Vivint Reviews and Complaints
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3
ISSUES RESOLVED
658
TOTAL REVIEWS
$340K
CLAIMED LOSSES
$1.7K
AVG LOSS
170K
PAGE VIEWS
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Cons
- Customer service
- Service
- Cancellation policies
Pros
- Price
- Speed when it worked
- Service
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
Resolved
I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get...
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Review
Vivint - NEVER EVER
I have had awful service from these people. My contract finally expired and now I have to jump through hoops to cancel it and it can take up to a month. Do NOT fall for there sales pitch
Review
Reason of review
all of the above
Preferred solution
cancel account
Vivint does not accommodate hearing impaired
My mom is hearing impaired and cant hear the alarm and they are still trying to make her buy-out of the contract. Its like paying for car insurance and not having a car. Spent a while on the phone with them today on my moms behalf, and the sacond guy, Casey actually called me by my moms name at the end. They dont care to know who theyre even speaking to. They should figure out a way to add flashong lights to their system to help hearing impaired people feel secure too.
Review
Service
Pros
- Cant even remember
Cons
- Service
- Reliability
- Amount of time to fix problem
Reason of review
My mom is paying for a system that is not helping her. The alarm is set to the highest frequency and she cannot hear it.
Preferred solution
Full refund
Vivint - Very Poor
I was promised a $300.00 discount due to lower finances and medical bills and more surgeries coming and the Salesman--Seth Webster told me Vivint would reach out to me and confirm this--WELL--I had to call them and they said only $150.00 discount but if I'm unhappy I was transferred to the 'Rescind' Department and--of course--I was still responsible for the bill for 5 yrs. etc. On hold forever and no one ever answered! Very unhappy--the 'support person' just did not listen and of course took his salesman side who backed out on what he told me!
Review
Product
Cons
- Misrepresentation
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
Tags
Vivint - No show by Technician
Had an appointment window between 10 and 12. I called Vivint Customer service when Technician didn't appear by 12:20. Representative said technician called me to get into our gated community and left when no answer. Problem is he DID NOT CALL and my iPhone missed call report shows he did not call. Tried to get customer service to tell the technician to turn around and come back, but she refused. Said I would have to reschedule. Tried to reschedule. She said she showed no available appointments in my area and I WOULD HAVE TO CALL BACK next week to try again. They offered a $15 credit for my trouble. Big deal.
Review
Service
Pros
- Good equipment
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered
I have had Vivint for a while now and about 6 months ago I tested my fire alarms and realized it wasn’t working. I then realized my cameras only worked part of the time. I tried to canctthe service they said a technician would first have to come out. The first...
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Review
Product
Vivint in San Diego, California - Lied about the production billing
My bill went from $80 to $170 with vivint. They lied about the collection and use of energy I produce. I’m in San Diego and would like to be involved in a class action suit
Review
Service
Cons
- How can i remove the solar panels
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Remove the panels
Tags
We signed up april 2018.they could not provide one of the selling points to us , after the holes in wall and set up was almost done ,then they they told us,and to returned to get it working a couple more times till a service person came back moved the system to center...
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Review
Service
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Cancel without having to pay my way out
Vivint - Scram
was told I pay for what I use but pay what I produce, an I still pay edison every month
Review
Vivint - Illegally contacting thru texts messages
From number 615-581-7320 I received a text from someone named Monica from Vivint Smart Home Security stating she was following up on my interest in home security. I have never contacted this company nor showed any interest in their product.
Review
Product
Vivint - I AM HAVING PEOPLE CALLING
THE PERSON CALLING FROM THIS NUMBER TELLING THEY WORK FOR VIVINT IS FASLE IN THE AREA AND THE NUMBER CAME FROM 870-455-4499 NEED TO STOP CALLING THANK YOU .
Review
Product
Pros
- I like the unti i have
Reason of review
Problems with payment
Loss
$1
Preferred solution
my solution is tell the people stop calling me.
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I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet. I switched to spectrum an...