
Vivint
Vivint Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vivint has 1.5 star rating based on 505 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Service, Equiptment at first.
Cons: Customer service, Lack of resoution, Service.33% of users think that Vivint should improve its Customer Service.
63% of users say that they won't use Vivint in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vivint has 1.5 star rating based on 505 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Service, Equiptment at first.
Cons: Customer service, Lack of resoution, Service.33% of users think that Vivint should improve its Customer Service.
63% of users say that they won't use Vivint in the future for similar services or products.Recent recommendations regarding this business are as follows: "Use ADT", "Go with ADT", "Do not give them any payment information!", "Never ever due business with these clowns. STAY AWAY!", "STAY AWAY FROM VIVINT RUN !".
Most users ask Vivint for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor service and equipment
Poor equipment and installation. The installation technician was a salesman.
He made you sign a contract for everything. In the end, it cost $3k for two cameras that don't work. It takes days to schedule a repair. The closest appointment was over two weeks out!
The company gives you three business days to cancel the contract but takes weeks to repair poor work.
If you try to cancel early, you need to pay $3k for the equipment plus $1.5k for early termination. All this for poor equipment and terrible service.
- Poor service and equipment
Preferred solution: Full refund
User's recommendation: Use ADT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Dissatisfied with the installation of equipment and wiring. My number is 706-699-**** and the address is 103 Ansley Place. Harlem, Georgia 30814
Installation crew left messes everywhere that they drilled, they did not clean up behind themselves, also they drilled holes in exterior and interior walls that were not even used to install the system, they also did not run wires for the 2 backyard cameras as we had discussed immediately before they began installing the system, so now I have wires coming out in 2 places above my dining room window and it looks bad. The last time that I heard from anybody with Vivint was last Thursday and they were supposed to contact me Friday, but I still havent received any call or text messages or emails from them, so Im sending this message to whoever is in charge of the crew that sold and installed the system to me and then made so many mistakes that has resulted in my home being unnecessarily damaged and neglected.
I have spent the last 5 days in a dirty home, because I was told that they were going to be coming in repair all of the incorrect installation issues and get everything installed correctly and clean up all of debris that was left on walls , floors and porches, I even canceled all of the plans that I spent numerous hours planning, making and confirming that everything was done correctly
User's recommendation: I recommend that you Avoid even answering your door and talking to anyone to anyone who works for VIVINT, much less ever agree to purchase or lease anything from them because everyone give
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible company
Horrible company, scammers! Do not ever use their services for any reason whatsoever. You're better off not even locking your door rather than using this company.
- All
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor Installation
I have had nothing but issues with your company from day one. The billing is unclear, and the pricing for equipment is vague at best.
A technician came to install the system and reeked of cigarettes. He wasted time flirting with my wife all day instead of doing his job. He made a sexual notation about my wife's attractiveness when she wasn't around. This is absolutely unacceptable!
He didn't even have all the equipment required to complete the installation. He left my house in a mess with trash everywhere. There was a roll of wire left behind, the doorbell was mounted crooked, wires were left dangling, and there were safety issues. The garage warning sensor is hanging by the plug and the wires are not mounted to the wall.
He spliced a power wire openly instead of using a piece of the huge roll of wire he had and running a new piece. The technician's name is Jam and his number is 256-604-****. He tried to sell me a point-to-point system for the internet and proposed to install it for one thousand (1k). He wanted $500 sent upfront via CashApp to order the parts.
He then said when he returns with the rest of my equipment to install it, he would incorporate this system as well, all while on your company's time. I have tried repeatedly to get a technician out to my house. Yesterday, my appointment was canceled by the technician without giving any reason or contacting me. Am I supposed to trust this company with my security when they can't install the equipment correctly?
I can't even get an English-speaking person to understand that I am not asking for an upgrade, but simply requesting the equipment I was already promised. Please contact me.
My patience is running super thin. I am ready to hire my lawyer on this if it doesn't get resolved.
- Looks nice
- No quality control
- Pricey equipment
- No one can give you definite answer
Preferred solution: Apology, installation correction and money off for tech canceling appointment while I waited all day for him.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe Worst Customer Service Ever!
We have tried to cancel our service on multiple times, they say we didn't respond to the email they sent which we never received. We canceled back in August, it is now January and we are still trying to cancel. Do not give this company your payment information, they make it nearly impossible to cancel their services.
- Are extremely manipulative and deceptive
- Keep charging bank account when youve already canceled
- Cons is exactly what they are
Preferred solution: closer my account
User's recommendation: Do not give them any payment information!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Vivint
Poor quality equipment/poor installation. The installation technician is a sales man.
