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Update by user Jul 28, 2015

I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...

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51 comments
Anonymous
#1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.

I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.

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Resolved
ID
#521011 Review #521011 is a subjective opinion of poster.

I was taken advantage of!!!

1.0
Details
Your salesperson Johnny Dykster 801-391-2731 stating that the item was free and just paid for the monitor system. Which was a lie because I receive a bill from Fortiva Retail Credit for $1,236.00 for the equipment.
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ID
#2195109 Review #2195109 is a subjective opinion of poster.
Location
Columbus, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.1
Details
I've been a Vivint customer for over 10 years. During the early days while my system was working properly they were great to deal with. After 6 years however, my system started needing service but since I live in an area without a full time Vivint tech, service calls...
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ID
#2194316 Review #2194316 is a subjective opinion of poster.
Pros
  • Good system when its working
Cons
  • Do not follow through with their promises
Loss
$1600
Preferred solution
The opportunity for a solution has passed. I'm remised that my money is gone so I'm warning other of my plight.

Vivint Hard Inquiry without Permission

Vivint ran a hard inquiry on my credit and I never spoke with them or authorized the hard inquiry. I have disputed the hard inquiry with the relevant credit agencies and will NEVER trust this company for anything.

User's recommendation: Check Your Credit Reports Regularly.

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ID
#2194014 Review #2194014 is a subjective opinion of poster.
Location
Nottingham, Maryland

THE PERSON THAT WORK THERE

Vivint - THE PERSON THAT WORK THERE
THE PERSON WORKING THERE IS A SCAM AND THEY TRY TO GET MONEY FROM A CREDIT CARD AND I DO NOT USE THEM KIND OF CARD ARE GIVE THE NUMBER OUT FOR THEM MY MONEY IS SEND BY CHECK TO THE COMPANY ON THE 3TH OF THE MONTH THANK YOU .

User's recommendation: DO NOT CALL ME THANK YOU.

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ID
#2164963 Review #2164963 is a subjective opinion of poster.
Service
Vivint Customer Care

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Verified Reviewer

To tell people, "DON'T DO IT!!!"

1.0
Details
Vivint sucks. Their overall good reviews appear to be from magazines, and I have to believe that there was money being exchanged under the table. They SUCK! I canceled within the 72 hours and I keep getting billed. They keep telling me they are refunding me my money, and yet another month goes by. I have registered a complaint with BBB and a disputes with my bank.

User's recommendation: Run as far away as you can from Vivint.

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ID
#2148990 Review #2148990 is a subjective opinion of poster.
Pros
  • Despite the fact that the employees are full of it
Cons
  • Deceptive practices
  • Supervisor and his response
  • Poor troubleshooting ability
Loss
$200
Preferred solution
Full refund

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
The salesperson used deceptive practices to enter our home by telling us a specific state trooper referred us. Come to find out, by talking to the state trooper, this was not accurate and many others expressed to the trooper that his name was used as a referral. The...
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ID
#2145010 Review #2145010 is a subjective opinion of poster.
Location
Provo, Utah
Service
Vivint Sales Manager
Cons
  • Horrible customer service
  • Are dishonest
  • Being lied totold i cannot cancel
Loss
$4000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.2
Details
I contacted Vivint a while ago to get monthly pricing. They called and texted everyday until I decided finally to call back the number they were calling from. I spoke at length to the rep and got pricing for monthly monitoring and equipment finance which was around $70...
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ID
#2139928 Review #2139928 is a subjective opinion of poster.
Location
Bellevue, Washington
Product
Vivint Security System
Pros
  • High end product
Cons
  • Customer service
  • Switch and bait
Loss
$31
Preferred solution
Deliver product or service ordered

Terrible customer service and billing issues

1.0
Details
Vivint mistakenly charged our account twice in the same month for $1020 each time without consent or explanation total $2,040. Had to speak to 7 different Loyalty employees and after a month and a half I received my money back. They wouldn't credit my account on file or CC on file instead they sent a check. We have had 7 months on ongoing product issues and have to call Vivint 2 or 3 times a month so a tech can perform routine maintenance.

