State: Florida Product: Vivint Customer Care Clear all filters (4 of 93 reviews match)
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For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against...
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Review
#1531503 Review #1531503 is a subjective opinion of poster.
Service
Vivint Customer Care

Vivint Customer Care Review

1.4
Details
My house burned down. Tried to suspend or cancel service until rebuilt. 4 months later they are still billing me. I've emailed and called but still getting billed. Worst customer service ever!!!
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#899009 Review #899009 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment
1.0
Details
We signed up for a security system with Vivint when we owned a home in Michigan and never had any issues as we never had to contact customer service before. Since than, we've relocated to Florida. Before our move, we contacted the customer service line to find out...
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#869938 Review #869938 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Service was okay until you have to contact them
Cons
  • Lies
Reason of review
lies
Loss
$1100
Preferred solution
Deliver product or service ordered
Tags
  • Vivint FALSE STATEMENTS
  • Vivint Scam

Vivint in Miramar, Florida - Cancellation

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
Review
#403674 Review #403674 is a subjective opinion of poster.
Service
Vivint Customer Care
Loss
$3000

First of all it was my fault for not completely reading and being locked to s 5 year contract.

Had trouble form the start, sensors would falsely trip the alarm and the batteries would die quickly, I could not change them myself because I'm a handicapped 80 year old. They would charge for the service calls to resolve these problems.

When the contract came up for renewal they did not make it easy to cancel service. Had to write and sign a letter stating the reason for the cancellation and follow up with a phone call. The request would go before a cancellation board to be approved. WTF

When I did follow up with a phone call, they claimed to not having received the first request so I sent them another one. I'll see what happens. If they claim to not having received the second and post more charges, will contact my Credit Card company and file a dispute.

Stay away from Vivint!

Very polite but extremely horrible customer service!!!

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts