Vivint Reviews and Complaints
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3
ISSUES RESOLVED
653
TOTAL REVIEWS
$340K
CLAIMED LOSSES
$1.7K
AVG LOSS
170K
PAGE VIEWS
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Cons
- Customer service
- Cancellation policies
- Service
Pros
- Price
- Speed when it worked
- Service
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- Latest review first
- Most helpful reviews first
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Resolved
50 comments
I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get...
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Author
justin.warkentin
0 comments
Vivint in San Diego, California - Lied about the production billing
My bill went from $80 to $170 with vivint. They lied about the collection and use of energy I produce. I’m in San Diego and would like to be involved in a class action suit
Author
SociableAppenzellerDog
Location
San Diego, California
Service
Cons
- How can i remove the solar panels
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Remove the panels
Tags
0 comments
We signed up april 2018.they could not provide one of the selling points to us , after the holes in wall and set up was almost done ,then they they told us,and to returned to get it working a couple more times till a service person came back moved the system to center...
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Author
CrowdedPerch589
Service
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Cancel without having to pay my way out
0 comments
Vivint - Scram
was told I pay for what I use but pay what I produce, an I still pay edison every month
Author
PissedConsumer1581197
0 comments
Vivint - Illegally contacting thru texts messages
From number 615-581-7320 I received a text from someone named Monica from Vivint Smart Home Security stating she was following up on my interest in home security. I have never contacted this company nor showed any interest in their product.
Author
PissedConsumer1576631
Product
0 comments
Vivint - I AM HAVING PEOPLE CALLING
THE PERSON CALLING FROM THIS NUMBER TELLING THEY WORK FOR VIVINT IS FASLE IN THE AREA AND THE NUMBER CAME FROM 870-455-4499 NEED TO STOP CALLING THANK YOU .
Author
ContentCeskyFousek549
Product
Pros
- I like the unti i have
Reason of review
Problems with payment
Loss
$1
Preferred solution
my solution is tell the people stop calling me.
0 comments
Vivint - Pissed off never been a customer
I somehow got put on my cousins account. I have never used Vivint but somehow they sold my cousins account to another crooked company Perfection Collection and its on my credit. If they had enough info on me they could have let me know before turning it into collection. At least I would not have been broadsided by this crooked mess. Now I may have to get an attorney involved. That’s just what the world needs more of MONEY GRUBBING CROOKS! I would NEVER trust this company with anything! Let alone my house.
Author
MuteGiantSchnauzer107
Product
Reason of review
Not my account!
Loss
$740
Preferred solution
Get the negative damage off my credit!
0 comments
Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.
Told that moving the panel would solve all my problems with the door bell. Now the doorbell still doesn't work properly. Now hole in wall where the panel was and a new hole in another wall where reinstalled.
Author
SaltyKookaburra
Location
San Antonio Northwest, Texas
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
0 comments
Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.
Off and on problems. Last called on 28 June, was sent someone out to fix the problem. Was told the screen was to far from the bell. So not the bell works worst than before he came. So now I have *** in one of my walls and another hole where he moved it. He told me it was a software problem and to wait for one month and see what happens. If the software problem is solved by then, if it is not solved it will cost me another $200. for a hard drive.
Author
SaltyKookaburra
Location
San Antonio Northwest, Texas
Product
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
0 comments
Vivint in Islip, New York - Overpaying for my electric service
I had VIvent install solar panels on my roof with the expectation -- and promise-- that I would save money by generating solar energy and selling it back to my power company. But, Vivent is charging me .16 per kwh and LIPA is charging me about .10 per KWH. It is costing me more for my electric service than it would have if I just purchased it from LIPA. This is a scam...
Author
OddballCaiman621
Location
Islip, New York
Cons
- Paying more for my electric service
Reason of review
Pricing issue
Loss
$10
Preferred solution
Remove the solar panels from my roof
Tags
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0 comments
Vivint in Compton, California - Change internet carrier and now my panel is not connected to interent
Spectrum told me to contact you, I can still use the security from my panel but I cannot use my phone to gain entry or check away from home.
Author
SassyLizard433
Location
Compton, California
Pros
- Vivint
Reason of review
I am unable to speak with someone right now.
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I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet. I switched to spectrum an...