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2.6
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Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are...
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Location
Gillette, Wyoming
Review #601414 is a subjective opinion of poster.
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4.3
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Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are...
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Location
New London, Missouri
Review #600283 is a subjective opinion of poster.
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1.0
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Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are...
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Location
El Paso, Texas
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Review #598989 is a subjective opinion of poster.
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Vivint in San Jose, California - Avoid at all cost!

Made the biggest mistake by choosing Vivint and now I'm regretting every minute of it!!! They have horrible customer service. Got lured in by their door-to-door salesman. It was a complete scam. I should have been smarter about it and not fallen for the trap. I'm so glad my contract with them is almost over. DIY kits seem to be the way to go. I did some digging up on good DIY systems and came across Armorax. They're fairly new but have really good reviews. Might give them a try. Avoid Vivint at all cost! It is not worth the hassle.
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Location
San Jose, California
Review #598445 is a subjective opinion of poster.
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1.3
Details
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system. In regards to the problems the...
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Location
Pensacola, Florida
Review #597774 is a subjective opinion of poster.
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Vivint - Security System Review from New Braunfels, Texas

1.2
Details
I had an alarm put in my business with the door lock key panel back in August of 2013. The salesman basically said they did not have a business license in Texas at that time so they where setting it up as a residential. I explained to him that our lease was up and we were moving our business at some point. Well the install went wrong the install guy fell through the ceiling and damaged out only bathroom for our customers and employees. It took a few weeks before the repairs were actually approved. They offered me a completely free service call service and a free move without a contract renewal. Fast forward I contact Vivint and explain the free move I was promised without renewal and the try to convince me to extend and offered me another key pad dead bolt and an additional camera. Well first off I gave them 3 weeks notice of the move and they could not get a tech out until a week after we move our business. A week worth of no security and it's my business!!!! Next the icing of the cake. Tech comes out and now they are saying they can't install a deadbolt keypad because we are a business. The only reason I signed up for this company was because that feature was being used to allow tow truck drivers and customers in my building to drop off keys. Now even though my service has been downgraded I'm still paying double than what I was paying for my old alarm system. I talked to their retention department that didn't want to talk to me until I sent in a formal cancellation letter. They couldn't tell me whether are not I was going to have to pay for the entire remainder of the contract even though they can't provide the services I originally agreed to. This company only cares about the money. Needless to say I would not go through with canceling because I knew they charge my bank account for 18 months of downgraded service. I will be leaving when my contract is over and I will make sure New Braunfels businesses will be fully aware of the company.
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Location
New Braunfels, Texas
Review #592341 is a subjective opinion of poster.
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Vivint - Security System Review from Trail, British Columbia

3.4
Details
As first time home owners of babies, I feel as if I got scammed.They said it was a free system, suuure, at first it was. Monthly payments are ridiculous, and all over the place, their not just one set payment. Also, to cancle (even after being a loyal custome for 2 years, not missing a single payment, they want almost a grand. Vivint has made us feel stuck with no options because now we cant even afford to get rid of it. Its just wrong.
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Location
Trail, British Columbia
Review #591556 is a subjective opinion of poster.
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Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system. After further review it looks...
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Location
Salinas, California
Review #589201 is a subjective opinion of poster.
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1.0
Details
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. After further review of this customers account we are showing that a field service professional has visited the customers home and replaced the panel. They...
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Author
Location
Scott, Louisiana
Review #583765 is a subjective opinion of poster.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

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2.0
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Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. After further review of this customers account the customers issues have been addressed and we are sending one of our field service professionals out to the...
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Location
Gilbert, Arizona
Review #575587 is a subjective opinion of poster.