User's recommendation: Dont waist your time with Vivint!!! stick to a company that has been around for years like ADT. Vivint once was a solid company but has changed over the years. You have been warned!!!

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1 comment
Jolene D
#1926483

Even after my last posting the issue for my parents has still not been resolved. Emails, certified letters etc have been sent for cancelation.

They refuse to shut off service and stop billing.

Complaints have been sent to FTC, Consumer Complaints, etc. Next is to contact a media outlet for coverage about how they threaten and scare seniors.

ID
#2135202 Review #2135202 is a subjective opinion of poster.
Location
Calimesa, California
Loss
$1000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation of service

Need to cancel service. After numerous attempts by phone in an attempt to eliminate service I have been unsuccessful. They are taking advantage of seniors transfer to numerous departments in attempt to wear you down and nothing gets done.
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1 comment
Anonymous
#1926481

They really are taking advantage of people . I'm in the process of cancelling service I only had for one day due to deceptive and misleading sales and billing practice by the company.

ID
#2134945 Review #2134945 is a subjective opinion of poster.
Location
Glendale, Arizona
Loss
$200
Preferred solution
cancelation

Vivint Products and Services Reviews

Product or Service Reviews
Sales Manager  1.0 3
Security System  1.4 210
Security System Free Trial  1.0 7
Security System Plan  1.4 18
Installation  1.7 14

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Latest Question

Positive Review=Financial Gain?

Were you promised and/or complied with any mention that a positive social media review of Vivint would benefit you in any way? If so, please explain.

Vivint Questions

No call back

1.8
Details
I recently canceled my Land line for the phone which disconnected my being able to see my account on the computer, several times i contacted customer service explained my situation and was told that someone would contact me within a week after numerous calls i have never gotten a response all i wanted to know was if their was any other way to get the account back on the computer. Also i recommended someone for the system they had it installed i had the same results so as far as i am concerned i will never recommend anyone to get the system if they ever wanted to get any answers to a problem and am sorry i didn't go with someone else.
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ID
#2134621 Review #2134621 is a subjective opinion of poster.
Location
Marietta, Georgia

Happy and unhappy

2.7
Details
I am happy we have the system. If, however, I had known it takes 1 and a half hour for the doorbell ring to come to my phone I may have reconsidered the system. What if I needed to talk to the person outside my home? I don't think he would be standing 'outside' that long!! The app SUCKS! It is a very pricey system. It should have a top quality app system too!

User's recommendation: Be aware that the app is not reliable if you have stepped out, or if you are in your back yard, or in the tub!

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ID
#2128876 Review #2128876 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
On June 22, 2020 I contacted Vivint's Customer Loyalty / Retention department to cancel my account. I was selling the property where service was activated and no longer needed it. After sitting on hold for nearly an hour, I was completely ignored multiple times telling...
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ID
#2122814 Review #2122814 is a subjective opinion of poster.
Location
Provo, Utah
Product
Vivint Security System
Cons
  • Very long hold times to speak with agent
  • Pushy
  • Reps lie or dont know whats going on
Loss
$90
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I was out of town when they stopped by my house to sell me a Vivint system, but they talked to my wife (whose name is not even on the mortgage). She ended up falling for it and had them install the system and the contract.my wife and the salesman talked to me on the...
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ID
#2121325 Review #2121325 is a subjective opinion of poster.
Cons
  • Supervisor and his response
  • Misinformation
  • Customer service sucks
Loss
$1700
Preferred solution
let me out of the contract without paying any cancellation fees and without paying off the rest of the equipment that I no longer own.

Play back

why can i replay video to catch a crook that broke in my store last nite 8/14/20
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ID
#2118762 Review #2118762 is a subjective opinion of poster.
Preferred solution
Price reduction
1.0
Details
I accepted the trial period they were offering but called 3 days prior to the end of the trial period to cancel. I requested cancellation because the door would not lock and other issues with the equipment. I provided screenshots from my phone's app showing all the...
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ID
#2113315 Review #2113315 is a subjective opinion of poster.
Location
Hollywood, Florida
Service
Vivint Security System Free Trial