Vivint Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
3
ISSUES RESOLVED
680
TOTAL REVIEWS
$370K
CLAIMED LOSSES
$1.7K
AVG LOSS
180K
PAGE VIEWS
What's your story with this company?
Ask a Question About Vivint
Cons
- Customer service
- Service
- Cancellation policies
Pros
- Price
- Speed when it worked
- Service
Update by user Jul 28, 2015
I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...
Resolved
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSimple safe | Vivint review from Henderson, Nevada
I purchased a Vivint security system in October of 2019. I did the monitoring service for a few months, but $60.00 per month is very high priced. I canceled the monitoring service and discover that I no longer had the monitoring app available on my phone. No one told this! Then the magnets began falling out of the doors and a camera was no working correctly. I call Vivint for parts and service questions. Since I no longer had the $60.00 monitoring system, to them I no longer existed. They would not sell me parts or offer service even if I paid for it. Go with Simply Safe. They will help even if you do not have the monitoring system and it is only $15.00 per month. Vivint is a rip off with very bad service. Stay away from them.
Review
Product
Vivint Security System
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't Buy- If you here their name RUN | Vivint review
It seemed strange that I get a email from this forum after several months today. I have had the same problems with the doorbell camera since day 1, it records when it wants. I essentially have given up talking to Vivint about this issue and have resolved that it will never work as sold. They will never keep their word on getting back with you. Someone was to contact me from their fraud unit months ago regarding package being stolen from my porch where doorbell camera did not record. And the fraudulent contract that they have you sign from dishonest salespersons. Need I go on. Just stay away from them.
Review
Product
Vivint Doorbell
Cons
- Time on hold to talk to customer service
- Honesty
- Would not send technicians to make repairs
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Remove from contract
After eighteen years of stellar performance by ADT I switched to Vivint in large part because of their smart thermostats. 18 months in - and they still dont work. I have two. They cannot be controlled with their smart panel. They cant be controlled by the phone. They...
View full review
Review
Service
Vivint Customer Care
Pros
- Sky control looks nice
Cons
- Technical support
- Ignoring customers
Do not get them | Vivint review
I been with vivint almost 2 years and they over charge me before and said i missed a payment when i know it comes out my account every month and i ended up sending in my statements and they still didnt fix it so i just paid the 175 but now for some reason they saying that i missed a payment again and i know i didnt so i talked to a manager again and this this they want help me period i have not received a bill or email in a year its a scam i hate i open a loan with them
Review
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
January 14, 2020 I have been trying to get out of a Vivint contract since the day I signed up for the account. This is what happened. On 8/20/2016, around 8:30pm, I arrived home from receiving medical care and was on narcotics. 2 men rang my doorbell, I allowed them to...
View full review
Review
Reason of review
Return, Exchange or Cancellation Policy
Loss
$7
Preferred solution
Full refund
I have been fighting with Vivint since May 24, 2019. Their sales/installation rep forged a signature and said he installed equipment in our home. We found out they have taken over $6,000 from us without our consent. Vivint had tech come to our house who confirmed we...
View full review
Review
Service
Vivint Customer Care
Cons
- Ignoring customers
- Poor customer service
- Thieves
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Our story starts way before the Vivint alarm was installed, first they didn't keep the first original appointment which was scheduled. then when the Vivint installer came to our house the gentlemen stunk and smelled so bad with cigarettes smoke that my wife had to...
View full review
Review
Product
Vivint Security System
Cons
- Panel seems to malfunction when we leave and coming home
Reason of review
Vivint in general from system to alarm to installers
Preferred solution
My wife and I aren't sure what we want we just want Vivint to make things right. My wife wants our home protected and save. We want Vivint to make things right. Again we have all the names of the first installer to the last installer of Vivint.
No I would not scam,not what was quoted read the fine line | Vivint review from Millington, Michigan
Was misled with fee after paying equipment off. They are a scam just like all the other companies.
Review
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
Don't buy Vivint
We installed a Vivint system in one of my childcare centers. The system is notoriously unreliable, half of our cameras typically don't work at a time. We consistently call to have them fix it, but they give us incoherent instructions to try and fix it ourselves. Technicians have been out but the problem persists. We've had numerous incidents where we need camera footage, only to find that the camera is not working. I'm going to end up suing them to get rid of this system...
Review
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook up all their equipment. It isn’t free if you want full coverage; and they don’t tell you that until they install everything which is another deceitful...
View full review
Review
Service
Vivint Security System Installation
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.
I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.