When we first time signed up with Vivint we thought it was an excellent idea! My husband deploys frequently and I would feel more safe having this system protect me- since we do not have a landline phone.
However less than a year later-if we could financially afford to end our contract we would just to be DONE dealing with Vivint. They have the nicest customer care representatives but they have the WORST policies. The touch screen thermostat THEY put in our home (not optional) constantly changes it's own temp. I called and nicely informed that this has been happening alot.
Reset the thermostat and if it happens again call for replacement. It happened for awhile and we tried to ignore it. Then the touch screen stopped responding at the up arrow. We called and informed Vivint of the two issues now.
And I was told they would be glad to come replace it for a copay of $50. This is the policy, after all I am getting the new device for free. I was already informed that the device was defective and that many people have this issue! I BETTER get the device for free!
Why should I have to pay $50 because they gave me (and lots of customers) a broken device? Well I was told I have to pay it for the agent who has to drive to my house and use up his time. Well he is employed by VIVINT, and VIVINT gave me a bad device, and VIVINT should pay for everything regarding this bad device. Plus we pay like $80 a month for Vivint...My husband is about to deploy- which involves alot of purchases and costs- we don't have $50 in the budget right now-that's part of being in the military and getting paid less than most every other job in the US.
I wish I would have paid more attention to the contract. I can NOT wait to be done with Vivint.
Product or Service Mentioned: Vivint Security System.
Location: Atlanta, Georgia