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The absolute worst decision I made in my 40 years on this planet was answering the door 6 years ago when a young, pushy salesman came knocking. 6 years later, I'm still dealing with the headache that is vivint. I'm not joking when I say that vivint is by far the most...
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1.0
#1455240
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Vivint - Poor product and delivery

DO NOT buy from this company. Their products goes faulty in 4 months after purchase and you can not get a replacement . You pay for over night delivery and it doesn't show up. I am going on 5days with no replacement . I have called the company 4 days in a row just to be placated by scripted phone help. Their so called trained phone help are inept and have no idea of troubleshooting, and following through with resolution for the paying customer. I now know why BEST BUY will no longer have a business relationship with them. POOR, POOR in every aspect. BURN YOUR MONEY instead..... DO not be inconvenienced and dismissed. STAY CLEAR OF this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#1452474
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Vivint - Worst company

I got the system in 2016. After 4 months I got new doors which I told them where on order. They never came back to put the equipment back on. I stopped paying for it..after two years they came to my door to fix the problem.started a new contract...they turned the old one over to collections..started the new acct with an address that didn't exist .Worst company.Do not get this product. They told me it is up to the collection agency...the collection agency told me it is up to Vivent..
1.0
Details
Billing Practices
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I didn't like
  • Lying about terms of service
#1452169
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I am fortunate to be employed in the electronic security industry and have been exposed to numerous intrusion and video systems and monitoring companies. Vivint is absolutely one of the worst companies I have ever been associated with. The system has completely fallen...
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2.1
I liked
  • System was great in the beginning
I didn't like
  • Reliability of system
#1451399
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Vivint Camera Does Not Work

For a year and a half, I have had to call Vivint over a dozen times and still the doorbell camera does not work consistently! Each time I call, they expect me to run back-and-forth from the dorm to the panel—i’m 69 years old! I believe a class-action suit should be filed against them.
#1440575
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Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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1.8
I didn't like
  • Cancellation policies
  • No integrity
  • Products
#1439638
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Vivint - Bad Customer Service and Installers
Vivint - Bad Customer Service and Installers
My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was there so I...
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2.1
#1439633
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Vivint - Failure To Disclose Information

On 12/26/18, I inquired about their Security from Brandon in Sales. In my interaction, he gave 3 -4 different prices and added other items, never payment info, never told me about deposit. He did not tell me if the system is contractual otherthe equipment. Ran my credit before I gave him permission. He made me very uncomfortable. Trusting the information he provided then I questioned the honesty of the company.
#1435001
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Have had several problems with the doorbell camera. None of their self diagnosis procedures work. After spending over a hour in a online chat with Vivint, made an appointment for service. After waiting the time for the 4 hour window for the service call, called Vivint,...
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1.4
I didn't like
  • Misrepresentation of service
  • Service and pricing misrepresentation
#1417857
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The rep that installed my system was very nice & knowledgeable. Was a local guy that lived close by. However been calling & leaving messages for over 3 months & never got back to me. A sensor fell off & called the company - sent me a new sensor & I should call & have...
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2.9
#1410245
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