Not resolved
1.6
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

On April 15,2019, I stayed on the phone with David Kennedy for almost two hours going back and forth about an increase in my bill. I sent Mr.

Kennedy a total of eight pictures of my contract that stated that my bill should be 39.99 a month. Each time I sent a picture he stated that it was not good enough. How can a company not keep a copy of a customers contract? Vivint sent me an invoice for 53.00 I renewed my contract .

In order to keep me they told me my bill would be 39.99. Now I must go send the contract by registered mail. Knowing Vivint poor track record, I'm sure they will find an excuse to not honor the contract. Also, I stayed on the phone with a tech.

named Obrian for almost an extra hour.

I'm not getting any doorbell clips . When I finish paying for my equipment I'm done with Vivint.

Product or Service Mentioned: Vivint Customer Care.

Reason of review: Pricing issue.

Preferred solution: Price reduction.

I didn't like: I needed to look back at some clips.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

You May Also Like