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Vivint in Miami, Florida - Cameras suck....dont waste your money

1.3
Details
Total garbage....cameras are awful and dont record anytbing 20 feet away. Seriously run....Im stuck with a horrible useless system
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Author
Location
Miami, Florida
Reason of review
Bad quality
Review #1106896 is a subjective opinion of poster.
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Vivint Security System Review

1.3
Details
Trash equipment, practically no customer service, cameras work only in bright light, and provides a false sense of security. Bars on windows would be cheaper than this rip off company.
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Author
Location
Leesburg, Florida
Reason of review
Bad quality
Review #899621 is a subjective opinion of poster.
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Vivint Customer Care Review

1.4
Details
My house burned down. Tried to suspend or cancel service until rebuilt. 4 months later they are still billing me. I've emailed and called but still getting billed. Worst customer service ever!!!
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Author
Location
Hudson, Florida
Reason of review
Problems with payment
Review #899009 is a subjective opinion of poster.
0 comments
1.0
Details
We signed up for a security system with Vivint when we owned a home in Michigan and never had any issues as we never had to contact customer service before. Since than, we've relocated to Florida. Before our move, we contacted the customer service line to find out...
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Author
Location
Saint Petersburg, Florida
Pros
  • Service was okay until you have to contact them
Cons
  • Lies
Reason of review
lies
Loss
$1100
Preferred solution
Deliver product or service ordered
Review #869938 is a subjective opinion of poster.
0 comments
All lies. Product never worked properly, nor was I delivered what was promised including a true outside rated camera and new window leads. Instead, they tapped into 90% of the 15yr old window leads, most of which were faulty. Sales rep was slimy and eventually was...
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Author
Location
Bradenton, Florida
Reason of review
Not as described
Review #810127 is a subjective opinion of poster.
0 comments
1.3
Details
i would actually wished that no stars were available, this company.I WILL TRY TO KEEP THIS SHORT AS I CAN SO YOU AS A CUSTOMER WILL NOT SKIM OVER IT BECAUSE IF ITS LENGTH i actually called to cancel my service with them and go with adt since they were 10.00 a month...
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Author
Location
Cocoa, Florida
Cons
  • Having my loyalty backfire
Reason of review
Order processing issue
Preferred solution
I WOULD SETTLE FOR THE ORIGINAL ORDER OR I AM WILLING TO PAY THE 69.99 FOR EACH CAMERA AND 5.00 EACH MONITORING
Review #806963 is a subjective opinion of poster.
0 comments
1.7
Details
First scheduled "service" call had to wait two months, then got a call they were going to replace faulty control panel, when I explained it wasn't the control panel it was one of the cameras, they said it would be another three months. I told them I would send the...
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Author
Location
Deltona, Florida
Cons
  • Scripted answers from service reps
  • Customer service
  • Lack of resoution
Reason of review
Not as described
Loss
$1000
Preferred solution
Full refund
Tags
  • Unsecure Home Security System
  • Vivint Scam
  • Service Worthless
Review #792961 is a subjective opinion of poster.
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Vivint Staff Review

1.0
Details
Salesman walked to house & pounded on door, asked for someone who I dont know. Insisted he had right house Told him NO so he tried his sales pitch anyway. Told have ADT, asked how long, relpied 10 years. Why does it matter? I didnt call Vivint. Very rude, not English as 1st language. Unimpressed
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Author
Location
North Port, Florida
Reason of review
Poor customer service
Review #778837 is a subjective opinion of poster.
0 comments

Vivint Internet Review

Service sucks and they will not give refunds for having no service. Most often it would take a week to get a technician out. They are not customer service oriented. I would never switch back to them. We have gone back to xfinity and they are much better.
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Author
Location
Hawthorne, Florida
Reason of review
Bad quality
Review #770377 is a subjective opinion of poster.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

Vivint Products and Services Reviews

Companies Similar to Vivint

0 comments
2.2
Details
My father opened the door for Vivint 2 years ago, while I was at work, and they signed him up for 60 months! Well, my father was 89 at the time with a touch of dementia. The system worked ok until 12/27/15. The panel just stopped working. I called the next evening to...
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Author
Location
Palm Coast, Florida
Pros
  • Speed when it worked
  • Equiptment at first
Cons
  • Technical support
  • Lying about terms of service
  • Contract
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
cancel service.
Review #759813 is a subjective opinion of poster.