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I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get...
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Anonymous
Lola

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet. I switched to spectrum an...

Anonymous
Robert Black

This Vivint company sucks.. We have asked for help by phoning them.. why this company in Utah of Vivint not helping Canadian people in Regina, Saskatchewan at all.. all we se...

#521011
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Vivint thanks this customer for sharing their experience. We require written notice of cancellation to discontinue monitoring service. This requirement is outlined on the face of the agreement and is reinforced during a required pre-installation survey. We encourage...
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Anonymous
brian thompson

Vivint is horrible, my house burned down in October. probably a year after I installed my system. They have been a total nightmare to work with!!!! Beware of this company!!!

Anonymous
Anonymous

This is the worst comany ever to scam people. This camany is going to *** how do the employs sleep at night knowing that they lied to there customers. And it is Vivint that gi...

#341619
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Buyer Beware ! If you ever break your contract with Vivint, and then refuse to pay them for their poor services, they will sell your debt to very shady collection agencies. I broke my contract over 5 years ago, and refused to pay the balance because they did not...
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Anonymous
Lester Dixon

It happen to me also !!

Anonymous
Kristie

Same thing JUST happened to me, your story is very helpful. I pretty much know my rights and that they were really not going to sue me but I turned to this website to confirm ...

#1125936
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-I original signed up with Vivint at Best Buy in Nov.2017 I got a full package deal doorbell and 2 outdoor cameras and one inside cameras they charged me $2200 for everything. I asked several different questions about the service the company ect and made sure they was...
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Anonymous
Annonymoustoo

Yes , it's time to sue Vivint; I spent 1356.00 at Best Buy for their "Smart Home System".. I had to leave town (which was the primary reason for getting the system installed)....

#1231661
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Well, I must say I am not a big fan of the way Vivint does it troubleshooting. I have been on the phone with Vivint many times reference Cameras going offline time after time. I have called them and have spent HOURS on the phone with one person then another. They would...
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Anonymous
Kevin S Sonnier

Do you change the channel on the D-Link repeater they use are the channel on your regular WiFi internet box ?

Anonymous
Donnette

We have not had our service for 4 months yet. It constantly has to be rebooted.

I liked
  • Equiptment at first
  • Price
I didn't like
  • Customer service
  • Service
#1169546
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Our doorbell camera was offline every other week, had technicians come out but they never really fixed the actual problem, just provided "Band-Aid" solutions. When we moved out of our house and my husband and I had to move into new apartments in separate states due to...
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Anonymous
Tina

Same thing 4 my daughter who is in military....{{Redacted}}, they are.... would never recommend....they made her pay off her entire 5 year agreement....please don't use this c...

#1348594
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we have the home security system but as of right now cannot use any of the locks on the doors and the door bell camera does not work correctly have called customer service and no resolution has been made they just suggest they would mail us other locks out and we could...
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#1348606
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Trying to cancel service is by far, worst ever. Not only did thy say they would stop all ach pyments . But the continue to take payments out of my account . I made several calls and chats. Each rep always gave a different answer , or forgot to mention something...
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#1332263
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cameras continue to say offline, none work, garage door will say it is open when it is closed, can't open garage using app., front door bell camera doesn't work, says front door open. Have called customer services numerous times even spoke to a manger whom was suppose...
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Anonymous
Anonymous

I have same issues. I get no answers from Customer Service. Currently my system is off. I bought it in December. It has not worked more then it worked. I want my money back.

Anonymous
Eileen Karcich

I am having the same issues as you. I purchased my system in December, it is now July. My system has not worked correctly since then. My doorbell is offline for 2 months now. ...

#1301020
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It's clear that Vivint has no intention of fixing their deceptive ways. I have spoken to four representatives, all of which gave me varying answers to the very simple request to transfer the "SYSTEM PURCHASE AND SERVICES AGREEMENT-RETAIL INSTALLMENT CONTRACT" to the...
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2.8
#1331247
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