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Update by user Jul 28, 2015

I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...

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50 comments
Anonymous
#1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.

I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.

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Resolved
Review
#521011 Review #521011 is a subjective opinion of poster.
Vivint thanks this customer for sharing their experience. We require written notice of cancellation to discontinue monitoring service. This requirement is outlined on the face of the agreement and is reinforced during a required pre-installation survey. We encourage...
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30 comments
Anonymous
#1280784

Vivint is horrible, my house burned down in October. probably a year after I installed my system.

They have been a total nightmare to work with!!!! Beware of this company!!!

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Review
#341619 Review #341619 is a subjective opinion of poster.
Product
Vivint Security System
Buyer Beware ! If you ever break your contract with Vivint, and then refuse to pay them for their poor services, they will sell your debt to very shady collection agencies. I broke my contract over 5 years ago, and refused to pay the balance because they did not...
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13 comments
Anonymous
#1759213

Ok so I honestly don't know what to do. Her is colleen and ahe says rhe same thing so my dumb *** get scared and actually make a payment.

But im not doing it anymore. The number she called from was a 855200....num

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Review
#1125936 Review #1125936 is a subjective opinion of poster.
1.8
Details
Vivint - More than two years of cameras going in and out.
Vivint - More than two years of cameras going in and out.
I have tried to give the benefit of the doubt to Vivint. I have reset my alarm system so many times that I’ve actually gotten really good at it. I have had technicians out here at least a dozen times or more in the last two years. Every time they come out it is a new...
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Review
#1663334 Review #1663334 is a subjective opinion of poster.
Cons
  • Equipment is very poor quality
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
1.8
Details
STAY AWAY FROM THIS COMPANY. I have only written one negative review in my life. This one is worse. Read along with me. I went with Vivint for our home security for the smart home integration and the fact that they would do all the installation for us. Reviews were...
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Review
#1676663 Review #1676663 is a subjective opinion of poster.
Service
Vivint Security System Installation
Pros
  • System
Cons
  • Uneducated installation
  • Customer support
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Tags
  • Vivint Poor Service
1.0
Details
Worst experience by the door to door sales guy. Invites himself in for a drink of water. Once in my house he said he needed to make a quick call to see what speeds I could get at my location. He then puts me on the phone with a guy who asked for some basic info such as...
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1 comment
ExcellentTibetan Mastiff431
#1767269

Same tactic used on me. They installed before I could say what the *** While I'm discussing with the guy who knocked on the door, he signaled a crew of 5-7 men to install before I could look at the contract.

Additionally, I was a renter. Installs were only for homeowners.

Then I could not get it cancelled. Then they trashed my credit.

Review
#1688610 Review #1688610 is a subjective opinion of poster.
Cons
  • Being lied totold i cannot cancel
  • Unprofessional conduct
Reason of review
Poor customer service
Preferred solution
Stop allowing sales people to be deceptive

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
I have had Vivint security home systems. And upon termination, they charge large fees to terminate the contract. I paid for it, but interestingly enough, they demanded I pay for the lease of the equipment. In simple terms, I purchased the equipment with a month to...
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Review
#1708187 Review #1708187 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Leave us alone.
1.2
Details
We got the Vivant security system last summer. We have had nothing but problems with the cameras. I don’t check them daily, but when I do need to check them from the app, my videos won’t download or I find that the cameras haven’t been recording at all for several...
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Review
#1687157 Review #1687157 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Friendliness of customer support
Cons
  • Not caring about your system problems
Reason of review
Bad quality
Loss
$500
Preferred solution
Stop charging me and take equipment back

Vivint in Las Vegas, Nevada - Horrible

1.0
Details
Don't do it. They over charge and don't even tell you. I am being over charges by $40.00 without consent. I don't know how this company is getting away with it. I have filed a complaint with every government agency I can to have these people cancel this contract. Oh, not to mention they feel that it's okay for me to rent faulty equipment that puts my minor children in danger.
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Review
#1668326 Review #1668326 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Being deceived about their product
  • Scam
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.8
Details
Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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Review
#1439638 Review #1439638 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • No integrity
  • Products
  • Cancellation policies
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution