Rita H Nsz

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Verified Reviewer
| map-marker Orlando, Florida

Poor service and equipment

Poor equipment and installation. The installation technician was a salesman.

He made you sign a contract for everything. In the end, it cost $3k for two cameras that don't work. It takes days to schedule a repair. The closest appointment was over two weeks out!

The company gives you three business days to cancel the contract but takes weeks to repair poor work.

If you try to cancel early, you need to pay $3k for the equipment plus $1.5k for early termination. All this for poor equipment and terrible service.

View full review
Loss:
$3000
Cons:
  • Poor service and equipment

Preferred solution: Full refund

User's recommendation: Use ADT

Arayna Hwp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker North Augusta, South Carolina

Dissatisfied with the installation of equipment and wiring. My number is 706-699-**** and the address is 103 Ansley Place. Harlem, Georgia 30814

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Contains 1 confidential file for company representatives

Installation crew left messes everywhere that they drilled, they did not clean up behind themselves, also they drilled holes in exterior and interior walls that were not even used to install the system, they also did not run wires for the 2 backyard cameras as we had discussed immediately before they began installing the system, so now I have wires coming out in 2 places above my dining room window and it looks bad. The last time that I heard from anybody with Vivint was last Thursday and they were supposed to contact me Friday, but I still havent received any call or text messages or emails from them, so Im sending this message to whoever is in charge of the crew that sold and installed the system to me and then made so many mistakes that has resulted in my home being unnecessarily damaged and neglected.

I have spent the last 5 days in a dirty home, because I was told that they were going to be coming in repair all of the incorrect installation issues and get everything installed correctly and clean up all of debris that was left on walls , floors and porches, I even canceled all of the plans that I spent numerous hours planning, making and confirming that everything was done correctly

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User's recommendation: I recommend that you Avoid even answering your door and talking to anyone to anyone who works for VIVINT, much less ever agree to purchase or lease anything from them because everyone give

Janasia Mww

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Verified Reviewer

Horrible company

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Horrible company, scammers! Do not ever use their services for any reason whatsoever. You're better off not even locking your door rather than using this company.

View full review
Loss:
$3000
Cons:
  • All
Peter P Ehl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Provo, Utah

Poor Installation

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I have had nothing but issues with your company from day one. The billing is unclear, and the pricing for equipment is vague at best.

A technician came to install the system and reeked of cigarettes. He wasted time flirting with my wife all day instead of doing his job. He made a sexual notation about my wife's attractiveness when she wasn't around. This is absolutely unacceptable!

He didn't even have all the equipment required to complete the installation. He left my house in a mess with trash everywhere. There was a roll of wire left behind, the doorbell was mounted crooked, wires were left dangling, and there were safety issues. The garage warning sensor is hanging by the plug and the wires are not mounted to the wall.

He spliced a power wire openly instead of using a piece of the huge roll of wire he had and running a new piece. The technician's name is Jam and his number is 256-604-****. He tried to sell me a point-to-point system for the internet and proposed to install it for one thousand (1k). He wanted $500 sent upfront via CashApp to order the parts.

He then said when he returns with the rest of my equipment to install it, he would incorporate this system as well, all while on your company's time. I have tried repeatedly to get a technician out to my house. Yesterday, my appointment was canceled by the technician without giving any reason or contacting me. Am I supposed to trust this company with my security when they can't install the equipment correctly?

I can't even get an English-speaking person to understand that I am not asking for an upgrade, but simply requesting the equipment I was already promised. Please contact me.

My patience is running super thin. I am ready to hire my lawyer on this if it doesn't get resolved.

View full review
Loss:
$300
Pros:
  • Looks nice
Cons:
  • No quality control
  • Pricey equipment
  • No one can give you definite answer

Preferred solution: Apology, installation correction and money off for tech canceling appointment while I waited all day for him.

shannon j Dut

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Verified Reviewer

The Worst Customer Service Ever!

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We have tried to cancel our service on multiple times, they say we didn't respond to the email they sent which we never received. We canceled back in August, it is now January and we are still trying to cancel. Do not give this company your payment information, they make it nearly impossible to cancel their services.

View full review
Loss:
$240
Cons:
  • Are extremely manipulative and deceptive
  • Keep charging bank account when youve already canceled
  • Cons is exactly what they are

Preferred solution: closer my account

User's recommendation: Do not give them any payment information!

Rita H Nsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bakersfield, California

Vivint

Poor quality equipment/poor installation. The installation technician is a sales man.

Makes you sign contract for everything. Get bill at end for 3K for 2 cameras. You are given 3 business days to cancel BUT cant get ahold of anyone. They dont return emails/voicemail.

Takes days to get repair scheduled.

