
Vivint
Reviews and Complaints
One failing wireless sensor
One sensor keeps failing, for what ever reason it sets off the alarm early mornings (1 to 4 am), called Vivint for support. They had me change the batteries, to no avail.
They promised to send out a new sensor. More than a week has gone by and no sensor. Called again (9/5/14), tech promised to send out a sensor, they Vivint has no idea why replacement sensor was not sent to me. Again with a week to ten days wait.
I ask them to send overnight, he said OK. Now waiting for sensor. What good is an alarm system that's not arm able or has bypassed sensors?
They system is less than five weeks old. Not a very happy camper at this point.
Repairs of your system
I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint to protect my dog house.
Anyone that reads this and still is thinking about Vivint has been warned. This is no joke for security for your home " they do not care people" listen to me.
I have had Vivint for 2 years but when something needs repair they are based out of Utah and do not have the resources to maintain their systems. I can tell the difference between them and a larger company at this point of my contract.
Vivint has charged me money after cancelling a "free trial period"
I was given a free trial period by a pushy salesman that wouldn't allow me to think about the decision to receive a security system. He said he could install it and I could think about it for 30 days.
I decided to cancel. I contacted customer service who directed me to billing. This person informed me of what I need to do to cancel. I was given the option to fax, email, or mail.
I faxed, and emailed within the given time period. The product was removed promptly.
I was charged $226 at that time. I waited to see if it was an error and would be removed, but instead I was billed $64 a month for a product that is no longer installed.
Full refund
Disrespectful and lack of customer service
My contract is up so I will not continue my month to month service with Vivint due to the lack and disrespectful customer service I received when my entire system has been and still is down for over a month now. I have been a loyal customer for years and while I don't mind paying for top service equipment ,I refuse to pay for disrespectful customer service and the fact that I am paying for a security system to protect my home and my family that doesn't even work,and no one at Vivint seemed to care about that but was more concerned about payment of a non working system is beyond me.
I wonder why the Service department and billing department never talk to each other. I think you guys need to fix this very important part of your company, the customer should never have to call so many different numbers and repeat the same information to the different departments. I also feel bad for recommending your company to so many family members and friends in the past I hope their experience is not like mind.
In the future pay attention to your customers and treat them with the respect and understanding you did when you first talked to them about your system and please fix your systems in a timely manner no one should wait months for system repairs ,and remember the reason why your doing business in the first place ,to help people feel safe in their home, and to that point you have Failed.
If you have any question , although I'm not expecting any communication due to the lack of your customer service ,feel free to contact me. I just hope this reaches someone that can make a difference.
Sorry service and lies
We Have had a lot of problems with vivint. It takes two weeks to get anyone to come out.
Alram going off for four days before I unpluged it. Had a appointment to move service to new house for two weeks , We where told to be at the old house from 8am to 11am noone showed I called and was told he went to the new house. Now they are tilling me I have to wait two more weeks . I am tired of paying for something I cannot use.
I will be reporting this to the BBB.
I would not till anyone to use vivint. No custerment service and you cannot get a pone number to anyone in corporate, So now it is back to the waiting game!!!!!!!!!!!!
Vivint - Security System Review from Birmingham, Alabama
I had another security system installed in my apartment because my home is having major renovations being done. I explained to the representative that I was keeping my main system. For some reason I can no longer look at my system on line nor can I set my system I have spoken to at least fifteen people no one has a clue as to what to do I am truly frustrated.
Review from Rocky Mountain House, Alberta
Had to move my services to my new home and it took a week to uninstall and it's about to take two weeks and a half to install in to my new home and they blame me due to me supposly calling in and have to move it to another date which I never did , I need this system as soon as possible and it's just not happening , now I have to wait another 72 hours to get another date . Why the *** should I have to pay a full month of this if I can't even use it .
It's almost as if now that I'm locked in they don't care about you anymore . Wish I could get out of this contract but if course stuck in this bad service program
I want 160**** canceled
I want this canceled please,i can not find any support@***.com on my computer. the name is Thomas clark & Deborah clark our password is yardsale.i've had this almost 5yrs please cancel..502-350-**** is our home #.
thank you much..Thomas s. clark. I have had doors changed and don't want the system anymore.it has not done us any good at all because of our doors not having sensors in them not you all's fault. just want it canceled please.again thank you very much, have a great day!
sincerely, Thomas s clark 189 barberry ln. bardstown ky 40004
Faulty equipment and no show techs
We have had Vivint for approximately 2 months. After 2 weeks, my husband opens our basement door and the sensor popped out.
He just put it back in place. The next day the motion sensor was not communicating. This was totally unrelated according to the phone tech. I called to schedule a person to come out and rearranged my work schedule to work from home.
The tech never showed. When I called they sent him the next day. Both the motion detector and door sensor had to be replaced. Now the door sensor has been continuously beeping for almost a month.
I have called numerous times.
The tech was a no show AGAIN. It is unacceptable business.
They lied to me.
