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Vivint in Louisville, Kentucky - Home owner

1.0
Details
we installed this vivint system with door locks and cameras which one door lock has lost communication three time in a month cameras shut down at 920pm and start at 628am between that time one of my cars got vandalized and no pictures so i am canceling this system and know they are saying we need faster internet that they offer that make me believe that they are shutting the cameras down so we can spend more with them i give this company and this system a minus 5 being the worst of all of them the smart home system they is the worst i have ever had totally unhappy with it and want it removed definitly will go back to adt.
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Author
Location
Louisville, Kentucky
Cons
  • False advertising
Reason of review
internet not fast enough they say why did they not tell us this in the fist place
Loss
$10
Review #917569 is a subjective opinion of poster.
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Vivint Customer Care Review

1.3
Details
Terrible!!! Says my parents renewed their contract by phone but can't figure out how I can hear it. My parents never renewed (knowingly)! Trying to charge an elderly couple over $900 now. Shady company and very shady sales reps!!! Steer clear!
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Author
Location
Richmond, Kentucky
Reason of review
Poor customer service
Review #900762 is a subjective opinion of poster.
0 comments
1.8
Details
I too have been told different things each time I have had to call due to my system not working properly. I have only had Vivint for 10 months and sadly there has only been 6 DAYS during the 10 months that I've had their service (or lack there of) that I have 1) had...
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Author
Location
Owensboro, Kentucky
Pros
  • Despite the fact that the employees are full of it
Reason of review
Damaged or defective
Preferred solution
cancel my contract
Review #873359 is a subjective opinion of poster.
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Vivint Mobile Control Review

5.0
Details
For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016
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Author
Location
Louisville, Kentucky
Reason of review
Damaged or defective
Review #763158 is a subjective opinion of poster.
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Vivint Security System Review

2.4
Details
Your service is horrible... Waited for 3 hours for service and ur a no show. No call or nothing. I can go on and on and on.
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Author
Location
Louisville, Kentucky
Reason of review
Bad quality
Review #682408 is a subjective opinion of poster.
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1.6
Details
I have had concerns with Vivint ever since the end of the initial sales call. My wife and I had just moved into our new home and were casually shopping for the possibility of a security system. The Vivint salesperson came to our door, and we welcomed him in, being...
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Author
Location
Nicholasville, Kentucky
Cons
  • Faulty equipment
  • Dishonesty
  • Privacy violations
Reason of review
Poor customer service
Loss
$1260
Preferred solution
Let the company propose a solution
Review #650008 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for reaching out to us via Pissed Consumer. After review of their account, we will accept this as a written notice of cancellation and will attach it to their account. In order to finalize cancellation, we ask that the customer please call...
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Author
Location
Bardstown, Kentucky
Review #519508 is a subjective opinion of poster.
0 comments
Vivint thanks this individual for taking the time to file a complaint with PissedConsumer. For security reasons, corporate personnel are unable to alter the notification settings of customer accounts. The aforementioned notification preferences are set online through...
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Author
Location
Louisville, Kentucky
Review #462498 is a subjective opinion of poster.
0 comments
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Lexington, Kentucky
Tags
Review #373264 is a subjective opinion of poster.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

Vivint Products and Services Reviews

Companies Similar to Vivint

1 comment
We thank this customer for their feedback, and for bringing this situation to our attention. Vivint aims to save customers money by using existing alarm equipment with their consent. Should issues arise, repair, rather than cancellation is the appropriate course of...
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Author
Location
Madisonville, Kentucky
Review #362638 is a subjective opinion of poster.