customer service and no resolution has been made they just suggest they would mail us other locks out and we could...
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#1348606
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Our doorbell camera was offline every other week, had technicians come out but they never really fixed the actual problem, just provided "Band-Aid" solutions. When we moved out of our house and my husband and I had to move into new apartments in separate states due to...
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Anonymous
Tina

Same thing 4 my daughter who is in military....{{Redacted}}, they are.... would never recommend....they made her pay off her entire 5 year agreement....please don't use this c...

#1348594
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Stay away from Vivint

Doorbell cam never worked, someone attempted to break into my home, opening the back door. Alarm never sounded. My dogs work better than Vivint. Packages were stolen from my porch. And these people still want me to pay off my contract
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I didn't like
  • Wrongful promises and commitments
  • Long wait times on hold
  • Snooty cs agents
#1343645
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I've been sick here lately and missed a lot of work I fell behind a little on my Vivint account and got hit with emails and phone calls but that I can live with as its there right to collect a debt. but to make my panel start beeping at 8 am is definitely got to be...
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2.8
I liked
  • Customer reps are nice
  • Equipment
  • Equipment works well
I didn't like
  • Contract cant be cancelled for 5 years
  • Extremly unethical practices
  • Software updates that change features
#1343444
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My mother moved to assisted living in December of 2017. We cancelled the home phone and Vivint unit started beeping. My brother called tech support and they stated that needs landline. My brother said "cancel the service". Mom still getting billed at 8 months. Contact...
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Anonymous
Anonymous

Forget all about the BBB ; they can and will do nothing. They have no legal or representative authority and have no impact upon the dishonest. Experience has taught me to canc...

1.3
#1342914
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Vivint - Terrible customer Servive

My home was broken into with the Alarm on These people are clueless. They sent an alarm man to my home and he never called me . I was upstairs and couldn’t hear the door bell. I asked for a new supervisor to come to my home. He never showed up . I called them and they said the appointment was canceled. They have no idea who did this. If your looking for an alarm Company I would look elsewhere. These people have no idea what they are doing.
#1342726
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Trying to cancel service is by far, worst ever. Not only did thy say they would stop all ach pyments . But the continue to take payments out of my account . I made several calls and chats. Each rep always gave a different answer , or forgot to mention something...
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#1332263
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