Vivint Reviews and Complaints
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Customers don't like
- Customer service
- Service
- Cancellation policies
Customers like
- Price
- Speed when it worked
- Service
I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything is to far from the main unit. But they will not let me out of contract now even after they...
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Don’t waste your money *** system there sales men lie say it 2 year contract and its 60 months customer service sucks they don’t help you at all
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Vivint is the worst company I've ever been trapped into staying with. The salesperson lied about my pricing, then when I called their customer service about it for 3 months straight, they told me that the price I said was not documented. So in other words, it's my word...
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Jason
I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything ...
Virginia, Minnesota
I didn't like
- No integrity
- Technical support
- How often internet goes down
Was sold as system by a Vinint soliciter and signed up that day. Tech came by to install same day. Found out after we signed they couldn't do the garage system. Then he left to get something because the phone to doorbell camera wasn't working on wifes phone and never...
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Jason
I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything ...
I have to say the app is not very good I am beyond past the fact they took advantage of me being blind to go from a 2 year contract to locked into a 6 year contract Call waiting is always a very long time and hoping a nice person comes on the phone is like a miracle...
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My thermostat went out, so we called and they had us doing all these different things trying to reset it. Finally it was decided that the thermostat was malfunctioned, and they would send us another one. I was told it would take 3 days to get it, and they would waive...
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I have vivint , we had nothing but bad service from day one they would send technical people out and they could get to work ,one year of run around,been said we were flooded in Harvey and our house was tour down,they don’t understand the house was destroyed we had to...
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we have the home security system but as of right now cannot use any of the locks on the doors and the door bell camera does not work correctly have called customer service and no resolution has been made they just suggest they would mail us other locks out and we could...
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Our doorbell camera was offline every other week, had technicians come out but they never really fixed the actual problem, just provided "Band-Aid" solutions. When we moved out of our house and my husband and I had to move into new apartments in separate states due to...
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Tina
Same thing 4 my daughter who is in military....{{Redacted}}, they are.... would never recommend....they made her pay off her entire 5 year agreement....please don't use this c...
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Stay away from Vivint
Doorbell cam never worked, someone attempted to break into my home, opening the back door. Alarm never sounded. My dogs work better than Vivint. Packages were stolen from my porch. And these people still want me to pay off my contract
I didn't like
- Wrongful promises and commitments
- Snooty cs agents
- Long wait times on hold
Select Reason
Absolutely correct. This is the worst company I have ever dealt with. One hour long phone calls with no end result. System hasn't worked correct for the 6 months ive had it. T...