Kimberly S Zqa

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Verified Reviewer
| map-marker Los Angeles, California

Fraud complaint

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I Set up an appointment for a new service with vivint. On the day the technician came he went over the service order with me and I agreed that the order was correct. He had me do a hard pull on my credit which dropped my score 60 points, only to not be able to finish my job on that day because of lack of equipment. I questioned the technician on why I was not advised of this initially as I could have rescheduled my appointment. At least be considerate of my time and my choice. He came in my home and between reviewing my service order and running my credit it took an hour and a half. A absolute waste of time for not having all the materials to complete the job. The technician was deceptive basically a pathological liar and would not take accountability for being dishonest by not letting me know he didn't have everything to finish up that day. I put him out and called the company to speak with a manager 3 weeks later.. my credit was ran and I was approved for 4,000 dollars for equipment but after that happened with the technician I modified my order to have less equipment. To this day I don't have a service contract to reflect the changes I made and have not spoken with a manager yet!!!.. Same reason I left my previous security service poor customer service... Then I realized that Vivint has a class action lawsuit for fraud. The same thing that was done to me... imagine that. Stay away from this company... called to get the corporate number to make a complaint all they have is an address to write complaints. So since I have to write, I'm gonna go on every platform and spread the word about how horrible they treat their customers!!!
View full review
Loss:
$2500
Cons:
  • Deceptive practices

Preferred solution: Price reduction

User's recommendation: STAY AWAY FROM Vivint they are horrible!!!!!!

Simrpriet K Mxo

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Verified Reviewer
| map-marker Vallejo, California

Camera service at home

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Vivint - Camera service at home
Vivint - Camera service at home
I'm having this camera service from long time, it's a horrible company I ever in my entire life in rolled with. I request already multiple times. This is continuously happening to my property because of this company, I am not able to switch mine service to other company because they are threatening me to pay the remaining balance of the four-year agreement. Why I am liable to pay when you are not able to provide me a good service. I sign up for 24 /7 camera security at my house, are you providing me 24 /7 service. Due to this company and the service. My security is being challenged. From six-month my camera is not working and after complaining multiple times these people are sleeping they don't really care what is happening to the property. Only what the care is monthly installment is coming to their account, that's about it. After complaining to be BBB, they attempted to call me ones, that's about it. I called them multiple time after that on the number. No response at all. No one call me back after that. These people are very irresponsible and fake company.
View full review
Loss:
$1700
Pros:
  • We will send a technician in they will help resolve the issue
Cons:
  • Full refund

Preferred solution: Full refund

User's recommendation: Don’t enroll with this company. If you are home I don’t think you need a camera. You need a camera when you’re not home and you can operate it and you can see you what is going on at your home

Darrel P Hkm

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Verified Reviewer

Exceptional Poor Service and Absolute Liars

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May 20th, 2019, a day of my life I wish I had back. I purchased my new home that had an existing Vivent alarm system set up in it already. I called Vivent because I wanted to add another outdoor camera and get the newest panel they had, while transferring the system into my name. The sales rep came out, promised me it would be $97.77 per month for 24 months, then $39.99 for the remaining 36 months. It is now 52 months in & they are still charging me the original $97.77 Calls to customer service are just a transfer party. Today alone I have spoken to Shane, Drake, Melissa, Timothy, Madeline and Vanessa and am STILL waiting to speak to the manager to get this resolved. Seems the Sales rep and installation technician, who by the way have been terminated for deceitful practices, charged me for the entire system. I have been paying for equipment I already owned. I've called them a few times to find out why the payment hasn't adjusted yet, and I keep getting the response "ill have a manager call you back". In 24 months, it has not happened yet. Today, after yet another broken promise, I called and insisted I was canceling my account. I have been sent to every department except cancelations. On my last transfer, the young lady didn't even speak English. I am determined to NOT give up, and will see this through. The phone call has lasted 105 minutes so far... They tried to tell me I have signed a contract, yet I never received said contract, either in print or electronically. I record ALL of my conversations (legal in my state for one party acknowledgement), and they have admitted it is entirely their mistake, yet they want ME to pay for it. In my state, once you sign a contract, the "company" has 21 days to get you a copy of said signed contract. This has never happened. They have violated their own agreement/contract. Giving is a despicable company that lies through its teeth about everything, and then just gives you the run around until you get so exhausted you just either hang up or quit trying. I am determined to see this through. I am determined to get this lying, deceitful, thieving company out of my life. As of September 12th, 2023, I have been overcharged $1,619.84. I have spent approximately 19 hours and 30 minutes (so far) on the phone trying to get this resolved. I plan on billing them for my time. This is absolutely ridiculous
View full review
Loss:
$2
Cons:
  • Cheats
  • Thieves
  • Deceitful

Preferred solution: Full refund

User's recommendation: STAY AWAY - FAR AWAY - LIARS, CHEATS, THIEVES......

