
Vivint
Vivint Overview
Vivint has 1.5 star rating based on 473 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Service, Equiptment at first.
Cons: Customer service, Lack of resoution, Service.50% of users think that Vivint should improve its Customer Service.
67% of users say that they won't use Vivint in the future for similar services or products.
Vivint has 1.5 star rating based on 473 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Service, Equiptment at first.
Cons: Customer service, Lack of resoution, Service.50% of users think that Vivint should improve its Customer Service.
67% of users say that they won't use Vivint in the future for similar services or products.Recent recommendations regarding this business are as follows: "STAY AWAY FROM Vivint they are horrible!", "ADT", "STAY AWAY! THEY ARE SCAMMERS!", "Don’t use Vivint", "STAY AWAY".
Most users ask Vivint for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews









































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fraud complaint
- Deceptive practices
Preferred solution: Price reduction
User's recommendation: STAY AWAY FROM Vivint they are horrible!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Camera service at home
- We will send a technician in they will help resolve the issue
- Full refund
Preferred solution: Full refund
User's recommendation: Don’t enroll with this company. If you are home I don’t think you need a camera. You need a camera when you’re not home and you can operate it and you can see you what is going on at your home
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExceptional Poor Service and Absolute Liars
- Cheats
- Thieves
- Deceitful
Preferred solution: Full refund
User's recommendation: STAY AWAY - FAR AWAY - LIARS, CHEATS, THIEVES......

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor service
- Equipment malfunctions
Preferred solution: Full refund
User's recommendation: Don’t use Vivint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDereliction of duty (by you)
Scheduled technician to look at faulty equipment. Technician didn't show up.
Keep getting calls from vivint. They hire entitled, easily offended phone staff who simply end the call. This is how vivint prolongs the opportunity to steal your money.
- Quite ignorant
Preferred solution: Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Deceptive Business Practices
Preferred solution: Full refund
User's recommendation: They are deceptive and unethical. They claim the equipment is financed but it is them drafting the payments!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCamera Offline, Horrible Customer Service
They are proud of building security systems that don’t work. The Attorney General needs to be notified of there reckless business practices.
- Unreliable equipment with bad customer service
Preferred solution: Price reduction
User's recommendation: Stay Away

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDONT US THIS COMPANY
- Complete rip off
- Complete rip off
Preferred solution: Full refund
User's recommendation: STAY AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Billing me after cancellation
Company fixed the issue and I have been provided with apology.
- Mediocre equipment
- Unauthorized charges
- Poor customer service
User's recommendation: Buy a gun or go with ADT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Vivint customer service and in service has been terrible. They do not follow through and give you equipment that does not work. The customer service is terrible.
Nothing has changed. Nothing has been done.
Preferred solution: Complete working equipment, better quality of equipment and better service.
User's recommendation: Shop around and find people that stand behind what they sale and promise you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped off and pissed off!!!
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDECEPTIVE SALE PRACTICES PHONE CALL NOW
*** NO!
Preferred solution: Full refund
User's recommendation: Do not open your door and let VIVINT in.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Deceptive sales representative
- Deceptive sales practice
Preferred solution: Full refund
User's recommendation: Do not trust Vivint sales representative
Stay Away From Vivint
My panel modem was not connecting to cell towers in my area. I was out of my contract and had been happy with them so after talking to them and being promised to be reimbursed I agreed to be on a waiting list.
Well I ended up cancelling my account after giving up on them getting me equipment I could count on. And guess what they wont give me my money back. Stay away from this fake horrible company. And looking back they knew my panel wasn't working right and couldn't be counted on by the alerts they got.
But they didn't give a *** about my family. All they care about is money.
- Being lied to
- Having my loyalty backfire
Awful Everything but Monitoring
We moved from California to Missouri in Aug 2013 and let Vivint know we moved. Since we had a rental house we couldn't really restart in Mo.
Vivint started up the service at our old house at 409 Mavis Ct in Ridgecrest, CA. and still made us pay for it instead of calling us to find out what was going on! Also, they make you pay for one more month after you cancel your service! They're not even apologetic about this either because they say it is in the contract!
That extra money they made me pay is going to be multiplied x 1000 with all the people I will turn away from Vivint. I work for a company that employs over 100,000 people in the US.
- Service
- Quality
- Cancellation policy
- Harassing calls afterwards
- Customer service
Price reduction
Vivint Service..... ????
I am really happy w/their service for 4 month now, in El Paso, but today 2/22/15, the service is dead and there is NO Cust. Service to answer calls at 855-881-****.
I switched on the spot when they came because I was tired w/Att and TimeWarner bad service, bat internet speeds and not constant speeds of up to 15 Mps., but w/Vivint I was getting consistently speeds of 90plus up/down w/wired connection to modem and w/my laptop wirelessly around 40 dwn/75 up... not bad for $55/mo.
Now, I don't know what to think yet since I am out now for 4 hours and there is no one to answer the calls.
Writing this review thanks to my TMobile HotSpot
- Blazing speeds
- No help with internet is dead
Deliver product or service ordered
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