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Vivint
I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...
I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.
I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.
Worse customer service worse company!
- System was great in the beginning
- Lack of updated equipment installed andmonthly rate
- Misrepresentation
So others can avoid this company
User's recommendation: Avoid at all cost.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVmmMy Vivent system in my house was unplugged and cancelled by phone in June of 2018 and Vivent has been taking money out of my bank account every month since then. That comes to $2598.30 they owe me.
User's recommendation: Avoid this company at all costs.
- Worse customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
Was informed to call because my panel needs critical update
User's recommendation: Avoid Pissed Consumer.
Equipment promised was not installed after visits from 2 tech
User's recommendation: Be sure any verbal agreements are emailed and updated in the notes.
Charging my credit csrd
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- Breached what we agreed on in the contract
I am getting charges for a service I no longer have. My final payment on 9/11/2020. Equipment was taken down in my home and I purchase it (9/11), equipment taken down 9/12. and paid off my eq
User's recommendation: never.
- Horrible customer service
Thermostat not working
User's recommendation: Stay away.
Can't get anyone to call me back as promised
User's recommendation: BEWARE.
Unhappy
User's recommendation: Beware.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI quickly received a response from Vivint basically tell me pay my bill. My responseThank you for responding so quickly.Since you have evidently decided to ignore the facts that I have been treated poorly and not try to come to us reasonable revolutions this problem...
- Equipment malfunctions
- Overbilling
- Continuous lies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEquipment not working properly or not at all, and worthless customer service!
User's recommendation: Do not let a fast talking shoe salesman talk you into the system that does not work! Don't even let them in your home to talk to you about it!
- There are no pros to this system
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