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Update by user Jul 28, 2015

I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...

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50 comments
Anonymous
#1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.

I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.

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Resolved Most Helpful
Review
#521011 Review #521011 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
I have had Vivint security home systems. And upon termination, they charge large fees to terminate the contract. I paid for it, but interestingly enough, they demanded I pay for the lease of the equipment. In simple terms, I purchased the equipment with a month to...
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Review
#1708187 Review #1708187 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Leave us alone.
1.0
Details
I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock...
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Review
#1705292 Review #1705292 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint in Forney, Texas - Multiple issues

Call in for help. On hold for hours. No help when my panel had issues.
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Review
#1695941 Review #1695941 is a subjective opinion of poster.
1.0
Details
Worst experience by the door to door sales guy. Invites himself in for a drink of water. Once in my house he said he needed to make a quick call to see what speeds I could get at my location. He then puts me on the phone with a guy who asked for some basic info such as...
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1 comment
ExcellentTibetan Mastiff431
#1767269

Same tactic used on me. They installed before I could say what the *** While I'm discussing with the guy who knocked on the door, he signaled a crew of 5-7 men to install before I could look at the contract.

Additionally, I was a renter. Installs were only for homeowners.

Then I could not get it cancelled. Then they trashed my credit.

Review
#1688610 Review #1688610 is a subjective opinion of poster.
Cons
  • Being lied totold i cannot cancel
  • Unprofessional conduct
Reason of review
Poor customer service
Preferred solution
Stop allowing sales people to be deceptive
1.2
Details
We got the Vivant security system last summer. We have had nothing but problems with the cameras. I don’t check them daily, but when I do need to check them from the app, my videos won’t download or I find that the cameras haven’t been recording at all for several...
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Review
#1687157 Review #1687157 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Friendliness of customer support
Cons
  • Not caring about your system problems
Reason of review
Bad quality
Loss
$500
Preferred solution
Stop charging me and take equipment back
1.8
Details
STAY AWAY FROM THIS COMPANY. I have only written one negative review in my life. This one is worse. Read along with me. I went with Vivint for our home security for the smart home integration and the fact that they would do all the installation for us. Reviews were...
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Review
#1676663 Review #1676663 is a subjective opinion of poster.
Service
Vivint Security System Installation
Pros
  • System
Cons
  • Uneducated installation
  • Customer support
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Tags
  • Vivint Poor Service

Vivint in Las Vegas, Nevada - Horrible

1.0
Details
Don't do it. They over charge and don't even tell you. I am being over charges by $40.00 without consent. I don't know how this company is getting away with it. I have filed a complaint with every government agency I can to have these people cancel this contract. Oh, not to mention they feel that it's okay for me to rent faulty equipment that puts my minor children in danger.
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Review
#1668326 Review #1668326 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Being deceived about their product
  • Scam
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund

Vivint - Cancellation

I want to cancel my vivint but it’s on my 11th day already so they want me to pay 50% of price. Any help
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1 comment
ExcellentTibetan Mastiff431
#1767277

I'd be surprised if anyone has succeeded in cancelling Vivant security. They sign you up with auto draft from your checking account.

They will not stop taking out payments. The company did not provide service through the installed equipment. But charged me every month for years.

Then they trashed my credit report for good measure which has cost me huge amounts of money bc I can only qualify for high interest credit card & loans for 7 years. Mafia type company policies.

Review
#1668014 Review #1668014 is a subjective opinion of poster.
1.8
Details
Vivint - More than two years of cameras going in and out.
Vivint - More than two years of cameras going in and out.
I have tried to give the benefit of the doubt to Vivint. I have reset my alarm system so many times that I’ve actually gotten really good at it. I have had technicians out here at least a dozen times or more in the last two years. Every time they come out it is a new...
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Review
#1663334 Review #1663334 is a subjective opinion of poster.
Cons
  • Equipment is very poor quality
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

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Vivint in Grovetown, Georgia - Horrible Customer Service

1.4
Details
Door to door salesman essentially lied about services provided, cost, cancellation procedure, you name it. I'm paying 50 bucks a month for a smart thermostat that is offline 75% of the time and a doorbell camera that is essentially useless. I was promised $400 but was not told it was for switching from a different home security company (I didn't have one). Was told oh well on that. Also, please tell me why the Vivint panel would have a disarm/arm function if they never even installed sensors???? Was told since I was military the cancellation fee would be waived. When I brought that up to customer service, they said they would get in contact with the salesman to verify, but never got back to me. Thank god for military orders, finally getting out of this nightmare.
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Review
#1661703 Review #1661703 is a subjective opinion of poster.
Service
Vivint Sales Representative
Reason of review
Poor customer service