Vivint Reviews and Complaints
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Customers don't like
- Customer service
- Service
- Cancellation policies
Customers like
- Price
- Speed when it worked
- Service
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Vivint - Want to file law suit against them
Monitor was not on at all time was broke into more times care to say. Was told that cameras would be on 24-7only to find out not so. WAS ON 2 CRUISES BROKE INTO WHILE GONE SYSTEM WAS OFF .. LOTS STOLEN BROKE. POLICE ACTED TREATED ME LIKE WAS CRAZY.
In July of 2016, a Vivint salesperson came to my door telling me about how Vivint was the top company for offering home security. The package he offered included three cameras, doorbell camera, two exterior cameras, wifi thermostat, and an Alexa tower. The salesperson...
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Have not used system or lived in house where system was installed for over 3 months. Called many times to get my system stopped because I did not use it at all .Many times receiving false alarms I just disregarded the alarm but never received any calls from the...
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Product
I didn't like
- High pressure sales when canceling
I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything is to far from the main unit. But they will not let me out of contract now even after they...
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Don’t waste your money *** system there sales men lie say it 2 year contract and its 60 months customer service sucks they don’t help you at all
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Vivint is the worst company I've ever been trapped into staying with. The salesperson lied about my pricing, then when I called their customer service about it for 3 months straight, they told me that the price I said was not documented. So in other words, it's my word...
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Jason
I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything ...
Virginia,Minnesota
I didn't like
- No integrity
- How often internet goes down
- Technical support
Was sold as system by a Vinint soliciter and signed up that day. Tech came by to install same day. Found out after we signed they couldn't do the garage system. Then he left to get something because the phone to doorbell camera wasn't working on wifes phone and never...
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Jason
I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything ...
I have to say the app is not very good I am beyond past the fact they took advantage of me being blind to go from a 2 year contract to locked into a 6 year contract Call waiting is always a very long time and hoping a nice person comes on the phone is like a miracle...
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My thermostat went out, so we called and they had us doing all these different things trying to reset it. Finally it was decided that the thermostat was malfunctioned, and they would send us another one. I was told it would take 3 days to get it, and they would waive...
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I have vivint , we had nothing but bad service from day one they would send technical people out and they could get to work ,one year of run around,been said we were flooded in Harvey and our house was tour down,they don’t understand the house was destroyed we had to...
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Absolutely correct. This is the worst company I have ever dealt with. One hour long phone calls with no end result. System hasn't worked correct for the 6 months ive had it. T...