Vivint
Reviews and Complaints

We sold our home and moved last May. I cancelled the service, about two weeks prior to moving, by phone.

Following our move we continued to receive various calls from Vivint; each time I told them the house was sold and we no longer lived there. We originally planned to apply the two months credit we were owed (due to annual payments rather than monthly) to our new home, once it was completed. It is now December; our new house is not completed.

Vivint is calling me multiple times a day due to "late charges" from our previously cancelled account. After their badgering, there is no way that two months of credit would be worth using this company in our new home.

Cancelled service before my 30 day trial had ended. They told me they would pick up the equipment on Nov 25 between 4 and 6 pm they we a no show didn't even have the courtesy to call and say they couldn't be there.

Got off early from work so I could be sure to be home was home between 3:30 and 7:30. Called set up another appointment to have the equipment removed and picked up on Dec 5 between 4 and 6 once again they were a no show I was home between 3 and 7 this is 8 hours of my time. They assured me that on Dec 5 I would receive a phone call if they couldn't be there no such phone call happened I don't have time to take anymore time off work so they can disappoint me again.

The worst Customer Service I have dealt with in a long time Will not Be recommending Vivint anytime soon.

Have had Vivant security since September of this year and have problems with it ever since have had to call about four times to complain about either the cameras or panel not working correctly , they always say they'll send but it takes a week or more to get it fixed and all that time we're without protection. Had two guys come out to fix it the day before bridge day and worked on the cameras and panel and now the camera is offline and not working and the panel also is not working correctly and keeps saying its offline, I've also not been able to use the app for the phone since then either.

Called to cancel service they were happy to do that if we could find someone to take over the contract or pay 2500.

Don't have that kind of money to pay. I'm very disappointed with the service I have gotten and will not be recommending them to anyone.

Giving is totally crazy. They tell you it's easy to cancel.

I cancelled on 9/11, got call today 12/2 service still active.

Told that because I didn't a letter that I was never told about that service is still active. They asked that I submit letter now and in 30 days, 1/2/15 I would need to call and cancel service again

I have contracted with Vivint for 3.5 years, a 42 month contract. The contract is set to expire this month, so I called in to cancel my service. I have been informed from the customer service agent that:

1. Sorry, we have to bill you one more month because your Notice of Cancellation has not been on file for at least 30 days.

2. Yes, we should have called you, and there are teams of people that "usually do", Customer Service Agent promises up and down that she's sorry we weren't contacted like everyone else supposedly is, but please kindly cough up one more month of service fees because we're a company with predatory and shady practices and we're unable to process your cancellation in time before the next billing period.

3. You need to follow up with us if we haven't called in 50 days, otherwise you will continue to be billed. Vivint claims they have to follow up with a phone call after the Notice of Cancellation has been on file

4. If you never had called in the first place, Vivint will continue to bill your account until the end of days, even if me, the account holder, had passed away cold dead.

These statements above are VERY representative of the conversation I just had on the phone. I'm extremely disappointed that it is this difficult to CANCEL SERVICE ON A CONTRACT WITH THE TIMEFRAME COMPLETED AND EXPIRED!

Vivint, shame on you.

We installed Vivint in our home when a young man came over and went on for 15 minutes about how much crime there was in our neighborhood. Not long after, medical circumstances required early retirement for my husband, and we sold the home and moved to a climate that would help his health.

The buyers of our home did not want the Vivint service, and we had no one to sell it to. In our new place, a condo, we are forbidden to make any changes or installations such as Vivint. We have contacted them by phone at least eight times, but they refuse to terminate our service. On a fixed income, with limited income because of early retirement, the almost-$60 a month Vivint fee, for NOTHING, will continue on at least three more years.

They will not consider our circumstances. This is terrible business and constitutes a true hardship on us.

I loved my vivint system and I have always had positive things to say about them until today. I called about a billing issue, they billed 3 months at once, which they stated that they voided the one month then added it to my second month.

They stated they attempted to withdraw the amount, my bank confirmed no attempt was made. Then I got a notice about a late payment then after calling to resolve the issue they sent me an email stating I was current only to be triple charged on an account they stated they were unable to draw from when I called a rep (Jill) answered the phone when I asked she hung up on me I waited for a call back hoping it was a mistake but nope I called back and asked about the issue and the next rep just had no idea, he stated this happens then asked what I wanted him to do about it.

