Vivint Reviews
Vivint Reviews
I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...
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Verified Reviewer New ReviewerScammers
User's recommendation: Stay away from Vivint.
UNETHICAL PRACTICES AS FAR AS UPGRADING YOUR SYSTEM
User's recommendation: IF UPGRADING PAY FOR YOUR UPGRADING UPFRONT A VERY GOOD SYSTEM HAS SOME FLAWS NEEDS TO BE FIXED WHY INSTALL A CAMER IF NOT APPROVRED FOR PAYMENT [PLAN.
I have had nothing but *** luck with Vivint. The customer service at times, I might as well be talking to a wall.
User's recommendation: Think twice before you sign on. The worst mistake. Should have went with AT&T.
Horrible Customer Service
User's recommendation: DO NOT USE VIVINT.
Return equipment don't need it
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Verified Reviewer New ReviewerUNHAPPY
User's recommendation: DONT USE VIVANT!
- Service
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Verified Reviewer New Reviewer
Cancel poor review - problem has been resolved
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Verified Reviewer New ReviewerUnable to cancel service
User's recommendation: Do not sign up for this service. It's not that great and the only goal of the company seems to be to upsell you on more expensive equipment. Plus you can never cancel for any reason.
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Verified Reviewer New Reviewer- Lack of resoution
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Verified Reviewer New ReviewerI have been having the same issues. After calling (5) separate times regarding cancellation and refund for the property sold in November 2021.
Each Associate I spoke with had different answers. Called because Vivint took out the amount of $99.46 for both properties after confirming my request of cancellation that I was entitled to after December 16th per Associate I spoke with on 12/10/2021. Spoke with a Brooklyn 01/10/2022, who assured me she would take full responsibility for the mistakes made previously. Had to call back on 01/14/2022, because I received an email stating that my cancellation had been denied.
When I received email dated 11/17/2021 that it was confirmed. They kept asking for the code given to me from bank, in which I financed my equipment for our brand-new home in Topping, VA we had built in 2018. We thought we were doing something good by going with Security provider we already had experience with. However, they could not seem to understand that we had two accounts.
When we acquired the new service for the additional home, they turned off the Richmond properties services and offered a new doorbell as an apology for disconnecting the services. They stated that they thought it was a transfer. Services were restored and I didn't have a contract for the Richmond property because we were going to move to the current property as soon as we were able to sell during the Pandemic. It goes to show my loyalty meant nothing to Vivint [2010] I then spoke with a Wilson, who didn't care about me or how long I'd been with the Company, and he didn't try going over the notes telling me when I requested a supervisor, that they were all in a meeting.
Hung up called back and spoke with a young lady who then transferred me to John, a Team leader/Supervisor.
He tried to tell me I had a contract on the Richmond Property and that to make it go away he would do away with the contract and not refund me my money. Then he advised he would escalate it and it would take 24-48 hours for them to make a decision.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI have been having the same issues. After calling (5) separate times regarding cancellation and refund for the property sold in November 2021.
Each Associate I spoke with had different answers. Called because Vivint took out the amount of $99.46 for both properties after confirming my request of cancellation that I was entitled to after December 16th per Associate I spoke with on 12/10/2021. Spoke with a Brooklyn 01/10/2022, who assured me she would take full responsibility for the mistakes made previously. Had to call back on 01/14/2022, because I received an email stating that my cancellation had been denied.
When I received email dated 11/17/2021 that it was confirmed. They kept asking for the code given to me from bank, in which I financed my equipment for our brand-new home in Topping, VA we had built in 2018. We thought we were doing something good by going with Security provider we already had experience with. However, they could not seem to understand that we had two accounts.
When we acquired the new service for the additional home, they turned off the Richmond properties services and offered a new doorbell as an apology for disconnecting the services. They stated that they thought it was a transfer. Services were restored and I didn't have a contract for the Richmond property because we were going to move to the current property as soon as we were able to sell during the Pandemic. It goes to show my loyalty meant nothing to Vivint [2010] I then spoke with a Wilson, who didn't care about me or how long I'd been with the Company, and he didn't try going over the notes telling me when I requested a supervisor, that they were all in a meeting.
Hung up called back and spoke with a young lady who then transferred me to John, a Team leader/Supervisor.
He tried to tell me I had a contract on the Richmond Property and that to make it go away he would do away with the contract and not refund me my money. Then he advised he would escalate it and it would take 24-48 hours for them to make a decision.
- Non
- Lie about their service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI had great help on resolving my problem. System wasn't connected.
I, too, think Vivint sucks. I originally ordered one of Vivint's CarGuard units, but instead sales doubled down and sent me TWO of the sucking products.
There was ZERO information on what cars they would, or even could work -on. It took well over a month to contact anyone from Vivint who knew What they were doing, and I could finally return the products. Prior to that no one knew how to send an email to me. To make a long story short., I received an email indicating a credit was given.
After checking their website, there is no indication any credit was given, nor did I receive any information, as far as I can find, as to what that credit provided and was and when. They are still attempting to charge me approx.
$800.00. I keep wondering if anyone there Knows much about Customer Service or what training they don't provide to their Call Center personnel Thank you, J Ervin
- Product
- Horrible cancellation and customer service
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I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.
I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.