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1.8
Details
Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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Review
#1439638 Review #1439638 is a subjective opinion of poster.
Cons
  • Products
  • No integrity
  • Cancellation policies
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Vivint - Unfairly billed
After four years with Vivant, tried to switch my service and was told my 3 year contract had been auto renewed and i was billed $1275 for canceling my service. Been on my credit report for ten years in collection and when I disputed the item they sold it to a...
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2 comments
Anonymous
#1569249

they did the exact same to me after being in the hospital and having to cut expenses due to medical bills and no work - the collection agency is so unprofessional- they call all day every day and its been 3 years since i told them i wanted to cancel- it just hit my credit report. This is by far the worse business to get involved with - if you are thinking about using them.... THINK AGAIN

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Review
#1024830 Review #1024830 is a subjective opinion of poster.
Reason of review
Billing issue, fraud
Loss
$2550
Preferred solution
remove from collection agency
2.0
Details
Vivint - Sales Representative Review from Las Vegas, Nevada
I had ADT security system, one day two sales person came to my house and convinced me to switch to vivint and PROMISE me that he will pay off the termination fee for me from ADT. He even called the customer service representative in front of me to make the promise that...
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Review
#938627 Review #938627 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Vivint - Technical Support Review from Allen, Texas
Vivint - Technical Support Review from Allen, Texas
House was armed. Activity log says door was opened and closed 3 times while I was gone. Alarm never went off. I've battled with them for months. Won't cancel contract even though they are not providing the service they agreed to in contract. Told me get an attorney and...
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Review
#922652 Review #922652 is a subjective opinion of poster.
Reason of review
Poor customer service
Featured
1.0
Details
Vivint - Terrible Company!!!
TERRIBLE!! I sold my home and didn't buy another one. I cannot get them to disconnect the service at my old address. I don't have a house to transfer service to - they will not release me from the 4-YEAR contract. I even have a text from my sales rep. telling me that...
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3 comments
Anonymous
#1250833

Misrepresenting or not fully disclosing the details is shady business. I would do everything to not honor your end of the contract since Vivint are not honoring theirs.

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Review
#888334 Review #888334 is a subjective opinion of poster.
Cons
  • Time on hold to talk to customer service
  • Lying about terms of service
Reason of review
Not as described/ advertised
Loss
$1500
Preferred solution
Full refund
Tags
  • Vivint Misrepresentation
1.1
Details
Vivint - Don't sign on the dotted line
Vivint - Don't sign on the dotted line
I promised the people at VIVINT I would share our experience, so here is it. We fell for it, I admit. It was the glittery extras that drew me in. We were very happy with the security system we had been using, but this salesperson got me interested when he mentioned...
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2 comments
Anonymous
#1187905

Thank you. Now I will not use them

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Review
#884876 Review #884876 is a subjective opinion of poster.
Cons
  • No explanation of service fees for techs
  • Very long hold times to speak with agent
  • Double billed
Reason of review
Problems with payment
1.8
Details
Vivint - Not Pleased
Do not use this companies product or service. Was told all devices would work in my home. NOT !! After they knocked *** in my wall to install their Skypad controller, the digital thermostat was not compatible. One of the main reasons for the purchase of the system....
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Review
#876644 Review #876644 is a subjective opinion of poster.
Pros
  • Service was okay until you have to contact them
Cons
  • Wrongful promises and commitments
  • Misrepresentation
Reason of review
Poor customer service
1.0
Details
Vivint Security System Review from Ben Bolt, Texas
It's currently 6am CST and my alarm has woken my entire household up saying someone is ringing the garage doorbell. We haven't seen anyone but this has been going on since 5am CST. I called customer service and the young man stated yhe sensitivity is set too high. I...
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Review
#851837 Review #851837 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details
Vivint - Experience
Worked good for a couple of weeks, but ever since then every night around 9 PM the internet slows to 6 Mbps download and makes it so using the internet is unbearable. On the weekends it is even worse. It is literally unusable, I literally want to start smashing my head...
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Review
#826512 Review #826512 is a subjective opinion of poster.
Cons
  • Reliability
  • Quality
  • Speed
Reason of review
Bad quality

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

Vivint Internet Review

1.0
Details
Vivint - Simple Review #1452224204
Every night at this time
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Review
#766313 Review #766313 is a subjective opinion of poster.
Reason of review
Bad quality