Vivint Reviews

Likely the most dishonest and lazy company I have ever dealt with.

First, they lied about the contract length on the phone. The rep who signed us up was "very helpful," but misled us into believing the 5-year term was for "financing" only not a contract and that we could cancel anytime.

Dishonest right out of the gate. When I called back to ask about it, the rep said, "That's not what was said on the phone, it was in the contract." A company with real integrity, apparently.

The service side is just as bad absolutely lazy. After the initial install, I tried multiple times to reach my local rep about adding some other options. Crickets.

A year later, we needed service to reinstall part of the system. The technician, Tom Frank (badge #2520), was completely uninterested in helping. We had 6 sensors already wired to the panel that just needed to be mounted two screws each, one ladder, maybe an hour's work.

He said he only had 1.5 hours, then canceled the entire appointment rather than mount even one sensor, leaving my family unprotected.

I intend to report them to the CFPB for misleading financial sales tactics, and to the BBB and every review site I can find. Fair is fair.

To be balanced: the cameras themselves are great.

On July 1, 2026, I tried to cancel my service, and the representative presented an offer to keep me as a customer. However, there was so much that was not discussed to keep me as a customer.

Vivint will not allow a customer to cancel service, so they transfer them from one Loyalty/Retention agent to another. This tactic is intended to frustrate the customer so they will accept the offer. The offer was entrapment and deceptive. I called on 07/02 again and was told the Loyalty department was closed.

I called on 07/03 again at 10:30 a.m., where the rep asked why I wanted to cancel, so I told him. At that point, I just wanted to leave Vivint. At 11:00 a.m., the agent told me he needed to transfer me to another representative in the Loyalty Department. I spoke to Eweis, who was rude, unprofessional, condescending, and abrupt.

I stayed on the phone until 1:00 p.m. trying to cancel. I started recording the agent so I could submit to the agency for enforcement. This agent wanted me to agree that I would pay any charges after the effective date of 07/01/2026.

I was placed on hold several times to find another tactic to use so I would remain a customer. Vivint tries hold the customer hostage by ignoring the request to cancel the services.

He wanted me to verbally agree "yes" if they to pro-rate the bill They want the customer to their equipment connected so it is easy to make the customer pay more. I would pay the extra amount.I know if I have experience this issue other customers had.I disconnected their motion detector, monitor hub and every sensor in my home so they cannot charge anymore money.

I have been on the phone trying to cancel my monthly monitoring service for three hours now, and I am still on hold with one of your ridiculously Horrible Agents. I've asked to speak with a Supervisor but Has not been given the opportunity to do so.

I've been given several versions of ways to accommodate me (Offers, Rebates, Lies), but still no real solution to what I am asking for. Please cancel my monthly monitoring service account. My phone number is 605-215-****. My service address is 1702 E Austin St, Sioux Falls, SD 57103.

My equipment has been paid off for years, and my monitoring system has not been active for months.

My equipment is falling apart and not connecting properly. I don't want a resolution, just my monthly monitoring service fee to stop and be cancelled.

Likely the most dishonest and lazy company I have ever dealt with. First, they lied about the contract length on the phone.

The rep who signed us up was very helpful, but misled us into believing the 5-year term was for financing only, not a contract, and that we could cancel anytime. Dishonest right out of the gate. When I called back to ask about it, the rep said that's not what was said on the phone, it was in the contract. A company with real integrity, apparently.

The service side is just as bad, absolutely lazy.

After the initial install, I tried multiple times to reach my local rep about adding some other options. Crickets. A year later, we needed service to reinstall part of the system. The technician, Tom Frank (badge #2520), was completely uninterested in helping.

We had 6 sensors already wired to the panel that just needed to be mounted, two screws each, one ladder, maybe an hour's work.

He said he only had 1.5 hours, then canceled the entire appointment rather than mount even one sensor, leaving my family unprotected.

I intend to report them to the CFPB for misleading financial sales tactics, and to the BBB and every review site I can find. Fair is fair.

To be balanced: the cameras themselves are great.

During installation, the technician drilled cables through my exterior walls without informing me beforehand. I was told the system was wireless.

Had I known drilling would be required, I would have had the opportunity to ask questions and make an informed decision. After the installation was complete, the crew left without cleaning up. There was sawdust on my carpet and paint scratches where the wiring was run. I gave the company the benefit of the doubt at the time and did not pursue the matter, thinking perhaps I should have asked more questions upfront.

I now realize that is not on me.

Fast forward to today. One of my cameras has stopped working. I went through phone troubleshooting twice and the issue was not resolved. ***'s response was to offer a technician visit for a $99 copay.

I pay a monthly service fee for a system that is not working, and the company wants to charge me an additional $99 to fix their own faulty equipment. To add insult to injury, the customer service representative used the service call as an opportunity to upsell me on a $9.99 per month protection plan to avoid the very fee they were threatening to charge me.

This is not how a company with integrity treats its customers.

I would strongly caution anyone considering Vivint to read the fine print carefully, ask every question you can think of before installation, and document everything. I wish I had.DonDont

I am filing this complaint because Vivint has made it unreasonably difficult to cancel my service. Nearly two months ago, I contacted Vivint to cancel because I was moving.

After spending over an hour on the phone being transferred and subjected to repeated retention attempts, I was told my account would be "paused" and someone would call me back. No one ever did.

Despite no longer living in the home, Vivint charged me another **$77**. When I called again, I spent nearly **two more hours** trying to cancel. I was repeatedly placed on hold, transferred between departments, and told by representatives they either could not or were not allowed to cancel my account.

One representative explicitly stated he was not permitted to cancel it.

Customers should not have to spend hours over multiple calls simply to cancel a service. I am requesting that Vivint immediately cancel my account, refund the $77 charged after my initial cancellation request, provide written confirmation that my account has been permanently terminated, and confirm that I will never be charged again.

Sort by their recent Google reviews - this is a HUGE issue for them and very much intentional.

Do not trust Vivint Home Security Services. The recruiter will lie and trick you into a contract saying that you have 2 to 3 months for a free trial and if you do not like it, that you're able to return it at no cost.

Come to find out, a month later they're trying to charge me thousands of dollars and tell me that I'm on a 5-year contract. I tried to call customer service, and they acted like they were not fully aware of the situation, just to find out this is their normal across [GEOGRAPHIC_DATA]. Do not sign up.

It's a scam. Now I'm fighting legally for myself to get out of the contract and to sue the company.

Still not resolved! Update: now another 16k on top of 43k and nothing!!!

They offered $500 then $2000, on my 5th claim person. Still refuses to provide liability insurance info!! Guys with limited education are putting in security, removing siding, reinstalling siding, drilling through exterior walls and running wires!!! Not licensed in South Carolina and not licensed to remove and reinstall siding!!!

They ruined my siding, a $40,000.00 screw up!! All because the tech was on the phone with his girlfriend all day! He removed it but didn't properly reinstall it and moisture got behind it and it's now buckled and all has to be replaced. They will not let you speak with their insurance provider, guessing they don't have one.

Run!!!

Way too much to get the same thing at Amazon. Save yourself a $45,000.00 mistake!!!