Where it takes them over two weeks to comeback. That is because their installation tech tooooo busy selling equipment to others and not available to fix his shoddy installation job.

View full review
Loss:
$3
Cons:
  • Terrible equipment

Preferred solution: Full refund

User's recommendation: Go with ADT

DeWayne L Goa

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Verified Reviewer
| map-marker Cleveland, Ohio

Customer Service is Horrible

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I have had the system in my house for almost a year, and it does not work as sold. We just built a large house with four floors and did not want to go down four floors if someone came to our house.

We do because they cannot get the system to work as sold...and each time they come, they don't resolve the issue; they try to sell more Vivint products.

They also sold me a garage door opener, but I could not get it to work. They left it with me and told me to call a garage door company.

Well, I did, and they said it wasn't compatible with my opener. They sell, sell, sell...and do not service.

View full review
Pros:
  • Great monitoring service
Cons:
  • Service is poor

Preferred solution: Service call to fix the components

Thomas F Mqq

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Verified Reviewer
| map-marker Lehi, Utah

Very poor customer service.

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We got involved with this company. The account is a contract for three years.

Last year, I was injured in a job-related accident. I had to retire due to being disabled with neck and back injuries. We have had to sell our home, as I can no longer take care of it. We are moving into an assisted living community that has security systems installed.

The system we have, we no longer can use. Vivint wants $900.00 to let us out of the contract, no exceptions. I explained to them that I am now disabled due to a house collapsing on us while trying to rescue a family in a house fire. They don't care.

Please stay away from these money-grabbing pirates. Their equipment, which you have to buy, is not that good, and their customer service is worse.

View full review
Cons:
  • Rip off customer poor equipment no customer support

Preferred solution: Full refund

User's recommendation: Never ever due business with these clowns. STAY AWAY!

Vivint Hater

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Columbia, Illinois

To spread the word about this horrible company!

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Vivint - To spread the word about this horrible company!
Vivint - To spread the word about this horrible company! - Image 2
Contains 1 confidential file for company representatives

I've written reviews about this company many times since purchasing one of their systems two years ago, none of those good, the response from the company usually sounds something like this, "we're sorry you've had this experience please call 800-blah, blah", you call, and you get, oh it's your internet, we can send a service person out at a charge to your account, we can give you a few dollars off your bill for your inconvenience, you have to be at home in order for us to help you, my favorite is when you call and get a tech whom you are unable to understand or there is so much background noise you can't understand because they're in a call center thousands of miles away taking calls from the many unhappy customers they have.

I can go on about the deceptive and high-pressure sales tactics they're salespersons employ, about the equipment that works half the time and the constant sales pitches to upgrade your equipment so on and so on...

All said and done I'm out $4000 in equipment and on the hook for $55.90 a month for 5 years, I'm hoping maybe to raise awareness of these scammers, so no other good people get taken by these crooks.

First and foremost, do the research on this company, you'll see attached here are some google search results that show the massive amount of lawsuits and complaints filed against this company. Fox 13 out of Utah did a really reveling piece on them, worth checking out.

They also have a solar division which also has lots of litigation against it, so beware of this if your looking for solar.

Some towns, cities, villages have ordinances governing solicitation, ours requires a company to have a permit, I found this out after we had one Vivint salesperson come to our home 3 times in one day and I called the local police department, yes you guessed it they had no permit.

Warranty, I was unable to read the fine print clearly on my paperwork, like the trusting and or dumb person that I am, I took the salespersons word for it, when things started not to add up I sought and obtained a clearer version of that warranty from the company, I've attached a copy of that also.

Installation, showed up after the salesperson left 9pm just to scope the job for the next day, so we were told, well the installers said "no we're here to install, it will only take about an hour" well it was after 12am when they left our home. Multiple holes were drilled in one wall to install one small wire, Wi-Fi bridges tucked behind furniture (these devises get hot, hence the perforations on either side of the device), cheap 3 way plug-in devices were used to plug in equipment, wonder what the local fire marshal would have to say about these practices, maybe I'll give him a call on that next.

Learned to improvise, downloaded an app from my cable provider so that I can reboot my router when we're away from home to get my cameras back online when they go out, which is often, Vivint can't help you with this if you're not in the home.

Hope these helps another.

View full review
Pros:
  • There are no pros to this system
  • There are no pros
Anonymous
map-marker Gillette, Wyoming

Stay Away From Vivint

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My panel modem was not connecting to cell towers in my area. I was out of my contract and had been happy with them so after talking to them and being promised to be reimbursed I agreed to be on a waiting list.

Well I ended up cancelling my account after giving up on them getting me equipment I could count on. And guess what they wont give me my money back. Stay away from this fake horrible company. And looking back they knew my panel wasn't working right and couldn't be counted on by the alerts they got.

