Vivint Reviews and Complaints
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3
ISSUES RESOLVED
680
TOTAL REVIEWS
$370K
CLAIMED LOSSES
$1.7K
AVG LOSS
180K
PAGE VIEWS
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Cons
- Customer service
- Service
- Cancellation policies
Pros
- Price
- Speed when it worked
- Service
Security system plan | Vivint review
This company does not believe in cancellation. I had a contract with Vivint for a few years. When my contract was up I went on a month to month while researching when it came time to cancel I called I even faxed letters and sent the appropriate letter to the company to make sure it was cancelled even though I was told on a month to month all I had to do was call them of course they told me different. From a $50 pass bill and constantly sending my name to different Collection companies the amount they say I owe is a out $700 now. This company is a scam. Do not get involved with this company this has been going on for years all they care about is getting your money.
Review
Service
Vivint Security System Plan
Cons
- Company was not up front with there cancellation policy
- Monthly theft of money
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5000
Preferred solution
Stop credit companies damaging my name
Tags
Update by user Sep 17, 2019
My loss is far greater than $30..... would not allow me to adjust the amount.
Original review posted by user Sep 17, 2019
I've had fighting for over a year now. I am still in a contract. I have a doorbell camera, front door lock, backyard camera, garage opener, three Nest thermostats, fire alarm and glass...Review
Product
Vivint Security System
Cons
- Technical support
- Lack of resoution
- Lack of updated equipment installed andmonthly rate
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
Pissed | Vivint review
the vent sucks they don't know how to run a company. :they lie not responsible i have had it for over a year maybe 2 months no problem have 2 call every month and me pay for them 2 fix their equipment they say one thing and do another im cancelling my credit card and they say youcant cancell without paying off your equipment which is wrong
Review
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Full refund
Vivint sucks
No customer service. They want you to do everything! They initially told us that the system in electronically activate but it works of of batteries the will bleed you dry! Biggest mistake ever made! STAY AWAY FROM VIVINT!!!
Review
Product
Vivint Security System
Reason of review
Bad quality
Awful | Vivint review
Don't use this company. The equipment is not any good and they can't keep it working. They threaten to sue you for wanting the system to work and when you don,t want to wait for a week or two to get service. This is a terrible company and they will hang up on you after putting you on hold thirty minuets plus. DON'T USE THIS COMPANY, THEY WILL LIE AND CHEAT YOU AND LAUGH IN YOUR FACE WHEN THEY'RE DOING IT. BUYER BEWARE!!! BUYER BEWARE!! BUYER BEWARE!!!!
Review
Reason of review
Poor customer service
Preferred solution
Let me out of the contract.
I just signed up for an install yesterday and was told that I could easily cancel (even by text) if I changed my mind before the install. I've called at least 10 times today and have yet to talk to a customer service rep. I've waited on hold several times for 6 minutes...
View full review
Review
Service
Vivint Customer Care
Vivint misleading sales rep
I signed up for Vivint Solar panels and was mislead by the sales rep who said I would only get billed for taxes on my electric bill from NV Energy however when the electric company came out to switch me over to Vivint solar she told me that was not true. She said that infact I would be getting a bill from both NV Energy and Vivint. When I tried contacting Vivint regarding this I did not get a call or email back. I am now receiving letters from them saying I am in default. I don't know how to resolve this.
Review
Update by user Aug 31, 2019
NOTHING
Original review posted by user Aug 29, 2019
in 2018 I bought and installed a Vivint Home Security system from my local BestBuy store in Portland. There were problems and disappointments from the very beginning. They could not install the programmable door locks they told me about and said they expected...Review
Product
Vivint Security System
Cons
- I did not like and would nor recommend to anyone
- Shady
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2584
Preferred solution
Let the company propose a solution
Tags
Vivint came to my home around summer 2016 to sell me a home security system and take over my ADP contract. I was told by the sales person that they would handle buying out the remainder of my ADP account and told me my Vivint account would be for the remainder of the...
View full review
Review
Cons
- Being lied totold i cannot cancel
- Not caring about your system problems
- System does not
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
NEVER EVER | Vivint review from Houston, Texas
I have had awful service from these people. My contract finally expired and now I have to jump through hoops to cancel it and it can take up to a month. Do NOT fall for there sales pitch
Review
Reason of review
all of the above
Preferred solution
cancel account
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