Most helpful review
New Reviewer
Update by user Jul 28, 2015

I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...

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51 comments
#1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.

I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.

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Resolved
ID
#521011 Review #521011 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Lies over parts replaced and upgraded

Service rep in my area, came to my house. Was saying I needed an upgrade, we had once before. Two door Sensors didnt work, so they needed replaced, new ring doorbell, inside control then. He made a few calls, said payments 5 mths $65 then drop back to $55. Wrong, billing $260 for 5 months. I said get it out of my house!
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ID
#3710478 Review #3710478 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Preferred solution
Date and time when they will be removing their crap! not dealing with lies from the guy that set me up in my house!!

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Verified Reviewer
New Reviewer
Ive been waiting for a doorbell for 2 months and I have to wait at least another month before I could even make an appointment for a technician to come install this doorbell I have paid for. The first time when I decided to go with Vivint the technician never arrived....
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ID
#3698445 Review #3698445 is a subjective opinion of poster.
Location
Lowell, Massachusetts
Pros
  • All if it would of worked and been reliable
Cons
  • Lack of resoution
  • Deceptive practices
  • Reps lie or dont know whats going on
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
Vivint - Unprofessional rude door to door salesmen!
Update by user Jun 16, 2022

Waiting to hear from company after email because it is late. I will also call tomorrow.

Original review posted by user Jun 16, 2022
2 people came to my house to sell Vivint products and services after I communicated that I wasn't interested they continued to talk and attempt to sell. I asked that they leave my...
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3 comments
#2198297

Next time answer with a nine millimeter. Problem solved.

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ID
#3678781 Review #3678781 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Vivint Security System
Pros
  • Looks like it is highly rated based on tech
Cons
  • Unprofessional door to door solicitation
Preferred solution
Contact from company, apology, repercussions to solicitors who were rude and unprofessional, and to never be visited at my home by any representative from the company again.

Unprofessional interaction on phone

I have never had such poor customer service from any organization. It is so disheartening when you think you are suppose to get help instead you are been treated like you are optional especially when that is suppose to be your responsibility. Such insensitive and I dont care attitude shouldnt be showcase no matter your excuse. I am really disappointed with the kind of customer service I got from the billing department when my call was transferred to speak to someone who was suppose to either help or give me the right information or direct me in a respectful manner.
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ID
#3661150 Review #3661150 is a subjective opinion of poster.
Location
Aubrey, Texas
I was lied to by the sales rep who came to my home to offer my husband and I their service. He told me that they would give us 30 days to try the equipment and their service and that if we didnt like it we could cancel anytime within that time frame. It took us 10 days...
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ID
#3655552 Review #3655552 is a subjective opinion of poster.
Location
Lancaster, California

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Verified Reviewer
New Reviewer
vMy family and I had Alarm service through ADT and on 5/23/22 A Vivint Sales Rep by the name of Curtis Castillow (employee # 126059) came to our home and told us that we could try Vivint for 30 days and that if we didn't like the service or the equipment we could...
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ID
#3633300 Review #3633300 is a subjective opinion of poster.
Location
Lancaster, California
Pros
  • Nice technician
Cons
  • Shady sales reps
Preferred solution
I want Vivint to either honor the 30 day trial that their sales rep promised that we would get to try out the service so that we can cancel immediately or pay the $1000 maximum buyout and discount our equipment by $425.00

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Verified Reviewer
New Reviewer

Scammers

I signed up with Vivint, they "upgraded" my camera in 2020, when I mentioned it was the same camera, the installer stated it was an upgrade, We moved in July 2021, and live in a different state. They have been billing me 75 dollars a month since. I just got off the phone with Vivint, that said I still owe them $4500 for the upgrade!!! They are SCAMMERS in disguise!!!!stay away from Vivint

User's recommendation: Stay away from Vivint.

