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Well, I must say I am not a big fan of the way Vivint does it troubleshooting. I have been on the phone with Vivint many times reference Cameras going offline time after time. I have called them and have spent HOURS on the phone with one person then another. They would...
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I liked
  • Equiptment at first
  • Price
I didn't like
  • Service
  • Customer service
#1169546
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I’ve never dealt with such a awful company in all my life! With the high pressure sales people to getting run around of getting my equipment to being unable to cancel my service cause I have to pay it in full or have someone take it over when the sales men said I have...
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1.0
#1168649
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I recently Visited an Alamo Ranch Best Buy located at 5419 W Loop 1604 N in San Antonio, TX. I initially wanted to get a system but was told I must take the highest level service offered! I went ahead an allowed the lying salesman to continue his despicable and...
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1.0
I didn't like
  • Unethical
  • No integrity
#1167158
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Vivint - The worst...never works

Vivint
#1167217
2.0
Details
Worked for about 4-5 months, trouble since. Hours of calls with “tech support” additional equipment repeatedly sent, tech visits. Terrible experience Total crap. They havent lived up to their end of the agreement. Come get your gear. I want out!
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Vivint is brutal they create false verbal contracts

Vivint
#1144041
1.7
Details
My contract was up with vivint they asked to upgrade my panel that they claimed wasn't up to date enough that they installed when I Tried five different times to schedule an appointment and didn't recieve service I called to cancel and they tried to tell me I renewed my contract verbally which I never did
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Equipment Quality
Reliability
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Vivint - They SUCK

Vivint
#1117936
1.0
Details
Cancelled service moved from state and 3 months later they tell me I owe them more money after already buying out a contract then continue to try and sell me more systems or contracts. DO NOT USE THIS COMPANY THEIR CONTRACT SUCKS, EQUIPMENT SUCKS, CUSTOMER SERVICE IS ***
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Vivint - Cameras suck....dont waste your money

Vivint
#1106896
1.3
Details
Total garbage....cameras are awful and dont record anytbing 20 feet away. Seriously run....Im stuck with a horrible useless system
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Try to cancel years ago over telephone. Never was told to email or send a letter by customer service rep. Now account is in collections for hundreds. Thanks vivint
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Anonymous
THOMAS CROWDER

I TRIED THREE TIMES OVER 6 MONTHS TO CANCEL SERVICE AND NEVER WAS ABLE. ACCOUNT WENT TO COLLECTION. IT'S LIKE HOTEL CALIFORNIA, YOU CAN CHECK IN BUT CANNOT EVER CHECK OUT. SOR...

1.0
#1166894
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Since the day I got my equipment it has not been working. I was also lied to and misinformed about how their service works. I have had the equipment for eight months and it has been nothing but problems. They have replaced the equipment several times and continue to...
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1.0
#1161379
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In 2012 upon cancelling with Vivint due to very shity service and very pushy and rude sale reps I find a error in the contract so therefore I was able to cancel my contract. So I thought! When Vivint was supposed to close my account I had with them, which was a lie...
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1.0
#1152882
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I was told by the sales person that I could try there system for thirty day or cancel after trail period. The sales person lied and I was unable to get in touch with him to cancel. I was told by customer service I had three days to cancel. I ask Vivint to seen me a...
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Anonymous
Anonymous

I want to think and praise the Utah BBB for there help.... The Vivint contract did not have the sales person signature on the contract.

I didn't like
  • Unethical with lies
  • Company was not up front with there cancellation policy
#1152477
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Trick you in to a contract, equipment dosent work, if you try to cancel it on trial period will lower your bill but when trial period is over they raised up your price and tell you you are in contract. If you try cancel your service ask you for 1000 to cancel. Call...
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1.1
#1143770
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I’m one of the military widows ripped off by Vivint. Worst company in world. Good Morning America showed how terrible they are! https://www.youtube.com/watch?v=fyiAMfU6Q8I They’re a Mormon business...the church should shut them down. They make so much money they took...
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Johnblak
Johnblak

I agree with you 100%. Do they still in the name of the Lord. I was lied to so many times.

#1140140
Reply to reviews
at first it was good then it started going off line and this happened 6 times they already sent out two repair man and i still only have 1 camera working no doorbell . the last repair man stated to me that it will happen again now what good is it if it keeps going down...
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I didn't like
  • Anything about it
#1135566
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