Contact Vivint Customer Service
Vivint Phone Numbers and Emails
Toll-Free Number:
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(800) 216-5232Canada Area
Customer Service:
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(855) 737-3595Installation Appointments
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(855) 273-8527Installation Appointments
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(855) 725-4440Purchase a System
Vivint Emails:
Vivint Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vivint Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vivint is 8002165232. 60% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Vivint may ask you for the following information to identify you as a customer: address or zip code, first and last name or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vivint Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vivint is 8002165232. 60% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Vivint may ask you for the following information to identify you as a customer: address or zip code, first and last name or customer id or account no.
People call Vivint mainly because of request for information, product/ service, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Vivint is customersupport@vivint.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Vivint?
Most Popular Number:
| Total calls: 241 | Issues resolved: 3 | Last call: Jan 23, 2026 |
Contact Information
Vivint Website:
Vivint Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax:
Canada Area: +1 (403) 942 4020
Other Location:
1602 3rd Ave. S
Lethbridge, AB T1J0L2
US payments to:
Vivint: Billing
62992 Collections Drive
Chicago, IL 60693-0629
Canada payments to:
C/O Lockbox 914410
P.O Box 4090 STN A
Toronto, ON M5W 0E9
Fax:
Vivint Customer Service Reviews
If I could give zero stars, I would. The customer service is the WORST.
I was a longtime customer (10+ years) and hadn't needed any repairs in several years. But over time some of the sensors failed and when I called to trouble shoot and/or get new ones, the nightmare began. Charges for everything so for four failed sensors, it was going to cost a few hundred to replace. Never mind that I had been overpaying for an outdated system for years (not my biggest knock against them since Vivint certainly isn't alone in leaving existing customers paying more while they give tons of deals to attract new customers).
Calls would take so long that I'd have to get off (most of us don't have two free hours to trouble shoot) and then when I would call back, I'd have to start all over again. Why bother to enter call notes if they don't get used. Most of the customer service reps were difficult to understand, lots of attempts to upsell me rather than just addressing my issues, and with no authority to make decisions -- the number of times I was put on long holds while they tried to get approval from higher ups was mind-boggling. Seven hours between calls and chats over the span of three days.
One person was supposed to call me back at an agreed upon time because after nearly two hours, she still hadn't gotten permission to waive fees and equipment costs and then called me several hours after the set time when I wasn't free to pick up the call.
Gave them multiple opportunities to try to make things right before finally deciding I was so DONE, and then it took an hour on the phone to cancel. Never again!
Zero accountability for their employees actions and their violations of laws. There is a reason that they need to go door to door to sell their products because they are trash
In August of last year, we contacted customer service to cancel the service as we were moving. We were told that it would be taken care of.
Here we are several months later, and we have not been in the former house during this period of time, And it still has not been canceled.
We are being told that we have to pay a cancellation fee, when they have received seven months of payment on a service at a house that we no longer live in. The service was not that great during the time that we had it, an attempt to cancel or a complete rip off.
Summary of Vivint Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vivint?
Request for Information Question:
- “MY APPOINTMENT TOMORROW”
- “Request refund for over payment”
- “Wanted to know some things about my system”
Product/ Service Question:
- “Complaint”
- “Having problems with the system”
- “Panel box and equip connection”
Payments and Charges Question:
- “You charged wrong account”
- “Pay bill”
- “Payment”
Staff Question:
- “Service problem”
- “Poor service”
- “Service is out”
Activation/ Cancellation Question:
- “Cancel services”
- “Cancel Something”
- “Cancel”
Account Question:
- “Notify Vivint of my active alarm permit #”
- “Cannot access online account”
- “Can’t get into my account”
Website/ Application Question:
- “Doorbell was never installed properly”
- “Installation”
- “Finish installing camera”
Return/ Replace Question:
- “What to change address”
- “Change card on automatic payment”
- “Change my card to pay the bill”
Refund Question:
- “Refund”
- “For my refund”
Cards Question:
- “Change card payment”
Employment Question:
- “Payoff”
- “To pay off my equipment”
Shipping and Delivery Question:
- “Get the equipment I'm about to move in with a family member”
Other Question:
- “Need certificate of coverage”
- “My panel don’t wrk”
- “Alarm panel is frozen”
Compare Vivint Customer Service To
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