filters
State:
Show
City:
Show
Product:
Show
we have the home security system but as of right now cannot use any of the locks on the doors and the door bell camera does not work correctly have called customer service and no resolution has been made they just suggest they would mail us other locks out and we could...
Read more
#1348606
Reply to reviews
Our doorbell camera was offline every other week, had technicians come out but they never really fixed the actual problem, just provided "Band-Aid" solutions. When we moved out of our house and my husband and I had to move into new apartments in separate states due to...
Read more
Anonymous
Tina

Same thing 4 my daughter who is in military....{{Redacted}}, they are.... would never recommend....they made her pay off her entire 5 year agreement....please don't use this c...

#1348594
Reply to reviews
Show

Stay away from Vivint

Doorbell cam never worked, someone attempted to break into my home, opening the back door. Alarm never sounded. My dogs work better than Vivint. Packages were stolen from my porch. And these people still want me to pay off my contract
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I didn't like
  • Long wait times on hold
  • Wrongful promises and commitments
  • Snooty cs agents
#1343645
Reply to reviews
I've been sick here lately and missed a lot of work I fell behind a little on my Vivint account and got hit with emails and phone calls but that I can live with as its there right to collect a debt. but to make my panel start beeping at 8 am is definitely got to be...
Read more
2.8
I liked
  • Customer reps are nice
  • Equipment works well
  • Equipment
I didn't like
  • Extremly unethical practices
  • Contract cant be cancelled for 5 years
  • Billing threw control panel beeping
#1343444
Reply to reviews
My mother moved to assisted living in December of 2017. We cancelled the home phone and Vivint unit started beeping. My brother called tech support and they stated that needs landline. My brother said "cancel the service". Mom still getting billed at 8 months. Contact...
Read more
Anonymous
Anonymous

Forget all about the BBB ; they can and will do nothing. They have no legal or representative authority and have no impact upon the dishonest. Experience has taught me to canc...

1.3
#1342914
Reply to reviews
My home was broken into with the Alarm on These people are clueless. They sent an alarm man to my home and he never called me . I was upstairs and couldn’t hear the door bell. I asked for a new supervisor to come to my home. He never showed up . I called them and they...
Read more
#1342726
Reply to reviews
Trying to cancel service is by far, worst ever. Not only did thy say they would stop all ach pyments . But the continue to take payments out of my account . I made several calls and chats. Each rep always gave a different answer , or forgot to mention something...
Read more
#1332263
Reply to reviews
It's clear that Vivint has no intention of fixing their deceptive ways. I have spoken to four representatives, all of which gave me varying answers to the very simple request to transfer the "SYSTEM PURCHASE AND SERVICES AGREEMENT-RETAIL INSTALLMENT CONTRACT" to the...
Read more
2.8
#1331247
Reply to reviews
Vivint appears to me to be a company that is only concerned in taking your money. Their home security system stinks and doesn't work at my home. Their contract says that you have 3 days to cancel but it takes them longer than that to install the system. And they don't...
Read more
#1328420
Reply to reviews
This company and everyone associated with it is the worst customer service and the biggest bunch of liars I have ever seen! They lied about monitoring and said it was a 1 time charge, and that you can monitor yourself at no charge. Then they started charging me a $49 a...
Read more
#1326572
Reply to reviews