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The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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Author
Location
Houston, Texas
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Review #1539571 is a subjective opinion of poster.
0 comments

A never sign nothing with Vivint and Perfection Collection put in my credit a mark with a balance pending. The #of the account is 2939655. I never sign any paper for the alarm of my house with Vivint

My husband sign the contract with you. His name is Reinaldo Resto Pipersburgh. I appreciate you eliminate this mark of my credit. Thanks!!!
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Review #1536288 is a subjective opinion of poster.
0 comments
1.0
Details
Bullshit I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a...
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Author
Location
Provo-Orem, Utah
Pros
  • System was great in the beginning
Cons
  • Not caring about your system problems
  • Complete disconnet between billing and technical
Reason of review
Poor customer service
Loss
$414
Preferred solution
Let the company propose a solution
Tags
  • Security Companies
Review #1534177 is a subjective opinion of poster.
0 comments

Vivint - Charging for cancellation

I requested to cancel my service on 04/17/2019 and its now 05/13/2019 and they just charged be another bill , I requested the service to be canceled in time so not be paying for something I do not use , but I guess they will try to get all they can from you up til the end . I would not recommend this service , go with Simple Safe , its better . to me. RW
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Review #1533287 is a subjective opinion of poster.
0 comments
For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against...
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Review #1531503 is a subjective opinion of poster.
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Vivint in Manhattan, New York - Sold non existing debt to collectors

1.2
Details
They waved the debt of the deceased individual, sent it to my name instead even though they my said the account was closed and didn’t exist. 2 years later it shows up on my credit from perfections collections. Who were extremely rude might I add.
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Author
Location
Manhattan, New York
Review #1530394 is a subjective opinion of poster.
0 comments
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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Author
Location
Fort Worth, Texas
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
Review #1529719 is a subjective opinion of poster.
0 comments
1.3
Details
I called Vivint to take their system out of my house because it does not work but they said, not until the contract will expire in five years (August 19, 2021). They increase their charges to $87.47 a month. And continue to collect the monthly payment to the end of the...
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Author
Cons
  • Being lied totold i cannot cancel
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5100
Preferred solution
Full refund
Tags
  • Unethical vivint
Review #1524991 is a subjective opinion of poster.
0 comments

Vivint - Not really helpful

1.0
Details
The door locks are malfunctioning. Spend lots of time trying to get them fixed. Even under warranty no service person will come to fix the locks. They sent me a lock but I’m supposed to put it in myself. The door bell video has a mind of its own and sometimes works, sometimes not. I would not recommend this company. Not happy
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Review #1522691 is a subjective opinion of poster.
0 comments

Vivint in Springfield, Pennsylvania - Fraudulent Billing, misrepresentation, illicit and illegal practices!

1.0
Details
To put it very bluntly, Vivint is the equivalent to the famous Nigerian scams we all know and love. They have thousand of consumers who have been cheated with their credit held ransom until you comply with their demands. Sickening !!
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Author
Location
Springfield, Pennsylvania
Review #1522466 is a subjective opinion of poster.