Makes you sign contract for everything. Get bill at end for 3K for 2 cameras. You are given 3 business days to cancel BUT cant get ahold of anyone. They dont return emails/voicemail.
Takes days to get repair scheduled.
Where it takes them over two weeks to comeback. That is because their installation tech tooooo busy selling equipment to others and not available to fix his shoddy installation job.
- Terrible equipment
Preferred solution: Full refund
User's recommendation: Go with ADT

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Customer Service is Horrible
I have had the system in my house for almost a year, and it does not work as sold. We just built a large house with four floors and did not want to go down four floors if someone came to our house.
We do because they cannot get the system to work as sold...and each time they come, they don't resolve the issue; they try to sell more Vivint products.
They also sold me a garage door opener, but I could not get it to work. They left it with me and told me to call a garage door company.
Well, I did, and they said it wasn't compatible with my opener. They sell, sell, sell...and do not service.
- Great monitoring service
- Service is poor
Preferred solution: Service call to fix the components
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Very poor customer service.
We got involved with this company. The account is a contract for three years.
Last year, I was injured in a job-related accident. I had to retire due to being disabled with neck and back injuries. We have had to sell our home, as I can no longer take care of it. We are moving into an assisted living community that has security systems installed.
The system we have, we no longer can use. Vivint wants $900.00 to let us out of the contract, no exceptions. I explained to them that I am now disabled due to a house collapsing on us while trying to rescue a family in a house fire. They don't care.
Please stay away from these money-grabbing pirates. Their equipment, which you have to buy, is not that good, and their customer service is worse.
- Rip off customer poor equipment no customer support
Preferred solution: Full refund
User's recommendation: Never ever due business with these clowns. STAY AWAY!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |To spread the word about this horrible company!
I've written reviews about this company many times since purchasing one of their systems two years ago, none of those good, the response from the company usually sounds something like this, "we're sorry you've had this experience please call 800-blah, blah", you call, and you get, oh it's your internet, we can send a service person out at a charge to your account, we can give you a few dollars off your bill for your inconvenience, you have to be at home in order for us to help you, my favorite is when you call and get a tech whom you are unable to understand or there is so much background noise you can't understand because they're in a call center thousands of miles away taking calls from the many unhappy customers they have.
I can go on about the deceptive and high-pressure sales tactics they're salespersons employ, about the equipment that works half the time and the constant sales pitches to upgrade your equipment so on and so on...
All said and done I'm out $4000 in equipment and on the hook for $55.90 a month for 5 years, I'm hoping maybe to raise awareness of these scammers, so no other good people get taken by these crooks.
First and foremost, do the research on this company, you'll see attached here are some google search results that show the massive amount of lawsuits and complaints filed against this company. Fox 13 out of Utah did a really reveling piece on them, worth checking out.
They also have a solar division which also has lots of litigation against it, so beware of this if your looking for solar.
Some towns, cities, villages have ordinances governing solicitation, ours requires a company to have a permit, I found this out after we had one Vivint salesperson come to our home 3 times in one day and I called the local police department, yes you guessed it they had no permit.
Warranty, I was unable to read the fine print clearly on my paperwork, like the trusting and or dumb person that I am, I took the salespersons word for it, when things started not to add up I sought and obtained a clearer version of that warranty from the company, I've attached a copy of that also.
Installation, showed up after the salesperson left 9pm just to scope the job for the next day, so we were told, well the installers said "no we're here to install, it will only take about an hour" well it was after 12am when they left our home. Multiple holes were drilled in one wall to install one small wire, Wi-Fi bridges tucked behind furniture (these devises get hot, hence the perforations on either side of the device), cheap 3 way plug-in devices were used to plug in equipment, wonder what the local fire marshal would have to say about these practices, maybe I'll give him a call on that next.
Learned to improvise, downloaded an app from my cable provider so that I can reboot my router when we're away from home to get my cameras back online when they go out, which is often, Vivint can't help you with this if you're not in the home.
Hope these helps another.
- There are no pros to this system
- There are no pros
Stay Away From Vivint
My panel modem was not connecting to cell towers in my area. I was out of my contract and had been happy with them so after talking to them and being promised to be reimbursed I agreed to be on a waiting list.
Well I ended up cancelling my account after giving up on them getting me equipment I could count on. And guess what they wont give me my money back. Stay away from this fake horrible company. And looking back they knew my panel wasn't working right and couldn't be counted on by the alerts they got.
But they didn't give a *** about my family. All they care about is money.