But they didn't give a *** about my family. All they care about is money.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information.
In regards to the customers system being down for several months, Vivint requires that all customers perform a system test every 30 days to make sure there are no problems with the system. In the event that the customer notices a problem with the system they are always encouraged to reach out to our customer care department either by calling, chatting, or sending an email so that we can resolved the problem the customer is experiencing.
In the event that a customer has experienced a problem with the system and they are not able to utilize all of the features of the system we want to make sure and get the system working. Once we are able to resolve the problems we are able to credit the customer back for the time the system was not functioning but the customer was paying for the system. We are showing that the customer has been credited and refunded for the time they were not able to use the system.
If the customer still has any questions or concerns they are encouraged to contact our customer care department at (800) 216-5232 and they will be able to further assist.
View full review
Cons:
  • Having my loyalty backfire
  • Being lied to
Reason of review:
Not as described/ advertised
Loss:
$200
Anonymous
map-marker New London, Missouri

Awful Everything but Monitoring

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We moved from California to Missouri in Aug 2013 and let Vivint know we moved. Since we had a rental house we couldn't really restart in Mo.

Vivint started up the service at our old house at 409 Mavis Ct in Ridgecrest, CA. and still made us pay for it instead of calling us to find out what was going on! Also, they make you pay for one more month after you cancel your service! They're not even apologetic about this either because they say it is in the contract!

That extra money they made me pay is going to be multiplied x 1000 with all the people I will turn away from Vivint. I work for a company that employs over 100,000 people in the US.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information.
The customer was installed with Vivint on January 28th of 2011 with a 48 month agreement which would place the end date January of 2015. In order to cancel the customer would need to contact Vivint up to 90 days prior but no later than 30 days prior to the requested date of cancellation.
The customer contacted Vivint August 4th of 2014 in regards to moving to Missouri, at that time the customer was presented with different options in regards to either moving the system, renewing the agreement and moving the system, or cancelling the agreement completely. The customer informed the customer loyalty agent that they would speak with the land lord at the new residence and then call back after making a decision.
The customer next contacted Vivint on January 10th of 2015 stating that they had been trying to cancel the account and they were now past due. The customer had not made any payments from August until January causing them to be past due. The customer again requested to be cancelled at that point and we were able to cancel out the account.
At this time the customer’s account with Vivint has been cancelled they have a $0 balance on the account and are under no further obligation to Vivint. If they have any further questions they can contact our award winning customer care department at (800) 216-5232 and they are available 24/7.
View full review
Pros:
  • Service
  • Quality
Cons:
  • Customer service
  • Cancellation policy
  • Harassing calls afterwards
Reason of review:
Poor customer service
Loss:
$464
Preferred solution:

Price reduction

Anonymous
map-marker El Paso, Texas

Vivint Service..... ????

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I am really happy w/their service for 4 month now, in El Paso, but today 2/22/15, the service is dead and there is NO Cust. Service to answer calls at 855-881-****.

I switched on the spot when they came because I was tired w/Att and TimeWarner bad service, bat internet speeds and not constant speeds of up to 15 Mps., but w/Vivint I was getting consistently speeds of 90plus up/down w/wired connection to modem and w/my laptop wirelessly around 40 dwn/75 up... not bad for $55/mo.

Now, I don't know what to think yet since I am out now for 4 hours and there is no one to answer the calls.

Writing this review thanks to my TMobile HotSpot

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information.
We are showing that the customer experienced a disruption in the wireless service, however the problem has since been resolved and the customer should be able to use the internet at the speeds provided. If they have any other questions or concerns the customer is encouraged to contact out wireless support team at (855) 881-3385.
View full review
Pros:
  • Blazing speeds
Cons:
  • No help with internet is dead
Reason of review:
Poor customer service
Loss:
$200
Preferred solution:

Deliver product or service ordered

Anonymous
map-marker San Jose, California

Avoid at all cost!

Made the biggest mistake by choosing Vivint and now I'm regretting every minute of it!!! They have horrible customer service.

Got lured in by their door-to-door salesman. It was a complete scam. I should have been smarter about it and not fallen for the trap. I'm so glad my contract with them is almost over.

DIY kits seem to be the way to go. I did some digging up on good DIY systems and came across Armorax. They're fairly new but have really good reviews. Might give them a try.

Avoid Vivint at all cost! It is not worth the hassle.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system.
We are unable to locate the customer’s account with the information they have supplied. If they could send us the account number or the phone number attached to the account we will be able to further review and resolve any problems the customer is having.
View full review
Reason of review:
Poor customer service
Cabot Sey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pensacola, Florida

Vivint - Digital Thermostat Review from Pensacola, Florida

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I've been with Vivint for a little over a month now. I had a digital thermostat installed and all seemed to be fine until the heater didn't come on.

