On October 31, 2023, my alarm system went off. I received a call from Vivint instructing them to send the police.
I never received a return call from Vivint. The next morning I went to my home and found that my back door had been knocked in with a sledgehammer. My alarm system had been dismantled, even the doorbell ring camera. Also, my car had been stolen, upon the discovery of this I immediately contacted Vivint.
Upon speaking with them they had no excuse as to why I wasn't contacted. I think for what's charged for the service the monitoring service is poor. They showed no compassion for what I went through. The day after the incident they had the audacity to automatically withdraw funds for my checking account.
I am very dissatisfied with the poor service I received from this company. I don't advise anyone to put there trust in this companies security of your home.
Location: Saint Louis, Missouri
Thank You for Your Reply! We are processing your message.