State: North Carolina Clear all filters (14 of 665 reviews match)
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2.1
Details
I am fortunate to be employed in the electronic security industry and have been exposed to numerous intrusion and video systems and monitoring companies. Vivint is absolutely one of the worst companies I have ever been associated with. The system has completely fallen...
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Review
#1451399 Review #1451399 is a subjective opinion of poster.
Pros
  • System was great in the beginning
Cons
  • Reliability of system
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Terminate the monitoring contract since the equipment is associated with a third party
Tags
  • Sales More Important than Fallen W
  • Vivint Misrepresentation
1.0
Details
We wanted to add more security to our house like the self locking key, doorbell mirror and another whole building. We have wonderful security here but they don't offer the key lock or the door bell so when Vivinit came by our house we were pleased. The guy promised us...
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Review
#1075072 Review #1075072 is a subjective opinion of poster.
Reason of review
I hate liars.
1.0
Details
So I started with Vivint a week and a half ago and the guys told me he'd be back in a couple days to see how it was going and that if we didn't like it they could come back and remove the equipment. So I waited and a week later I call vivint and they told me I only...
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2 comments
Anonymous
#1347342

If you couldn't afford the $78 a month why did you sign to begin with.

That being said.... they are a contract trapping company.

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Review
#1058931 Review #1058931 is a subjective opinion of poster.
Reason of review
Problems with payment
1.8
Details
Horrible company, is a total scam. We were sold this company on the understanding that we could cancel within 30 days and that there was no long term contract. When we tried to cancel within 30days we were denied our ability to cancel. Now it's 11 months later and...
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1 comment
Anonymous
#1186852

Sorry to hear I want out too what a jerks

Review
#884555 Review #884555 is a subjective opinion of poster.
Reason of review
Poor customer service
A pushy sales person used my disabled mother to talk me into a Vivint system with life alerts for extra safety. Once she left and I saw the negative reviews, I used my right to rescind. The nice girl who sold me the system returned when I faxed my cancellation notice...
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1 comment
Anonymous
#1175661

I agree. I bought this service because my wife was worried about break-ins in the neighborhood and missed the fine print.

Apparently the contract is for 40 months and we have to pay even if we move.

So we moved and I tried to cancel. They told me I owe them over $1000 (20 months * $53.99/mo) and they would call a collection agency if I didn't pay.

Please do not ever buy this product!!!

Review
#866543 Review #866543 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
Vivint is the worst. My home security system has NOT been working properly for the past 5 months. I've called numerous times trying to get it fixed. They promised to send me parts but never did. They then promised they would send out a Tech. I stayed home the entire...
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1 comment
Anonymous
#1165225

I too am having same issue!!

This company is the worst! I'm contacting my lawyer they can take their contract and shove it!!!!

Review
#847695 Review #847695 is a subjective opinion of poster.
Reason of review
Poor customer service
I wished I had researched Vivnint before I signed up for a security system. These guys are crooks and I cannot believe they have been allowed to stay in business. They have set up their customer service and middle management in a way to confuse and aggravate their...
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Review
#708567 Review #708567 is a subjective opinion of poster.
Reason of review
Poor customer service

Vivint Security Unpatriotic / Insensitive

Vivint values and appreciates this individual’s feedback. Sales representatives are independent and have the ability to set their own schedules- they were neither encouraged nor obligated to canvass this past Memorial Day. We apologize about any disturbance or inconvenience caused on their behalf.
Review
#412463 Review #412463 is a subjective opinion of poster.

Vivint Security chose to saturate my neighborhood with sales representatives on Memorial Day 2013, our most solemn federal holiday, and a day given over to honoring those service members who made the ultimate sacrifice for our nation.

Vivint chose to ignore the meaning of the day and chose to ring doorbells, ask *** questions like, "Are you the homeowner? and press for a sale.

One wonders how many times they intruded upon Gold Star families today. Their gall and total insensitivity disgusted me.

It goes without saying that I chased them from my property without buying anything. In addition to not buying anything, I have decided to boycott any business that uses Vivint as its security system provider.

Vivint in Spring Lake, North Carolina - Solemn Day Means Nothing

Vivint would like to apologize about any inconvenience or disturbance caused by a sales representative this past Memorial Day. Sales representatives are independent, set their own schedules, and are neither obligated nor encouraged by corporate to canvass on holidays.
On behalf of our organization, we would like to thank you for your service to our country.
Review
#412458 Review #412458 is a subjective opinion of poster.
Tags
  • Vivint Unpatriotic
  • Vivint sales v sensitivity
  • Sales More Important than Fallen W

A pair of Vivint sales representatives visited my home on Memorial Day 2013. When I went to my door, I noticed that my street was "crawling" with representatives in orange shirt - Vivint sales reps.

The sales reps attempted to present a sales spiel. How in the *** could these clowns and their company be so insensitive? It was Memorial Day, for f@#k's sake.

As a retired combat veteran, I was flabbergasted by this company's insensitivity to our fallen warriors on our nation's most solemn holiday, the one day set aside to honor our war dead.

The company and its employees absolutely disgusted me.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

Vivint in Charlotte, North Carolina - Mr. roscoe anderson

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
Review
#408920 Review #408920 is a subjective opinion of poster.
Loss
$275

ACCT.2691364 ROSCOE OR PRECIOUS ANDERSON

I FAXED 4 FALS ALARMS BILLS TO YOU PER MICHAEL IN CUSTOMER CARE. I HAVE NOT HEARD ANYTHING BACK FROM YOU.

I AM NOT GOING TO PAY THESE BILLS AND PAY YOU TO. YOU ARE NOT HOLDING TO YOUR END OF THE BARGAIN. I WOULD LIKE TO HEAR FROM SOMEONE ASAP BY THIS WEEK. I WILL BE RE-FAXIING THOSE BILLS TO YOU TODAY.

I WANT TO CONTINUE TO BE A CUSTOMER BUT I AM PISSED RIGHT NOW. PLS CONTACT ME AT 336 602-9941 IF YOU NEED MORE INFO ABOUT THIS COMPLAINT SPOKE WITH MIKE IN CUSTOMER CARE AND HE GAVE THE FAX NUMBER TO FAX YOU AND ASSURED ME THAT SOMEONE WOULD HANDLE THIS SITUATION AND NOTHING BEEN DONE. I WANT THIS HANDLED THE CITY OF W-S ARE STILL SENDING BILLS.

I CHOSE YOU BECAUSE I WOULD HAVE PROBLEMS AND LOOKS LIKE CUSTOMER SERVICE IS NOT SERVICING ME. PLS LET KNOW WHAT YOU PLAN ON DOING ABOUT THIS.ITS BEEN ALMOST 2-3 WKS NOW.