Show reviews that mention
service system contract customer customer service home security phone equipment house
Filter review
  1. 245 reviews
  2. 86 reviews
  3. 27 reviews
  4. 5 reviews
  5. 3 reviews
Most helpful review

Update by user Jul 28, 2015

I'm still with Vivint for now, but it hasn't been an easy journey. In the time I've been with Vivint I've had so many outages that required me to wait multiple days without internet to get a technician to my house. I've only survived because I used my phone as a hotspot...

View full review
Give advice
Helpful 0 Not helpful 0
51 comments
Anonymous
 #1382046

I live in El Paso, TX and I don’t recommend vivint. Their internet is unreliable and refuse to give you credit for all the days you have no internet.

I switched to spectrum and couldn’t be happier. I regret not getting spectrum before.

Reply
3 0
View more comments
Resolved
ID
#521011 Review #521011 is a subjective opinion of poster.

THE PERSON THAT WORK THERE

Vivint - THE PERSON THAT WORK THERE
THE PERSON WORKING THERE IS A SCAM AND THEY TRY TO GET MONEY FROM A CREDIT CARD AND I DO NOT USE THEM KIND OF CARD ARE GIVE THE NUMBER OUT FOR THEM MY MONEY IS SEND BY CHECK TO THE COMPANY ON THE 3TH OF THE MONTH THANK YOU .

User's recommendation: DO NOT CALL ME THANK YOU.

View full review
Give advice
Helpful 0 Not helpful 0
ID
#2164963 Review #2164963 is a subjective opinion of poster.
Service
Vivint Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To tell people, "DON'T DO IT!!!"

1.0
Details
Vivint sucks. Their overall good reviews appear to be from magazines, and I have to believe that there was money being exchanged under the table. They SUCK! I canceled within the 72 hours and I keep getting billed. They keep telling me they are refunding me my money, and yet another month goes by. I have registered a complaint with BBB and a disputes with my bank.

User's recommendation: Run as far away as you can from Vivint.

View full review
Give advice
Helpful 0 Not helpful 0
ID
#2148990 Review #2148990 is a subjective opinion of poster.
Pros
  • Despite the fact that the employees are full of it
Cons
  • Supervisor and his response
  • Deceptive practices
  • Poor troubleshooting ability
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1.0
Details
The salesperson used deceptive practices to enter our home by telling us a specific state trooper referred us. Come to find out, by talking to the state trooper, this was not accurate and many others expressed to the trooper that his name was used as a referral. The...
View full review
Give advice
Helpful 0 Not helpful 0
ID
#2145010 Review #2145010 is a subjective opinion of poster.
Location
Provo, Utah
Service
Vivint Sales Manager
Cons
  • Being lied totold i cannot cancel
  • Are dishonest
  • Deceptive practices
Loss
$4000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

2.2
Details
I contacted Vivint a while ago to get monthly pricing. They called and texted everyday until I decided finally to call back the number they were calling from. I spoke at length to the rep and got pricing for monthly monitoring and equipment finance which was around $70...
View full review
Give advice
Helpful 0 Not helpful 0
ID
#2139928 Review #2139928 is a subjective opinion of poster.
Location
Bellevue, Washington
Product
Vivint Security System
Pros
  • High end product
Cons
  • Customer service
  • Switch and bait
Loss
$31
Preferred solution
Deliver product or service ordered

Terrible customer service and billing issues

1.0
Details
Vivint mistakenly charged our account twice in the same month for $1020 each time without consent or explanation total $2,040. Had to speak to 7 different Loyalty employees and after a month and a half I received my money back. They wouldn't credit my account on file or CC on file instead they sent a check. We have had 7 months on ongoing product issues and have to call Vivint 2 or 3 times a month so a tech can perform routine maintenance.

User's recommendation: Dont waist your time with Vivint!!! stick to a company that has been around for years like ADT. Vivint once was a solid company but has changed over the years. You have been warned!!!

View full review
Give advice
Helpful 0 Not helpful 0
ID
#2135202 Review #2135202 is a subjective opinion of poster.
Location
Calimesa, California
Loss
$1000
Preferred solution
Full refund

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation of service

Need to cancel service. After numerous attempts by phone in an attempt to eliminate service I have been unsuccessful. They are taking advantage of seniors transfer to numerous departments in attempt to wear you down and nothing gets done.
View full review
Give advice
Helpful 0 Not helpful 0
ID
#2134945 Review #2134945 is a subjective opinion of poster.
Location
Glendale, Arizona
Loss
$200
Preferred solution
cancelation