Sue G Zen

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Verified Reviewer
| map-marker Springfield, Illinois

Poor service

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we started with Vivint 4 years ago. Gradual the sensors failed. First the water sensor, then one door sensor, then another door sensor and finally the last 2 failed. We waited until our new doors were installed & called to set it up. after an hour with a service person that was difficult to understand, she finally said we had to have a service person come out for $99 (apparently after the first year or so, they dont cover service). When he came, he told us our sensors werent theirs, just the magnets were. we told him Vivint did the setup, but he was adamant that the sensors werent theirs. we td him to cancel the whole thing, talked to their people on the phone to pay off Vivint & the bank that financed the equipment. We told him to take all their equipment but since we had paid it off it was ours. $230 to the bank & $136 to Vivint to close the account on 9/21. Imagine my surprise to see a Vivint charge for $147 to our bank. Now they say its the $99 useless service charge & the charge for October, but that will be refunded after 30 days from when we closed the account. THEY ARE CROOKS!
View full review
Loss:
$147
Cons:
  • Equipment malfunctions

Preferred solution: Full refund

User's recommendation: Don’t use Vivint

James S Drq

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Verified Reviewer

Dereliction of duty (by you)

Vivint - Dereliction of duty (by you)
Updated by user Aug 07, 2023

Scheduled technician to look at faulty equipment. Technician didn't show up.

Updated by user Jul 29, 2023

Keep getting calls from vivint. They hire entitled, easily offended phone staff who simply end the call. This is how vivint prolongs the opportunity to steal your money.

Original review Jul 29, 2023
Last winter while out of country a waterline in my home burst. When by chance, the person I left with my keys, checked on the home. Your water sensor was floating in water. Either your equipment, monitoring, staff - probably all three - are faulty. You have yet to even offer to have a "technician" inspect your non serviceable equipment. You instead have your easily offended - probably millenial - staff call me and harass me for payment of your NON-service. You even had then try to fool me into paying by claiming it was for another residence. This tells me you have your fat greedy fingers in all the pots. It is you Vivint who is at fault. It is you therefore, whom is indebted to me. I owe you nothing. Contact me when you schedule to have your equipment removed from my home. You have voided any contract
View full review
Loss:
$5000
Cons:
  • Quite ignorant

Preferred solution: Full refund

Alisha M Ulj

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Verified Reviewer
| map-marker Tyler, Texas

Deceptive Business Practices

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Vivint - Deceptive Business Practices
Original review Jun 13, 2023
Vivint is deceptive. How do you install equipment that has been pre-approved and the final approval is after the install? Not once on the call did they divulge this information. Instead they take $550 out of your account and then say Well its in the contract. How if you didnt know the actual amount approved until after the equipment is installed? They set you up by doing this and as a consumer please read and educate yourselves. Our equipment was installed on Friday and by Tuesday morning we received our contract along with an unauthorized payment. If you have a security company please do not be sucked in by the salesman. The equipment is cheap and after further research it doesnt hold up after a few months. Furthermore, they are dishonest. I wished my husband would have researched before signing up with them because they have several class action lawsuits due to deceptive practices. If you steal from another companyyoull steal from a consumer. Also, for those who are wondering. No the down payment wasnt in the original contract which is why we received it 4 days after the install. If the salesperson and the installer didnt know about the down payment, how would the consumer know? They are trash!
View full review
Loss:
$550

Preferred solution: Full refund

User's recommendation: They are deceptive and unethical. They claim the equipment is financed but it is them drafting the payments!

John S Bwq

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Verified Reviewer

Camera Offline, Horrible Customer Service

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Updated by user Oct 22, 2023

They are proud of building security systems that don’t work. The Attorney General needs to be notified of there reckless business practices.

Original review Sep 22, 2023
Every week something is wrong with this system, followed by an interaction with a smart mouthed, young dummy to help ruin the process even more. You will not be secure at all as the camera is always offline or something needs to constantly be rebooted. I have been lied to by every single person I interacted with at this company and they hate Veterans as well. Spend your patriotic money somewhere else.
View full review
Cons:
  • Unreliable equipment with bad customer service

Preferred solution: Price reduction

User's recommendation: Stay Away

Roosevelt W Nna

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Verified Reviewer

DONT US THIS COMPANY

THIS IS THE ABSOLUTE WORSE COMPANY TO GET INVOLVED WITH STAY AWAY FROM THEM YOULL BE CHARGED FOR STUFF HIDDEN AND OVER PRICED AND THEY ARE NOT WILLING TO HELP THEIR CUSTOMERS. BEWARE EVERYONE
View full review
Loss:
$4000
Pros:
  • Complete rip off
Cons:
  • Complete rip off

