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Vivint in Springfield, Pennsylvania - Fraudulent Billing, misrepresentation, illicit and illegal practices!

1.0
Details
To put it very bluntly, Vivint is the equivalent to the famous Nigerian scams we all know and love. They have thousand of consumers who have been cheated with their credit held ransom until you comply with their demands. Sickening !!
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Author
Location
Springfield, Pennsylvania
Review #1522466 is a subjective opinion of poster.
0 comments
3.1
Details
I contacted Vivint to cancel the acct at my Mother's home. She passed away a year and a half ago, and we have the house sold to someone and, obviously, no longer need the service. They tried to sell me on a cheaper plan, even though they knew I would no longer own the...
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Author
Location
Pittsburgh, Pennsylvania
Cons
  • Cancellation policy
  • Being lied totold i cannot cancel
  • Lying about terms of service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$49
Preferred solution
Let the company propose a solution
Review #1077484 is a subjective opinion of poster.
0 comments
1.5
Details
I had Vivint installed August 12, 2016 and was told that because of my age (70 years) I could cancel within 30 days. After numerous problems with the system I called them on September 6th to cancel their service. They wanted to know why and did I know anyone who...
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Author
Location
Erie, Pennsylvania
Reason of review
Return, Exchange or Cancellation Policy
Review #930750 is a subjective opinion of poster.
0 comments

Vivint Customer Care Review

1.8
Details
I tried to speak to someone about stopping my service that hasn't been used in a year and.a haven't been on in over a years. No one will answers my questoons.
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Author
Location
Pittsburgh, Pennsylvania
Reason of review
Poor customer service
Review #893026 is a subjective opinion of poster.
0 comments
Had security system in Wilmington NC. Notified Co. Several times to disconnect by Nov.2015, as home was being sold due to husbands death. Have not been in Wilmington since 2015. Have discussed issue with many employees, no one can cancel. Spoke with acctounting mgr.,...
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Author
Location
Wyalusing, Pennsylvania
Cons
  • Impossible to deal with
Reason of review
Poor customer service
Preferred solution
Full refund
Review #866925 is a subjective opinion of poster.
Resolved
1 comment
1.3
Details
I have had Vivint for 3+ years. I thought I was protected. My alarm went off last year (May 2015) and no one called or contacted me. I waited a week to see if anything would come in the mail and still nothing. I called them and told them I didn't feel safe and they...
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Anonymous
#1110167

Well after filing a complaint with the BBB I got a phone call from one of Vivint's attorneys. She told me they were willing to for go the cancelation fees since I have been a ...

Author
Location
Monongahela, Pennsylvania
Cons
  • Breach of contract
Reason of review
Bad quality
Loss
$1516
Review #769119 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for their feedback and appreciates the opportunity to respond. After submitting this review, a technician was dispatched to this customer’s home and the requested keyfobs were installed. If this customer has any further complaints, we invite...
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Author
Location
Philadelphia, Pennsylvania
Review #507852 is a subjective opinion of poster.
0 comments

Vivint - Contract Review from Doylestown, Pennsylvania

Long story short. I was only suppose to be a secondary name on the vivint account that way I could talk to vivint if the alarm went off. My friend signed the contract but her credit was not good enough. You guys took it upon yourself to run my credit and make me the account holder without my permission. You guys ran my credit without my consent. That is considered FRAUD. I never signed a contract. I never gave you guys any of my information. I never gave you guys my ssn. I was not even present whenever the original contract was signed. I want you guys to cancel the contract that I never signed.You guys cannot take it upon yourselves to run my credit because the original person signing the contract credit did not get approved. This is considered FRAUD on your behalf. I have been trying to cancel the contract for over 4 months(feb 2014) but you guys are trying to make me liable for the contract. Whenever I never signed one. You guys want me to get my name removed off of an account that would not exist if my credit was not checked illegally. I would like help with this situation. If I cannot get the help I need. I will have to make this a legal matter.
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Author
Location
Doylestown, Pennsylvania
Review #501622 is a subjective opinion of poster.
1 comment
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Philadelphia, Pennsylvania
Review #346618 is a subjective opinion of poster.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

Vivint Products and Services Reviews

Companies Similar to Vivint

30 comments
Vivint thanks this customer for sharing their experience. We require written notice of cancellation to discontinue monitoring service. This requirement is outlined on the face of the agreement and is reinforced during a required pre-installation survey. We encourage...
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Anonymous
#1280784

Vivint is horrible, my house burned down in October. probably a year after I installed my system. They have been a total nightmare to work with!!!! Beware of this company!!!

Author
Location
Philadelphia, Pennsylvania
Review #341619 is a subjective opinion of poster.