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Update by user Jul 28, 2015

I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...

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51 comments
#1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.

I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.

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Resolved
ID
#521011 Review #521011 is a subjective opinion of poster.

Unable to cancel account

We have been trying to cancel an account that was set up for my mother for over three months. VIVINT confirmed that the cancellation was processed but they continued to take the payments out of my mothers bank account. We are still waiting!DO They have terrible customer service. This i

User's recommendation: DO NOT USE THI SERVICE!!

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ID
#2608902 Review #2608902 is a subjective opinion of poster.
New Reviewer

Activation issues

Transferred 4 times then hung up on , what a joke!!!! Not happy at this second,and these are the ones monitoring your home

User's recommendation: Don’t ask for anything complicated.

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ID
#2596625 Review #2596625 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
I have had so many problems with Vivint customer service and tech support that I just cant stand it anymore. I dont feel like I can count on Vivint to protect me. Below are some of the worst experiences Ive had with Vivint.I wanted a panic button for my bedroom, so...
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ID
#2593603 Review #2593603 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Have an app that allows access from somewhere else
Cons
  • Short-term thinking - only doing the bare minimum
  • Not caring about your system problems
  • Being lied totold i cannot cancel
Preferred solution
Full refund

They will not cancell

I paid out the contract and they agreed to cancel the contract. But I still keep getting bills to pay more money. I have called them 4 times and the bills keep coming even after I paid them out. They keep saying they will cancel, but they never do.

User's recommendation: THey are a good company the software is great. But they are very expensive and way over priced.

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ID
#2585440 Review #2585440 is a subjective opinion of poster.
Location
Winnipeg, Manitoba

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Verified Reviewer
New Reviewer

Overall Eating of My Personal Experience with Vivant

Problems with key pad on 2 occasions--waited nearly an hour to speak with tech each time. Continuing problems yielded in-person service call. Fire alarm not connected correctly and was never working. Moved but monthly service changes continued despite verbal and written notice of move and intent to reconnect once established. Right hand doesn't know (or care) what left is doing.

User's recommendation: Do biz elsewhere. Rarely experienced such a poorly run operation.

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ID
#2583963 Review #2583963 is a subjective opinion of poster.
Pros
  • Equipment on a par with other service providers
Cons
  • Communication between departments - virtually non-existent
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Persistent charges after cancelation

Original review updated by user May 29, 2021
I cancelled the service and the company continues to bill. Does not honor the terms of the agreement.

User's recommendation: avoid at all costs unless you plan a lifetime commitment.

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ID
#2577708 Review #2577708 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Unethical
  • Not adhering to contracts
Loss
$80
Preferred solution
Cessation of false claim and cancel sending incorrect data to a collection agency.
New Reviewer

Frustrating!

I cannot get Citizens One to take out their equipment charge automatically out of my account! I've called 4 times now!

User's recommendation: Have only one payment!

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ID
#2572941 Review #2572941 is a subjective opinion of poster.
Location
Hastings, Nebraska

Alarm not going off

Someone coming into my apartment. The alarm is not going off. Vivint cannot solve the problem and will not cancel the contract. The intruder comes in and puts spots on the carpet, furniture and clothes.
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ID
#2567375 Review #2567375 is a subjective opinion of poster.
Pros
  • System was great in the beginning
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Need a service technician to replace a door alarm

Need to replace the alarm holder on the doggie door it keeps falling off. I have attempted to replace without success.
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ID
#2565961 Review #2565961 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible customer service, terrible experience with equipment that does not work ever

Cameras don't come on. Unable to monitor my house away from home. Playback space monkey system does not work. Total junk. They have even admitted their equipment is not as nice as Costco cameras. And cost more.

User's recommendation: My recommendation is stay away from Vivint.

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ID
#2562311 Review #2562311 is a subjective opinion of poster.
Service
Vivint Security System Plan
Cons
  • Too many to list
Loss
$3
Preferred solution
Deliver product or service ordered

Rude salesperson

Salesman for Vivint came to door at 8:30 pm. When I very politely told I wasnt interested but thank you and have a nice evening he just stood there and stared at me. I again politely repeated myself and he snorted/scoffed at me and turned around mumbling who knows what as he walked away. I specifically will not purchase from Vivint after this.

User's recommendation: Vivint has rude salespeople.

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1 comment
#2014846

I agree!

ID
#2557529 Review #2557529 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Un-needed service

Moved to rural area June 2020. Called to cancel service, was told we were still under contract(?) no contact with them since 2016. Insisted that we still had 1 year for contract. Installed system in rented home with sensors on "3" doors and was told that it would be much less expensive and the monthly fee is approximately the same. Have never recd any registration info.

User's recommendation: Require proof of contract as they lie to keep you.

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1 comment
#2013217

Ddd

ID
#2528383 Review #2528383 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • All if it would of worked and been reliable
Cons
  • Preying on seniors
  • Customer service sucks
  • Misinformation
Loss
$491
Preferred solution
Let the company propose a solution

My front door lock had come loose and started to shift when it would lock I called to get someone to

I was told to do it myself because no one could come out because of COVID but they put it in during COVID I paid someone to correct at a cost of $79 for something that should have been free to me from this company
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ID
#2523516 Review #2523516 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer
Weve been with Vivint for over a year and for the time weve been with them it has generally been a positive experience. But recently weve experienced our first customer service issue with Vivint and it has been quite an eye-opener. Weve been experiencing an issue with...
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ID
#2520847 Review #2520847 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Harrassment

I threatened if they put a foot on my property I would have them arrested because they were told to stay off. Asked them to stop texting me and calling me. Apparently they use a 3rd party to do the harassment. There is no number for the corporate executive office - only 800 who is not who I want. Been horrible - thankfully I cancelled and the deposit did not even run through my account. I have emailed with someone who sent me the cancellation confirmation and she promised no one would show - I sent her the text messages I continued to receive. I block every number. Absolutely HORRIBLE and they Lie!

User's recommendation: DO NOT WASTE YOUR TIME.

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ID
#2516224 Review #2516224 is a subjective opinion of poster.

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