Vivint Reviews and Complaints
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Customers don't like
- Customer service
- Service
- Cancellation policies
Customers like
- Price
- Speed when it worked
- Service
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Have had several problems with the doorbell camera. None of their self diagnosis procedures work. After spending over a hour in a online chat with Vivint, made an appointment for service. After waiting the time for the 4 hour window for the service call, called Vivint,...
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Company wrote 0 private or public responses to the review from Dec 07.
I didn't like
- Misrepresentation of service
- Service and pricing misrepresentation
The rep that installed my system was very nice & knowledgeable. Was a local guy that lived close by. However been calling & leaving messages for over 3 months & never got back to me. A sensor fell off & called the company - sent me a new sensor & I should call & have...
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Company wrote 0 private or public responses to the review from Nov 29.
I was bought a contract with Vivint through a very pushy salesperson in my home in 2012. I had company at the time and he was rude. I was told the contract was for 2 years - I have since called the company and told that it was 6 years - I could not find the above...
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Company wrote 0 private or public responses to the review from Nov 28.
I didn't like
- Pushy door to door salesman
Our names Anthony Pam Brown On November 20 th 2018 we were at sams club.When we walked threw the door your sales associate ask if he could help us we were looking at Vivint display.He began to tell us about your recent promotiom which is free installation,free...
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Company wrote 0 private or public responses to the review from Nov 20.
Product
I didn't like
- Being deceived about their product
Fell for a Vivint door to door sales pitch, he said they would buy us out of ADT contract we were currently in, he said Vivint would only be $22 per month. We agreed, thinking he was telling the truth, the technician came an hour later to install main keypad, it was...
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Company wrote 0 private or public responses to the review from Nov 17.
Vivint - Want to file law suit against them
Monitor was not on at all time was broke into more times care to say. Was told that cameras would be on 24-7only to find out not so. WAS ON 2 CRUISES BROKE INTO WHILE GONE SYSTEM WAS OFF .. LOTS STOLEN BROKE. POLICE ACTED TREATED ME LIKE WAS CRAZY.
Company wrote 0 public responses to the review from Nov 13.
In July of 2016, a Vivint salesperson came to my door telling me about how Vivint was the top company for offering home security. The package he offered included three cameras, doorbell camera, two exterior cameras, wifi thermostat, and an Alexa tower. The salesperson...
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Company wrote 0 public responses to the review from Nov 12.
Have not used system or lived in house where system was installed for over 3 months. Called many times to get my system stopped because I did not use it at all .Many times receiving false alarms I just disregarded the alarm but never received any calls from the...
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Company wrote 0 private or public responses to the review from Nov 06.
Product
I didn't like
- High pressure sales when canceling
I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything is to far from the main unit. But they will not let me out of contract now even after they...
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Company wrote 0 private or public responses to the review from Oct 12.
Product
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Don’t waste your money *** system there sales men lie say it 2 year contract and its 60 months customer service sucks they don’t help you at all
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Company wrote 0 public responses to the review from Oct 10.
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Absolutely correct. This is the worst company I have ever dealt with. One hour long phone calls with no end result. System hasn't worked correct for the 6 months ive had it. T...