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I have been having recurrent problems with my system and am having zero luck at getting support to resolve the ongoing issues. I made my displeasure quite clear in a support experience survey.
I received an email from a "supervisor" expressing her concern for the assessment I provided and who said she wanted to discuss the situation with me. It appears she has no interest in dealing with my concerns as she has now missed two arranged chat times. I have the patience of Job nut the lack of viable support from Vivint is wearing very thin. My feeling is that they only "express" their concern but really don't give a damn.
A particularly annoying situation is the fact the company has farmed out their support to another country whose citizens are only Spanish speaking who can communicate in slightly passable English (terribly frustrating).
The "service" representatives only deal with customers using a scripted approach (I am "____ " and who do I have the pleasure of speaking with today, etc., etc.). Everyone I have spoken with has only a passable knowledge of English and on two instances lately, I have been put on hold, ony to lose the line within a minute afterwards. If Viviny wants to improve, they should ask if we ant to speak in English (1) or Spanish (2) if they are only going to provide reps who are Spanish speaking. I do not speak Spanish but, if the offered French, I would be fine with it and maybe I could get things resolved!
I would just like Vivint to have a policy whereby if a customer wants service in English, they get service in English.
For some time now I have been offered help by company reps named Ramirez and Valenzuela who never get back to me, so Viving is paying lip service to its customers by offering "support" when none is ultimately forthcoming! I don't like wasting my time.
User's recommendation: Stay away from Vivint if you expect good service.
Preferred solution: Let the company propose a solution.
Location: 1602 3 Avenue North, Lethbridge, AB T1H 0J8