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You call the company and they hang the phone. I been calling about the door camera and I have to fix it I am paying for service and I fix it over the phone but I pay a monthly service f have to fix the problem I have a job I dont work for VIVINT

Service is very poor I do not recommend this company to nobody at work only because of what I am experiencing since I got my alarm system they do not give you refund for having all these issues

So I guess I have to shop for a new company because I dont feel protected

I am just paying free money for nothing NOT SAFE at all

Very poor service and not helpful

They dont even try to send a technician to look or solve the problem

Please find another company if you want to be safe and pay for it

User's recommendation: Do not recommend.

Preferred solution: Paying for service for nothing.

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