Vivint Reviews and Complaints
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Customers don't like
- Customer service
- Cancellation policies
- Service
Customers like
- Price
- Speed when it worked
- Service
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Resolved
I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get...
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A never sign nothing with Vivint and Perfection Collection put in my credit a mark with a balance pending. The #of the account is 2939655. I never sign any paper for the alarm of my house with Vivint
My husband sign the contract with you. His name is Reinaldo Resto Pipersburgh. I appreciate you eliminate this mark of my credit. Thanks!!!
Product
I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a...
Provo-Orem, Utah
Product
I liked
- System was great in the beginning
I didn't like
- Complete disconnet between billing and technical
- Not caring about your system problems
Vivint - Charging for cancellation
I requested to cancel my service on 04/17/2019 and its now 05/13/2019 and they just charged be another bill , I requested the service to be canceled in time so not be paying for something I do not use , but I guess they will try to get all they can from you up til the end . I would not recommend this service , go with Simple Safe , its better . to me. RW
Product
For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against...
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Product
Vivint in Manhattan, New York - Sold non existing debt to collectors
They waved the debt of the deceased individual, sent it to my name instead even though they my said the account was closed and didn’t exist. 2 years later it shows up on my credit from perfections collections. Who were extremely rude might I add.
Vivint in Fort Worth, Texas - Ongoing issues- paying for home security that is always having issues.
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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I called Vivint to take their system out of my house because it does not work but they said, not until the contract will expire in five years (August 19, 2021). They increase their charges to $87.47 a month. And continue to collect the monthly payment to the end of the...
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Product
I didn't like
- Being lied totold i cannot cancel
Vivint - Not really helpful
The door locks are malfunctioning. Spend lots of time trying to get them fixed. Even under warranty no service person will come to fix the locks. They sent me a lock but I’m supposed to put it in myself. The door bell video has a mind of its own and sometimes works, sometimes not. I would not recommend this company. Not happy
Vivint in Springfield, Pennsylvania - Fraudulent Billing, misrepresentation, illicit and illegal practices!
To put it very bluntly, Vivint is the equivalent to the famous Nigerian scams we all know and love. They have thousand of consumers who have been cheated with their credit held ransom until you comply with their demands. Sickening !!
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Vivint in Bronx, New York - Vivient Alarm Company is watched by FBI ,
may 2018. I know From my credit Report.
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I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet. I switched to spectrum an...
This Vivint company sucks.. We have asked for help by phoning them.. why this company in Utah of Vivint not helping Canadian people in Regina, Saskatchewan at all.. all we se...