I asked for the courtesy of notifying customers if they were to withdraw more than normal just to make sure money is in my account. The Rep said they can't help, the rep had such apathy it left me with a bad taste for Vivint I hope the service improves but today they let a loyal and faithful customer down.

Vivints currently product is not a smart home solution; it is a security system with a simple camera and an automated door lock. If you are looking for a smart home solution I would suggest you look else where.

There are cheaper and more versatile systems on the market.

Even Vivint's older products are more versatile than their current product. Maybe in a few years when they get their act together Vivint will have a good product but for now I would suggest you go elsewhere.

Cannot arm home. No contact from Vivint as to they have a problem.

Tried arming home and system logs arming home but does not arm it. Called in and they said the alarm.com has a prblem and they are working on it. I asked why did not send out notice so the users would be notified, no answer. I then asked what was the time table and again no answer.

I asked why would a home alarm company have both mobile app and internet app run by same company (when you are providing security).

No answer and cannot tell me anything. Up until this point i was satisfied with the serivce.

Vivent is still charging me the fees while I am forced to wait until

October to get a tech over. My failed cameras would allow thieves, rapists and murderers to come in at their leisure!!!!

The rep on the phone said they would give me credit AFTER they come and repair and obviously would not let me break their contract! Every time I try to check the camera online, it has a "Try Again" what a waste of money and I wish I had ADT again, these guy are a definite waste of oxygen.

Oh, and to the person that praised Vivent for being wireless, and thieves not being able to cut the lines, all "my" intruders would have to do is reach over and unplug the camera which plugs in right under the camera! DUH!

I have for the past 2 months been dealing with Vivints billing department getting calls, voicemails saying my payment didn't go through. I called back, their system indicates an error, I understand system errors but it came out of my bank account so I know they have been paid.

I have emailed them multiple times showing that the amounts came out on my actual bank statements. I blocked out my personal information; account numbers, payees, balances, amounts of other transactions. This is personal information not relevant nor privy to Vivint. NOW the "supervisor" says she needs the balances accounts showing the deductions showing proof the money came out.

Seriously, is that even legal? Take some accountability for your actions. I have done what was asked of me to fix the problem, taking time out of my days to go back months and pick through the statements where Vivint claims they weren't paid. Now another obstacle?

This is ridiculous. Worst customer experience ever. If I ran my business the way that vivint did, I wouldn't have a job. I have contacted the better business bureau but unfortunately nobody seems to be able to resolve this.

When I asked about terminating my contact because I am so frustrated I was transferred to a retention specialist. Their idea of retaining my business was telling me to get somebody to assume my contract so I wouldn't pay an early termination fee. Why would I willingly put somebody through the *** I've been through? I told the representative I didn't want to cancel I love the service of the system, its the customer service that is horrible and would be the sole reason I cancelled.

They don't care. I keep giving them opportunities to fix the problem but Vivint does not care.

One sensor keeps failing, for what ever reason it sets off the alarm early mornings (1 to 4 am), called Vivint for support. They had me change the batteries, to no avail.

They promised to send out a new sensor. More than a week has gone by and no sensor. Called again (9/5/14), tech promised to send out a sensor, they Vivint has no idea why replacement sensor was not sent to me. Again with a week to ten days wait.

I ask them to send overnight, he said OK. Now waiting for sensor. What good is an alarm system that's not arm able or has bypassed sensors?

They system is less than five weeks old. Not a very happy camper at this point.

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint to protect my dog house.

Anyone that reads this and still is thinking about Vivint has been warned. This is no joke for security for your home " they do not care people" listen to me.

I have had Vivint for 2 years but when something needs repair they are based out of Utah and do not have the resources to maintain their systems. I can tell the difference between them and a larger company at this point of my contract.

I was given a free trial period by a pushy salesman that wouldn't allow me to think about the decision to receive a security system. He said he could install it and I could think about it for 30 days.

I decided to cancel. I contacted customer service who directed me to billing. This person informed me of what I need to do to cancel. I was given the option to fax, email, or mail.

I faxed, and emailed within the given time period. The product was removed promptly.

I was charged $226 at that time. I waited to see if it was an error and would be removed, but instead I was billed $64 a month for a product that is no longer installed.