Called hvac and was told that thermostat wasn't wired properly and caused transformer to blow. Still no heat. Called vivint. Took 2 days for them to send an hvac person.

After his arrival, it was reported that my compressor was blown due to their wiring of the thermostat. Are you kidding me?! The vivint rep told the hvac guy to leave and that it wasn't their responsibility.

The hvac guy said it was wrong what they did and that we'll see them in court. So now I have no unit, a high electric Bill cause the unit was running the whole time without a fan blowing, and vivint is claiming no responsibility.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system.
In regards to the problems the customer has experienced with the Vivint thermostat and the problems that followed with the HVAC unit its self, I am showing that the Home Damage department has been working with the customer in regards to the HVAC problems and has sent multiple local companies to diagnose the problem. Home Damage is also working with a the customer and the HVAC company to get the system replaced due to the system malfunction that has occurred.
If the customer has any further questions or concerns regarding the thermostat they are encouraged to contact our Home Damage department and they will be able to further assist the customer in regards to this problem.
View full review
Reason of review:
Bad quality
Anonymous
map-marker New Braunfels, Texas

Vivint - Security System Review from New Braunfels, Texas

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I had an alarm put in my business with the door lock key panel back in August of 2013. The salesman basically said they did not have a business license in Texas at that time so they where setting it up as a residential.

I explained to him that our lease was up and we were moving our business at some point. Well the install went wrong the install guy fell through the ceiling and damaged out only bathroom for our customers and employees. It took a few weeks before the repairs were actually approved. They offered me a completely free service call service and a free move without a contract renewal.

Fast forward I contact Vivint and explain the free move I was promised without renewal and the try to convince me to extend and offered me another key pad dead bolt and an additional camera. Well first off I gave them 3 weeks notice of the move and they could not get a tech out until a week after we move our business. A week worth of no security and it's my business!!!! Next the icing of the cake.

Tech comes out and now they are saying they can't install a deadbolt keypad because we are a business. The only reason I signed up for this company was because that feature was being used to allow tow truck drivers and customers in my building to drop off keys. Now even though my service has been downgraded I'm still paying double than what I was paying for my old alarm system. I talked to their retention department that didn't want to talk to me until I sent in a formal cancellation letter.

They couldn't tell me whether are not I was going to have to pay for the entire remainder of the contract even though they can't provide the services I originally agreed to. This company only cares about the money.

Needless to say I would not go through with canceling because I knew they charge my bank account for 18 months of downgraded service. I will be leaving when my contract is over and I will make sure New Braunfels businesses will be fully aware of the company.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system.
In regards to the installation of the Vivint system we are showing that the problems caused that the install technician falling through the ceiling have been resolved by our home damage department and everything has been repaired. Vivint apologizes for the delay in the relocation of the customers system we strive to make sure customers are taken care of in a timely manner. In the event that a customer system was down for an extended period of time we can do what is called a down time credit for the time the customer was not able to utilize the system.
We are not able to install certain pieces of equipment due to it being a business installation such as smoke detectors, or door locks for legal reasons. Vivint apologizes for any confusion regarding those types of equipment. However the customer was able to speak with our customer loyalty department in regards to not being able to have a door lock and they worked out a deal where the customer would be getting additional cameras instead of the door locks.
If the customer has any further questions or concerns in regards to their system they are encouraged to contact our customer care department at (800) 216-5232 and they will be able to further assist.
View full review
Reason of review:
Poor customer service
Sidni Npz
map-marker Trail, British Columbia

Vivint - Security System Review from Trail, British Columbia

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As first time home owners of babies, I feel as if I got scammed.They said it was a free system, suuure, at first it was. Monthly payments are ridiculous, and all over the place, their not just one set payment.

Also, to cancle (even after being a loyal custome for 2 years, not missing a single payment, they want almost a grand.

Vivint has made us feel stuck with no options because now we cant even afford to get rid of it. Its just wrong.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system. The customer originally had their system installed in July of 2012 at the time they signed a 42 month agreement which ended January of 2016. The customer completed a telephonic survey before the system was installed and stated they understood the length and terms of the agreement.
When the customer was originally installed Vivint agreed to install the equipment at no additional charge to the customer, and the customer did not have to pay any upfront cost for the equipment being installed. The customer did agree to a monthly monitoring rate for the length of the agreement to be billed to the payment form on file.
View full review

About

Related Companies

Vivint Solar, APX Alarm

Summary

Vivint is a leading provider of home technology services in North America. Their technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 13 years of experience and supports over 700,000 customers throughout the United States and Canada.

Vivint reviews and complaints

Vivint is ranked 110 out of 428 in Security and Protection Services category

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