service system contract customer customer service home security house phone door
Vivint is the worst. My home security system has NOT been working properly for the past 5 months. I've called numerous times trying to get it fixed. They promised to send me parts but never did. They then promised they would send out a Tech. I stayed home the entire...
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1 comment
Anonymous
#1165225

I too am having same issue!!

This company is the worst! I'm contacting my lawyer they can take their contract and shove it!!!!

Resolved
Review
#847695 Review #847695 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
1.3
Details

Update by user Feb 11, 2016

Well after filing a complaint with the BBB I got a phone call from one of Vivint's attorneys. She told me they were willing to for go the cancelation fees since I have been a customer since 2010. (I did not realized it had been that long...but Whoo Hoo) Also, Vivint...

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1 comment
Anonymous
#1110167

Well after filing a complaint with the BBB I got a phone call from one of Vivint's attorneys. She told me they were willing to for go the cancelation fees since I have been a customer since 2010.

(I did not realized it had been that long...but Whoo Hoo) Also, Vivint does not want any of their customers to feel unsafe. She canceled my contract...waived all the fees...then I asked her to send an email confirming all fees have been waived. All in all...it was a win for me. Don't get me wrong I did a lot of work to make this happen...I filed a complaint with the BBB of Utah, posted on this site, posted to Facebook, and a few other sites.

I am glad we were able to resolve this fairly quickly (2 months).

I do not have anything bad to say about Vivint. I am glad they care about their customers safety.

Resolved
Review
#769119 Review #769119 is a subjective opinion of poster.
Cons
  • Breach of contract
Reason of review
Bad quality
Loss
$1516

Update by user Jul 28, 2015

I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...

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50 comments
Anonymous
#1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.

I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.

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Review
#521011 Review #521011 is a subjective opinion of poster.

Contact Vivint Customer Service

Website:
Mailing Address:
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

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