Vivint Reviews and Complaints
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3
Issues
resolved
556
Total
reviews
$290K
Claimed
losses
$1.7K
Avg
loss
140K
Page
views
What was your experience with Vivint?
Customers don't like
- Customer service
- Service
- Cancellation policies
Customers like
- Price
- Speed when it worked
- Service
-I original signed up with Vivint at Best Buy in Nov.2017 I got a full package deal doorbell and 2 outdoor cameras and one inside cameras they charged me $2200 for everything. I asked several different questions about the service the company ect and made sure they was...
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Vivint installed a Security System in my home.While the technician was drilling in the wall, he struck a group of electrical wiring. Needless to say, this is still causing problems in my home. After being paid a small amount for damages, it is still a problem. I was...
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I didn't like
- Dismissive nature
Deceptive sales tactics and extremely expensive for product that doesn't work half the time doorbell does not work in technician so they could not fix it sensor in bathroom goes off on expectedly in the middle of the night 60 month contract was hidden from us until the...
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CO detector has a life of 5 years. Failed. Can not get support with out buying a new panel, designed obsolesce, plus at least one month service contract for $40. (Need to synch up the detector with the panel). Add $70 for the detector and what you have is a scam. Got a...
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Product
Had my system 6 yrs. No problems. Had a few minor problems fixed But, if you go beyond that, your screwed. 3 days on the phone, 3 hours at a time, 11 days no glass break service, and they still want me to wait another week. REALLY. 2 supervisors with brains my dog has...
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About 8 mths ago I got vivint security installed, with the guarantee that I could cancel at anytime once my equipment loan was paid off. All I would have to do is go month to month, then cancel. Well, I paid off my loan a week later, just to be told that I only had 3...
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Vivint - Worst EVER
Been 1.5 years and still haven't finished install. Won't return calls and still trying to charge, I have yet to even arm the alarm. NEVER EVER EVER USE Vivant
Do not use Vivint. This is a dishonest misleading company who has absolutely terrible customer service, product support, and will try to lock you into contracts without authorization or reviewing any of the terms. I am currently awaiting my court date to have my issues...
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Product
I didn't like
- Misrepresentation
- Illegal practices
- Customer service
Vivint - Cancellation of service
I am not disappointed with Vivints service. I am single and I have no one to ask for help from. I want my acct closed totally. Acct #2374021
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Product
Then offered to take a half day off work, schedule noon and after, just got an email, 10-12. AGAIN, MY GOG IS SMARTER. They are not going to credit my bill for no service. I d...