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Contact Vivint Customer Service

How to Reach a Person at Vivint

Verified Contact Information

Toll-Free Number:

  • 1-800-216-5232
    Canada Area
Call Now
Send Message

Customer Service:

  • 1-855-737-3595
    Installation Appointments
  • 1-855-273-8527
    Installation Appointments
  • 1-855-725-4440
    Purchase a System
  • 1-855-881-3392
    Service Appointments
  • 1-877-873-9879
    Service Appointments
  • 1-800-318-1970
    Service Appointments
  • 1-801-377-9111
    Us only
  • 1-855-832-1550
    Vivint Smart Home Security and Alarm System
  • 1-877-404-4129
  • 1-855-616-6589
  • 1-855-290-3685
  • 1-855-792-7787
  • 1-855-718-4748
  • 1-855-718-4985
  • +1 403 942 4020
    Vivint Canada Inc.

Accounting/ Billing:

  • 1-855-634-4266

Legal:

  • 1-800-678-2635
    Privacy Inquiries

Sales/ Reservations:

  • 1-855-484-8498

Technical Support:

  • 1-855-272-5029

Customer Service:

security@vivint.com
Report potential vulnerability

Investors/ Franchising:

ir@vivint.com

Legal:

privacy@vivint.com
Privacy Inquiries

Media:

press@vivint.com
Press Inquiries
customersupport@vivint.com

Vivint Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Vivint Phone Number
1 (800) 216-5232
Average Hold Time
00:03:02
Average Calls duration
3 minutes
Most Popular Vivint Email Address
customersupport@vivint.com
Vivint Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

How to Contact Vivint?

You can call this Vivint customer service number 1-800-216-5232 to receive technical support and get answers to general questions. It is Vivint customer service 24-hour contact to resolve your issues and get help with your problems.

If you want to reach the company’s headquarters, dial this Vivint corporate office phone number: 1-801-377-9111. The number operates within Vivint customer service hours Monday through Friday from 7 am to 1 am EST and Saturday from 7:30 am to midnight EST.
The Vivint phone number that provides customer service and deals with Solar Energy Sales is 1-855-484-8498.

For installation, activation, and support, call 1-800-678-2635.

The Vivint customer service email for general inquiries is customersupport@vivint.com. The representative of Vivint customer care will investigate your issue and guide you to resolve your problem.

The Vivint security customer service is available at security@vivint.com. You can report potential vulnerabilities or ask questions about the security of your personal data via this address.
There is an email for media inquiries. You can contact press@vivint.com if you need information on the company’s involvement with the press.

If you are interested in investor relations, email ir@vivint.com for information.

To reach Vivint customer service via chat, find the chat icon on the bottom right of the main website page. You will be transferred to a Vivint customer support page where you can spot a Chat with an Expert button. To access the conversation, enter your contact information and the subject of your inquiry. The digital assistant will ask additional questions and offer solutions from the FAQ section. If it doesn’t help, the chatbot will connect you with a customer care representative. The agent will provide the information and explain how to solve your technical issues. Make sure your contact information is correct, and have your account number ready.

PissedConsumer Club

Contact Information

Vivint Website:

Vivint Help Center:

Corporate Office Address:

Vivint, Inc.
4931 North 300 West
Provo, Utah 84604
United States

Other Info (opening hours):

Additional Fax:

Canada Area: +1 (403) 942 4020


Other Location:

1602 3rd Ave. S

Lethbridge, AB T1J0L2


US payments to:

Vivint: Billing

62992 Collections Drive

Chicago, IL 60693-0629


Canada payments to:

C/O Lockbox 914410

P.O Box 4090 STN A

Toronto, ON M5W 0E9

More contact details

Fax:

+1 (801) 377-4116

How Customers Rate Vivint Support?

4.3 / 5
Good

Based on 656 calls to Vivint customer support through PissedConsumer.com and 4 survey responses.

Total Calls
656
Avg Call Duration
03:16
Issues Resolved
13%

Why Customers Call Vivint?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 22%
  • Product/ Service 18%
  • Request for Information 15%
  • Payments and Charges 15%
  • Staff 9%
  • Activation/ Cancellation 8%
  • Account 4%
  • Website/ Application 4%
  • Return/ Replace 3%
  • Shipping and Delivery <1%
  • Refund <1%
  • Employment <1%
  • Cards <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

22%
  • "Buy out"
  • "Person detected in backyard and sounds that we cannot find on the camera"
  • "Garage door"

Product/ Service

18%
  • "All my alarms went off in the house and my system's off and I'm disabled and handicap and I cannot get to come back on so please send someone out here soon"
  • "Major Major disappointment in Service from Vivint"
  • "System"

Request for Information

15%
  • "How do I change the battery from my equipment. Help !! I am a senior Citizen"
  • "This email does not exist anymore need to update"
  • "Reschedule appointment"

Payments and Charges

15%
  • "Monthly payment"
  • "Payment"
  • "Make a payment"

Staff

9%
  • "Service outage"
  • "Service problem"
  • "Service issue"

Activation/ Cancellation

8%
  • "Cancel service"
  • "Moved address, cancelled my billing"
  • "Cancel monitoring services"

Account

4%
  • "Forgot password"
  • "Keep saying I'm blocked from calling you I can't get in my alarm"
  • "New account"

Website/ Application

4%
  • "Need app on phone"
  • "Estimate on Install and Service and wanting know about renters insurance"
  • "My phone app not working"

Return/ Replace

3%
  • "change CCnumber"
  • "Change bank account number"
  • "Replacement of door bell"

Shipping and Delivery

<1%
  • "Having problems with backyard camera and front door not ringing when packages are being delivered."
  • "Remove the equipment to different location"
  • "Well I was supposed to get the first 3 months free and this is the second month that this has happen"

Refund

<1%
  • "Refund"
  • "For my refund"

Employment

<1%
  • "Payoff"
  • "To pay off my equipment"

Cards

<1%
  • "Change card payment"

Fraud & Security Issues

<1%
  • "Security"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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