State: Florida Clear all filters (32 of 665 reviews match)
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For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against...
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Review
#1531503 Review #1531503 is a subjective opinion of poster.
1.3
Details
A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG....
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Review
#1515435 Review #1515435 is a subjective opinion of poster.
Pros
  • Equipment
Cons
  • Cost
  • Honesty
Reason of review
Pricing issue
1.0
Details
Our names Anthony Pam Brown On November 20 th 2018 we were at sams club.When we walked threw the door your sales associate ask if he could help us we were looking at Vivint display.He began to tell us about your recent promotiom which is free installation,free...
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2 comments
Anonymous
#1702643

I had a similar experience with Vivint and it had nothing to do with sams clubs. We had some very serious threats happening so I scheduled for the system to be installed on a Friday.

I took the afternoon off work, and waited waited, called, waited. Nothing.

No show! Horrible !!!!

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Review
#1404803 Review #1404803 is a subjective opinion of poster.
Cons
  • Being deceived about their product
Reason of review
Poor customer service

Vivint in Miami, Florida - Cameras suck....dont waste your money

1.3
Details
Total garbage....cameras are awful and dont record anytbing 20 feet away. Seriously run....Im stuck with a horrible useless system
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Review
#1106896 Review #1106896 is a subjective opinion of poster.
Reason of review
Bad quality

Vivint Security System Review

1.3
Details
Trash equipment, practically no customer service, cameras work only in bright light, and provides a false sense of security. Bars on windows would be cheaper than this rip off company.
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Review
#899621 Review #899621 is a subjective opinion of poster.
Reason of review
Bad quality

Vivint Customer Care Review

1.4
Details
My house burned down. Tried to suspend or cancel service until rebuilt. 4 months later they are still billing me. I've emailed and called but still getting billed. Worst customer service ever!!!
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Review
#899009 Review #899009 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
We signed up for a security system with Vivint when we owned a home in Michigan and never had any issues as we never had to contact customer service before. Since than, we've relocated to Florida. Before our move, we contacted the customer service line to find out...
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Review
#869938 Review #869938 is a subjective opinion of poster.
Pros
  • Service was okay until you have to contact them
Cons
  • Lies
Reason of review
lies
Loss
$1100
Preferred solution
Deliver product or service ordered
Tags
  • Vivint FALSE STATEMENTS
  • Vivint Scam
All lies. Product never worked properly, nor was I delivered what was promised including a true outside rated camera and new window leads. Instead, they tapped into 90% of the 15yr old window leads, most of which were faulty. Sales rep was slimy and eventually was...
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Review
#810127 Review #810127 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.3
Details
i would actually wished that no stars were available, this company.I WILL TRY TO KEEP THIS SHORT AS I CAN SO YOU AS A CUSTOMER WILL NOT SKIM OVER IT BECAUSE IF ITS LENGTH i actually called to cancel my service with them and go with adt since they were 10.00 a month...
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Review
#806963 Review #806963 is a subjective opinion of poster.
Cons
  • Having my loyalty backfire
Reason of review
Order processing issue
Preferred solution
I WOULD SETTLE FOR THE ORIGINAL ORDER OR I AM WILLING TO PAY THE 69.99 FOR EACH CAMERA AND 5.00 EACH MONITORING

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts
1.7
Details
First scheduled "service" call had to wait two months, then got a call they were going to replace faulty control panel, when I explained it wasn't the control panel it was one of the cameras, they said it would be another three months. I told them I would send the...
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Review
#792961 Review #792961 is a subjective opinion of poster.
Cons
  • Customer service
  • Cancellation policies
  • Scripted answers from service reps
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund
Tags
  • Unsecure Home Security System
  • Vivint Scam
  • Service Worthless