Preferred solution: Full refund

User's recommendation: STAY AWAY

Resolved
Abree Jzd

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Verified Reviewer

Resolved: Billing me after cancellation

Updated by user Oct 21, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 20, 2023
Vivint is a sub par security company at best. Their technology is mediocre and holds no value once you're out of their contract. After I provided a written cancellation letter per their company policy, I was billed for 3 consecutive months. After many phone calls they finally have stopped billing me. They have yet to reimburse me the unauthorized charges after cancellation. I spoke with several reps that stated they would resolve the issue but nothing was done. The audacity of Vivint is that they are now calling me to sell me a new deal while they still owe me money. I have filed a complaint to the State Attorney General. Stay away from this slimeball company.
View full review
Loss:
$400
Cons:
  • Mediocre equipment
  • Unauthorized charges
  • Poor customer service

User's recommendation: Buy a gun or go with ADT

Angelnette T

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Verified Reviewer
| map-marker Remiremont, Grand Est

Vivint customer service and in service has been terrible. They do not follow through and give you equipment that does not work. The customer service is terrible.

Updated by user Sep 25, 2023

Nothing has changed. Nothing has been done.

Original review Sep 18, 2023
Vivint is money driven only. The level of service they provide is not important. They do not care about the quality of service that is given you. I have had nothing but trouble after over 10 years of service. Now all I get is *** service and a *** system. They used to be better than this.
View full review

Preferred solution: Complete working equipment, better quality of equipment and better service.

User's recommendation: Shop around and find people that stand behind what they sale and promise you.

Cecile N Fye

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Verified Reviewer

Ripped off and pissed off!!!

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May 4th a salesman came to my home. He explained about the services available. I explained to him I had always wanted vivant since learning the technology however I was in a contract. He said at this time there was a special where they would pay higher. I asked several times during that day. 4 hrs later after texting with him, and forwarded by text my contract with the other company, I then was installed. The tech was here till 11pm!!! Then, I waited a bit to have my garage set up because I had to cancel with the other company per the tech due to the signal. He never called back after I notified him it had been disconnected. So then I called into IT and they helped me set it up. On my text the salesperson stated after looking at contract that we were good...and I thoughtwell I'm happy and life would move on but I was mistaken. I hadn't received anything from sales or from company so about a week later and once a week until last week I tried to get in touch with vivint buy out and sales. Neither was helpful and neither had received the paperwork I emailed to salesman about the payoff. I sent him the demand letter and the ladies name at the old place which both had my information and the payout. Finally after three long weeks of holding and getting no where, I got to someone who said the reason I had not heard anything was because the sales person did not put the buyout into the system. I gave the information to them, and they said they would get in touch with the sales person. Another week went by, and I again called and asked for a supervisor which I was not given, and then I received a text and email the other day that was 1000 less than the contract...so then I asked about canceling cause it makes no sense to have a new bill for 1000 and have to pay for equipment and the service and it definitely wasn't going to work...but now, I can't because I'm past the 30 days!!! WTH!!! If you guys had answered, if the salesperson had done his job and not lied on amount or answered both me and the buyout team, this would not be happening Now I owe the other company a 1000 dollars and have to pay vivint and I'm locked into this and I'm very passed It's unfair and unethical and bad business. It will be reported to Attorney General and BBB and anyone else I can, because I was done wrong and that salesperson gets away with not doing His job and lying!!! Terrible
View full review
Loss:
$1000

Preferred solution: Full refund

User's recommendation: Stay away

Jessica F Jfe

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Verified Reviewer

DECEPTIVE SALE PRACTICES PHONE CALL NOW

Vivint - DECEPTIVE SALE PRACTICES PHONE CALL NOW
Vivint - DECEPTIVE SALE PRACTICES PHONE CALL NOW
Updated by user Jun 01, 2023

*** NO!

Original review May 31, 2023
I HAVE BEEN ON THE PHONE WITH YOUR COMPANY WITH FIVE DIFFERENT REPRESENTATIVES AND FOR A COMBINED TOTAL OF SEVEN HOURS ON MAY 30TH, 2023. I HAVE BEEN WAITING FOR A PHONE CALL BACK FROM CASEY AND TO NO AVAIL HAVE NOT HEARD FROM HIM. YOUR COMPANY DECEPTIVELY AND ILLEGALLY ENTERED ME INTO A 60-MONTH CONTRACT AND OPENED TWO, TWO LINES OF CREDIT. ONE WITH CITIZENS AND ONE WITH MOSIAC SOLAR. I WANT THIS TAKEN CARE OF ASAP. Also, there are class action lawsuits open against VIVINT currently.
View full review
Loss:
$400

Preferred solution: Full refund

User's recommendation: Do not open your door and let VIVINT in.

