Vivint Reviews and Complaints
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3
ISSUES RESOLVED
677
TOTAL REVIEWS
$360K
CLAIMED LOSSES
$1.7K
AVG LOSS
180K
PAGE VIEWS
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Cons
- Customer service
- Service
- Cancellation policies
Pros
- Price
- Speed when it worked
- Service
Latest review first
- Latest review first
- Most helpful reviews first
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Vivint does not accommodate hearing impaired
My mom is hearing impaired and cant hear the alarm and they are still trying to make her buy-out of the contract. Its like paying for car insurance and not having a car. Spent a while on the phone with them today on my moms behalf, and the sacond guy, Casey actually called me by my moms name at the end. They dont care to know who theyre even speaking to. They should figure out a way to add flashong lights to their system to help hearing impaired people feel secure too.
Review
Service
Vivint Customer Care
Pros
- Cant even remember
Cons
- Reliability
- Service
- Amount of time to fix problem
Reason of review
My mom is paying for a system that is not helping her. The alarm is set to the highest frequency and she cannot hear it.
Preferred solution
Full refund
Vivint - Very Poor
I was promised a $300.00 discount due to lower finances and medical bills and more surgeries coming and the Salesman--Seth Webster told me Vivint would reach out to me and confirm this--WELL--I had to call them and they said only $150.00 discount but if I'm unhappy I was transferred to the 'Rescind' Department and--of course--I was still responsible for the bill for 5 yrs. etc. On hold forever and no one ever answered! Very unhappy--the 'support person' just did not listen and of course took his salesman side who backed out on what he told me!
Review
Product
Vivint Account
Cons
- Misrepresentation
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
Tags
Vivint in Fort Worth, Texas - No show by Technician
Had an appointment window between 10 and 12. I called Vivint Customer service when Technician didn't appear by 12:20. Representative said technician called me to get into our gated community and left when no answer. Problem is he DID NOT CALL and my iPhone missed call report shows he did not call. Tried to get customer service to tell the technician to turn around and come back, but she refused. Said I would have to reschedule. Tried to reschedule. She said she showed no available appointments in my area and I WOULD HAVE TO CALL BACK next week to try again. They offered a $15 credit for my trouble. Big deal.
Review
Service
Vivint Customer Care
Pros
- Good equipment
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered
I have had Vivint for a while now and about 6 months ago I tested my fire alarms and realized it wasn’t working. I then realized my cameras only worked part of the time. I tried to canctthe service they said a technician would first have to come out. The first...
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Review
Product
Vivint Security System
Reason of review
Bad quality
Vivint in San Diego, California - Lied about the production billing
My bill went from $80 to $170 with vivint. They lied about the collection and use of energy I produce. I’m in San Diego and would like to be involved in a class action suit
Review
Service
Vivint Sales Representative
Cons
- How can i remove the solar panels
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Remove the panels
Tags
We signed up april 2018.they could not provide one of the selling points to us , after the holes in wall and set up was almost done ,then they they told us,and to returned to get it working a couple more times till a service person came back moved the system to center...
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Review
Service
Vivint Technical Support
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Cancel without having to pay my way out
Vivint in Menifee, California - Scram
was told I pay for what I use but pay what I produce, an I still pay edison every month
Review
Vivint in La Vergne, Tennessee - Illegally contacting thru texts messages
From number 615-581-7320 I received a text from someone named Monica from Vivint Smart Home Security stating she was following up on my interest in home security. I have never contacted this company nor showed any interest in their product.
Review
Product
Vivint Security System
Vivint in Texarkana, Arkansas - I AM HAVING PEOPLE CALLING
THE PERSON CALLING FROM THIS NUMBER TELLING THEY WORK FOR VIVINT IS FASLE IN THE AREA AND THE NUMBER CAME FROM 870-455-4499 NEED TO STOP CALLING THANK YOU .
Review
Product
Vivint Security System
Pros
- I like the unti i have
Reason of review
Problems with payment
Loss
$1
Preferred solution
my solution is tell the people stop calling me.
Vivint in Scurry, Texas - Pissed off never been a customer
I somehow got put on my cousins account. I have never used Vivint but somehow they sold my cousins account to another crooked company Perfection Collection and its on my credit. If they had enough info on me they could have let me know before turning it into collection. At least I would not have been broadsided by this crooked mess. Now I may have to get an attorney involved. That’s just what the world needs more of MONEY GRUBBING CROOKS! I would NEVER trust this company with anything! Let alone my house.
Review
Product
Vivint Account
Reason of review
Not my account!
Loss
$740
Preferred solution
Get the negative damage off my credit!
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I'd like to know what happened with vivant in the last year and a half