We were sold a Vivint System, which we did not like. I called Vivint a week later and spoke to a gentleman that told me it would be to his advantage to let us cancel our account, than try to keep someone who was unhappy with it.
A week later I called back to get a confirmation, since I had the equipment removed. They then told me I was going to be paying them for five years even though I am not using their equipment or service. I was lied to by a Vivint Representative.
They insist I owe them the full term of the contract.
Vivint - Service Cancellation Review
While my husband was still in listed in the army a vivint sale person show up and offer us a system that sound good so we ask him if we move can we cancel he said sure no problem because my husband was getting ready to retire and was moving back to Georgia but we was going to stay with his mother for a while well the day came and they said no but we will suspend your service until you want it then he get a bill saying the suspension off now you owe but they never pick up the equipment from the house we rented in Oklahoma and they want give us amount to close out the offer
Vivint didn't keep the sales person's promise
Long and short of it. I had an aggressive Vivint salesman show up at my door in May 2013, and he offered me a contract of 60 months for security alarm services. He said Vivint was interested in my property, since I owned a corner lot, and Vivint wanted to gain a presence in the area. I talked to the salesman and he drew up a contract. I saw in the contract in small print that you cannot cancel the contract, and would be liable for the entire cost of the contract, and thought this was fishy. So I proceeded to rip the contract into four pieces in front of the salesman, and told him no deal.
The salesman spoke up and stated, oh wait a minute ma'am, we're running a special for people in the Spearman, TX area, and as a result we would give you a $375 termination fee if you needed to cancel. He had me call and talk to a customer care rep next, and the rep sounded like she didn't know about this $375 termination fee, but then quickly agreed, yeah whatever the salesman told you, we will honor. So like a fool, I agreed and signed the contract. I guess Vivint doesn't mind employing dishonorable people, as long as they make their cold hard cash and take it away from people like myself, who is a single mom trying to make it.
I had to sell the house as I could no longer afford it, and no I cannot find someone else who is creditworthy to assume the contract. Vivint won't let me pay the termination fee as initially agreed upon by their lie-thru-the-teeth salesman. I have had many many conversations with their customer care people, and it gets you nowhere, since they can't do anything to help, except to collect on my bill. This company has a bad reputation for bait and switch sales tactics, and the only recourse I am left with now is to hire an attorney to take up this cause. Buyers beware!!! These guys will do anything to lie, cheat and trick you into a contract and then throw you to the wolves once they have you.
The best part of it all, they hired a collection agency who is charging me DOUBLE the price of the contract. Yeah these guys really put the CARE in customer care, huh?
Vivint - Poor quality and do not sell your house before your contract is up.
Same story as most. Door to door sales person. Good pitch, but the equipment never worked properly. The alarm works but the remote doors and thermostat never worked correctly.
Got signed up with service for 5 years and paid my $75 a month bill on time for 3.5 years then sold my house. Called to tell them I needed to terminate service and contract because I sold my house. They said I could either pay the 18 months remaining or I could try and convince the new home owners to assume the balance of my contract.
No way I could recommend Vivint service to anyone if they could not get out of their contract if they sold their house, much less talk someone else into assuming my contract with them. The sales rep on the phone acted as if I was lying about selling my home. I offered to send him the HUD statement to prove I sold it and was moving. He said it did not matter.
So now I guess I will contact the Texas Attorney Generals Office like some have. It probably will not do much good for me, but maybe they will open a case file on them.
I will contact the KHOU Investigative Reporter who is a neighbor of mine. I may have to pay vivint $1350 to finish out the contract while I do not live here, but I will get air time in Houston so no one else buys their service without looking at other companies and options.
Vivint - Salesman lied to me!
When I was approached by a Vivint salesman about getting the system installed in my house. I was worried about being locked into a contract, or what if I didn't like the system, what if I couldn't afford the system anymore?
He reassured me and said that I could cancel at anytime. I asked him about the 42 month requirement on the contract and he told me that if he didn't put an end date and crossed off the 42 months that it would be fine. They will just need picture proof of what my contract looked like. So I willingly signed.
He didn't seem shady or anything. Very helpful. Later on I texted him to make sure that I really could cancel. He said yes and that there would be no problem.
So when I went to cancel they wouldn't let me. They called me a liar and weren't willing to do what their salesman had said they would. I have tried to get out of this contract on multiple occasions with no success. This last time I called and explained my husband just had cancer surgery and we couldn't afford the system.
They told me I couldn't cancel. They are liars and no one should purchase from them.
Vivint - Security Service Cancellation Review
I theodore davis jr canceled this service back in November 7 2013 and I spoke to your boss nate and he told me to right this letter this is the 3 time iam righting this to you guys and you still are sending letter to my brother Shannon kitch house now this is getting out of hand your boss nate told me this would be resolved and that yous owed me for the months that you were still taking money out of my account it added up to $269.94 now I print all my papers a bd keep them on file please contact me at 717575**** thank u
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