Have not used system or lived in house where system was installed for over 3 months. Called many times to get my system stopped because I did not use it at all .Many times receiving false alarms I just disregarded the alarm but never received any calls from the company.
My contract expired in Oct.. I was assured that I would not receive any charges in Nov.but I did. I called company and reminded them that the last 2 that I talked to promised me that I would not have any more charges in Nov..The acct.mgr.
asked me if I had sent in an email to stop my service and I told him that I had not because I was not told to.He told me that I was told 2 times.I am 81 years and if I was told I would have remembered. I did recall that all calls might be recorded .
Product or Service Mentioned: Vivint Security System.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Full refund.
Vivint Cons: High pressure sales when canceling.