Jacqueline L Hpc

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Verified Reviewer
| map-marker Salt Lake City, Utah

Deceptive sales representative

Vivint sales representative told me 60 and older could try the service for 30 days after 20 days I called to cancel and they refused to cancel saying I only had 3 days I was leaving the following day for vacation and wasn't going to be there the next 3 days and told him
View full review
Loss:
$3200
Cons:
  • Deceptive sales practice

Preferred solution: Full refund

User's recommendation: Do not trust Vivint sales representative

Anonymous
map-marker Gillette, Wyoming

Stay Away From Vivint

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My panel modem was not connecting to cell towers in my area. I was out of my contract and had been happy with them so after talking to them and being promised to be reimbursed I agreed to be on a waiting list.

Well I ended up cancelling my account after giving up on them getting me equipment I could count on. And guess what they wont give me my money back. Stay away from this fake horrible company. And looking back they knew my panel wasn't working right and couldn't be counted on by the alerts they got.

But they didn't give a *** about my family. All they care about is money.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information.
In regards to the customers system being down for several months, Vivint requires that all customers perform a system test every 30 days to make sure there are no problems with the system. In the event that the customer notices a problem with the system they are always encouraged to reach out to our customer care department either by calling, chatting, or sending an email so that we can resolved the problem the customer is experiencing.
In the event that a customer has experienced a problem with the system and they are not able to utilize all of the features of the system we want to make sure and get the system working. Once we are able to resolve the problems we are able to credit the customer back for the time the system was not functioning but the customer was paying for the system. We are showing that the customer has been credited and refunded for the time they were not able to use the system.
If the customer still has any questions or concerns they are encouraged to contact our customer care department at (800) 216-5232 and they will be able to further assist.
View full review
Cons:
  • Being lied to
  • Having my loyalty backfire
Reason of review:
Not as described/ advertised
Loss:
$200
Anonymous
map-marker New London, Missouri

Awful Everything but Monitoring

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We moved from California to Missouri in Aug 2013 and let Vivint know we moved. Since we had a rental house we couldn't really restart in Mo.

Vivint started up the service at our old house at 409 Mavis Ct in Ridgecrest, CA. and still made us pay for it instead of calling us to find out what was going on! Also, they make you pay for one more month after you cancel your service! They're not even apologetic about this either because they say it is in the contract!

That extra money they made me pay is going to be multiplied x 1000 with all the people I will turn away from Vivint. I work for a company that employs over 100,000 people in the US.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information.
The customer was installed with Vivint on January 28th of 2011 with a 48 month agreement which would place the end date January of 2015. In order to cancel the customer would need to contact Vivint up to 90 days prior but no later than 30 days prior to the requested date of cancellation.
The customer contacted Vivint August 4th of 2014 in regards to moving to Missouri, at that time the customer was presented with different options in regards to either moving the system, renewing the agreement and moving the system, or cancelling the agreement completely. The customer informed the customer loyalty agent that they would speak with the land lord at the new residence and then call back after making a decision.
The customer next contacted Vivint on January 10th of 2015 stating that they had been trying to cancel the account and they were now past due. The customer had not made any payments from August until January causing them to be past due. The customer again requested to be cancelled at that point and we were able to cancel out the account.
At this time the customer’s account with Vivint has been cancelled they have a $0 balance on the account and are under no further obligation to Vivint. If they have any further questions they can contact our award winning customer care department at (800) 216-5232 and they are available 24/7.
View full review
Pros:
  • Service
  • Quality
Cons:
  • Cancellation policy
  • Harassing calls afterwards
  • Customer service
Reason of review:
Poor customer service
Loss:
$464
Preferred solution:

Price reduction

Anonymous
map-marker El Paso, Texas

Vivint Service..... ????

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I am really happy w/their service for 4 month now, in El Paso, but today 2/22/15, the service is dead and there is NO Cust. Service to answer calls at 855-881-****.

I switched on the spot when they came because I was tired w/Att and TimeWarner bad service, bat internet speeds and not constant speeds of up to 15 Mps., but w/Vivint I was getting consistently speeds of 90plus up/down w/wired connection to modem and w/my laptop wirelessly around 40 dwn/75 up... not bad for $55/mo.

Now, I don't know what to think yet since I am out now for 4 hours and there is no one to answer the calls.

Writing this review thanks to my TMobile HotSpot

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information.
We are showing that the customer experienced a disruption in the wireless service, however the problem has since been resolved and the customer should be able to use the internet at the speeds provided. If they have any other questions or concerns the customer is encouraged to contact out wireless support team at (855) 881-3385.
View full review
Pros:
  • Blazing speeds
Cons:
  • No help with internet is dead
Reason of review:
Poor customer service
Loss:
$200
Preferred solution:

Deliver product or service ordered

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