filters
State:
Show
City:
Show
Product:
Show
Resolved
I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get...
Read more
Anonymous
Lola

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet. I switched to spectrum an...

Anonymous
Robert Black

This Vivint company sucks.. We have asked for help by phoning them.. why this company in Utah of Vivint not helping Canadian people in Regina, Saskatchewan at all.. all we se...

#521011
Reply to reviews
Vivint thanks this customer for sharing their experience. We require written notice of cancellation to discontinue monitoring service. This requirement is outlined on the face of the agreement and is reinforced during a required pre-installation survey. We encourage...
Read more
Anonymous
brian thompson

Vivint is horrible, my house burned down in October. probably a year after I installed my system. They have been a total nightmare to work with!!!! Beware of this company!!!

Anonymous
Anonymous

This is the worst comany ever to scam people. This camany is going to *** how do the employs sleep at night knowing that they lied to there customers. And it is Vivint that gi...

#341619
Reply to reviews
Buyer Beware ! If you ever break your contract with Vivint, and then refuse to pay them for their poor services, they will sell your debt to very shady collection agencies. I broke my contract over 5 years ago, and refused to pay the balance because they did not...
Read more
Anonymous
Poke

Same happening here. They are calling from all types of numbers and can’t provide any information worth two cents! I told why I cancelled my service and that I would hire an a...

Anonymous
Lester Dixon

It happen to me also !!

#1125936
Reply to reviews
Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
Read more
1.8
I didn't like
  • Cancellation policies
  • No integrity
  • Products
#1439638
Reply to reviews
Vivint - Bad Customer Service and Installers
Vivint - Bad Customer Service and Installers
My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was there so I...
Read more
2.1
#1439633
Reply to reviews
I am fortunate to be employed in the electronic security industry and have been exposed to numerous intrusion and video systems and monitoring companies. Vivint is absolutely one of the worst companies I have ever been associated with. The system has completely fallen...
Read more
2.1
I liked
  • System was great in the beginning
I didn't like
  • Reliability of system
#1451399
Reply to reviews
Well, I must say I am not a big fan of the way Vivint does it troubleshooting. I have been on the phone with Vivint many times reference Cameras going offline time after time. I have called them and have spent HOURS on the phone with one person then another. They would...
Read more
Anonymous
frank

Vivint is absolutely the worst!

Anonymous
Kevin S Sonnier

Do you change the channel on the D-Link repeater they use are the channel on your regular WiFi internet box ?

I liked
  • Equiptment at first
  • Price
I didn't like
  • Service
  • Customer service
#1169546
Reply to reviews
Vivint is the worst company I've ever been trapped into staying with. The salesperson lied about my pricing, then when I called their customer service about it for 3 months straight, they told me that the price I said was not documented. So in other words, it's my word...
Read more
Anonymous
Jason

I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything ...

1.0
Virginia, Minnesota
I didn't like
  • How often internet goes down
  • Not caring about your system problems
  • Technical support
#1378309
Reply to reviews
Our doorbell camera was offline every other week, had technicians come out but they never really fixed the actual problem, just provided "Band-Aid" solutions. When we moved out of our house and my husband and I had to move into new apartments in separate states due to...
Read more
Anonymous
Tina

Same thing 4 my daughter who is in military....{{Redacted}}, they are.... would never recommend....they made her pay off her entire 5 year agreement....please don't use this c...

#1348594
Reply to reviews
we have the home security system but as of right now cannot use any of the locks on the doors and the door bell camera does not work correctly have called customer service and no resolution has been made they just suggest they would mail us other locks out and we could...
Read more
#1348606
Reply to reviews