What was your experience with Vivint?
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Customers don't like
- Customer service
- Service
- Cancellation policies
Customers like
- Price
- Speed when it worked
- Service
I have vivint , we had nothing but bad service from day one they would send technical people out and they could get to work ,one year of run around,been said we were flooded in Harvey and our house was tour down,they don’t understand the house was destroyed we had to...
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we have the home security system but as of right now cannot use any of the locks on the doors and the door bell camera does not work correctly have called customer service and no resolution has been made they just suggest they would mail us other locks out and we could...
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Our doorbell camera was offline every other week, had technicians come out but they never really fixed the actual problem, just provided "Band-Aid" solutions. When we moved out of our house and my husband and I had to move into new apartments in separate states due to...
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Stay away from Vivint
Doorbell cam never worked, someone attempted to break into my home, opening the back door. Alarm never sounded. My dogs work better than Vivint. Packages were stolen from my porch. And these people still want me to pay off my contract
I didn't like
- Wrongful promises and commitments
- Snooty cs agents
- Long wait times on hold
I've been sick here lately and missed a lot of work I fell behind a little on my Vivint account and got hit with emails and phone calls but that I can live with as its there right to collect a debt. but to make my panel start beeping at 8 am is definitely got to be...
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I liked
- Equipment
- Customer reps are nice
- Equipment works well
I didn't like
- Contract cant be cancelled for 5 years
- Extremly unethical practices
- Billing threw control panel beeping
My mother moved to assisted living in December of 2017. We cancelled the home phone and Vivint unit started beeping. My brother called tech support and they stated that needs landline. My brother said "cancel the service". Mom still getting billed at 8 months. Contact...
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Anonymous
Forget all about the BBB ; they can and will do nothing. They have no legal or representative authority and have no impact upon the dishonest. Experience has taught me to canc...
My home was broken into with the Alarm on These people are clueless. They sent an alarm man to my home and he never called me . I was upstairs and couldn’t hear the door bell. I asked for a new supervisor to come to my home. He never showed up . I called them and they...
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Trying to cancel service is by far, worst ever. Not only did thy say they would stop all ach pyments . But the continue to take payments out of my account . I made several calls and chats. Each rep always gave a different answer , or forgot to mention something...
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It's clear that Vivint has no intention of fixing their deceptive ways. I have spoken to four representatives, all of which gave me varying answers to the very simple request to transfer the "SYSTEM PURCHASE AND SERVICES AGREEMENT-RETAIL INSTALLMENT CONTRACT" to the...
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Vivint appears to me to be a company that is only concerned in taking your money. Their home security system stinks and doesn't work at my home. Their contract says that you have 3 days to cancel but it takes them longer than that to install the system. And they don't...
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Select Reason
Same thing 4 my daughter who is in military....{{Redacted}}, they are.... would never recommend....they made her pay off her entire 5 year agreement....please don't use this c...