Vivint Reviews and Complaints
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3
Issues
resolved
573
Total
reviews
$300K
Claimed
losses
$1.7K
Avg
loss
150K
Page
views
What was your experience with Vivint?
Customers don't like
- Customer service
- Service
- Cancellation policies
Customers like
- Price
- Speed when it worked
- Service
Can not believe how bad this security system is. We bought about a month and a half ago. Every time someone would finally come out to try to see the problems, it would last about 3 hours after they did fix it and again would not work properly. We bought this from Best...
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Vivint - OOOMMMMGGGGGG
Nightmare company. Long hold times, dishonest reps, idiot technicians. My system started acting up after latest software upgrade, loses connection constantly. Their solution is to do nothing..... stay away
Vivint - Cancellation of service
I’m canceling my services because we are moving to Atlanta with our children and no longer need the services. But we enjoyed the services for the years we had it. Thanks for the protection we had
Total crap!!! We’ve had this system since January and have had nothing but one problem after another. Our outdoor camera notifies us by cell phone dings every 20 seconds that it has detected something. The recorded clips are now only 3 seconds instead of 20 seconds as...
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Product
WE HAVE HAD PROBLEMS WITH TWO SYSTEMS WE HAVE IN DIFFERENT STATES. VIVINT HAS HAD TO SEND OUT TECHNICIANS TO OUR HOMES OVER 20 TIMES IN THE LAST 4 MONTHS SINCE WE STARTED, THEY HAVE REPLACED FAULTY EQUIPMENT, REBOOTS DAILY, UPDATE THEIR HORRIBLE SOFTWARE AND STILL OUR...
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Product
I didn't like
- Service
- Equipment
- Cancellation policy and contract length
I moved into a new home with an existing contract. The devices are slow and constantly have issues with connectivity and performance. I consider this a breach of contract on the part of Vivint, but they claim the only way to terminate the contract is to pay the total...
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I, LaReisha Crankson, was talked into getting from a sales guy. He informed me that I had 30 days to cancel and that I had a 3 day trial before getting billed. If I canceled then he will come pick up the equipment. Well I had a previous contract with cox. He informed...
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This Vivint system functions very RARELY, and is INEFFECTIVE with continuous service interruptions. We are having ongoing system issues which ranges from the following: App malfunction, Panel malfunction so often which requires frequent checks from technicians. Making...
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The salesman came to my door and told me about all the robberies and attacks that had been happening in town in the last few months and even one around the corner from my house. I didn't watch the news or read the paper and was scared at what seemed to be happening all...
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Similar to Vivint
I had an appointment scheduled for today and I was cancelled because the technician got caught up in another house. I was explained to the Vivint customer service that i need the alarm As soon as possible. In addition, Vivint scheduling department was rude and it was...
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