Vivint Reviews and Complaints
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3
Issues
resolved
581
Total
reviews
$300K
Claimed
losses
$1.7K
Avg
loss
150K
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views
What was your experience with Vivint?
Customers don't like
- Customer service
- Service
- Cancellation policies
Customers like
- Price
- Speed when it worked
- Service
Vivint - Doorbell camera doesn't work
Doorbell camera doesn't work. 2 packages on my door 2 different company. Camera does not record unless you have been standing in front of it for 20 seconds. Bought and installed 24 hours ago.
Vivint - Trying to cancel service
We received letters saying that our home was not covered anymore,and we needed to have an upgrade.So my husband decided to go with another provider. Now we are trying to cancel the services
cameras continue to say offline, none work, garage door will say it is open when it is closed, can't open garage using app., front door bell camera doesn't work, says front door open. Have called customer services numerous times even spoke to a manger whom was suppose...
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A salesman pushed his way past my wife and when i came up and showed him the no soliciting sign on my door, he still wouldnt leave. After many many different reasons why i was not changing my current system and that what components i had were none of his business. I...
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This company and equipment is crap! the doorbell camera is always offline and instead of automatically connecting- I have to always call to trouble shoot it- what is the point! they claim that the internet connection however this is the only camera that has issue, the...
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They did a software update, I think this is their scam to sell new equipment to customers. Cause that’s when our troubles began, alarms went off all hrs of the day and night , multiple times, Vivint insisted we purchase the new and improved package, we refused. We...
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I liked
- Look of the control panel
- I like the equipment when it works
I didn't like
- Deceitfulness of salesman
- Pressure to renew
- Cancellation policies
Don't stress yourself with this sub par system. Considering the fact that the system was total garbage which had technicians coming to the dwelling on a bi-monthly basis to try to alleviate the issues, it was more stressful trying to get out of the contract than it was...
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These Vivint jackpoles keep coming to my door every year and try to sell me their crap. I can tell they are not being entirely truthful during their sales pitch and not being truthful about their final price. The worst part that irritates me is that they always tell me...
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Ed Jakusz
Honest, they don't know the word. They even to!d use as long as we have your bank account we can withdraw as much as we want. If I had money i would get attorney.
Can not believe how bad this security system is. We bought about a month and a half ago. Every time someone would finally come out to try to see the problems, it would last about 3 hours after they did fix it and again would not work properly. We bought this from Best...
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Sandra spickard
I am cancelling this service as I have retired and no longer afford this service. I have not used it in 1 1/2 years as my son lives with me and someone is always at home and w...
Similar to Vivint
Vivint - OOOMMMMGGGGGG
Nightmare company. Long hold times, dishonest reps, idiot technicians. My system started acting up after latest software upgrade, loses connection constantly. Their solution is to do nothing..... stay away
I am having the same issues as you. I purchased my system in December, it is now July. My system has not worked correctly since then. My doorbell is offline for 2 months now. ...