Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I'm curious as to how Vivint won the JD Power Award for “Highest in Customer Satisfaction with Home Security Systems.” Their salesman worried me to death about buying the system. Then once I buy it, it's like an Act of Congress to get them to come out and replace a motion sensor.

If you're thinking of going with Vivint because of the cool features and the lies their sales reps tell you about you have to buy the system right then in order to get the deal, don't believe all of that. I strongly urge anyone considering Vivint to got with one of your local providers.

Vivint is very unprofessional and respectful of your time. Save yourself the headache and BS lies they tell you to get you to buy their products.

I liked: Features.

I didn't like: Lack of customer service and professionalism.

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