Contact Vivint Customer Service
Vivint Phone Numbers and Emails
Toll-Free Number:
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(800) 216-5232Canada Area
Customer Service:
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(855) 737-3595Installation Appointments
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(855) 273-8527Installation Appointments
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(855) 725-4440Purchase a System
Vivint Emails:
Vivint Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vivint Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vivint is 8002165232. 56% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Vivint may ask you for the following information to identify you as a customer: address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vivint Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vivint is 8002165232. 56% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Vivint may ask you for the following information to identify you as a customer: address or zip code or first and last name.
People call Vivint mainly because of request for information, product/ service, payments and charges.
100% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Vivint is customersupport@vivint.com. 77% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Vivint Website:
Vivint Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax:
Canada Area: +1 (403) 942 4020
Other Location:
1602 3rd Ave. S
Lethbridge, AB T1J0L2
US payments to:
Vivint: Billing
62992 Collections Drive
Chicago, IL 60693-0629
Canada payments to:
C/O Lockbox 914410
P.O Box 4090 STN A
Toronto, ON M5W 0E9
Fax:
Summary of Vivint Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vivint?
Request for Information Question:
- “Check on appointment”
- “Order status”
- “Need to speak to a representative please”
Product/ Service Question:
- “Doorbell not working”
- “Smoke detector battery is low n need to stop it from beeping to stop”
- “I need certificate of certification sent to my insurance rep”
Payments and Charges Question:
- “Change payment m”
- “Bill”
- “Payment”
Staff Question:
- “To transfer my service to new home buyer”
- “To transfer service to another location”
- “Service needed”
Activation/ Cancellation Question:
- “Cancel service”
- “Cancellation”
- “Cancel service appointment”
Account Question:
- “Account”
- “Need my passcode”
- “Hacking into vivent home security system”
Return/ Replace Question:
- “Change my card to pay the bill”
- “Change payments method”
- “Change my email address”
Website/ Application Question:
- Dissatisfied with the installation of equipment and wiring
- “Installation”
- “Installed”
Cards Question:
- “Change card payment”
Employment Question:
- “Payoff”
- “To pay off my equipment”
Shipping and Delivery Question:
- “Get the equipment I'm about to move in with a family member”
Refund Question:
- “For my refund”
Other Question:
- “Issue with Vivint phone app”
- “I'm having issues with picking up on my camera”
- “Trying to rest my auto pay”
Compare Vivint Customer Service To
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