State: Kentucky Clear all filters (11 of 665 reviews match)
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Vivint in Louisville, Kentucky - Home owner

1.0
Details
we installed this vivint system with door locks and cameras which one door lock has lost communication three time in a month cameras shut down at 920pm and start at 628am between that time one of my cars got vandalized and no pictures so i am canceling this system and know they are saying we need faster internet that they offer that make me believe that they are shutting the cameras down so we can spend more with them i give this company and this system a minus 5 being the worst of all of them the smart home system they is the worst i have ever had totally unhappy with it and want it removed definitly will go back to adt.
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Review
#917569 Review #917569 is a subjective opinion of poster.
Cons
  • False advertising
Reason of review
internet not fast enough they say why did they not tell us this in the fist place
Loss
$10

Vivint Customer Care Review

1.3
Details
Terrible!!! Says my parents renewed their contract by phone but can't figure out how I can hear it. My parents never renewed (knowingly)! Trying to charge an elderly couple over $900 now. Shady company and very shady sales reps!!! Steer clear!
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Review
#900762 Review #900762 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details
I too have been told different things each time I have had to call due to my system not working properly. I have only had Vivint for 10 months and sadly there has only been 6 DAYS during the 10 months that I've had their service (or lack there of) that I have 1) had...
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Review
#873359 Review #873359 is a subjective opinion of poster.
Pros
  • Despite the fact that the employees are full of it
Reason of review
Damaged or defective
Preferred solution
cancel my contract

Vivint Mobile Control Review

5.0
Details
For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016
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Review
#763158 Review #763158 is a subjective opinion of poster.
Reason of review
Damaged or defective

Vivint Security System Review

2.4
Details
Your service is horrible... Waited for 3 hours for service and ur a no show. No call or nothing. I can go on and on and on.
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Review
#682408 Review #682408 is a subjective opinion of poster.
Reason of review
Bad quality
1.6
Details
I have had concerns with Vivint ever since the end of the initial sales call. My wife and I had just moved into our new home and were casually shopping for the possibility of a security system. The Vivint salesperson came to our door, and we welcomed him in, being...
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Review
#650008 Review #650008 is a subjective opinion of poster.
Cons
  • Faulty equipment
  • Dishonesty
  • Privacy violations
Reason of review
Poor customer service
Loss
$1260
Preferred solution
Let the company propose a solution
Tags
  • Security and monitoring

Vivint in Bardstown, Kentucky - I want 1609408 canceled

Vivint thanks this customer for reaching out to us via Pissed Consumer. After review of their account, we will accept this as a written notice of cancellation and will attach it to their account. In order to finalize cancellation, we ask that the customer please call our Customer Loyalty team at 800-216-5232 x5020.
Review
#519508 Review #519508 is a subjective opinion of poster.

I want this canceled please,i can not find any support@ vivint.com on my computer. the name is Thomas clark & Deborah clark our password is yardsale.i've had this almost 5yrs please cancel..502-350-0777 is our home #.

thank you much..Thomas s. clark. I have had doors changed and don't want the system anymore.it has not done us any good at all because of our doors not having sensors in them not you all's fault. just want it canceled please.again thank you very much, have a great day!

sincerely, Thomas s clark 189 barberry ln. bardstown ky 40004

Vivint thanks this individual for taking the time to file a complaint with PissedConsumer. For security reasons, corporate personnel are unable to alter the notification settings of customer accounts. The aforementioned notification preferences are set online through...
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Review
#462498 Review #462498 is a subjective opinion of poster.

Vivint in Elizabethtown, Kentucky - Don R.

We thank this customer for their concern and for being proactive in the protection of their home. Vivint encourages customers to make us aware of any aspects of their installation they are dissatisfied with. We take all alarm notifications seriously and it is against our monitoring policy to cancel a dispatch without the appropriate verbal passcode.
Review
#388540 Review #388540 is a subjective opinion of poster.
Loss
$1200
Tags
  • Physical security

Vivint/APX installed home security system in my home. Not very professional instillation and not pleased from the start.

Got a call from service rep. that my back door was open when I was out of town and wanted to know what I wanted them to do. My response was "call the police" I'm almost two hours from the house. By the time I got home my back door was still open and the police were never notified.

When I called to inquire I was told that my wife told them not to notify the police which I know wasn't true because she was with me. Never could resolve the issue and basically told me I didn't know what I was talking about because they had it all documented from the time of the call. Why would anyone tell them not to have the police respond when they're two hours away from their home and the alarm is going off? Tried to cancel service but couldn't because of contract!

Felt like (and still do) that I was paying for service I didn't receive. Thankfully my contract is expiring soon and will not renew. Still denying they were in the wrong and negligent. I was lucky because nothing was missing, I guess the alarm scared them off but my hardwood floor was damaged because it was raining and the door was wide open.

I would not advise anyone to trust Vivint for their home security!

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

Don't go with Apex/Vivint

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
Review
#373264 Review #373264 is a subjective opinion of poster.
Tags
  • fine print

These people are unbelievable. They don't send you notice that the account is going to be renewed, don't tell you how to cancel the account, but graciously offer to install a new system into your new house if you move.

They claim there is no way to cancel a renewed contract without paying the full amount owed. The fine print must be really freakin' small...Whatever you do, stay far far away from these people.

I'm still in the process of trying to cancel. They have offered me a 10% discount in the "cancellation fee"...how kind and benevolent of them...