Vivint Reviews and Complaints
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3
ISSUES RESOLVED
645
TOTAL REVIEWS
$340K
CLAIMED LOSSES
$1.7K
AVG LOSS
170K
PAGE VIEWS
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Customers don't like
- Customer service
- Cancellation policies
- Service
Customers like
- Price
- Speed when it worked
- Service
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Most Helpful
Resolved
50 comments
I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get...
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Author
justin.warkentin
0 comments
Vivint in Islip, New York - Overpaying for my electric service
I had VIvent install solar panels on my roof with the expectation -- and promise-- that I would save money by generating solar energy and selling it back to my power company. But, Vivent is charging me .16 per kwh and LIPA is charging me about .10 per KWH. It is costing me more for my electric service than it would have if I just purchased it from LIPA. This is a scam...
Author
OddballCaiman621
Location
Islip, New York
Cons
- Paying more for my electric service
Reason of review
Pricing issue
Loss
$10
Preferred solution
Remove the solar panels from my roof
Tags
0 comments
Vivint in Compton, California - Change internet carrier and now my panel is not connected to interent
Spectrum told me to contact you, I can still use the security from my panel but I cannot use my phone to gain entry or check away from home.
Author
SassyLizard433
Location
Compton, California
Pros
- Vivint
Reason of review
I am unable to speak with someone right now.
0 comments
The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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Author
ShowyLizard
Location
Houston, Texas
Product
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Tags
0 comments
A never sign nothing with Vivint and Perfection Collection put in my credit a mark with a balance pending. The #of the account is 2939655. I never sign any paper for the alarm of my house with Vivint
My husband sign the contract with you. His name is Reinaldo Resto Pipersburgh. I appreciate you eliminate this mark of my credit. Thanks!!!
Author
ActiveSquirrel
Service
0 comments
I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a... Author
RowdyFurSeal929
Location
Provo-Orem, Utah
Service
Pros
- System was great in the beginning
Cons
- Not caring about your system problems
- Complete disconnet between billing and technical
Reason of review
Poor customer service
Loss
$414
Preferred solution
Let the company propose a solution
Tags
0 comments
Vivint - Charging for cancellation
I requested to cancel my service on 04/17/2019 and its now 05/13/2019 and they just charged be another bill , I requested the service to be canceled in time so not be paying for something I do not use , but I guess they will try to get all they can from you up til the end . I would not recommend this service , go with Simple Safe , its better . to me. RW
Author
PissedConsumer1533287
Product
0 comments
For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against...
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Author
PissedConsumer1531503
Service
0 comments
Vivint in Manhattan, New York - Sold non existing debt to collectors
They waved the debt of the deceased individual, sent it to my name instead even though they my said the account was closed and didn’t exist. 2 years later it shows up on my credit from perfections collections. Who were extremely rude might I add.
Author
ProductiveCougar206
Location
Manhattan, New York
Product
0 comments
Vivint in Fort Worth, Texas - Ongoing issues- paying for home security that is always having issues.
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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Author
TRUEPeacockButterfly925
Location
Fort Worth, Texas
Product
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
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0 comments
I called Vivint to take their system out of my house because it does not work but they said, not until the contract will expire in five years (August 19, 2021). They increase their charges to $87.47 a month. And continue to collect the monthly payment to the end of the...
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Author
GullibleBumbleBee197
Product
Cons
- Being lied totold i cannot cancel
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5100
Preferred solution
Full refund
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I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet. I switched to spectrum an...