I had the Vivint security system installed in late May. Have had one big problem--the doorbell camera, which is suppose to capture images of people coming on to the property, does not consistently capture.
I can leave out and come into my home several times during the day, and maybe one time I am captured. Some days the letter carrier is captured, most days that person is not captured. I use that as a barometer of how well the doorbell camera works because I know that if no one else comes on to the property, myself and the letter carrier do!
Vivint has not been able to resolve this problem. I am really thinking of breaking the contract and shopping around for another security company.
Product or Service Mentioned: Vivint Security System.
Reason of review: Poor customer service.
Preferred solution: Fix the problem or replace the doorbell camera with one that works ALL THE TIME, not just some of the time..