No call back

1.8
Details
I recently canceled my Land line for the phone which disconnected my being able to see my account on the computer, several times i contacted customer service explained my situation and was told that someone would contact me within a week after numerous calls i have never gotten a response all i wanted to know was if their was any other way to get the account back on the computer. Also i recommended someone for the system they had it installed i had the same results so as far as i am concerned i will never recommend anyone to get the system if they ever wanted to get any answers to a problem and am sorry i didn't go with someone else.
View full review
Give advice
Helpful 0 Not helpful 0
ID
#2134621 Review #2134621 is a subjective opinion of poster.
Location
Marietta, Georgia

Happy and unhappy

2.7
Details
I am happy we have the system. If, however, I had known it takes 1 and a half hour for the doorbell ring to come to my phone I may have reconsidered the system. What if I needed to talk to the person outside my home? I don't think he would be standing 'outside' that long!! The app SUCKS! It is a very pricey system. It should have a top quality app system too!

User's recommendation: Be aware that the app is not reliable if you have stepped out, or if you are in your back yard, or in the tub!

View full review
Give advice
Helpful 0 Not helpful 0
ID
#2128876 Review #2128876 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1.0
Details
On June 22, 2020 I contacted Vivint's Customer Loyalty / Retention department to cancel my account. I was selling the property where service was activated and no longer needed it. After sitting on hold for nearly an hour, I was completely ignored multiple times telling...
View full review
Give advice
Helpful 1 Not helpful 0
ID
#2122814 Review #2122814 is a subjective opinion of poster.
Location
Provo, Utah
Product
Vivint Security System
Cons
  • Very long hold times to speak with agent
  • Pushy
  • Reps lie or dont know whats going on
Loss
$90
Preferred solution
Full refund

Vivint Products and Services Reviews

Product or Service Reviews
Sales Manager  1.0 3
Security System  1.4 210
Security System Free Trial  1.0 7
Security System Plan  1.4 18
Installation  1.7 14

Related Companies

Company Reviews
Vivint Solar 58
APX Alarm 21

Compare Companies

Vivint
Vivint
732 reviews
1.8
VS
ADT
ADT
1441 reviews
1.4
Compare Vivint vs ADT

Latest Question

Positive Review=Financial Gain?

Were you promised and/or complied with any mention that a positive social media review of Vivint would benefit you in any way? If so, please explain.

Vivint Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1.0
Details
I was out of town when they stopped by my house to sell me a Vivint system, but they talked to my wife (whose name is not even on the mortgage). She ended up falling for it and had them install the system and the contract.my wife and the salesman talked to me on the...
View full review
Give advice
Helpful 1 Not helpful 0
ID
#2121325 Review #2121325 is a subjective opinion of poster.
Cons
  • Supervisor and his response
  • Company was not up front with there cancellation policy
  • Misinformation
Loss
$1700
Preferred solution
let me out of the contract without paying any cancellation fees and without paying off the rest of the equipment that I no longer own.

Play back

why can i replay video to catch a crook that broke in my store last nite 8/14/20
View full review
Give advice
Helpful 0 Not helpful 0
ID
#2118762 Review #2118762 is a subjective opinion of poster.
Preferred solution
Price reduction

1.0
Details
I accepted the trial period they were offering but called 3 days prior to the end of the trial period to cancel. I requested cancellation because the door would not lock and other issues with the equipment. I provided screenshots from my phone's app showing all the...
View full review
Give advice
Helpful 0 Not helpful 0
ID
#2113315 Review #2113315 is a subjective opinion of poster.
Location
Hollywood, Florida
Service
Vivint Security System Free Trial

Complaint

1.0
Details
Absolutely no response. Predatory, predatory, predatory.

User's recommendation: Avoid Vivint.

View full review
Give advice
Helpful 0 Not helpful 0
ID
#2109457 Review #2109457 is a subjective opinion of poster.
Location
Smyrna, Georgia

1.0
Details
Do not believe ANYTHING their installer says when they come to put in the system. I paid upfront for the equipment so as to avoid any financing fees and allow me to cancel monitoring charges after the first month, as I was told by the installer I could do. Instead they...
View full review
Give advice
Helpful 0 Not helpful 0
ID
#2102174 Review #2102174 is a subjective opinion of poster.
Service
Vivint Security System Plan
Cons
  • Lie about their service
Loss
$1000
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Harrassment

1.0
Details
Harrassment about an old contract. Their service was overpriced and cameras were terrible quality. I cancelled service and they stopped service. This was years ago, and they keep trying to charge me by reporting an owed amount to the credit bureaus. So far 3 times over the years, newest one last month.

User's recommendation: *** no.

View full review
Give advice
Helpful 0 Not helpful 0
ID
#2094279 Review #2094279 is a subjective opinion of poster.
Cons
  • Overpriced
Loss
$1300
Preferred solution
Remove debt from credit bureau. Stop reporting again and again.