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Most Helpful Resolved
50 comments
I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get...
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Anonymous
#1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet. I switched to spectrum an...

Author
Review #521011 is a subjective opinion of poster.
0 comments

Vivint in Islip, New York - Overpaying for my electric service

1.2
Details
I had VIvent install solar panels on my roof with the expectation -- and promise-- that I would save money by generating solar energy and selling it back to my power company. But, Vivent is charging me .16 per kwh and LIPA is charging me about .10 per KWH. It is costing me more for my electric service than it would have if I just purchased it from LIPA. This is a scam...
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Author
Location
Islip, New York
Cons
  • Paying more for my electric service
Reason of review
Pricing issue
Loss
$10
Preferred solution
Remove the solar panels from my roof
Review #1559455 is a subjective opinion of poster.
0 comments

Vivint in Compton, California - Change internet carrier and now my panel is not connected to interent

Spectrum told me to contact you, I can still use the security from my panel but I cannot use my phone to gain entry or check away from home.
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Author
Location
Compton, California
Pros
  • Vivint
Reason of review
I am unable to speak with someone right now.
Review #1553523 is a subjective opinion of poster.
0 comments
The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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Author
Location
Houston, Texas
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Review #1539571 is a subjective opinion of poster.
0 comments

A never sign nothing with Vivint and Perfection Collection put in my credit a mark with a balance pending. The #of the account is 2939655. I never sign any paper for the alarm of my house with Vivint

My husband sign the contract with you. His name is Reinaldo Resto Pipersburgh. I appreciate you eliminate this mark of my credit. Thanks!!!
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Author
Review #1536288 is a subjective opinion of poster.
0 comments
1.0
Details
Bullshit I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a...
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Author
Location
Provo-Orem, Utah
Pros
  • System was great in the beginning
Cons
  • Not caring about your system problems
  • Complete disconnet between billing and technical
Reason of review
Poor customer service
Loss
$414
Preferred solution
Let the company propose a solution
Tags
  • Security Companies
Review #1534177 is a subjective opinion of poster.
0 comments

Vivint - Charging for cancellation

I requested to cancel my service on 04/17/2019 and its now 05/13/2019 and they just charged be another bill , I requested the service to be canceled in time so not be paying for something I do not use , but I guess they will try to get all they can from you up til the end . I would not recommend this service , go with Simple Safe , its better . to me. RW
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Author
Review #1533287 is a subjective opinion of poster.
0 comments
For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against...
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Author
Review #1531503 is a subjective opinion of poster.
0 comments

Vivint in Manhattan, New York - Sold non existing debt to collectors

1.2
Details
They waved the debt of the deceased individual, sent it to my name instead even though they my said the account was closed and didn’t exist. 2 years later it shows up on my credit from perfections collections. Who were extremely rude might I add.
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Author
Location
Manhattan, New York
Review #1530394 is a subjective opinion of poster.
0 comments
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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Author
Location
Fort Worth, Texas
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
Review #1529719 is a subjective opinion of poster.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

Vivint Products and Services Reviews

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0 comments
1.3
Details
I called Vivint to take their system out of my house because it does not work but they said, not until the contract will expire in five years (August 19, 2021). They increase their charges to $87.47 a month. And continue to collect the monthly payment to the end of the...
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Author
Cons
  • Being lied totold i cannot cancel
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5100
Preferred solution
Full refund
Tags
  • Unethical vivint
Review #1524991 is a subjective opinion of poster.