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50 comments
I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get...
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Anonymous
#1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet. I switched to spectrum an...

Author
Review #521011 is a subjective opinion of poster.
30 comments
Vivint thanks this customer for sharing their experience. We require written notice of cancellation to discontinue monitoring service. This requirement is outlined on the face of the agreement and is reinforced during a required pre-installation survey. We encourage...
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Anonymous
#1280784

Vivint is horrible, my house burned down in October. probably a year after I installed my system. They have been a total nightmare to work with!!!! Beware of this company!!!

Author
Location
Philadelphia, Pennsylvania
Review #341619 is a subjective opinion of poster.
12 comments
Buyer Beware ! If you ever break your contract with Vivint, and then refuse to pay them for their poor services, they will sell your debt to very shady collection agencies. I broke my contract over 5 years ago, and refused to pay the balance because they did not...
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Anonymous
#1715948

Thank u, It is Friday nite 630pm an I was threatened by vivint recovery they are on way to my home expect my identification and are attaching wages and leins last month offere...

Author
Review #1125936 is a subjective opinion of poster.
0 comments
1.8
Details
Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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Author
Location
Provo, Utah
Cons
  • Cancellation policies
  • No integrity
  • Products
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Review #1439638 is a subjective opinion of poster.
0 comments
1.3
Details
A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG....
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Author
Pros
  • Equipment
Cons
  • Cost
  • Honesty
Reason of review
Pricing issue
Review #1515435 is a subjective opinion of poster.
2 comments
1.0
Details
I just found out that my credit report is showing a bad account from Perfection Collection Aka: VIVINT. The amount is $1327 owed which is a crock of $&@! This f’d up company was supposed to fix all this nonsense years ago. The idiots were charging for money stating...
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Anonymous
#1708130

There is a class action lawsuit filed against Vivint for doing this a bunch of times. Do a search for Vivint Security Lawsuit and you'll find more information

Author
Reason of review
Problems with payment
Review #1518190 is a subjective opinion of poster.
0 comments

Vivint in San Diego, California - Lied about the production billing

1.0
Details
My bill went from $80 to $170 with vivint. They lied about the collection and use of energy I produce. I’m in San Diego and would like to be involved in a class action suit
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Author
Location
San Diego, California
Cons
  • How can i remove the solar panels
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Remove the panels
Tags
Review #1584871 is a subjective opinion of poster.
0 comments

Vivint - Pissed off never been a customer

1.0
Details
I somehow got put on my cousins account. I have never used Vivint but somehow they sold my cousins account to another crooked company Perfection Collection and its on my credit. If they had enough info on me they could have let me know before turning it into collection. At least I would not have been broadsided by this crooked mess. Now I may have to get an attorney involved. That’s just what the world needs more of MONEY GRUBBING CROOKS! I would NEVER trust this company with anything! Let alone my house.
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Author
Reason of review
Not my account!
Loss
$740
Preferred solution
Get the negative damage off my credit!
Review #1573829 is a subjective opinion of poster.
0 comments

Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.

1.1
Details
Off and on problems. Last called on 28 June, was sent someone out to fix the problem. Was told the screen was to far from the bell. So not the bell works worst than before he came. So now I have *** in one of my walls and another hole where he moved it. He told me it was a software problem and to wait for one month and see what happens. If the software problem is solved by then, if it is not solved it will cost me another $200. for a hard drive.
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Author
Location
San Antonio Northwest, Texas
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1572706 is a subjective opinion of poster.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

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0 comments

Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.

1.0
Details
Told that moving the panel would solve all my problems with the door bell. Now the doorbell still doesn't work properly. Now hole in wall where the panel was and a new hole in another wall where reinstalled.
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Author
Location
San Antonio Northwest, Texas
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Review #1572710 is a subjective opinion of poster.