State: Florida Product: Vivint Security System Clear all filters (8 of 190 reviews match)
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Vivint - Cameras suck....dont waste your money

1.3
Details
Total garbage....cameras are awful and dont record anytbing 20 feet away. Seriously run....Im stuck with a horrible useless system
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Author
Location
Miami, Florida
Product
Vivint Security System
Reason of review
Bad quality
Review #1106896 is a subjective opinion of poster.
0 comments

Vivint Security System Review

1.3
Details
Trash equipment, practically no customer service, cameras work only in bright light, and provides a false sense of security. Bars on windows would be cheaper than this rip off company.
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Author
Location
Leesburg, Florida
Product
Vivint Security System
Reason of review
Bad quality
Review #899621 is a subjective opinion of poster.
0 comments
2.2
Details
My father opened the door for Vivint 2 years ago, while I was at work, and they signed him up for 60 months! Well, my father was 89 at the time with a touch of dementia. The system worked ok until 12/27/15. The panel just stopped working. I called the next evening to...
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Author
Location
Palm Coast, Florida
Product
Vivint Security System
Pros
  • Speed when it worked
  • Equiptment at first
Cons
  • Technical support
  • Lying about terms of service
  • Contract
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
cancel service.
Review #759813 is a subjective opinion of poster.
0 comments
1.0
Details
I was sold the Vivint service with the understanding that i could cancel the contract after 24 months, when in actuality the contract is for 42 months. Also when I tried to cancel, I was told that I would have to pay nearly $700 dollars for the components which were...
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Author
Location
Fort Lauderdale, Florida
Product
Vivint Security System
Reason of review
Misrepresented Contract
Loss
$2200
Preferred solution
Cancellation without futher actions or costs, reported to State Attorney's Office
Review #667107 is a subjective opinion of poster.
0 comments

Vivint - Never finished installing the system... nothing cost us a lot.

1.0
Details
Missed three bedrooms (they were not connected to the system, we found it ourselves), came back (after months) and made it even worse (system read windows incorrectly... without touching them, they were activating system). Same was with a defective garage sensor (wind or rain was activating it). Anyway, using system with bypassing half of the house does not make too much sense. They refused to fix it (they want to charge us for completing their job which was never finished) and they refused to reimburse us. When we stop paying, they started bullying us (collection agency etc.) When we said we do not want them, they started to scare us with early termination fees (over thousand dollars). I think it is their way to "keep people" with them.
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Author
Location
Riverview, Florida
Product
Vivint Security System
Cons
  • Harassing calls afterwards
  • Having my loyalty backfire
  • Customer service
Reason of review
The worse company I ever dealt with!!!
Loss
$800
Review #608275 is a subjective opinion of poster.
2 comments
2.6
Details
The salespeople for Vivint are really nice and friendly but don't be fooled. You only have 3 days to back out of your contract before you're stuck. When we signed up we asked what happens if you need to cancel. We were told that it's not a problem and we would just...
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Anonymous
#958534

2015-March Tampa : A team of VIVINT sales people in training were led by Richard Dale (marketing manager) into our community this week. Their goal was to sell wireless home al...

Author
Location
Tampa, Florida
Product
Vivint Security System
Cons
  • Being lied to
  • Cancellation policy
  • Customer service
Reason of review
Cancelation fee was misrepresented
Loss
$2400
Preferred solution
Full refund
Review #604629 is a subjective opinion of poster.
0 comments
We thank this customer for their feedback and for taking the time to submit a review with Pissed Consumer. Each Vivint Customer Care representative is trained on all equipment, and the majority of issues can be resolved over-the-phone. Vivint equipment (excluding...
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Author
Location
Opa Locka, Florida
Product
Vivint Security System
Review #391969 is a subjective opinion of poster.
3 comments
Vivint thanks this individual for their feedback and time. We apologize for any misunderstanding or misinformation provided to them. We ensure all customers are aware of the length of their agreement, both in writing and during a required pre-installation survey.
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Author
Location
Molino, Florida
Product
Vivint Security System
Review #338373 is a subjective opinion of poster.