Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I had vivint over 6 years, at first they were great, I would recommend to my family and friends. Towards the end and now that I'm discontinuing the service, it's a nightmare.

When I called to cancel my service, I was told I had to write a letter, then I wrote a letter and I was told I had to call. The representative was beyond rude and hung up on me when I wasn't persuaded by his half price offers to stay. Now that I'm finally done, getting out, I have been charged for 2 months of service. I was told when I called about the charges that it was apart of my contract to be charged one more month, but I would be issued a credit...

over a month later no credit and I disputed with my credit card company and I just saw another new charge!!! This is an absolute nightmare.

Get Arlo, you won't have to deal with this garbage company.

Product or Service Mentioned: Vivint Security System Plan.

Reason of review: Problems with payment.

Monetary Loss: $50.

Preferred solution: Full refund.

I didn't like: Faulty equipment, Technical support, Lies, Misinformation, Late night interruprions.

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