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Vivint - Nightmare customer service

1.0
Details
I paid off my equipment contract and tried to cancel the service. Nearly a month later I am still trying to get a refund. The customer service people will not tell you the truth. It is a long story, so I won't bore you but it hasn't been a good experience. Do NOT do business with this company.

User's recommendation: Do Not do business with Vivint.

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ID
#1839866 Review #1839866 is a subjective opinion of poster.
Product
Vivint Account
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
My complaint has to do with me requesting cancellation of a service that I have been paying on since 2014. Recently I became very sick and was hospitalized for several months. My family had to sell the house while I was still hospitalized. I had to move into an...
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1 comment
Anonymous
#1851848

I just had almost the same experience. My daughter is graduating this year and going off to college in August.

I called to see how much longer I had on my contract - was told by the installer that it was 2 to 2 1/2 years. Called Vivint and they said I HAVE A 5 YEAR CONTRACT for equipment and monitoring fees! I pay almost $88 a month. I asked them to come get their equipment and they said no, they will not do that!

They also charged me $200 for the Car Guard that I was told was no charge for and $5 for the stupid light on their sign they put in my yard! Will NEVER EVER RECOMMEND THEM TO ANYONE!!!! My daughter's future is much more important than a security system!! I'm a single mom and cutting all the unnecessary expenses so I can afford to send her off to college.

I have had 2 other security system providers in the past and was with both well past my contracts with them and they were not 5 YEAR CONTRACTS!!

They need to realize that sometimes a person's situation changes. They need to have more empathy in certain situations.

ID
#1818345 Review #1818345 is a subjective opinion of poster.
Location
Hamden, Connecticut
Preferred solution
Cancellation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Two solicitors just came knocking on my door, called me by name, probably from county public records as I own my home. Identified themselves that they were from Vivint Smart Home Pros and that they took care of our "Guardian" home security system. They got that info...
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ID
#1810460 Review #1810460 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
Stop misleading consumers immediately!!!

Avoid Vivint

1.0
Details
Misled and pressured sales and illegal operations of sales after hours of operation. We were pressured into a contract and to get them to leave we signed a contract and it was at midnight finally to get them to leave
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1 comment
Anonymous
#1861887

Hhh

ID
#1807692 Review #1807692 is a subjective opinion of poster.
Cons
  • Operating illigaly for sales
  • Illegal operations
  • Hate it
Loss
$5000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.4
Details
I am attempting to move my family and never thought that the biggest expense in the whole process would be my security system. After having not much of an issue moving from my original location with Vivint, apparently policies changed and I was roped into 'financing'...
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ID
#1800157 Review #1800157 is a subjective opinion of poster.
Pros
  • Decent technology but all providers have caught up and surpassed
Cons
  • Terrible contracts
  • Cancellation policies are horrible
  • Cannot leave without offering up a mortgage payment
Preferred solution
No charge cancellation

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Verified Reviewer
1.0
Details
Called Vivint because the system was already in the home, so thought it should be an easy transition... Boy was I wrong! Talked to first rep who took my $50 deposit, and said nothing else was to be done. Called back and spoke to Lindsay a second rep who also stated the...
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ID
#1799240 Review #1799240 is a subjective opinion of poster.
Preferred solution
Full refund
1.0
Details
I had heard bad things about Vivint; however, I wanted to give them a chance. I called Vivint to get cameras installed. One inside and one outside. No one ever was sent to my home to install any cameras, nor did I ever receive a call. Since I did not hear back, I...
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ID
#1781076 Review #1781076 is a subjective opinion of poster.
Cons
  • No explanation of service fees for techs
  • False advertising
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

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Verified Reviewer

Vivint - Simple safe

1.9
Details
I purchased a Vivint security system in October of 2019. I did the monitoring service for a few months, but $60.00 per month is very high priced. I canceled the monitoring service and discover that I no longer had the monitoring app available on my phone. No one told this! Then the magnets began falling out of the doors and a camera was no working correctly. I call Vivint for parts and service questions. Since I no longer had the $60.00 monitoring system, to them I no longer existed. They would not sell me parts or offer service even if I paid for it. Go with Simply Safe. They will help even if you do not have the monitoring system and it is only $15.00 per month. Vivint is a rip off with very bad service. Stay away from them.
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ID
#1772937 Review #1772937 is a subjective opinion of poster.
Location
Henderson, Nevada
Product
Vivint Security System

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Verified Reviewer

Vivint - Don't Buy- If you here their name RUN

1.2
Details

Update by user Feb 19

Vivint has made NO attempt to contact me regarding this issue.

