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Most helpful review

Update by user Jul 28, 2015

I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...

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Anonymous
#1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.

I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.

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Review
#521011 Review #521011 is a subjective opinion of poster.

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Verified Reviewer

Simple safe | Vivint review from Henderson, Nevada

1.7
Details
I purchased a Vivint security system in October of 2019. I did the monitoring service for a few months, but $60.00 per month is very high priced. I canceled the monitoring service and discover that I no longer had the monitoring app available on my phone. No one told this! Then the magnets began falling out of the doors and a camera was no working correctly. I call Vivint for parts and service questions. Since I no longer had the $60.00 monitoring system, to them I no longer existed. They would not sell me parts or offer service even if I paid for it. Go with Simply Safe. They will help even if you do not have the monitoring system and it is only $15.00 per month. Vivint is a rip off with very bad service. Stay away from them.
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Review
#1772937 Review #1772937 is a subjective opinion of poster.
Product
Vivint Security System

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Verified Reviewer

Don't Buy- If you here their name RUN | Vivint review

1.2
Details
It seemed strange that I get a email from this forum after several months today. I have had the same problems with the doorbell camera since day 1, it records when it wants. I essentially have given up talking to Vivint about this issue and have resolved that it will never work as sold. They will never keep their word on getting back with you. Someone was to contact me from their fraud unit months ago regarding package being stolen from my porch where doorbell camera did not record. And the fraudulent contract that they have you sign from dishonest salespersons. Need I go on. Just stay away from them.
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Review
#1767298 Review #1767298 is a subjective opinion of poster.
Product
Vivint Doorbell
Cons
  • Time on hold to talk to customer service
  • Honesty
  • Would not send technicians to make repairs
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Remove from contract
1.0
Details
After eighteen years of stellar performance by ADT I switched to Vivint in large part because of their smart thermostats. 18 months in - and they still dont work. I have two. They cannot be controlled with their smart panel. They cant be controlled by the phone. They...
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Review
#1761966 Review #1761966 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Sky control looks nice
Cons
  • Technical support
  • Ignoring customers

Do not get them | Vivint review

I been with vivint almost 2 years and they over charge me before and said i missed a payment when i know it comes out my account every month and i ended up sending in my statements and they still didnt fix it so i just paid the 175 but now for some reason they saying that i missed a payment again and i know i didnt so i talked to a manager again and this this they want help me period i have not received a bill or email in a year its a scam i hate i open a loan with them
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Review
#1761869 Review #1761869 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • Vivint Scam
  • Bad Experience With Vivint
January 14, 2020 I have been trying to get out of a Vivint contract since the day I signed up for the account. This is what happened. On 8/20/2016, around 8:30pm, I arrived home from receiving medical care and was on narcotics. 2 men rang my doorbell, I allowed them to...
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Review
#1761413 Review #1761413 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$7
Preferred solution
Full refund
1.0
Details
Get a lawyer! they lie, chat and steal. - Vivint review
I have been fighting with Vivint since May 24, 2019. Their sales/installation rep forged a signature and said he installed equipment in our home. We found out they have taken over $6,000 from us without our consent. Vivint had tech come to our house who confirmed we...
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Review
#1761094 Review #1761094 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Ignoring customers
  • Poor customer service
  • Thieves
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Fraud Activity
  • Thieves
  • Lawsuit Waiting To Happen
  • Vivint Complaints
  • Lie About Refund
  • Steal Money Without Permission
  • Ignores Customers
  • Unprofesional

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Verified Reviewer
1.8
Details
Our story starts way before the Vivint alarm was installed, first they didn't keep the first original appointment which was scheduled. then when the Vivint installer came to our house the gentlemen stunk and smelled so bad with cigarettes smoke that my wife had to...
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Review
#1757068 Review #1757068 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Panel seems to malfunction when we leave and coming home
Reason of review
Vivint in general from system to alarm to installers
Preferred solution
My wife and I aren't sure what we want we just want Vivint to make things right. My wife wants our home protected and save. We want Vivint to make things right. Again we have all the names of the first installer to the last installer of Vivint.

No I would not scam,not what was quoted read the fine line | Vivint review from Millington, Michigan

1.0
Details
Was misled with fee after paying equipment off. They are a scam just like all the other companies.
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Review
#1749290 Review #1749290 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction

Don't buy Vivint

1.6
Details
We installed a Vivint system in one of my childcare centers. The system is notoriously unreliable, half of our cameras typically don't work at a time. We consistently call to have them fix it, but they give us incoherent instructions to try and fix it ourselves. Technicians have been out but the problem persists. We've had numerous incidents where we need camera footage, only to find that the camera is not working. I'm going to end up suing them to get rid of this system...
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Review
#1736070 Review #1736070 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund

Contact Vivint Customer Service

Website:
Mailing Address:
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

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Latest Question

Vivint Questions
1.3
Details
Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook up all their equipment. It isn’t free if you want full coverage; and they don’t tell you that until they install everything which is another deceitful...
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#1717330 Review #1717330 is a subjective opinion of poster.
Service
Vivint Security System Installation