Only had the system 10 months now, biggest mistake signing with them, have had three system down issues, today got locked out of house, because one keypad batteries died the other keypad at 20% would not communicate with app or keypad, said doors were unlocked but clearly not, was told i would need to call a lock smith, had to drill out lock so now do not have deadbolt lock on my house, was told few days to get rep out to look at issue, The Contracts are immoral and should be illegal, so to cancel contract you either have to find some sucker to take over contract or pay the full monthly fee for the remainder of contract, HOW does that work, even phone companies cant do that. Very pissed off company, or and so much fro freedom of speech, posted a visitor post on there Facebook page saying "Garbage equipment, Poor customer service, Horrible contracts" was taken down and I have been banned from posting on there page, just goes to show how this company is run.
Product or Service Mentioned: Vivint Security System.
Reason of review: ALL OF THE ABOVE.
Preferred solution: out of my contract.
I didn't like: Cancellation policies, Lies.