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Vivint
Reviews and Complaints
Reviews Chart
$390K
CLAIMED LOSSES
729
TOTAL REVIEWS
180K
PAGE VIEWS
3
ISSUES RESOLVED
Update by user Jul 28, 2015
I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...
51 comments
I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.
I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.
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Resolved
ID
Terrible Service - Forced Contracts - Taking Advantage of Seniors
These folks are con artists and thieves as far as i am concerned - my mother contracted with them based on the fear that they pushed and then kept upping her terms and would not let her cancel. She is 98 years old, can't hear and their service does not provide the fall awareness or other alerts and communications for someone her age etc. Not being able to cancel, getting pushed into another multi-year contract with fast talking and selling her something that required internet which she doesn't even have in her home. *** she can barely answer the phone. These guys should be taken to court for a class action and put them in their place. AWFUL Company
User's recommendation: Stay Away - don't sign and definitely don't give them your card or bank info.
ID
Pros
- Looks pretty
Cons
- Contract terms over sold thieves
Loss
$450
Preferred solution
Let the company propose a solution
I was taken advantage of!!!
Your salesperson Johnny Dykster 801-391-2731 stating that the item was free and just paid for the monitor system. Which was a lie because I receive a bill from Fortiva Retail Credit for $1,236.00 for the equipment.
ID
Product
Vivint Account
Loss
$1
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I've been a Vivint customer for over 10 years. During the early days while my system was working properly they were great to deal with. After 6 years however, my system started needing service but since I live in an area without a full time Vivint tech, service...
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ID
Pros
- Good system when its working
Cons
- Do not follow through with their promises
Loss
$1600
Preferred solution
The opportunity for a solution has passed. I'm remised that my money is gone so I'm warning other of my plight.
Vivint Hard Inquiry without Permission
Vivint ran a hard inquiry on my credit and I never spoke with them or authorized the hard inquiry. I have disputed the hard inquiry with the relevant credit agencies and will NEVER trust this company for anything.
User's recommendation: Check Your Credit Reports Regularly.
ID
Location
Nottingham, Maryland
THE PERSON THAT WORK THERE
THE PERSON WORKING THERE IS A SCAM AND THEY TRY TO GET MONEY FROM A CREDIT CARD AND I DO NOT USE THEM KIND OF CARD ARE GIVE THE NUMBER OUT FOR THEM MY MONEY IS SEND BY CHECK TO THE COMPANY ON THE 3TH OF THE MONTH THANK YOU .
User's recommendation: DO NOT CALL ME THANK YOU.
ID
Service
Vivint Customer Care
PissedConsumer.com fights for consumer rights
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo tell people, "DON'T DO IT!!!"
Vivint sucks. Their overall good reviews appear to be from magazines, and I have to believe that there was money being exchanged under the table. They SUCK! I canceled within the 72 hours and I keep getting billed. They keep telling me they are refunding me my money, and yet another month goes by. I have registered a complaint with BBB and a disputes with my bank.
User's recommendation: Run as far away as you can from Vivint.
ID
Pros
- Despite the fact that the employees are full of it
Cons
- Supervisor and his response
- Deceptive practices
- Poor troubleshooting ability
Loss
$200
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The salesperson used deceptive practices to enter our home by telling us a specific state trooper referred us. Come to find out, by talking to the state trooper, this was not accurate and many others expressed to the trooper that his name was used as a referral. The...
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ID
Location
Provo, Utah
Service
Vivint Sales Manager
Cons
- Are dishonest
- Deceptive practices
- Horrible customer service
Loss
$4000
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I contacted Vivint a while ago to get monthly pricing. They called and texted everyday until I decided finally to call back the number they were calling from. I spoke at length to the rep and got pricing for monthly monitoring and equipment finance which was around $70...
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ID
Location
Bellevue, Washington
Product
Vivint Security System
Pros
- High end product
Cons
- Switch and bait
- Customer service
Loss
$31
Preferred solution
Deliver product or service ordered
Terrible customer service and billing issues
Vivint mistakenly charged our account twice in the same month for $1020 each time without consent or explanation total $2,040. Had to speak to 7 different Loyalty employees and after a month and a half I received my money back. They wouldn't credit my account on file or CC on file instead they sent a check. We have had 7 months on ongoing product issues and have to call Vivint 2 or 3 times a month so a tech can perform routine maintenance.
User's recommendation: Dont waist your time with Vivint!!! stick to a company that has been around for years like ADT. Vivint once was a solid company but has changed over the years. You have been warned!!!
1 comment
ID
Location
Calimesa, California
Loss
$1000
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of service
Need to cancel service. After numerous attempts by phone in an attempt to eliminate service I have been unsuccessful. They are taking advantage of seniors transfer to numerous departments in attempt to wear you down and nothing gets done.
1 comment
ID
Location
Glendale, Arizona
Loss
$200
Preferred solution
cancelation
No call back
I recently canceled my Land line for the phone which disconnected my being able to see my account on the computer, several times i contacted customer service explained my situation and was told that someone would contact me within a week after numerous calls i have never gotten a response all i wanted to know was if their was any other way to get the account back on the computer. Also i recommended someone for the system they had it installed i had the same results so as far as i am concerned i will never recommend anyone to get the system if they ever wanted to get any answers to a problem and am sorry i didn't go with someone else.
ID
Location
Marietta, Georgia
Happy and unhappy
I am happy we have the system. If, however, I had known it takes 1 and a half hour for the doorbell ring to come to my phone I may have reconsidered the system. What if I needed to talk to the person outside my home? I don't think he would be standing 'outside' that long!! The app SUCKS! It is a very pricey system. It should have a top quality app system too!
User's recommendation: Be aware that the app is not reliable if you have stepped out, or if you are in your back yard, or in the tub!
ID
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
On June 22, 2020 I contacted Vivint's Customer Loyalty / Retention department to cancel my account. I was selling the property where service was activated and no longer needed it. After sitting on hold for nearly an hour, I was completely ignored multiple times telling...
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ID
Location
Provo, Utah
Product
Vivint Security System
Cons
- Reps lie or dont know whats going on
- Very long hold times to speak with agent
- Pushy
Loss
$90
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was out of town when they stopped by my house to sell me a Vivint system, but they talked to my wife (whose name is not even on the mortgage). She ended up falling for it and had them install the system and the contract.my wife and the salesman talked to me on the...
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ID
Cons
- Supervisor and his response
- Customer service sucks
- Company was not up front with there cancellation policy
Loss
$1700
Preferred solution
let me out of the contract without paying any cancellation fees and without paying off the rest of the equipment that I no longer own.
Play back
why can i replay video to catch a crook that broke in my store last nite 8/14/20
ID
Preferred solution
Price reduction
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Even after my last posting the issue for my parents has still not been resolved. Emails, certified letters etc have been sent for cancelation.
They refuse to shut off service and stop billing.
Complaints have been sent to FTC, Consumer Complaints, etc. Next is to contact a media outlet for coverage about how they threaten and scare seniors.