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Vivint in Fort Worth, Texas - No show by Technician

3.3
Details
Had an appointment window between 10 and 12. I called Vivint Customer service when Technician didn't appear by 12:20. Representative said technician called me to get into our gated community and left when no answer. Problem is he DID NOT CALL and my iPhone missed call report shows he did not call. Tried to get customer service to tell the technician to turn around and come back, but she refused. Said I would have to reschedule. Tried to reschedule. She said she showed no available appointments in my area and I WOULD HAVE TO CALL BACK next week to try again. They offered a $15 credit for my trouble. Big deal.
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Review
#1605620 Review #1605620 is a subjective opinion of poster.
Pros
  • Good equipment
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered
1.0
Details
I have had Vivint for a while now and about 6 months ago I tested my fire alarms and realized it wasn’t working. I then realized my cameras only worked part of the time. I tried to canctthe service they said a technician would first have to come out. The first...
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Review
#1602669 Review #1602669 is a subjective opinion of poster.
Reason of review
Bad quality

Vivint in San Diego, California - Lied about the production billing

1.0
Details
My bill went from $80 to $170 with vivint. They lied about the collection and use of energy I produce. I’m in San Diego and would like to be involved in a class action suit
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Review
#1584871 Review #1584871 is a subjective opinion of poster.
Cons
  • How can i remove the solar panels
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Remove the panels
Tags
  • misleading
We signed up april 2018.they could not provide one of the selling points to us , after the holes in wall and set up was almost done ,then they they told us,and to returned to get it working a couple more times till a service person came back moved the system to center...
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Review
#1582966 Review #1582966 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Cancel without having to pay my way out

Vivint in Menifee, California - Scram

was told I pay for what I use but pay what I produce, an I still pay edison every month
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Review
#1581197 Review #1581197 is a subjective opinion of poster.

Vivint in La Vergne, Tennessee - Illegally contacting thru texts messages

1.0
Details
From number 615-581-7320 I received a text from someone named Monica from Vivint Smart Home Security stating she was following up on my interest in home security. I have never contacted this company nor showed any interest in their product.
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Review
#1576631 Review #1576631 is a subjective opinion of poster.

Vivint in Texarkana, Arkansas - I AM HAVING PEOPLE CALLING

THE PERSON CALLING FROM THIS NUMBER TELLING THEY WORK FOR VIVINT IS FASLE IN THE AREA AND THE NUMBER CAME FROM 870-455-4499 NEED TO STOP CALLING THANK YOU .
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Review
#1575916 Review #1575916 is a subjective opinion of poster.
Pros
  • I like the unti i have
Reason of review
Problems with payment
Loss
$1
Preferred solution
my solution is tell the people stop calling me.

Vivint in Scurry, Texas - Pissed off never been a customer

1.0
Details
I somehow got put on my cousins account. I have never used Vivint but somehow they sold my cousins account to another crooked company Perfection Collection and its on my credit. If they had enough info on me they could have let me know before turning it into collection. At least I would not have been broadsided by this crooked mess. Now I may have to get an attorney involved. That’s just what the world needs more of MONEY GRUBBING CROOKS! I would NEVER trust this company with anything! Let alone my house.
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Review
#1573829 Review #1573829 is a subjective opinion of poster.
Reason of review
Not my account!
Loss
$740
Preferred solution
Get the negative damage off my credit!

Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.

1.0
Details
Told that moving the panel would solve all my problems with the door bell. Now the doorbell still doesn't work properly. Now hole in wall where the panel was and a new hole in another wall where reinstalled.
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Review
#1572710 Review #1572710 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution

Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.

1.1
Details
Off and on problems. Last called on 28 June, was sent someone out to fix the problem. Was told the screen was to far from the bell. So not the bell works worst than before he came. So now I have *** in one of my walls and another hole where he moved it. He told me it was a software problem and to wait for one month and see what happens. If the software problem is solved by then, if it is not solved it will cost me another $200. for a hard drive.
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Review
#1572706 Review #1572706 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution