Contact Vivint Customer Service
Vivint Phone Numbers and Emails
Toll-Free Number:
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(800) 216-5232Canada Area
Customer Service:
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(855) 737-3595Installation Appointments
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(855) 273-8527Installation Appointments
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(855) 725-4440Purchase a System
Vivint Emails:
Contact Information
Vivint Website:
Vivint Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax:
Canada Area: +1 (403) 942 4020
Other Location:
1602 3rd Ave. S
Lethbridge, AB T1J0L2
US payments to:
Vivint: Billing
62992 Collections Drive
Chicago, IL 60693-0629
Canada payments to:
C/O Lockbox 914410
P.O Box 4090 STN A
Toronto, ON M5W 0E9
Fax:
Vivint Customer Service Reviews
I Set up an appointment for a new service with vivint. On the day the technician came he went over the service order with me and I agreed that the order was correct.
He had me do a hard pull on my credit which dropped my score 60 points, only to not be able to finish my job on that day because of lack of equipment. I questioned the technician on why I was not advised of this initially as I could have rescheduled my appointment. At least be considerate of my time and my choice. He came in my home and between reviewing my service order and running my credit it took an hour and a half.
A absolute waste of time for not having all the materials to complete the job. The technician was deceptive basically a pathological liar and would not take accountability for being dishonest by not letting me know he didn't have everything to finish up that day. I put him out and called the company to speak with a manager 3 weeks later.. my credit was ran and I was approved for 4,000 dollars for equipment but after that happened with the technician I modified my order to have less equipment.
To this day I don't have a service contract to reflect the changes I made and have not spoken with a manager yet!!!.. Same reason I left my previous security service poor customer service... Then I realized that Vivint has a class action lawsuit for fraud. The same thing that was done to me...
imagine that. Stay away from this company...
called to get the corporate number to make a complaint all they have is an address to write complaints. So since I have to write, I'm gonna go on every platform and spread the word about how horrible they treat their customers!!!
I invested in a home security system ($3800) and it worked for less than one year. I have not had a working system for nearly another year. Customer service staff is unreasonable and not helpful at solving problems.
Summary of Vivint Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vivint?
Payments and Charges Question:
- “Billing”
- Fraud complaint
- “Being billed after canceling service”
Request for Information Question:
- “Need to make an appointment”
- “About my contact”
- “About a payment?”
Staff Question:
- “Need service person to fix sensors for alarm.”
- “Service was interrupted”
- “New services”
Activation/ Cancellation Question:
- “Cancel services”
- “Cancelation”
- “Cancel service call”
Product/ Service Question:
- “Has been disconnected”
- “To reset my Internet”
- “Vivint app not working”
Account Question:
- “Account”
- “Hacking into vivent home security system”
- “Account issues”
Employment Question:
- “To pay off my equipment”
Cards Question:
- “Change card payment”
Return/ Replace Question:
- “Return equipment don't need it”
Other Question:
- “I got to issues need my attention in the panel and the glass break is open”
- “Vendor”
- “Very helping”
About
,
Vivint is a leading provider of home technology services in North America. Their technology-based platform integrates a wide range of wireless features and components that deliver simple, affordable home security, energy management, home automation, and solar solutions. Dedicated to protecting families, increasing energy efficiency, and simplifying lives, Vivint has more than 13 years of experience and supports over 700,000 customers throughout the United States and Canada.
Vivint is ranked 108 out of 324 in Security and Protection Services category
USA
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