Original review posted by user Jan 20

It seemed strange that I get a email from this forum after several months today. I have had the same problems with the doorbell camera since day 1, it records when it wants. I essentially have given up talking to Vivint about this issue and have resolved that it will never work as sold. They will never keep their word on getting back with you. Someone was to contact me from their fraud unit months ago regarding package being stolen from my porch where doorbell camera did not record. And the fraudulent contract that they have you sign from dishonest salespersons. Need I go on. Just stay away from them.
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ID
#1767298 Review #1767298 is a subjective opinion of poster.
Product
Vivint Doorbell
Cons
  • Ignoring customers
  • Honesty
  • Time on hold to talk to customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Remove from contract

Vivint - Do not do business with them

1.0
Details
After eighteen years of stellar performance by ADT I switched to Vivint in large part because of their smart thermostats. 18 months in - and they still dont work. I have two. They cannot be controlled with their smart panel. They cant be controlled by the phone. They do not stay set where I manually (yes I have to set them manually) set them. This morning one thermostat was set on 65 and one was set on 70, neither was what I set. The Vivint model is you trouble shoot your problems in a chat with a technician. So in the past two weeks Ive had eight chats lasting well over ten hours. Nothing changed. Yesterday Vivint finally sent a technician out. He said he couldnt fix it. It looked like a software glitch and maybe when a new version came out, it might fix it. Just an abysmal product with horrendous support. Use anyone else. Get a dog for security.
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ID
#1761966 Review #1761966 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Sky control looks nice
Cons
  • Ignoring customers
  • Technical support

Vivint - Do not get them

I been with vivint almost 2 years and they over charge me before and said i missed a payment when i know it comes out my account every month and i ended up sending in my statements and they still didnt fix it so i just paid the 175 but now for some reason they saying that i missed a payment again and i know i didnt so i talked to a manager again and this this they want help me period i have not received a bill or email in a year its a scam i hate i open a loan with them
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ID
#1761869 Review #1761869 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Full refund
January 14, 2020 I have been trying to get out of a Vivint contract since the day I signed up for the account. This is what happened. On 8/20/2016, around 8:30pm, I arrived home from receiving medical care and was on narcotics. 2 men rang my doorbell, I allowed them to...
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ID
#1761413 Review #1761413 is a subjective opinion of poster.
Location
Greeley, Colorado
Reason of review
Return, Exchange or Cancellation Policy
Loss
$7
Preferred solution
Full refund
1.0
Details
Vivint - Get a lawyer! they lie, chat and steal.

Update by user Feb 13

update: after 11 months of lies and being ignored, it wasn't until I mentioned that I knew about the lawsuit and that I have been advised to join it , that I heard from Vivint. Within 3 days I received the check that they had been promising. I know I would have gotten...

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ID
#1761094 Review #1761094 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Poor customer service
  • Ignoring customers
  • Thieves
Reason of review
Poor customer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.8
Details
Our story starts way before the Vivint alarm was installed, first they didn't keep the first original appointment which was scheduled. then when the Vivint installer came to our house the gentlemen stunk and smelled so bad with cigarettes smoke that my wife had to...
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ID
#1757068 Review #1757068 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Panel seems to malfunction when we leave and coming home
Reason of review
Vivint in general from system to alarm to installers
Preferred solution
My wife and I aren't sure what we want we just want Vivint to make things right. My wife wants our home protected and save. We want Vivint to make things right. Again we have all the names of the first installer to the last installer of Vivint.

Vivint - No I would not scam,not what was quoted read the fine line

1.0
Details
Was misled with fee after paying equipment off. They are a scam just like all the other companies.
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ID
#1749290 Review #1749290 is a subjective opinion of poster.
Location
Millington, Michigan
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction