Reply by Vivint

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at for assistance. We also welcome any feedback on our products and services. Thank you!

These people are unbelievable. They don't send you notice that the account is going to be renewed, don't tell you how to cancel the account, but graciously offer to install a new system into your new house if you move.

They claim there is no way to cancel a renewed contract without paying the full amount owed. The fine print must be really freakin' small...Whatever you do, stay far far away from these people.

I'm still in the process of trying to cancel. They have offered me a 10% discount in the "cancellation fee" kind and benevolent of them...

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