filters
State:
Show
City:
Show
Product:
Show
I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get...
Read more
Anonymous
Lola

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet. I switched to spectrum an...

Anonymous
Robert Black

This Vivint company sucks.. We have asked for help by phoning them.. why this company in Utah of Vivint not helping Canadian people in Regina, Saskatchewan at all.. all we se...

#521011
Reply to reviews
Vivint thanks this customer for sharing their experience. We require written notice of cancellation to discontinue monitoring service. This requirement is outlined on the face of the agreement and is reinforced during a required pre-installation survey. We encourage...
Read more
Anonymous
brian thompson

Vivint is horrible, my house burned down in October. probably a year after I installed my system. They have been a total nightmare to work with!!!! Beware of this company!!!

Anonymous
Anonymous

This is the worst comany ever to scam people. This camany is going to *** how do the employs sleep at night knowing that they lied to there customers. And it is Vivint that gi...

#341619
Reply to reviews
Buyer Beware ! If you ever break your contract with Vivint, and then refuse to pay them for their poor services, they will sell your debt to very shady collection agencies. I broke my contract over 5 years ago, and refused to pay the balance because they did not...
Read more
Anonymous
Poke

Same happening here. They are calling from all types of numbers and can’t provide any information worth two cents! I told why I cancelled my service and that I would hire an a...

Anonymous
Lester Dixon

It happen to me also !!

#1125936
Reply to reviews
Vivint is the worst company I've ever been trapped into staying with. The salesperson lied about my pricing, then when I called their customer service about it for 3 months straight, they told me that the price I said was not documented. So in other words, it's my word...
Read more
Anonymous
Jason

I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything ...

1.0
Virginia,Minnesota
I didn't like
  • How often internet goes down
  • Not caring about your system problems
  • Unprofessional conduct
#1378309
Reply to reviews
we have the home security system but as of right now cannot use any of the locks on the doors and the door bell camera does not work correctly have called customer service and no resolution has been made they just suggest they would mail us other locks out and we could...
Read more
#1348606
Reply to reviews
Well, I must say I am not a big fan of the way Vivint does it troubleshooting. I have been on the phone with Vivint many times reference Cameras going offline time after time. I have called them and have spent HOURS on the phone with one person then another. They would...
Read more
Anonymous
Kevin S Sonnier

Do you change the channel on the D-Link repeater they use are the channel on your regular WiFi internet box ?

Anonymous
Donnette

We have not had our service for 4 months yet. It constantly has to be rebooted.

I liked
  • Price
  • Equiptment at first
I didn't like
  • Customer service
  • Service
#1169546
Reply to reviews
My thermostat went out, so we called and they had us doing all these different things trying to reset it. Finally it was decided that the thermostat was malfunctioned, and they would send us another one. I was told it would take 3 days to get it, and they would waive...
Read more
1.0
#1374144
Reply to reviews
I have to say the app is not very good I am beyond past the fact they took advantage of me being blind to go from a 2 year contract to locked into a 6 year contract Call waiting is always a very long time and hoping a nice person comes on the phone is like a miracle...
Read more
1.3
#1375401
Reply to reviews
-I original signed up with Vivint at Best Buy in Nov.2017 I got a full package deal doorbell and 2 outdoor cameras and one inside cameras they charged me $2200 for everything. I asked several different questions about the service the company ect and made sure they was...
Read more
Anonymous
Annonymoustoo

Yes , it's time to sue Vivint; I spent 1356.00 at Best Buy for their "Smart Home System".. I had to leave town (which was the primary reason for getting the system installed)....

#1231661
Reply to reviews
Our doorbell camera was offline every other week, had technicians come out but they never really fixed the actual problem, just provided "Band-Aid" solutions. When we moved out of our house and my husband and I had to move into new apartments in separate states due to...
Read more
Anonymous
Tina

Same thing 4 my daughter who is in military....{{Redacted}}, they are.... would never recommend....they made her pay off her entire 5 year agreement....please don't use this c...

#1348594
Reply to reviews