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Vivint - Security system plan

1.0
Details
This company does not believe in cancellation. I had a contract with Vivint for a few years. When my contract was up I went on a month to month while researching when it came time to cancel I called I even faxed letters and sent the appropriate letter to the company to make sure it was cancelled even though I was told on a month to month all I had to do was call them of course they told me different. From a $50 pass bill and constantly sending my name to different Collection companies the amount they say I owe is a out $700 now. This company is a scam. Do not get involved with this company this has been going on for years all they care about is getting your money.
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Review
#1660755 Review #1660755 is a subjective opinion of poster.
Service
Vivint Security System Plan
Cons
  • Monthly theft of money
  • Company was not up front with there cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5000
Preferred solution
Stop credit companies damaging my name
Tags
  • Contract Breach
1.2
Details

Update by user Sep 17

My loss is far greater than $30..... would not allow me to adjust the amount.

Original review posted by user Sep 17

I've had fighting for over a year now. I am still in a contract. I have a doorbell camera, front door lock, backyard camera, garage opener, three Nest thermostats, fire alarm and glass...
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Review
#1656270 Review #1656270 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Lack of resoution
  • Lack of updated equipment installed andmonthly rate
  • Technical support
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • Vivint Complaints
  • Vivint Breached Contract

Vivint - Pissed

1.1
Details
the vent sucks they don't know how to run a company. :they lie not responsible i have had it for over a year maybe 2 months no problem have 2 call every month and me pay for them 2 fix their equipment they say one thing and do another im cancelling my credit card and they say youcant cancell without paying off your equipment which is wrong
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Review
#1655090 Review #1655090 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Full refund

Vivint sucks

1.0
Details
No customer service. They want you to do everything! They initially told us that the system in electronically activate but it works of of batteries the will bleed you dry! Biggest mistake ever made! STAY AWAY FROM VIVINT!!!
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Review
#1654318 Review #1654318 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

Vivint - Awful

1.0
Details
Don't use this company. The equipment is not any good and they can't keep it working. They threaten to sue you for wanting the system to work and when you don,t want to wait for a week or two to get service. This is a terrible company and they will hang up on you after putting you on hold thirty minuets plus. DON'T USE THIS COMPANY, THEY WILL LIE AND CHEAT YOU AND LAUGH IN YOUR FACE WHEN THEY'RE DOING IT. BUYER BEWARE!!! BUYER BEWARE!! BUYER BEWARE!!!!
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Review
#1649058 Review #1649058 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let me out of the contract.
I just signed up for an install yesterday and was told that I could easily cancel (even by text) if I changed my mind before the install. I've called at least 10 times today and have yet to talk to a customer service rep. I've waited on hold several times for 6 minutes...
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Review
#1646244 Review #1646244 is a subjective opinion of poster.
Service
Vivint Customer Care

Vivint misleading sales rep

I signed up for Vivint Solar panels and was mislead by the sales rep who said I would only get billed for taxes on my electric bill from NV Energy however when the electric company came out to switch me over to Vivint solar she told me that was not true. She said that infact I would be getting a bill from both NV Energy and Vivint. When I tried contacting Vivint regarding this I did not get a call or email back. I am now receiving letters from them saying I am in default. I don't know how to resolve this.
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Review
#1643688 Review #1643688 is a subjective opinion of poster.
1.0
Details

Update by user Aug 31

NOTHING

Original review posted by user Aug 29

in 2018 I bought and installed a Vivint Home Security system from my local BestBuy store in Portland. There were problems and disappointments from the very beginning. They could not install the programmable door locks they told me about and said they expected...
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Review
#1639648 Review #1639648 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • I did not like and would nor recommend to anyone
  • Shady
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2584
Preferred solution
Let the company propose a solution
Tags
  • Misrepresenting
  • Service Worthless
  • Vivint Poor Service
1.0
Details
Vivint came to my home around summer 2016 to sell me a home security system and take over my ADP contract. I was told by the sales person that they would handle buying out the remainder of my ADP account and told me my Vivint account would be for the remainder of the...
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Review
#1632168 Review #1632168 is a subjective opinion of poster.
Cons
  • System does not
  • Being lied totold i cannot cancel
  • Not caring about your system problems
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
  • Security and monitoring
  • Illegal Actions
  • Bad Experience With Vivint

Vivint in Houston, Texas - NEVER EVER

1.0
Details
I have had awful service from these people. My contract finally expired and now I have to jump through hoops to cancel it and it can take up to a month. Do NOT fall for there sales pitch
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Review
#1624022 Review #1624022 is a subjective opinion of poster.
Reason of review
all of the above
Preferred solution
cancel account