Vivint Reviews and Complaints
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3
ISSUES RESOLVED
665
TOTAL REVIEWS
$350K
CLAIMED LOSSES
$1.7K
AVG LOSS
180K
PAGE VIEWS
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Cons
- Customer service
- Service
- Cancellation policies
Pros
- Price
- Speed when it worked
- Service
Latest review first
- Latest review first
- Most helpful reviews first
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Resolved
Most Helpful
Update by user Jul 28, 2015
I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...
Review
Vivint - Pissed
the vent sucks they don't know how to run a company. :they lie not responsible i have had it for over a year maybe 2 months no problem have 2 call every month and me pay for them 2 fix their equipment they say one thing and do another im cancelling my credit card and they say youcant cancell without paying off your equipment which is wrong
Review
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Full refund
Vivint sucks
No customer service. They want you to do everything! They initially told us that the system in electronically activate but it works of of batteries the will bleed you dry! Biggest mistake ever made! STAY AWAY FROM VIVINT!!!
Review
Product
Reason of review
Bad quality
Vivint - Awful
Don't use this company. The equipment is not any good and they can't keep it working. They threaten to sue you for wanting the system to work and when you don,t want to wait for a week or two to get service. This is a terrible company and they will hang up on you after putting you on hold thirty minuets plus. DON'T USE THIS COMPANY, THEY WILL LIE AND CHEAT YOU AND LAUGH IN YOUR FACE WHEN THEY'RE DOING IT. BUYER BEWARE!!! BUYER BEWARE!! BUYER BEWARE!!!!
Review
Reason of review
Poor customer service
Preferred solution
Let me out of the contract.
I just signed up for an install yesterday and was told that I could easily cancel (even by text) if I changed my mind before the install. I've called at least 10 times today and have yet to talk to a customer service rep. I've waited on hold several times for 6 minutes...
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Vivint misleading sales rep
I signed up for Vivint Solar panels and was mislead by the sales rep who said I would only get billed for taxes on my electric bill from NV Energy however when the electric company came out to switch me over to Vivint solar she told me that was not true. She said that infact I would be getting a bill from both NV Energy and Vivint. When I tried contacting Vivint regarding this I did not get a call or email back. I am now receiving letters from them saying I am in default. I don't know how to resolve this.
Review
Update by user Aug 31
NOTHING
Original review posted by user Aug 29
in 2018 I bought and installed a Vivint Home Security system from my local BestBuy store in Portland. There were problems and disappointments from the very beginning. They could not install the programmable door locks they told me about and said they expected...Review
Product
Cons
- Shady
- I did not like and would nor recommend to anyone
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2584
Preferred solution
Let the company propose a solution
Tags
Vivint came to my home around summer 2016 to sell me a home security system and take over my ADP contract. I was told by the sales person that they would handle buying out the remainder of my ADP account and told me my Vivint account would be for the remainder of the...
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Review
Cons
- System does not
- Not caring about your system problems
- Being lied totold i cannot cancel
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
Vivint in Houston, Texas - NEVER EVER
I have had awful service from these people. My contract finally expired and now I have to jump through hoops to cancel it and it can take up to a month. Do NOT fall for there sales pitch
Review
Reason of review
all of the above
Preferred solution
cancel account
Vivint does not accommodate hearing impaired
My mom is hearing impaired and cant hear the alarm and they are still trying to make her buy-out of the contract. Its like paying for car insurance and not having a car. Spent a while on the phone with them today on my moms behalf, and the sacond guy, Casey actually called me by my moms name at the end. They dont care to know who theyre even speaking to. They should figure out a way to add flashong lights to their system to help hearing impaired people feel secure too.
Review
Service
Pros
- Cant even remember
Cons
- Amount of time to fix problem
- Reliability
- Service
Reason of review
My mom is paying for a system that is not helping her. The alarm is set to the highest frequency and she cannot hear it.
Preferred solution
Full refund
Vivint - Very Poor
I was promised a $300.00 discount due to lower finances and medical bills and more surgeries coming and the Salesman--Seth Webster told me Vivint would reach out to me and confirm this--WELL--I had to call them and they said only $150.00 discount but if I'm unhappy I was transferred to the 'Rescind' Department and--of course--I was still responsible for the bill for 5 yrs. etc. On hold forever and no one ever answered! Very unhappy--the 'support person' just did not listen and of course took his salesman side who backed out on what he told me!
Review
Product
Cons
- Misrepresentation
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
Tags
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I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.
I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.