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Vivint in Springfield, Pennsylvania - Fraudulent Billing, misrepresentation, illicit and illegal practices!

1.0
Details
To put it very bluntly, Vivint is the equivalent to the famous Nigerian scams we all know and love. They have thousand of consumers who have been cheated with their credit held ransom until you comply with their demands. Sickening !!
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#1522466 Review #1522466 is a subjective opinion of poster.

Vivint Camera Does Not Work

For a year and a half, I have had to call Vivint over a dozen times and still the doorbell camera does not work consistently! Each time I call, they expect me to run back-and-forth from the dorm to the panel—i’m 69 years old! I believe a class-action suit should be filed against them.
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Review
#1440575 Review #1440575 is a subjective opinion of poster.
Reason of review
Bad quality
3.1
Details
I contacted Vivint to cancel the acct at my Mother's home. She passed away a year and a half ago, and we have the house sold to someone and, obviously, no longer need the service. They tried to sell me on a cheaper plan, even though they knew I would no longer own the...
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Review
#1077484 Review #1077484 is a subjective opinion of poster.
Cons
  • Being lied totold i cannot cancel
  • Cancellation policy
  • Lying about terms of service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$49
Preferred solution
Let the company propose a solution
1.5
Details
I had Vivint installed August 12, 2016 and was told that because of my age (70 years) I could cancel within 30 days. After numerous problems with the system I called them on September 6th to cancel their service. They wanted to know why and did I know anyone who...
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Review
#930750 Review #930750 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Vivint Customer Care Review

1.8
Details
I tried to speak to someone about stopping my service that hasn't been used in a year and.a haven't been on in over a years. No one will answers my questoons.
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Review
#893026 Review #893026 is a subjective opinion of poster.
Reason of review
Poor customer service
Had security system in Wilmington NC. Notified Co. Several times to disconnect by Nov.2015, as home was being sold due to husbands death. Have not been in Wilmington since 2015. Have discussed issue with many employees, no one can cancel. Spoke with acctounting mgr.,...
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Review
#866925 Review #866925 is a subjective opinion of poster.
Cons
  • Impossible to deal with
Reason of review
Poor customer service
Preferred solution
Full refund
Resolved
1.3
Details

Update by user Feb 11, 2016

Well after filing a complaint with the BBB I got a phone call from one of Vivint's attorneys. She told me they were willing to for go the cancelation fees since I have been a customer since 2010. (I did not realized it had been that long...but Whoo Hoo) Also, Vivint...

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1 comment
Anonymous
#1110167

Well after filing a complaint with the BBB I got a phone call from one of Vivint's attorneys. She told me they were willing to for go the cancelation fees since I have been a customer since 2010.

(I did not realized it had been that long...but Whoo Hoo) Also, Vivint does not want any of their customers to feel unsafe. She canceled my contract...waived all the fees...then I asked her to send an email confirming all fees have been waived. All in all...it was a win for me. Don't get me wrong I did a lot of work to make this happen...I filed a complaint with the BBB of Utah, posted on this site, posted to Facebook, and a few other sites.

I am glad we were able to resolve this fairly quickly (2 months).

I do not have anything bad to say about Vivint. I am glad they care about their customers safety.

Review
#769119 Review #769119 is a subjective opinion of poster.
Cons
  • Breach of contract
Reason of review
Bad quality
Loss
$1516

Vivint - Installation Review from Philadelphia, Pennsylvania

Vivint thanks this customer for their feedback and appreciates the opportunity to respond. After submitting this review, a technician was dispatched to this customer’s home and the requested keyfobs were installed. If this customer has any further complaints, we invite them to contact us at 800-216-5232 or to chat in at vivint.com.
Review
#507852 Review #507852 is a subjective opinion of poster.

Made contract with Vivint a week and a half ago. Technicians did not have any key fobs during installation but text salesman to bring them on the next day.

But to no avail. We have been calling customer service only to be getting broken promises and excuses about someone coming with the key fobs and no one shows up with no curiosity call. But when we call the company, it is told that he can not be reached because he has no form of communication.

Really?! This is beyond ridiculous and we just about ready to cancel the whole service.

Vivint - Contract Review from Doylestown, Pennsylvania

Vivint thanks this customer for bringing their concerns to our attention. Upon review of the account, Josh’s name has already been removed from the account and Lacy Hosier is listed as the primary account holder. Josh is listed as a contact for the account. If desired, we can send a credit check dispute letter to the correct agency in order to attempt to repair any hits that should not have been made. Please let us know if you would like that to be sent. If you have any further concerns, please contact us at 800-216-5232.

Thank you.
Review
#501622 Review #501622 is a subjective opinion of poster.

Long story short. I was only suppose to be a secondary name on the vivint account that way I could talk to vivint if the alarm went off.

My friend signed the contract but her credit was not good enough. You guys took it upon yourself to run my credit and make me the account holder without my permission. You guys ran my credit without my consent. That is considered FRAUD.

I never signed a contract. I never gave you guys any of my information. I never gave you guys my ssn. I was not even present whenever the original contract was signed.

I want you guys to cancel the contract that I never signed.You guys cannot take it upon yourselves to run my credit because the original person signing the contract credit did not get approved. This is considered FRAUD on your behalf. I have been trying to cancel the contract for over 4 months(feb 2014) but you guys are trying to make me liable for the contract. Whenever I never signed one.

You guys want me to get my name removed off of an account that would not exist if my credit was not checked illegally. I would like help with this situation.

If I cannot get the help I need. I will have to make this a legal matter.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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#346618 Review #346618 is a subjective opinion of poster.