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We terminated our contract when moving to another city last February. Paid off my balance in full.
Started getting late notices from them a few months later. Talked to them several time and they assured me it was paid off from our auto bank draft. Yet, they turned me over to a collection agency in December, saying I still owed the $281.69. So here we go again with the phone calls.
I started a paper trail with emails they would send me assuring eveything was okay. Talked to the collection agency again today & Vivint STILL has not cleared my account. When I called Vivint back they just say it is processing.
WELL....the so call processing SUCKS!!!
They have held me hostage for almost a year and ruining my credit in the process. They are horrible to deal with!!!
User's recommendation: DO NOT USE VIVINT - HORRIBLE SERVICE.
Product or Service Mentioned: Vivint Account.
Preferred solution: I WANT THEM TO RECALL THE COLLECTION AGENCY TO VERIFY I WAS NEVER DELEQUANT. .
Vivint Cons: Lack of resoution.
Location: San Antonio, Texas
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