- Having my loyalty backfire
- Being lied to
Awful Everything but Monitoring
We moved from California to Missouri in Aug 2013 and let Vivint know we moved. Since we had a rental house we couldn't really restart in Mo.
Vivint started up the service at our old house at 409 Mavis Ct in Ridgecrest, CA. and still made us pay for it instead of calling us to find out what was going on! Also, they make you pay for one more month after you cancel your service! They're not even apologetic about this either because they say it is in the contract!
That extra money they made me pay is going to be multiplied x 1000 with all the people I will turn away from Vivint. I work for a company that employs over 100,000 people in the US.
- Service
- Quality
- Customer service
- Cancellation policy
- Harassing calls afterwards
Price reduction
Vivint Service..... ????
I am really happy w/their service for 4 month now, in El Paso, but today 2/22/15, the service is dead and there is NO Cust. Service to answer calls at 855-881-****.
I switched on the spot when they came because I was tired w/Att and TimeWarner bad service, bat internet speeds and not constant speeds of up to 15 Mps., but w/Vivint I was getting consistently speeds of 90plus up/down w/wired connection to modem and w/my laptop wirelessly around 40 dwn/75 up... not bad for $55/mo.
Now, I don't know what to think yet since I am out now for 4 hours and there is no one to answer the calls.
Writing this review thanks to my TMobile HotSpot
- Blazing speeds
- No help with internet is dead
Deliver product or service ordered
Avoid at all cost!
Made the biggest mistake by choosing Vivint and now I'm regretting every minute of it!!! They have horrible customer service.
Got lured in by their door-to-door salesman. It was a complete scam. I should have been smarter about it and not fallen for the trap. I'm so glad my contract with them is almost over.
DIY kits seem to be the way to go. I did some digging up on good DIY systems and came across Armorax. They're fairly new but have really good reviews. Might give them a try.
Avoid Vivint at all cost! It is not worth the hassle.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Vivint - Digital Thermostat Review from Pensacola, Florida
I've been with Vivint for a little over a month now. I had a digital thermostat installed and all seemed to be fine until the heater didn't come on.
Called hvac and was told that thermostat wasn't wired properly and caused transformer to blow. Still no heat. Called vivint. Took 2 days for them to send an hvac person.
After his arrival, it was reported that my compressor was blown due to their wiring of the thermostat. Are you kidding me?! The vivint rep told the hvac guy to leave and that it wasn't their responsibility.
The hvac guy said it was wrong what they did and that we'll see them in court. So now I have no unit, a high electric Bill cause the unit was running the whole time without a fan blowing, and vivint is claiming no responsibility.
Vivint - Security System Review from New Braunfels, Texas
I had an alarm put in my business with the door lock key panel back in August of 2013. The salesman basically said they did not have a business license in Texas at that time so they where setting it up as a residential.
I explained to him that our lease was up and we were moving our business at some point. Well the install went wrong the install guy fell through the ceiling and damaged out only bathroom for our customers and employees. It took a few weeks before the repairs were actually approved. They offered me a completely free service call service and a free move without a contract renewal.
Fast forward I contact Vivint and explain the free move I was promised without renewal and the try to convince me to extend and offered me another key pad dead bolt and an additional camera. Well first off I gave them 3 weeks notice of the move and they could not get a tech out until a week after we move our business. A week worth of no security and it's my business!!!! Next the icing of the cake.
Tech comes out and now they are saying they can't install a deadbolt keypad because we are a business. The only reason I signed up for this company was because that feature was being used to allow tow truck drivers and customers in my building to drop off keys. Now even though my service has been downgraded I'm still paying double than what I was paying for my old alarm system. I talked to their retention department that didn't want to talk to me until I sent in a formal cancellation letter.
They couldn't tell me whether are not I was going to have to pay for the entire remainder of the contract even though they can't provide the services I originally agreed to. This company only cares about the money.
Needless to say I would not go through with canceling because I knew they charge my bank account for 18 months of downgraded service. I will be leaving when my contract is over and I will make sure New Braunfels businesses will be fully aware of the company.
Vivint - Security System Review from Trail, British Columbia
As first time home owners of babies, I feel as if I got scammed.They said it was a free system, suuure, at first it was. Monthly payments are ridiculous, and all over the place, their not just one set payment.
Also, to cancle (even after being a loyal custome for 2 years, not missing a single payment, they want almost a grand.
Vivint has made us feel stuck with no options because now we cant even afford to get rid of it. Its just wrong.
About
,
Vivint is a leading provider of home technology services in North America. Their technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 13 years of experience and supports over 700,000 customers throughout the United States and Canada.

Vivint is ranked 110 out of 428 in Security and Protection Services category
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