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Update by user Jul 28, 2015

I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...

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51 comments
Anonymous
#1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.

I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.

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Resolved
ID
#521011 Review #521011 is a subjective opinion of poster.

Vivint - Quality of Service and professional experience

1.8
Details
Failure to service and monitor home security equipment pre-contract.

User's recommendation: check service agreement before during business.

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ID
#2047240 Review #2047240 is a subjective opinion of poster.
3.7
Details
Tot To whom it may concern, On June 20th, a Vivint Representative knock on our door, says they are upgraded the old panel, says they will give us a camera and it will reduce our payment, so we said that will be fine, we been with Vivint for 11 years, couple weeks went...
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ID
#2045287 Review #2045287 is a subjective opinion of poster.
Loss
$853
Preferred solution
Full refund

Vivint - Unethical business practices

Do not, I repeat do not get this company for security services. Our representative, McCale lied about shipment dates, he does not know company policy, after signing the contract and paying, we wanted our product sent to a P.O. Box, he replied with of course, I call to get a tracking number, he never responds, day later he text cant go to a P.O. Box, this guy does not know company policies, Go with ADT
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ID
#2042451 Review #2042451 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vivint - Doorbell works sometimes

1.0
Details
Had lots of problems with the doorbell. When I had to buy a new panel to get it to work. The last 2 repairmen were rude and the last one told me if I called in anymore I would have to pay for any more help. It works sometimes, it does not tell me every time someone comes up to my door. Was expecting someone and was watching the LIVE camera, it didn't show anyone coming up to my door. Don't need any more cost.

User's recommendation: Don't buy the Vivint doorbell.

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ID
#2000916 Review #2000916 is a subjective opinion of poster.
Product
Vivint Security System
Preferred solution
Just waiting for my contract to expire so I can change companys.

Vivint - Door bell doesn't work properly most of the time. Was watching the "live" picture on my phone and it didn't see the person that came to my door. It did let me know about 2 minutes later.

2.3
Details
Doorbell doesn't work properly most of the time. Was watching the "live" picture on my phone and it didn't see the person that came to my door. It did let me know about 2 minutes later.

User's recommendation: Find another company.

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ID
#1998935 Review #1998935 is a subjective opinion of poster.
Location
San Antonio, Texas

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Verified Reviewer

Vivint - TERRIBLE TERRIBLE TERRIBLE

1.0
Details
I received my installation yesterday - The technician somehow connected the control panel to my living room light switch so now if I turn off the switch the control panel loses AC power. I called customer service, and they had no current solution nor offered an apology - Instead offered a technician to come out ONE week later. Terrible service + definitely not the company I expected. On top of the tech messing up, he left a thumb sized hole in my wall. Definitely DO NOT recommend this company to anyone. Now I am stuck with the equipment + terrible service.

User's recommendation: GO ELSEWHERE DON'T USE THEM.

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ID
#1971858 Review #1971858 is a subjective opinion of poster.
Location
Fort Lee, New Jersey

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Verified Reviewer
1.0
Details
We had a new system installed on 5/26/20. On 5/30 we had to have a new router installed in our home. The Vivint system would not connect to the new router, even though all other devices did in our home without any issue. In the middle of the night on 5/30 our alarm...
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ID
#1964769 Review #1964769 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Pros
  • Seemed to have high tech and cool systems
Cons
  • Pool equipment
  • No service ability
Preferred solution
Let the company propose a solution

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Verified Reviewer

Vivint - Extremely pissed off

1.0
Details
We have had the worst experience EVER. At first it was great. Then the system would not connect online. It was going off for extended periods of time and was not even online. I have spent in excess of 10 hours in 3 days trying to get this resolved and for them to send a service tech. I took a day off work, sat home, no one showed. This company is terrible! Don't fall for the cool gadgets and sales techniques, I'm having it removed and cancelled.!

User's recommendation: Run from Vivint!

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ID
#1964738 Review #1964738 is a subjective opinion of poster.
Location
Wichita, Kansas

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Verified Reviewer

Vivint - Panel replacement

4.3
Details
I've called customer service twice and have been cut off twice. The issue is that in replacing the battery pack one of the prongs broke off where the pack plugs into the board. I assume the panel will need to be replaced.
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ID
#1961185 Review #1961185 is a subjective opinion of poster.
Service
Vivint Customer Care
Preferred solution
replace panel

Vivint Products and Services Reviews

Product or Service Reviews
Security System  1.3 207
Installation  1.4 13
Security System Plan  1.2 16
Account  1.8 8
Doorbell  1.0 2

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Latest Question

Positive Review=Financial Gain?

Were you promised and/or complied with any mention that a positive social media review of Vivint would benefit you in any way? If so, please explain.

