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Trying to cancel service is by far, worst ever. Not only did thy say they would stop all ach pyments . But the continue to take payments out of my account . I made several calls and chats. Each rep always gave a different answer , or forgot to mention something...
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#1332263
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It's clear that Vivint has no intention of fixing their deceptive ways. I have spoken to four representatives, all of which gave me varying answers to the very simple request to transfer the "SYSTEM PURCHASE AND SERVICES AGREEMENT-RETAIL INSTALLMENT CONTRACT" to the...
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2.8
#1331247
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Vivint appears to me to be a company that is only concerned in taking your money. Their home security system stinks and doesn't work at my home. Their contract says that you have 3 days to cancel but it takes them longer than that to install the system. And they don't...
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#1328420
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This company and everyone associated with it is the worst customer service and the biggest bunch of liars I have ever seen! They lied about monitoring and said it was a 1 time charge, and that you can monitor yourself at no charge. Then they started charging me a $49 a...
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#1326572
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I'm curious as to how Vivint won the JD Power Award for “Highest in Customer Satisfaction with Home Security Systems.” Their salesman worried me to death about buying the system. Then once I buy it, it's like an Act of Congress to get them to come out and replace a...
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2.4
I liked
  • Features
I didn't like
  • Lack of customer service and professionalism
#1325801
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I signed up with Vivint because i have friends and relatives that swear be it. On my initial call i said I had 3 doors and 9 windows. Well skip to today. I have a door that the sensor isnt working as well as windows, and it stopped on Thursday. They say there was...
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1.3
#1324029
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I am frustrated over this company that continue to use information illegally and think it is okay. I have not ever owned or signed for a Vivint account or system at anytime, but somehow my information keep coming up in their system. This is the second time. Now it is...
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I didn't like
  • Never owned or signed for an account
#1318739
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Where to start? First we were led to believe that we were signing up for a year, then after all the papers, which yes we should have read, but believed the sales guy, fund we had actually signed on for 3 years. If only that was it and the service had been good, we...
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#1317744
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Customer support is very inexperienced and lacks the knowledge to resolve any problems presented...Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent...
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I didn't like
  • Reliability
  • I did not like and would nor recommend to anyone
#1312541
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Vivint - Doorbell camera doesn't work

Doorbell camera doesn't work. 2 packages on my door 2 different company. Camera does not record unless you have been standing in front of it for 20 seconds. Bought and installed 24 hours ago.
#1307891
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