Vivint

May 20th, 2019, a day of my life I wish I had back. I purchased my new home that had an existing Vivent alarm system set up in it already. I called Vivent because I wanted to add another outdoor camera and get the newest panel they had, while transferring the system into my name. The sales rep came out, promised me it would be $97.77 per month for 24 months, then $39.99 for the remaining 36 months. It is now 52 months in & they are still charging me the original $97.77 Calls to customer service are just a transfer party. Today alone I have spoken to Shane, Drake, Melissa, Timothy, Madeline and Vanessa and am STILL waiting to speak to the manager to get this resolved. Seems the Sales rep and installation technician, who by the way have been terminated for deceitful practices, charged me for the entire system. I have been paying for equipment I already owned. I've called them a few times to find out why the payment hasn't adjusted yet, and I keep getting the response "ill have a manager call you back". In 24 months, it has not happened yet. Today, after yet another broken promise, I called and insisted I was canceling my account. I have been sent to every department except cancelations. On my last transfer, the young lady didn't even speak English. I am determined to NOT give up, and will see this through. The phone call has lasted 105 minutes so far... They tried to tell me I have signed a contract, yet I never received said contract, either in print or electronically. I record ALL of my conversations (legal in my state for one party acknowledgement), and they have admitted it is entirely their mistake, yet they want ME to pay for it. In my state, once you sign a contract, the "company" has 21 days to get you a copy of said signed contract. This has never happened. They have violated their own agreement/contract. Giving is a despicable company that lies through its teeth about everything, and then just gives you the run around until you get so exhausted you just either hang up or quit trying. I am determined to see this through. I am determined to get this lying, deceitful, thieving company out of my life. As of September 12th, 2023, I have been overcharged $1,619.84. I have spent approximately 19 hours and 30 minutes (so far) on the phone trying to get this resolved. I plan on billing them for my time. This is absolutely ridiculous

we started with Vivint 4 years ago. Gradual the sensors failed. First the water sensor, then one door sensor, then another door sensor and finally the last 2 failed. We waited until our new doors were installed & called to set it up. after an hour with a service person that was difficult to understand, she finally said we had to have a service person come out for $99 (apparently after the first year or so, they dont cover service). When he came, he told us our sensors werent theirs, just the magnets were. we told him Vivint did the setup, but he was adamant that the sensors werent theirs. we td him to cancel the whole thing, talked to their people on the phone to pay off Vivint & the bank that financed the equipment. We told him to take all their equipment but since we had paid it off it was ours. $230 to the bank & $136 to Vivint to close the account on 9/21. Imagine my surprise to see a Vivint charge for $147 to our bank. Now they say its the $99 useless service charge & the charge for October, but that will be refunded after 30 days from when we closed the account. THEY ARE CROOKS!

Last winter while out of country a waterline in my home burst. When by chance, the person I left with my keys, checked on the home. Your water sensor was floating in water. Either your equipment, monitoring, staff - probably all three - are faulty. You have yet to even offer to have a "technician" inspect your non serviceable equipment. You instead have your easily offended - probably millenial - staff call me and harass me for payment of your NON-service. You even had then try to fool me into paying by claiming it was for another residence. This tells me you have your fat greedy fingers in all the pots. It is you Vivint who is at fault. It is you therefore, whom is indebted to me. I owe you nothing. Contact me when you schedule to have your equipment removed from my home. You have voided any contract

Vivint is deceptive. How do you install equipment that has been pre-approved and the final approval is after the install? Not once on the call did they divulge this information. Instead they take $550 out of your account and then say Well its in the contract. How if you didnt know the actual amount approved until after the equipment is installed? They set you up by doing this and as a consumer please read and educate yourselves. Our equipment was installed on Friday and by Tuesday morning we received our contract along with an unauthorized payment. If you have a security company please do not be sucked in by the salesman. The equipment is cheap and after further research it doesnt hold up after a few months. Furthermore, they are dishonest. I wished my husband would have researched before signing up with them because they have several class action lawsuits due to deceptive practices. If you steal from another companyyoull steal from a consumer. Also, for those who are wondering. No the down payment wasnt in the original contract which is why we received it 4 days after the install. If the salesperson and the installer didnt know about the down payment, how would the consumer know? They are trash!

Vivint is a sub par security company at best. Their technology is mediocre and holds no value once you're out of their contract. After I provided a written cancellation letter per their company policy, I was billed for 3 consecutive months. After many phone calls they finally have stopped billing me. They have yet to reimburse me the unauthorized charges after cancellation. I spoke with several reps that stated they would resolve the issue but nothing was done. The audacity of Vivint is that they are now calling me to sell me a new deal while they still owe me money. I have filed a complaint to the State Attorney General. Stay away from this slimeball company.

May 4th a salesman came to my home. He explained about the services available. I explained to him I had always wanted vivant since learning the technology however I was in a contract. He said at this time there was a special where they would pay higher. I asked several times during that day. 4 hrs later after texting with him, and forwarded by text my contract with the other company, I then was installed. The tech was here till 11pm!!! Then, I waited a bit to have my garage set up because I had to cancel with the other company per the tech due to the signal. He never called back after I notified him it had been disconnected. So then I called into IT and they helped me set it up. On my text the salesperson stated after looking at contract that we were good...and I thoughtwell I'm happy and life would move on but I was mistaken. I hadn't received anything from sales or from company so about a week later and once a week until last week I tried to get in touch with vivint buy out and sales. Neither was helpful and neither had received the paperwork I emailed to salesman about the payoff. I sent him the demand letter and the ladies name at the old place which both had my information and the payout. Finally after three long weeks of holding and getting no where, I got to someone who said the reason I had not heard anything was because the sales person did not put the buyout into the system. I gave the information to them, and they said they would get in touch with the sales person. Another week went by, and I again called and asked for a supervisor which I was not given, and then I received a text and email the other day that was 1000 less than the contract...so then I asked about canceling cause it makes no sense to have a new bill for 1000 and have to pay for equipment and the service and it definitely wasn't going to work...but now, I can't because I'm past the 30 days!!! WTH!!! If you guys had answered, if the salesperson had done his job and not lied on amount or answered both me and the buyout team, this would not be happening Now I owe the other company a 1000 dollars and have to pay vivint and I'm locked into this and I'm very passed It's unfair and unethical and bad business. It will be reported to Attorney General and BBB and anyone else I can, because I was done wrong and that salesperson gets away with not doing His job and lying!!! Terrible