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I just found out that my credit report is showing a bad account from Perfection Collection Aka: VIVINT. The amount is $1327 owed which is a crock of $&@! This f’d up company was supposed to fix all this nonsense years ago. The idiots were charging for money stating...
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ProductiveCougar206
ProductiveCougar206

This is a common practice with them. Victim of this as well. Got a collections fee from Perfection Collection that is inaccurate and does not exist. I would’ve sued if the amo...

1.0
#1518190
Vivint is claiming that I owe $979 for a closed account. I have not had service with Vivint since 2015-16. Vivint failed to install their equipment when I moved to a different home. I could never get in touch with them and when I did, I got excuses for not showing up....
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HeartfeltSiberianHusky
HeartfeltSiberianHusky

I feel your pain. Mine is from 2012 and they are claiming it was opened in 2016. They continue to report it as a closed account. This company is by far the biggest scam in the...

1.4
Whitehorse, Yukon
#1518053
I normally would not file a complaint on line and would try and work it out it out with the company. This company is by far the worst ever. It’s started at day one, their tech set my cameras up based on what was easiest for him, so they don’t cover the areas that could...
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2.3
Provo-Orem, Utah
I didn't like
  • Camera never stay online
#1517846
A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG....
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1.3
I liked
  • Equipment
I didn't like
  • Cost
  • Honesty
#1515435
On April 15,2019, I stayed on the phone with David Kennedy for almost two hours going back and forth about an increase in my bill. I sent Mr. Kennedy a total of eight pictures of my contract that stated that my bill should be 39.99 a month. Each time I sent a picture...
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1.6
I didn't like
  • I needed to look back at some clips
#1515372

Vivint - I refuse to pay to cancel service.

Payi g every month when your service camera has not worked for months. I refuse ti pay to cancel service.
1.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1498494
Show
Absolutely horrible service provided. The company made me do rewiring on my devices instead of sending someone out to fix the problem. The wait on the telephone waits are ridiculously horrible. This system, the cost, service, horrible customer representatives. This is...
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1.0
I liked
  • Cant even remember
I didn't like
  • Wrongful promises and commitments
  • False advertising
  • Told to repair wiring on equipment
#1495477
Vivint.Smart Home(Todd\Andie-wife Pederson and Keith Nellson founders) located at 4931 North 300 West Provo, UT 84604 801-377-9111 is a shi**y company. Formerly APX Alarm Security Solutions(The Blackstone Group is part of them too) and one wonders why they had to...
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1.3
I didn't like
  • Being deceived about their product
  • Extremly unethical practices
  • Snooty cs agents
#1487471

Vivint - Camera issues

We have had issues with this system since it was installed. Have had to spend hours rebooting and resetting on our own. Called last week with issues again and was told Vivint was having issues and they would get back with me. After another week and no reply I called again and he said they are still having issues. I asked if I could cancel out of this contract since the system did not work and he said only if I paid the 5 year contract off. Is this fair to do to senior citizens. Sounds like they are taking advantage of elderly. Why should we have to pay for something that doesn’t work. This over priced system is definitely not worth anyone’s time or money in my opinion.
1.0
Details
Customer service
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
I didn't like
  • Sad
  • Money grabbers
#1487196
Show
Notified Vivint to cancel. No longer under contract, but indicate I will still need to pay for another month. They claim they have liability even after notice and my disconnecting their ability to monitor. Scam, another way to get another months $. Stay away from them.
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ContemplativePython959
ContemplativePython959

They have done the same thing to us. We cancelled our contract August 2018 and paid them the agreed amount of money they required to cancel. We kept our part of the agreement....

1.7
#1480237