Vivint Reviews and Complaints
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3
ISSUES RESOLVED
653
TOTAL REVIEWS
$340K
CLAIMED LOSSES
$1.7K
AVG LOSS
170K
PAGE VIEWS
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Cons
- Customer service
- Cancellation policies
- Service
Pros
- Price
- Speed when it worked
- Service
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- Latest review first
- Most helpful reviews first
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0 comments
Vivint in Bronx, New York - Vivient Alarm Company is watched by FBI ,
may 2018. I know From my credit Report.
Author
UntrueDuskyDolphin
Location
Bronx, New York
Reason of review
Stole my Information & make loan in My name.
Loss
$2600
Preferred solution
Sue against Them.
2 comments
I just found out that my credit report is showing a bad account from Perfection Collection Aka: VIVINT. The amount is $1327 owed which is a crock of $&@! This f’d up company was supposed to fix all this nonsense years ago. The idiots were charging for money stating...
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Author
HeartfeltSiberianHusky
Service
Reason of review
Problems with payment
1 comment
Vivint is claiming that I owe $979 for a closed account. I have not had service with Vivint since 2015-16. Vivint failed to install their equipment when I moved to a different home. I could never get in touch with them and when I did, I got excuses for not showing up....
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I feel your pain. Mine is from 2012 and they are claiming it was opened in 2016. They continue to report it as a closed account. This company is by far the biggest scam in the...
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Author
SmilingXRayTetra157
Location
Whitehorse, Yukon
0 comments
I normally would not file a complaint on line and would try and work it out it out with the company. This company is by far the worst ever. It’s started at day one, their tech set my cameras up based on what was easiest for him, so they don’t cover the areas that could...
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Author
BizarreGoldenLionTamarin118
Location
Provo-Orem, Utah
Cons
- Camera never stay online
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
0 comments
A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG....
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Author
WideHawk731
Service
Pros
- Equipment
Cons
- Cost
- Honesty
Reason of review
Pricing issue
0 comments
On April 15,2019, I stayed on the phone with David Kennedy for almost two hours going back and forth about an increase in my bill. I sent Mr. Kennedy a total of eight pictures of my contract that stated that my bill should be 39.99 a month. Each time I sent a picture...
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Author
ResponsiveInsect
Service
Cons
- I needed to look back at some clips
Reason of review
Pricing issue
Preferred solution
Price reduction
0 comments
Vivint - I refuse to pay to cancel service.
Payi g every month when your service camera has not worked for months. I refuse ti pay to cancel service.
Author
HumdrumDragonfly428
Product
0 comments
Absolutely horrible service provided. The company made me do rewiring on my devices instead of sending someone out to fix the problem. The wait on the telephone waits are ridiculously horrible. This system, the cost, service, horrible customer representatives. This is...
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Author
NextGreyhound606
Product
Pros
- Cant even remember
Cons
- Wrongful promises and commitments
- Would not send technicians to make repairs
- Told to repair wiring on equipment
Reason of review
Not as described/ advertised
Loss
$3600
Preferred solution
cancel policy with no cancellation fee.
Tags
0 comments
Vivint.Smart Home(Todd\Andie-wife Pederson and Keith Nellson founders) located at 4931 North 300 West Provo, UT 84604 801-377-9111 is a shi**y company. Formerly APX Alarm Security Solutions(The Blackstone Group is part of them too) and one wonders why they had to...
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Author
IrritablePlatypus
Product
Cons
- Extremly unethical practices
- Snooty cs agents
- Being deceived about their product
Reason of review
Not as described/ advertised
Preferred solution
Remove from my credit reports
Tags
0 comments
Vivint - Camera issues
We have had issues with this system since it was installed. Have had to spend hours rebooting and resetting on our own. Called last week with issues again and was told Vivint was having issues and they would get back with me. After another week and no reply I called again and he said they are still having issues. I asked if I could cancel out of this contract since the system did not work and he said only if I paid the 5 year contract off. Is this fair to do to senior citizens. Sounds like they are taking advantage of elderly. Why should we have to pay for something that doesn’t work. This over priced system is definitely not worth anyone’s time or money in my opinion.
Author
PerfumedStaffordshireBullTerrier570
Cons
- Money grabbers
- Sad
Reason of review
Bad quality
Preferred solution
Out of this contract
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There is a class action lawsuit filed against Vivint for doing this a bunch of times. Do a search for Vivint Security Lawsuit and you'll find more information