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On October 31, 2023, my alarm system went off. I received a call from Vivint instructing them to send the police.

I never received a return call from Vivint. The next morning I went to my home and found that my back door had been knocked in with a sledgehammer. My alarm system had been dismantled, even the doorbell ring camera. Also, my car had been stolen, upon the discovery of this I immediately contacted Vivint.

Upon speaking with them they had no excuse as to why I wasn't contacted. I think for what's charged for the service the monitoring service is poor. They showed no compassion for what I went through. The day after the incident they had the audacity to automatically withdraw funds for my checking account.

I am very dissatisfied with the poor service I received from this company. I don't advise anyone to put there trust in this companies security of your home.

Angela Taylor

Location: Saint Louis, Missouri

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Did you call them back? How about calling the police to check on what they found?

No? You checked on nothing and just got a good nights rest and showed up the next morning?

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