Not resolved

We were using Vivent, for several years. Someone knocked on the door, offering a $10.00 monthly rate reduction.

We were not under any contract. Just sign here, to acknowledge the new lower rate. A few months later, I tried to bundle some internet, cable and phone services and thought to add the alarm as well. We I called to cancel and they told be there was a 5-year contact in effect.

I could opt out, by paying the full amount. Who gives 5-year contracts??? Only a bunch of unprincipled door to door peddlers. Bad news company!!!

I see why they were not concerned about my threatening to plaster bad reviews all over cyber space. They already have bad reviews and one more won't matter.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Allow me to cancel, only repaying the $10.00 monthly savings, since the rate was lowered..

Company wrote 0 public responses to the review from Apr 28, 2017.
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