Vivint Reviews and Complaints
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Customers don't like
- Customer service
- Service
- Cancellation policies
Customers like
- Price
- Speed when it worked
- Service
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I'm curious as to how Vivint won the JD Power Award for “Highest in Customer Satisfaction with Home Security Systems.” Their salesman worried me to death about buying the system. Then once I buy it, it's like an Act of Congress to get them to come out and replace a...
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I liked
- Features
I didn't like
- Lack of customer service and professionalism
I signed up with Vivint because i have friends and relatives that swear be it. On my initial call i said I had 3 doors and 9 windows. Well skip to today. I have a door that the sensor isnt working as well as windows, and it stopped on Thursday. They say there was...
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I am frustrated over this company that continue to use information illegally and think it is okay. I have not ever owned or signed for a Vivint account or system at anytime, but somehow my information keep coming up in their system. This is the second time. Now it is...
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I didn't like
- Never owned or signed for an account
Where to start? First we were led to believe that we were signing up for a year, then after all the papers, which yes we should have read, but believed the sales guy, fund we had actually signed on for 3 years. If only that was it and the service had been good, we...
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Customer support is very inexperienced and lacks the knowledge to resolve any problems presented...Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent...
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I didn't like
- Reliability
- I did not like and would nor recommend to anyone
Vivint - Doorbell camera doesn't work
Doorbell camera doesn't work. 2 packages on my door 2 different company. Camera does not record unless you have been standing in front of it for 20 seconds. Bought and installed 24 hours ago.
Product
Vivint - Trying to cancel service
We received letters saying that our home was not covered anymore,and we needed to have an upgrade.So my husband decided to go with another provider. Now we are trying to cancel the services
Product
cameras continue to say offline, none work, garage door will say it is open when it is closed, can't open garage using app., front door bell camera doesn't work, says front door open. Have called customer services numerous times even spoke to a manger whom was suppose...
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A salesman pushed his way past my wife and when i came up and showed him the no soliciting sign on my door, he still wouldnt leave. After many many different reasons why i was not changing my current system and that what components i had were none of his business. I...
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Mitchell
I had the same issue with a salesmam
This company and equipment is crap! the doorbell camera is always offline and instead of automatically connecting- I have to always call to trouble shoot it- what is the point! they claim that the internet connection however this is the only camera that has issue, the...
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I have same issues. I get no answers from Customer Service. Currently my system is off. I bought it in December. It has not worked more then it worked. I want my money back.
I am having the same issues as you. I purchased my system in December, it is now July. My system has not worked correctly since then. My doorbell is offline for 2 months now. ...