Vivint Questions
I called Vivint. Was told my wait time would be 25 minutes. I was on hold for 27 minutes and 14 seconds (I have the screenshot of the number and the time). After over 27 minutes the phone ring happened and I said hello. There was nobody on the other end. I asked over...
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ID
#1956372 Review #1956372 is a subjective opinion of poster.
Location
Jupiter, Florida

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Verified Reviewer
2.4
Details
Equipment and Application: You get some good hardware for signing up and a very nice application to tie everything together. Installation: Pretty painless. Customer Service: None existent. Billing and Pricing: Pure robbery. Result: If you have the money to spend...
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ID
#1933370 Review #1933370 is a subjective opinion of poster.
Pros
  • Quality
  • Speed when it worked
  • Service
Cons
  • Cancellation policies are horrible
  • Installation
  • Extremly unethical practices

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Verified Reviewer

Vivint - Worst alarm company I have ever dealt with

1.3
Details
I contacted Vivint to ask about installation of a new system. The price would have been several thousand dollars for equipment. I asked the rep if they would install used equipment if I purchased it and signed up for monitoring. I was told they would and even emailed the rep a list of what I was going to buy. He looked at it and then booked the install. I then proceeded to purchase all the equipment. They didn't show the day of the install and I was told they had a policy that they don't install equipment that wasn't purchased through them because it might be stolen. I offered to provide receipts for every component and told them I had already spent over $1000 on used and new equipment from ebay and home depot. They didn't care. I offered to buy some equipment from them or pay for the install as a concession and they flat out refused. They offered to sell me their equipment and do the install which would require me to spend about another $3000. Beyond terrible service and incredibly misleading and dishonest sales process. All I asked is that they follow through on their promises.

User's recommendation: Research multiple providers and read reviews. Lots of folks seem to have had negative experiences with vivint.

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ID
#1902077 Review #1902077 is a subjective opinion of poster.
Service
Vivint Installation
Loss
$1000
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Vivint is bad business!

Im not paying these people a dime. I didnt want their service in the first place. I already had ADT SECURITY. Two men came to my house and talked for 2 hours about me switching to them and told lies to get me to switch. I was under contract with ADT and they told me how to get out of it. Another lie! Had to pay ADT $1500. because the letter they had me write and the envelope they addressed for me was returned to me a few weeks later. Shady people full of lies! I just wanted them to leave so ended up signing with them. They knew exactly what they were doing. Husband out of town, they said we got this. And they worked me over! I called and called them to cut my service off and they said they gave me a number and I had to have that to get out of contract. I told them time and time again that I got no such number and I wanted It done with right now. Not without the number they said. That was such crap because they gave me no number. After months of phone calls from different people trying to collect 1000. from me or lets make a deal, it finally went on my credit report. Dropped my credit score but I still wasnt going to give in to shady business! I was planning on waiting it out till it went off my report. Well today I get a call and was threatened with my wedges being garnished or it would be taken out of my taxs. I said they cant do that and the whole world is in distress over Covid-19. Whats wrong with you people that you would even bother someone about this kind of bs. Anyway I told him I was on a job and he would have to call me back. And that will be at any time now. After reading reviews, I will answer the call and tell him like I told all the others.....Im not paying it! I have disputed this 2 times on my credit report and nothing has been done. Its still there!

User's recommendation: Do not use this company. They are very shady and dishonest! Just read the reviews!

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ID
#1893219 Review #1893219 is a subjective opinion of poster.
Service
Vivint Security System Plan
Cons
  • Cons
  • Cheaters
Loss
$1500
Preferred solution
I don’t ever want to hear from or about Vivint again!

Vivint - Inform other people of their service

1.7
Details
I purchased a Vivint system back in 2016 almost 6000.00 of equipment because I wanted the best they could offer. I just paid this off because I had nothing but problems with their equipment had them out multiple times to fix but problem always came back. The thing that really fry's my shorts is the fact I can't get into the tool box to change different programs secret code (time door can be open, which alarms to be notified for... etc) also the phone app no longer works. Now this is the reason we buy security systems is, so we can have full control over OUR systems we pay for and be able to check on things or change things in the system, BUT if you don't have their service you don't get these service, There is nothing in the contract that say's this nor do they tell you this when you cancel. I'm telling everyone I know and putting this out there that Vivint is the worst company I have ever dealt with their crooks and guess what the main corp is located in Utah ummmmm coincidence? Please tell everyone you know if you read this comment thank you!

User's recommendation: Buy your own system or go with Simply Safe.

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ID
#1868076 Review #1868076 is a subjective opinion of poster.
Loss
$1000
Preferred solution
I want the code for the main tool box and my phone app to work how much is that worth?

Vivint - Harassment Emails

1.0
Details
I initially showed interest in a home alarm, but changed my mind. Ever since then I have been getting harassment emails about their damn service every day from multiple email addresses, I block one address and another pops up. I'm sick of seeing their damn emails. I will NEVER buy anything from them.

User's recommendation: DO NOT BUY ANYTHING FROM THEM.

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ID
#1859402 Review #1859402 is a subjective opinion of poster.
Preferred solution
Stop with the robot email addresses