State: Georgia Product: Vivint Security System Clear all filters (6 of 197 reviews match)
filters
State:
City:
Show
Product:
2.8
Details
I've been sick here lately and missed a lot of work I fell behind a little on my Vivint account and got hit with emails and phone calls but that I can live with as its there right to collect a debt. but to make my panel start beeping at 8 am is definitely got to be...
View full review
Review
#1343444 Review #1343444 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Equipment works well
  • Customer reps are nice
  • Equipment
Cons
  • Extremly unethical practices
  • Billing threw control panel beeping
  • Software updates that change features
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I cecil nail want to canceled my securty alarm with vivint servise #-4822014 thank you very much for your servise ! home adddress is 193 south oak st baxley ga 31513 . Have a great day . your servise is good but i don t need it . not...
View full review
1 comment
koneai
#1143647

We don't like to hear that you want to cancel Vivint service. Our Special customer care representatives are here 24/7 and are always able to assist you please call 844 452 4051 to discuss your account.

Thanks!

Review
#810239 Review #810239 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Good customer service
Vivint thanks Jessica for bringing all of these issues to its attention. We wish to resolve them to the best of our abilities and ensure that you have a working service that you are satisfied with. When your equipment malfunctions or is otherwise inoperative, we...
View full review
Review
#500345 Review #500345 is a subjective opinion of poster.
Product
Vivint Security System
Vivint thanks this customer for their feedback and for taking the time to share their experience with PissedConsumer. We understand that sometimes our customers move. In the event that one of our customers is in the military and is moving either overseas or into...
View full review
Review
#484656 Review #484656 is a subjective opinion of poster.
Product
Vivint Security System

Vivint in Athens, Georgia - Upset beyond belief

We value this customer's feedback, and thank them for taking the time to submit a review online.
Vivint reviewed the call from Tuesday, May 28th and has determined the customer requested a call back after agreeing to the renewal and upgrade.
Upon investigation, it appears both parties were under the impression the callback Monday was to set up an appointment for installation, and the customer agreed to proceed with the extension during the original call.
Review
#418384 Review #418384 is a subjective opinion of poster.
Product
Vivint Security System

On May 28, someone called me about extending my contract and upgrading my system. I told the person that it sounded good but I just had surgery to please call me Monday.

I never received a call on Monday. Then on Tuesday, someone called me to set an installation date. I was surprised to say the least. Then I received a letter about me agreeing to the extension.

I've called everything this week. They had made me feel like a liar dishonest cheating individual. They said that I agree to it. I was told to get someone to take over the account or let it go into collection.

Why in God's green Earth after the way they treated I will ever recommend them to someone else? Mind you before this I had never had any issues or complaints with them.

Vivint appreciates this customer voicing their concerns. All Vivint equipment (excluding batteries) is covered under warranty. Customers are never required to pay for replacement of warranted equipment. We do, however ask that they are responsible for a $49 service...
View full review
Review
#307557 Review #307557 is a subjective opinion of poster.
Product
Vivint Security System

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts