You call the company and they hang the phone. I been calling about the door camera and I have to fix it I am paying for service and I fix it over the phone but I pay a monthly service f have to fix the problem I have a job I dont work for VIVINT
Service is very poor I do not recommend this company to nobody at work only because of what I am experiencing since I got my alarm system they do not give you refund for having all these issues
So I guess I have to shop for a new company because I dont feel protected
I am just paying free money for nothing NOT SAFE at all
Very poor service and not helpful
They dont even try to send a technician to look or solve the problem
Please find another company if you want to be safe and pay for it
User's recommendation: Do not recommend.
Preferred solution: Paying for service for nothing.