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ID
#3542313 Review #3542313 is a subjective opinion of poster.
Location
Springfield, Missouri
Loss
$4500
Preferred solution
Full refund
New Reviewer

UNETHICAL PRACTICES AS FAR AS UPGRADING YOUR SYSTEM

unable to sign in to my account added camera to my back told i would pay for the camera in installment with monthly pay now cannot they are telling me they cant approve payment plan the plan was 3monthly payments then changed to 5 payments now they are telling me that i was not eligable for the 5 paymedts the camera is already installed thats poor business practices i will file a complaint with the BBB

User's recommendation: IF UPGRADING PAY FOR YOUR UPGRADING UPFRONT A VERY GOOD SYSTEM HAS SOME FLAWS NEEDS TO BE FIXED WHY INSTALL A CAMER IF NOT APPROVRED FOR PAYMENT [PLAN.

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ID
#3523346 Review #3523346 is a subjective opinion of poster.
Location
Birmingham, Alabama
Loss
$499
Preferred solution
MY PAYMENT CONTINUED
New Reviewer

I have had nothing but *** luck with Vivint. The customer service at times, I might as well be talking to a wall.

ThI'm very very dissatisfied with this company. I'm half tempted to just close up my bank account. They have been of no help even if people getting in. What a security system. The camera doorbell. A piece of junk. People get past it. I wouldn't even go with this company. This is the second time that I went with them but never again. I just kept my other equipment seeing how they don't give you anything for it. And they said that it was outdated.T

User's recommendation: Think twice before you sign on. The worst mistake. Should have went with AT&T.

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ID
#3487350 Review #3487350 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Loss
$500

Horrible Customer Service

Technician was supposed to come install the system between the 4 hour block of 0800-12noon. Not a call. Received a call at 12:46pm that technician was arriving in 30 min.No wonder they have horrible reviews. DO NOT USE VIVINT. NOT RECOMMENDED.

User's recommendation: DO NOT USE VIVINT.

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ID
#3346657 Review #3346657 is a subjective opinion of poster.
Location
Hialeah, Florida

Return equipment don't need it

I just talked to Viviint customer service Bree I was told to pay them $2000 dollars and cancel my service or use it basically I never used any equipment still in the box that it came in we have a security system why do I need 2 systems I just wanted to return their equipment Never again my first and last time
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ID
#3321595 Review #3321595 is a subjective opinion of poster.
Location
Baltimore, Maryland

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Verified Reviewer
New Reviewer

UNHAPPY

By far the worst experience I ever had with a service related Business. Does not offer any technician to come and fix problems or issues..All done over phone and The customer has to fix all their issies which is not limited to climbimg ladders tracing wires and installs..HORRIBLE

User's recommendation: DONT USE VIVANT!

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ID
#3293904 Review #3293904 is a subjective opinion of poster.
Location
Queens, New York
Cons
  • Service
Loss
$5000
Preferred solution
Full refund

Cancel poor review - problem has been resolved

Cancel poor review. The issue has been resolved to my satisfaction. I do not wish to post this review.
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ID
#3252563 Review #3252563 is a subjective opinion of poster.
Location
Denver, Colorado

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Verified Reviewer
New Reviewer

Unable to cancel service

We moved from a home in Fort Worth, TX to a high-rise condo in Denver. Vivint is not an option in the new high-rise. We cancelled service in November 2021, and I have an email of that transaction. However, Vivint continues to bill us each month. I have called customer service and sent a letter to the president showing the email and explaining that the rep who sold us the service said we could cancel if we moved and the new address did not allow Vivint service. To no avail.

User's recommendation: Do not sign up for this service. It's not that great and the only goal of the company seems to be to upsell you on more expensive equipment. Plus you can never cancel for any reason.

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ID
#3249347 Review #3249347 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$89
Preferred solution
Cancel service

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Verified Reviewer
New Reviewer
We terminated our contract when moving to another city last February. Paid off my balance in full. Started getting late notices from them a few months later. Talked to them several time and they assured me it was paid off from our auto bank draft. Yet, they turned me...
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ID
#3213012 Review #3213012 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Vivint Account
Cons
  • Lack of resoution
Preferred solution
I WANT THEM TO RECALL THE COLLECTION AGENCY TO VERIFY I WAS NEVER DELEQUANT.

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